--- title: ServiceNow IT Asset Management Reviews meta\_title: 'ServiceNow IT Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 506 reviews by the users' company size, role or industry to find out how ServiceNow IT Asset Management works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 506 scale: '5' date\_modified: '2026-08-10' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow IT Asset Management Reviews & Product Details Visit Website Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. * * * Product Website ServiceNow IT Asset Management Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow IT Asset Management Community](https://www.g2.com/products/servicenow-it-asset-management/discuss) Solution Type All-in-One Overview by Faith Chia Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-asset-management/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous IT SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-it) Show More ## ServiceNow IT Asset Management Integrations (38) What do users say about integrations? 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UG UTKARSH G. Senior Solution Consultant Enterprise (\> 1000 emp.) 7/14/2026 "Centralized Asset Management Made Easy" 4/5 What do you like best about ServiceNow IT Asset Management? I really appreciate the centralized asset management that ServiceNow IT Asset Management offers. It provides easy tracking and seamless integration with other ServiceNow modules, making day-to-day asset management much more efficient. The platform gives us a single source of truth for all IT assets, improving visibility and reducing manual tracking. Additionally, it makes software license and warranty management much easier, providing better visibility and control over our assets. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? The setup can be complex, and some configurations require experienced administrators. A simpler UI would improve the overall experience. Configuring advanced features and integrations required some planning and platform knowledge. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I use ServiceNow IT Asset Management to centralize asset inventory, making lifecycle tracking easier. It solved the problem of scattered asset data, enhancing visibility and control, reducing manual tracking, and simplifying software license and warranty management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Muhammed S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammed S.") MS Muhammed S. Infrastructure Engineer Enterprise (\> 1000 emp.) 6/11/2026 "Comprehensive Asset Management but Complex Setup" 5/5 What do you like best about ServiceNow IT Asset Management? I like the centralized asset visibility that ServiceNow IT Asset Management provides, which serves as a single source of truth for all hardware and software assets, eliminating the need for multiple tools and manual tracking. The integration with incident and change management is especially useful as it allows me to quickly access asset details during troubleshooting and helps in understanding dependencies when implementing changes. The automated lifecycle tracking significantly improves efficiency and reduces manual work, adding value to our daily IT operations. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? The initial setup and configuration can be complex and time-consuming. Additionally, the UI can feel slightly overwhelming at times due to the number of features and options available. Enhancement in UI simplicity and more out-of-the-box templates for asset workflows could make adoption easier. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I use ServiceNow IT Asset Management to manage IT assets, track hardware and software, and ensure license compliance, which improves efficiency and accuracy. Centralized asset visibility and integration with incident and change management reduce manual effort and streamline operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Hardit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hardit S.") HS Hardit S. Senior Software Engineer 2 Mid-Market (51-1000 emp.) 3/23/2026 "Solid Asset Management Tool That Saves Time and Effort" 5/5 What do you like best about ServiceNow IT Asset Management? Before using IT Asset management , our hardware and software inventories lived in different places, and we often relied on outdated spreadsheets. With ServiceNow, everything is in one place and updates automatically. I especially appreciate how easy it is to track the full lifecycle of an asset from procurement all the way to retirement without having to chase people for information. Another thing I genuinely like is the way it ties into other ServiceNow modules. When an incident comes in, I can quickly see which device is involved, who owns it, and its warranty details. It saves a lot of back‑and‑forth and reduces the guesswork that usually slows support teams down. Overall, it just helps us stay organized. Instead of wasting time searching for asset details, we can actually focus on fixing issues or planning ahead. That’s the part that stands out the most for me. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? The platform is powerful, but that also means the setup and configuration can take a lot of time, especially if you’re not deeply familiar with the ServiceNow ecosystem. Sometimes even small changes require digging through multiple menus or relying on admins who understand the backend better. Also, the UI, still feels a bit heavy at times. Simple tasks can involve more clicks than you’d hope for, and performance can slow down if there’s a lot of data on the instance. Overall, it does the job well, but the learning curve and occasional complexity can be frustrating. