--- title: ServiceNow IT Asset Management Reviews meta\_title: 'ServiceNow IT Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 505 reviews by the users' company size, role or industry to find out how ServiceNow IT Asset Management works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 505 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow IT Asset Management Reviews & Product Details Visit Website Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. * * * Product Website ServiceNow IT Asset Management Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow IT Asset Management Community](https://www.g2.com/products/servicenow-it-asset-management/discuss) Solution Type All-in-One Overview by Faith Chia Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-asset-management/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous IT SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-it) Show More ## ServiceNow IT Asset Management Integrations (38) What do users say about integrations? 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](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snow Atlas ](https://www.g2.com/products/snow-atlas/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tanium ](https://www.g2.com/products/tanium/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wiz ](https://www.g2.com/products/wiz-wiz/reviews) Show More GH Geoff H. 5/6/2026 "Good visibility of my estate" 4/5 What do you like best about ServiceNow IT Asset Management? As an executive sponsor, I look for capabilities that deliver clarity, control, and measurable financial impact—and ServiceNow Asset Management delivers on all three. It gives us a single, authoritative view of our asset landscape, enabling us to track, manage, and optimize assets across their full lifecycle. What I value most is the visibility it provides into both hardware and software. With accurate, real-time data, we’re able to make stronger investment decisions, reduce waste, and stay compliant with licensing and regulatory requirements. That translates directly into cost savings and risk reduction—two priorities that matter at the executive level. ServiceNow Asset Management also reinforces operational discipline by standardizing processes across departments. It reduces inefficiencies created by fragmented systems and manual tracking, while supporting tighter alignment between IT, finance, and procurement. Just as important, it helps us operate more proactively. Rather than reacting to asset issues, we can anticipate needs, optimize utilization, and plan more strategically for future growth. Overall, ServiceNow Asset Management isn’t simply about tracking assets—it’s about maximizing their value, reducing risk, and giving the organization the insight it needs to operate more intelligently. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? I can’t really think of anything specific to add, but I don’t get involved in the details. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? It is giveinv me good clear visibility of what we are managing which helps stop revenue leakage. Review collected by and hosted on G2.com. Show More 5/7/2026 Validated ReviewerIncentivizedSource: G2 Gives Campaign RB Rocky B. Enterprise (\> 1000 emp.) 5/7/2026 "Flexible Integrations and Strong Support" 4/5 What do you like best about ServiceNow IT Asset Management? I like ServiceNow IT Asset Management because of the platform support and flexibility it offers. I appreciate the ability to use and create integrations with other platforms to deliver information. This is particularly helpful as we use a third-party warehouser for our hardware asset management, and ServiceNow allows me to create a solution to ingest data directly instead of relying on manual requests in the customer portal. The integrations with different platforms like Intune, SCCM, M365, Adobe, and CrowdStrike make the system versatile and valuable to our operations. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? The issues I face are more about process and governance than technological platform shortcomings. I need information from internal teams for software asset management. It's very difficult to get them to introduce new processes and workflows to get that info over to me. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management handles hardware lifecycles, provides asset locations for security, and facilitates software license clarity. It supports and integrates with other platforms, allowing direct data ingestion to eliminate manual requests, enhancing efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign MM Mirna M. Enterprise (\> 1000 emp.) 5/6/2026 "Streamlined Asset Management, Minor Complexity Challenges" 4/5 What do you like best about ServiceNow IT Asset Management? I personally use the reporting and Subscriptions module, powered with the connections to Adobe products and Microsoft. The subscriptions module allows me to report on a daily basis what department within my organization has licenses and who should not have licenses, linked with the user table inactive. We are saving money by not paying for inactive user licenses. The initial setup of ServiceNow IT Asset Management was great. