ServiceNow Governance, Risk, and Compliance (GRC) Reviews & Product Details

ServiceNow for Governance, Risk and Compliance (GRC) is an AI-native platform that connects enterprise risk management, compliance, cyber risk, operational resilience, third-party risk management, privacy compliance, AI governance, and ESG on a single platform and data model. Designed for midsize to large enterprises in all industries, it runs every program on the same AI platform powering the rest of your business, so your teams can sense emerging risk, decide what to do about it, act before it becomes a problem, and govern everything in between. Strong operations start with knowing where your risk is and building your business to withstand it. ServiceNow helps you quantify and manage risk across your enterprise, from process failures and privacy exposure to loss events, with AI native workflows that surface issues, assess impact, and connect risk directly to the operations and processes you depend on. The strongest organizations are built to withstand disruption, not just recover from it. Designed for frameworks like DORA, ServiceNow gives you the tools to assess exposure, strengthen critical operations, and build resilience into the way your business runs. When disruption hits, the impact is minimal and recovery is fast because business continuity plans and recovery workflows are connected and in place. The cyber threat landscape is expanding faster than most organizations can track, with threats growing in volume, sophistication, and speed from every direction. ServiceNow helps you translate cyber risk into business risk you can act on, with continuous control monitoring, risk quantification, and visibility into third-party exposure. Because everything runs on one platform, cyber risk data has the business context you need to make faster, more confident decisions. ServiceNow also gives you visibility into third-party risk across the full relationship lifecycle, so you always know where your risk is and can act before it becomes a problem. With AI-native assessments and real-time risk scoring, your vendor ecosystem never becomes a blind spot. Regulatory expectations are expanding faster than most compliance programs were built to handle. New frameworks, evolving privacy laws, and emerging AI regulations mean your team is constantly absorbing change while keeping existing obligations current. ServiceNow brings your entire compliance program onto one platform, from regulatory compliance and change management to audit readiness, privacy obligations, and sustainability disclosures. And as AI regulations take effect, keeping pace becomes part of that same compliance mandate. Govern every AI asset, from ServiceNow or any third party, with the visibility and controls needed to ensure every model operates safely, ethically, and in line with regulatory requirements. ServiceNow runs everything on one platform with one data model. Risk data is always current and flows freely across every program without manual reconciliation or duplicate effort. The result is a complete, contextualized, and connected picture of risk across your enterprise.

Seller

ServiceNow

Discussions

ServiceNow Governance, Risk, and Compliance (GRC) Community

Solution Type

All-in-One

Overview by

Jeanne Mardis

Used by Infosys and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

ServiceNow Governance, Risk, and Compliance (GRC) Integrations

(24)

Verified by ServiceNow Governance, Risk, and Compliance (GRC)

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Verified User in Banking

Enterprise (> 1000 emp.)

8/25/2025

"Through the Looking-Glass: A Fun Yet Frank Review of ServiceNow’s Third-Party Assessment Module"

4.5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I really like the integrity of the TPRM portal in ServiceNow, which keeps assessments structured and transparent. The auto-generation rules and underlying risk calculations make third-party reviews efficient and consistent, removing a lot of manual guesswork. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

What I don’t like is that the ease of customization in TPRM is limited, which makes tailoring the module to unique needs harder. The time to market also gets much longer whenever there are deviations from the out-of-the-box process. Review collected by and hosted on G2.com.

What problems is ServiceNow Governance, Risk, and Compliance (GRC) solving and how is that benefiting you?

1. Ready-to-use vendor portal streamlines third-party collaboration, making it simple for vendors to engage, respond, and stay aligned with compliance expectations.

2. Plethora of metrics and dashboards provide deep visibility into vendor performance and risks, enabling proactive monitoring and smarter decisions.

3. Powerful workflow engine automates end-to-end assessments, escalations, and approvals, reducing manual effort and accelerating the entire risk management lifecycle. Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

5/5/2026

"Effective at Capturing Risks, Policies, and Controls"

4/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

The tool is effective at capturing the the risks and policies and controls,. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

While the tool is very powerful is not super intuitive to use from scratch Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/5/2026

"Helps Teams Focus and Triage While Minimizing Risk"

4.5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Allows teams to focus and triage their activities while it allows Management to minimize risk Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

Steep learning curve for agents to understand the concepts Review collected by and hosted on G2.com.

Verified User in Consulting

Enterprise (> 1000 emp.)

5/6/2026

"Scalable, Feature-Rich Platform That Grows with You"

4/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Large offering but allows customers to incrementally grow into it Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

Biggest challenge is that it feels like it requires more mature data than most orgs have Review collected by and hosted on G2.com.

Verified User in Insurance

5/5/2026

"Easy for End Users and Simple to Adopt"

4/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Ease of use for end users in order to use the product Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

Requires to much customization in order to achieve certain outcomes Review collected by and hosted on G2.com.

Verified User in Architecture & Planning

Enterprise (> 1000 emp.)

5/6/2026

"Overall a great tool for an enterprise"

4.5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Frameworks and the simplest of the pages to review Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

I believe there are limitations to the different country standpoints Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/6/2026

"Easy for Business Users with Strong AI, but Risk Linking Needs Work"

3.5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Ease of use for business users and AI functionality Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

Standalone risks and not able to link them Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

5/5/2026

"Centralized Continuity Plans Powered by CMDB Data"

5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Centralized continuity plans that use cmdb data Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

An additional workspace for our agents to use Review collected by and hosted on G2.com.

Pooja G.

Analyst

Mid-Market (51-1000 emp.)

4/24/2024

"Efficient & Effective"

3.5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

The best part about Service Now is its ability to streamline the processes, enhance transparency and accountability and support organisations in achieving their goals. Also it's very easy to navigate Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

For the first time user there is no user manual guide which is why it creates confusion on how to use it in the first place Review collected by and hosted on G2.com.

What problems is ServiceNow Governance, Risk, and Compliance (GRC) solving and how is that benefiting you?

While facing any IT /Tech/Hardware/software issues in my day-to-day working then I raise the complaint through Service Now as a ticket which is directed to the concerned team/person because of that my concern is addressed and resolved. Also It has a feature to inform the priority of the ticket so the resolution is given on time Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

3/28/2024

"ServiceNow's ESG Management solution emerges as a beacon of efficiency and innovation"

5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

ServiceNow's ESG Management solution offers a comprehensive suite of tools designed to streamline and optimize ESG initiatives across organizations. From tracking carbon emissions and energy consumption to managing diversity and inclusion programs, ServiceNow covers all facets of ESG management with remarkable precision and ease. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

While the platform offers a comprehensive suite of tools and features, setting up and configuring the system to align with specific organizational needs and ESG objectives can be time-consuming and require significant upfront investment in terms of resources, including personnel, training, and possibly additional consulting services. Review collected by and hosted on G2.com.

What problems is ServiceNow Governance, Risk, and Compliance (GRC) solving and how is that benefiting you?

Data Collection and Tracking,Performance Monitoring and Reporting,Goal Setting and Alignment,Integration and Automation.One of the standout features of ServiceNow's ESG Management platform is its holistic approach. Rather than treating environmental, social, and governance factors as separate entities, ServiceNow recognizes the interconnectedness of these elements and provides integrated solutions that address them comprehensively. This integrated approach not only enhances efficiency but also fosters a more cohesive and sustainable corporate culture. It is helping me intensively in going through different reports and analysing the same and giving correct or effective solutions to different situations arising in the organsation. Review collected by and hosted on G2.com.