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management has mainly helped us get control over our asset inventory, which used to be one of the biggest pain points for our team. Earlier, we never had a reliable, single source of truth for hardware and software assets. Things were scattered across spreadsheets, emails, and different tools. That made audits stressful and day‑to‑day issue resolution slower than it needed to be. With ServiceNow ITAM, we finally have a clear view of what assets we own, where they are, who’s using them, and what state they’re in. Another big benefit is around compliance. Keeping track of software licenses used to be a manual and error‑prone process. Now the system flags over‑utilized or under‑utilized licenses automatically. Overall, the biggest benefits for me have been better visibility, reduced manual work, fewer surprises during audits, and smarter decision‑making when it comes to hardware and software spending. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mohammad J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad J.") MJ Mohammad J. Solutions Architect - Principal Engineering Mid-Market (51-1000 emp.) 5/3/2023 "Great tool for complete lifecycle" 5/5 What do you like best about ServiceNow IT Asset Management? I've been really impressed with the latest features of ServiceNow IT Asset Management. The automation and lifecycle management have seen significant improvements, which is a big plus. You get one place to see all your hardware and software assets, simplifying asset tracking, management, and optimization from start to finish. The new reporting tools and dashboards give organizations a clearer picture of how assets are being used, whether they're compliant, and what they cost. Moreover, it connects seamlessly with discovery and cloud management tools, offering more precise asset inventories while cutting down on manual tasks. This ultimately boosts operational efficiency across the board. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? ServiceNow IT Asset Management offers a thorough and easy-to-use solution. Still, opportunities exist to make it even better. For instance, improving the ability for users to customize reports could offer more flexibility in creating specific dashboards and reports with minimal effort. Moreover, if some of the complex setup and integration steps were simpler, new users might find it easier to learn the system. Also, advancements in automation, predictive analytics, and AI-driven recommendations could significantly enhance asset utilization and decision-making for organizations. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? Easy to manage IT assets inventory, easy to track each and every asset, we take levarage on costing in terms of old and new assets. This is time saving and ultimately everything is available on your finger tips. Review collected by and hosted on G2.com. Show More 6/4/2026 Validated ReviewerIncentivizedSource: G2 invite ![Eric W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric W.") EW Eric W. Vice President of Business Analytics Information Technology and Services Mid-Market (51-1000 emp.) 8/8/2026 "Fast, Accurate Reporting That Makes Audit Season Easy" 4/5 What do you like best about ServiceNow IT Asset Management? Instead of stressing for weeks, I can now pull a clean, accurate report in just a couple of minutes and get through audit season smoothly. The AI also helps surface important asset information much faster, so I spend less time searching and more time actually acting on what I find. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? The platform handles my inventory needs smoothly and has genuinely made tracking my tech assets a breeze without frustrating roadblocks. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I used to spend hours wrestling with outdated spreadsheets, but the moment I switched to this platform, all that chaotic guesswork disappeared. The onboarding process was straightforward, so we were able to get comfortable quickly, and the transition ended up feeling much less disruptive than I expected. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Amrit Kumar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amrit Kumar P.") AP Amrit Kumar P. Lead Consultant Information Technology and Services Enterprise (\> 1000 emp.) 6/9/2023 "Highly Customizable, Expensive for Smaller Enterprises" 4/5 What do you like best about ServiceNow IT Asset Management? I like how ServiceNow IT Asset Management makes it very easy to track assets and raise tickets when issues occur. The configuration for managing assets is highly customizable according to our needs, and it simplifies the maintenance of every asset. It's also tailored well for different client approaches to asset management, allowing us to design it according to specific client requirements. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? It costs on a higher side which becomes difficult for certain clients to procure licenses. Due to its cost, it is suited for a large enterprise rather than a small or mid size enterprise. Also, it needs additional licenses to use certain features which comes with an extra cost. It was a bit difficult to configure it from scratch. It needs an expert as it is a bit complex to setup. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I use ServiceNow IT Asset Management to manage client assets easily, tracking asset issues and tickets. It's highly customizable for different client needs and simplifies maintenance tasks. Review collected by and hosted on G2.com. Show More 3/17/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tarandeep Singh N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tarandeep Singh N.") TN Tarandeep Singh N. Key Account Specialist Human Resources Mid-Market (51-1000 emp.) 3/27/2026 "Streamlined Asset Management with Better Cost Control" 4.5/5 What do you like best about ServiceNow IT Asset Management? It provides end-to-end visibility into assets throughout their entire lifecycle, from procurement to retirement. It also streamlines compliance and cost optimization by automating tracking, audits, and license management. Overall, it helps businesses reduce waste and make better, more informed decisions about their assets. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? One drawback of ServiceNow IT Asset Management is its complexity, especially during the initial setup and customization. Getting everything configured exactly the way you want can take a significant amount of time and often requires a high level of expertise to do it properly. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management helps address the challenge of tracking and managing assets across their entire lifecycle, while reducing manual effort and minimizing errors. It also supports license compliance and helps avoid penalties by providing clear, accurate visibility into software usage. Additionally, the platform enables cost optimization by making it easier to identify underutilized or redundant assets. For me, this results in improved efficiency, stronger control over asset data, and more informed decision-making. Review collected by and hosted on G2.com. Show More 5/29/2026 Validated ReviewerIncentivizedSource: G2 invite RP Ram p. Senior Manager Enterprise (\> 1000 emp.) 5/7/2026 "Transforming Employee and Asset Management Through Automation and Visibility" 4.5/5 What do you like best about ServiceNow IT Asset Management? What I like best about ServiceNow IT Asset Management is its ability to provide centralized visibility and control over the entire asset lifecycle, from procurement to retirement. The platform helps streamline asset tracking, automate workflows, and improve compliance, which significantly reduces manual effort and operational inefficiencies. I also appreciate the strong integration capabilities with CMDB, procurement, discovery, and ITSM processes, allowing teams to make more informed decisions based on accurate asset data. The reporting and lifecycle insights help optimize hardware and software usage while reducing unnecessary costs. Overall, it enables better governance, operational efficiency, and a more scalable approach to managing enterprise assets. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? One challenge with ServiceNow IT Asset Management is that the implementation and ongoing maintenance can become complex, especially in large enterprise environments with multiple integrations and data sources. Maintaining clean and accurate asset data requires strong governance and continuous process discipline, otherwise reporting and lifecycle tracking can become unreliable. Some licensing and software asset management capabilities also require significant customization and expertise to fully optimize. In addition, certain workflows and user interfaces can feel overly complicated for occasional users or smaller operational teams. While the platform is very powerful and flexible, maximizing its value often requires substantial time, resources, and platform knowledge. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management helps solve challenges related to asset visibility, lifecycle tracking, compliance, and inefficient manual processes. Before implementing the platform, asset information was often spread across spreadsheets and disconnected systems, making it difficult to track ownership, inventory, refresh cycles, and software usage accurately. By centralizing asset data and automating workflows, the platform has improved operational efficiency, reduced asset loss, and enabled better decision-making through more reliable reporting and insights. It also helps optimize costs by improving utilization, reducing unnecessary purchases, and supporting compliance with software licensing and audit requirements. Overall, it has created a more scalable and controlled approach to managing enterprise technology assets across the organization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign VM Vikram M. Enterprise (\> 1000 emp.) 5/6/2026 "Flexible and Efficient with Some Setup Challenges" 4.5/5 What do you like best about ServiceNow IT Asset Management? I like the ease of maintenance and the elasticity of the products that connect into IT Asset Management. I also appreciate the enablement of CSDM journeys. Asset records having business meaning across the offerings make the system much more cohesive. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? I find managing a large landscape of assets with ServiceNow IT Asset Management can become technically cumbersome. Handling multiple asset types, service mappings, and CSDM journeys requires niche skills. Also, configuring spokes for bespoke software during the initial setup wasn't easy. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management solves accuracy issues with non-discoverable assets. I like the ease of maintenance, elasticity of products, and that asset records have business meaning across offerings, which enables CSDM journeys. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign BL Brian L. Enterprise (\> 1000 emp.) 5/7/2026 "Comprehensive Asset Tracking with a Learning Curve" 4.5/5 What do you like best about ServiceNow IT Asset Management? I like having a source of truth for asset tracking with ServiceNow IT Asset Management. It's great being able to kick off workflows around the retirement of devices and during problems. Having a central place for our asset data in a raw and unfiltered manner gives us better information to make decisions from. Using this information for device retirement, replacement, and kicking off break-fix requests allows us to fast-track our request processes. The initial setup of the tables was easy, which is also a plus. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? It takes quite a bit of time to transform and manage data from outside sources. The end result is great, but the journey to get there can be painful. Initial setup of the tables was easy, data transformation was hard but isn't really an issue with the solution more the need to have clean data. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management serves as our true source of record throughout the asset lifecycle, providing history and tracking for end-of-life, enabling informed decision-making, and fast-tracking request processes with a central, unfiltered data repository. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about ServiceNow IT Asset Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow IT Asset Management ](https://www.g2.com/products/servicenow-it-asset-management/discussions/new) GU Guest User • Last activity 4 months ago What is ServiceNow IT Asset Management used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) ![Hyatt H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hyatt H.") HH Hyatt Hollman • Last activity 3 months ago How are you handling auto-discovery and normalization in ServiceNow IT Asset Management? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-are-you-handling-auto-discovery-and-normalization-in-servicenow-it-asset-management) [ View all Discussions ](https://www.g2.com/products/servicenow-it-asset-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 17 months ### Average Discount 14% [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-asset-management/pricing) ServiceNow IT Asset Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1ad3ee8d1366097f20e37b4e54f060bb/flexera-one.jpg "Product Avatar Image") Flexera One 4.3/5(166) [ Compare Now ](https://www.g2.com/compare/flexera-one-vs-servicenow-it-asset-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image") NinjaOne 4.7/5(5,024) [ Compare Now ](https://www.g2.com/compare/ninjaone-vs-servicenow-it-asset-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab4ffeb80266da30d3a0a2cd41baf402/scrut-automation.jpg "Product Avatar Image") Scrut Automation 4.9/5(1,313) [ Compare Now ](https://www.g2.com/compare/scrut-automation-vs-servicenow-it-asset-management) ##### ##### ServiceNow IT Asset Management Features Operations Scheduling Asset Inventory Hardware Asset Inventory Software Asset Inventory Cloud Asset Inventory Management Central Dashboard Asset Policy Management Risk Management Generative AI AI Text Generation AI Text Generation [ View More Features ](https://www.g2.com/products/servicenow-it-asset-management/features) ## Top-Rated Alternatives [ ![Flexera One](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Flexera One") Flexera One 4.3/5(166) ](https://www.g2.com/products/flexera-one/reviews) [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,024) ](https://www.g2.com/products/ninjaone/reviews) [ ![Scrut Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scrut Automation") Scrut Automation 4.9/5(1,313) ](https://www.g2.com/products/scrut-automation/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-it-asset-management/competitors/alternatives) ##### Categories on G2 [IT Asset Management](https://www.g2.com/categories/it-asset-management)[Cloud Cost Management](https://www.g2.com/categories/cloud-cost-management) ##### Explore More [What cloud migration assessment solutions generate clear 7R prioritization and migration roadmaps without requiring extensive technical documentation?](https://www.g2.com/discussions/what-cloud-migration-assessment-solutions-generate-clear-7r-prioritization-and-migration-roadmaps-without-requiring-extensive-technical-documentation)[What features matter most in an inspection management platform for a team tracking inspection scores and findings across more than a dozen locations?](https://www.g2.com/discussions/what-features-matter-most-in-an-inspection-management-platform-for-a-team-tracking-inspection-scores-and-findings-across-more-than-a-dozen-locations)[Which is the best app for hosting virtual events](https://www.g2.com/discussions/which-is-the-best-app-for-hosting-virtual-events) [Which product analytics platforms are genuinely useful for an early-stage startup that needs to validate product assumptions without a full data stack?](https://www.g2.com/discussions/which-product-analytics-platforms-are-genuinely-useful-for-an-early-stage-startup-that-needs-to-validate-product-assumptions-without-a-full-data-stack)[Which employee perks platforms and benefits rewards software integrates seamlessly with ADP or HR and finance platforms HRIS systems?](https://www.g2.com/discussions/which-employee-perks-platforms-and-benefits-rewards-software-integrates-seamlessly-with-adp-or-hr-and-finance-platforms-hris-systems)[Pros and Cons Details](https://www.g2.com/products/servicenow-it-asset-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)