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? The complexity of software models is time-consuming, and we don't have enough people feeding data into the system. Not enough people are willing to work in the system. There needs to be more awareness about the product before purchasing, as not many people know about it, making it hard to hire knowledgeable staff. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management helps us solve issues of not knowing who assets are assigned to. The subscriptions module tracks licenses daily, distinguishing which department holds them and identifying inactive users, saving us money by avoiding payments for unused licenses. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign RB Roy B. 5/6/2026 "Strong asset lifecycle control with enterprise-grade governance" 5/5 What do you like best about ServiceNow IT Asset Management? ServiceNow IT Asset Management provides end-to-end visibility and control across the entire asset lifecycle, from procurement through retirement. The biggest strength is how tightly it integrates with CMDB, ITSM, and procurement workflows, allowing organizations to manage assets in context rather than in isolation. It helps enforce standardization, improves compliance, and reduces waste by tracking ownership, usage, and lifecycle status in one platform. I also value the automation capabilities around asset onboarding, transfers, and disposals, which reduce manual effort and improve data accuracy. From an architectural standpoint, it aligns well with enterprise governance models and scales effectively across large environments. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? The biggest challenge is that the value of ITAM is highly dependent on data quality and process maturity. Without strong governance and consistent lifecycle management, the data can become unreliable. Implementation can also be complex, especially when integrating with multiple discovery sources, procurement systems, and legacy asset repositories. Licensing and feature segmentation can sometimes make it difficult to fully leverage all capabilities without additional cost. Reporting can also require customization to meet specific business needs, particularly for financial tracking or compliance scenarios. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management addresses the challenge of fragmented and unreliable asset data spread across multiple systems. Without a centralized approach, it becomes hard to track ownership, lifecycle status, and compliance, which can lead to wasted spend, increased audit risk, and day-to-day operational inefficiencies. By consolidating asset data into a single platform and aligning it with CMDB and ITSM workflows, it delivers clearer, more accurate visibility into what assets exist, where they are located, and how they are being used. This supports better procurement decisions, helps reduce over-purchasing, and strengthens our overall compliance posture. For us, the biggest benefit is having a trusted system of record that supports lifecycle governance and ties directly into operational processes such as incident, change, and request management. As a result, it improves cost control, keeps us better prepared for audits, and boosts overall operational efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AG arturo g. IT Service Management (ITSM) Manager Mid-Market (51-1000 emp.) 5/5/2026 "End to end service management" 4/5 What do you like best about ServiceNow IT Asset Management? What I like best about ServiceNow IT Asset Management is how it provides end‑to‑end visibility across the entire asset lifecycle, helping organizations maintain accurate data, improve governance, and make more informed operational and financial decisions. It brings assets, configuration data, and processes together in a single platform, which simplifies compliance, reduces risk, and supports better service delivery. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? What I like least about ServiceNow IT Asset Management is that it can require a significant amount of upfront effort to configure and maintain accurate data. The value of ITAM is highly dependent on strong governance, clean source data, and consistent processes; without those in place, it’s easy for asset information to become outdated or incomplete. Additionally, the complexity of the module can feel heavy for teams that are early in their asset maturity or lack dedicated ownership. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management helps solve issues around poor asset visibility, inconsistent data, and weak lifecycle control. This benefits us by improving data accuracy, supporting compliance, and enabling better operational and financial decision‑making across IT. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign KL Kevin L. Enterprise (\> 1000 emp.) 5/7/2026 "Streamlined Asset Management with Room for AI Improvements" 3.5/5 What do you like best about ServiceNow IT Asset Management? I like that ServiceNow IT Asset Management centralizes license and asset management, providing visibility into utilization and recovery opportunities. The transition from legacy workflows and solutions to out-of-the-box playbooks is a big advantage. The initial setup was straightforward, and I'm currently integrating it with InTune, M365, and Adobe for better subscription management. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? I would like to see more intelligence to help identify potential catalog items or workflows that would be candidates for migration to Asset Management workflows/playbooks. It would be useful to have an AI Agent that could review catalog items related to asset provisioning and recovery, identifying if they are built against Asset Management workflows/playbooks or if a legacy/custom workflow needs optimization. This could help in reducing the technical debt of customization. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management centralizes license and asset management, providing visibility into utilization and recovery opportunities. It helps us move from legacy workflows to out-of-box playbooks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Kedarnath S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kedarnath S.") KS Kedarnath S. Assistant Manager Enterprise (\> 1000 emp.) 3/26/2026 "Reliable and Scalable IT Asset Management" 4.5/5 What do you like best about ServiceNow IT Asset Management? Service now it asset management its good integration tool. It easily connect with cmdb. Also it has the feature to track the asset in very accurate. One of the main advantage is. Automation task to discovery normalisation and for life cycle status. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? ServiceNow IT asset management is a very large tool, and it has lots of features and a wide range of configuration options. If you are deploying it initially, it can take a bit longer to understand what exactly needs to be matched and configured. Another thing is the licensing. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? The main advantage of ServiceNow is that it gives me centralized access to all assets in the organization, which ultimately gives us better control over our assets. It also helps me resolve compliance issues. Overall, it provides full control and transparency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Divya prakash M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divya prakash M.") DM Divya prakash M. Software Development Engineer 1 Small-Business (50 or fewer emp.) 5/4/2026 "Streamlined Asset Management with Setup Challenges" 4.5/5 What do you like best about ServiceNow IT Asset Management? I use ServiceNow IT Asset Management to keep track of all the IT assets. It's useful for maintaining a clear view of the hardware and software. I find it simplifies asset tracking and improves visibility, which helps in making better decisions about cost and performance. The end-to-end lifecycle management stands out for me; it helps me track an asset from the moment it is requested until its retirement on a single platform. Also, all the data regarding the asset's pricing and history is accessible in one place, which is incredibly convenient. It connects every stage of the asset's journey in a seamless way, from request to procurement, delivery, assignment, maintenance, and eventual retirement, saving a lot of time and resources. I also use this with tools like incident change and request management, which helps us track and fast-track tickets based on priority. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? One thing that could be improved would be the initial setup and configuration as in the initial days I found it a little complex to use. It did require a significant amount of time to get used to it, especially with the navigation and the features. The most challenging part for me was to align things with the existing data sources and processes. It is very flexible, but then it makes you take a lot of decisions upfront. One specific case would be data modeling and CMDB alignment, making sure assets configuration and relationships were structured took time. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I use ServiceNow IT Asset Management to track IT assets, simplifying asset tracking and improving visibility. It solves tracking and version issues, provides a single source of truth for licensing compliance, and connects every stage of an asset's lifecycle seamlessly on one platform. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Arit L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arit L.") AL Arit L. Senior Executive - Technical Solutions (Pre-Sales) Mid-Market (51-1000 emp.) 7/16/2026 "Easy to Pitch ITAM on Calls, but Configuration Can Be Complex" 3.5/5 What do you like best about ServiceNow IT Asset Management? Understanding about the system and while doing customer calls it is easy t pitch certain functionalities around ITAM Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? ServiceNow ITAM can be complex to configure and customize, often requiring specialized expertise and increasing implementation costs. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management helps address fragmented asset data, manual tracking, poor lifecycle visibility, licence compliance risks, and unnecessary technology spending. As a consultant in an IT services company, it enables me to help clients establish a centralized source of truth for their hardware and software assets, automate asset lifecycle processes, improve compliance, and identify cost-optimization opportunities. This makes implementations more structured, improves reporting and decision-making, and allows me to deliver measurable operational and financial value to clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dwayne P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dwayne P.") DP Dwayne P. Microsoft Certified Tech Advisor Mid-Market (51-1000 emp.) 5/13/2026 "Flexible, Automated Asset Management Solution" 4/5 What do you like best about ServiceNow IT Asset Management? I utilize ServiceNow IT Asset Management for managing Commercial Application Licenses, and I appreciate its flexibility. I love that I can adjust the platform to meet the specific needs of my company and automate it accordingly. The ability to tweak existing Tables and Workflows to fit our License structure and present them through UI widgets for easy management and assignment is invaluable. The initial setup is pretty easy, especially with the Foundational license pack. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? It would have to be the fact that you can have issues recognizing what ServiceNow license you need to meet the needs you need for your company between IT Asset Management Professional and Foundational Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I use ServiceNow IT Asset Management for efficient license management, handling requests, and maintaining a current list of company offerings. I appreciate the platform's flexibility in adapting workflows and tables to meet our specific needs effortlessly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ServiceNow IT Asset Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow IT Asset Management ](https://www.g2.com/products/servicenow-it-asset-management/discussions/new) GU Guest User • Last activity 4 months ago What is ServiceNow IT Asset Management used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) ![Hyatt H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hyatt H.") HH Hyatt Hollman • Last activity 3 months ago How are you handling auto-discovery and normalization in ServiceNow IT Asset Management? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-are-you-handling-auto-discovery-and-normalization-in-servicenow-it-asset-management) [ View all Discussions ](https://www.g2.com/products/servicenow-it-asset-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 17 months ### Average Discount 14% [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-asset-management/pricing) ServiceNow IT Asset Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1ad3ee8d1366097f20e37b4e54f060bb/flexera-one.jpg "Product Avatar Image") Flexera One 4.3/5(168) [ Compare Now ](https://www.g2.com/compare/flexera-one-vs-servicenow-it-asset-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image") NinjaOne 4.7/5(5,025) [ Compare Now ](https://www.g2.com/compare/ninjaone-vs-servicenow-it-asset-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab4ffeb80266da30d3a0a2cd41baf402/scrut-automation.jpg "Product Avatar Image") Scrut Automation 4.9/5(1,313) [ Compare Now ](https://www.g2.com/compare/scrut-automation-vs-servicenow-it-asset-management) ##### ##### ServiceNow IT Asset Management Features Operations Scheduling Asset Inventory Hardware Asset Inventory Software Asset Inventory Cloud Asset Inventory Management Central Dashboard Asset Policy Management Risk Management Generative AI AI Text Generation AI Text Generation [ View More Features ](https://www.g2.com/products/servicenow-it-asset-management/features) ## Top-Rated Alternatives [ ![Flexera One](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Flexera One") Flexera One 4.3/5(168) ](https://www.g2.com/products/flexera-one/reviews) [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews) [ ![Scrut Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scrut Automation") Scrut Automation 4.9/5(1,313) ](https://www.g2.com/products/scrut-automation/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-it-asset-management/competitors/alternatives) ##### Categories on G2 [IT Asset Management](https://www.g2.com/categories/it-asset-management)[Cloud Cost Management](https://www.g2.com/categories/cloud-cost-management) ##### Explore More [Top tools for measuring content engagement](https://www.g2.com/discussions/which-top-content-analytics-tools-are-best-for-measuring-content-engagement)[What purchasing software is genuinely easy to adopt for teams with no technical background who just need a clean approval workflow?](https://www.g2.com/discussions/what-purchasing-software-is-genuinely-easy-to-adopt-for-teams-with-no-technical-background-who-just-need-a-clean-approval-workflow)[Top intranet software with easy collaboration tools](https://www.g2.com/discussions/top-intranet-software-with-easy-collaboration-tools) [Which education HR software helps campuses reduce manual faculty activity tracking and automate accreditation documentation?](https://www.g2.com/discussions/which-education-hr-software-helps-campuses-reduce-manual-faculty-activity-tracking-and-automate-accreditation-documentation)[Are there tools that integrate with data rooms for project management?](https://www.g2.com/discussions/are-there-tools-that-integrate-with-data-rooms-for-project-management)[Pros and Cons Details](https://www.g2.com/products/servicenow-it-asset-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)