ServiceNow Governance, Risk, and Compliance (GRC) Features
Functionality (33)
Data Subject Access Requests
Data Subject Access Request (DSAR) functionality helps companies comply with user access and deletion requests.
Identity Verification
Identity verification functionality validates a person's identity prior to a company complying with a data subject access request.
Privacy Impact Assessments
Privacy Impact Assessment (PIA) features help companies evalute, assess, track and report on the privacy implications of their data.
Data Mapping - survey-based
Data mapping functionality, which helps companies understand how data flows throughout their organization, is achieved through manual surveys sent to company employees.
Data Mapping - automated
Data mapping functionality, which helps companies understand how data flows throughout their organization, is achieved through automated machine learning.
Data Discovery
Data discovery features collect and aggregate data from a variety of sources and prepares it in formats that both people and software can easily use it to then run analytics.
Data Classification
Data classification features tag the discovered data to make it easy to search, find, retrieve, and track.
De-identification/pseudonymization
De-identification or pseudonymization features replace personally identifiable information with artificial identifiers, or pseudonyms to comply with privacy regulations.
Breach notification
Data Breach Notification features help companies automate their breach response to stakeholders.
Data access governance
Data Access Governance functionality helps limit the number of people who have access to data unless they are permissioned to do so.
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Policy Management
Create, manage, and track policies and procedures within an organization
Vendor Risk Management
Pinpoint and mitigate risk from third-party vendors and suppliers.
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Customer Data Management
Searchable repository of information about clients
Internal Controls Management
Ensure internal objectives and compliance with policies are met
Vulnerability Management
Detect (and block) vulnerabilities and threats in your applications based on vulnerability information
Risk Management
Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties
Metadata Management
Collect and maintain structured information that describes data or content
Data Storage Management
Manage and store data in a database
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Sensitive Data Identification
Identify sensitive or personal information collected from users
Risk Assessment
Initiate collection and analysis of known risks
Deletion Management
Centralized platform
Has a centralized view of PIA software functions, such as tracking, templates, and reporting
Tracking
Offers tracking functionality to manage privacy impact assessments during its lifecycle
Templates
Offers assessment templates which can be customized to meet business needs
Workflow
Offers workflows to enable multiple departments to collaborate on privacy impact assessments.
Reporting and analytics
Has reporting and analytics functionality to highlight risks and compare analyses.
Customized Vendor Pages
Allows vendors to own and update their vendor page with security and compliance documentation to share with customers
Centralized Vendor Catalog
Allows companies to assess vendors profiles in a centralized catalog
Questionnaire Templates
Offers standardized security and privacy framework questionnaire templates
User Access Control
Offers role based access controls to allow only permissioned users to utilize various parts of the software.
Risk Management (6)
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Risk Identification
Identify various risk factors such as the inadequate use of technology, human factor, or external risks.
Risk Classification
Ability to classify risks based on risk type, severity, and custom criteria.
Risk Methodology
Support for various methodologies and frameworks for risk management.
KRI (Key Risk Indicator) Monitoring
Tracking of various risk indicators including risk metrics, historic trending, metadata & more to gauge the organization's risk posture
Real-Time Monitoring
Active monitoring of systems, applications, or networks
KRI (Key Risk Indicator) Monitoring
Tracking of various risk indicators including risk metrics, historic trending, metadata & more to gauge the organization's risk posture
Business Continuity Management (22)
Recovery Plans
Ability to create and compare recovery plans using standard out of the box templates.
Procedure Templates
Includes a library of procedures and standard plan templates.
Crisis Management
Procedures to implement crisis management plans and actions.
Task Management
Create, manage and track all task activities and progression
Assessment Management
Creation, administration, and evaluation of assessments or tests
IT Risk Management
Manage risks related to IT systems
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Vendor Risk Management
Pinpoint and mitigate risk from third-party vendors and suppliers.
Document Management
Store, manage, and track all electronic documents in a centralized location
Incident Management
Manage and track all disruptions and incidents
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Policy Management
Create, manage, and track policies and procedures within an organization
Internal Controls Management
Ensure internal objectives and compliance with policies are met
Reputational Risk Management
Identify, monitor, and assess risks to brands
Forms Management
Store, manage and track all forms in a centralized location
Operational Risk Management
Manage risk that occurs from systems failure or inadequate processes
Workflow Management
Create, design and manage workflows for repetitive tasks
Exceptions Management
Automated handling of non-compliant EDI transmissions.
Issue Management
Identify and respond to unexpected problems or failures (ie. "negative events")
Vendor Management
Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
Safety Management
Identify and assess hazards to ensure the well-being of employees, assets, and the environment
Legal Risk Management
Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation
Risk assessment (4)
Risk Scoring
Offers built-in or automated vendor risk scoring
4th Party Assessments
Offers tools to assess fourth parties -- your vendor's vendors
Monitoring And Alerts
Monitors changes in risk and sends notifications, alerts, and reminders for specific actions including: upcoming assessments, profile access requests, etc
AI Monitoring
Uses AI to alert administrators to changes in risk scoring through continuous monitoring.
Platform (5)
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Integration
Delivers APIs and standard integrations with other software systems.
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Security & Privacy
Complies with security and privacy regulations and standards.
Mobile Access
Allows users to access the software using mobile devices.
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Flexibility
Facilitates software configuration without the need for technical experise.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Services (4)
Implementation
Assists customes through all the phases of the implementation process.
Training & Learning
Provides software users with training courses and learning content.
Customer Support
Delivers customer and technical support, directly or trough partners.
Professional Services
The vendor provides consulting services such as business process reengineering.
Planning (5)
Program Management
Allows users to create programs to deal with potential threats.
Resource Modelling
Dependency mapping of resources includes what-if scenarios.
Recovery Plans
Ability to create and compare recovery plans using standard out of the box templates.
Templates
Includes a library of procedures and standard plan templates.
Policy Management
Create, manage, and track policies and procedures within an organization
Execution (10)
Action Management
Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal
Emergency Notifications
Notifications can be sent to anyone, not only the users of the solution.
Workflows
Workflows to assign tasks to users based on their role and the severity of the issue.
Vulnerability Management
Detect (and block) vulnerabilities and threats in your applications based on vulnerability information
Task Management
Create, manage and track all task activities and progression
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Incident Management
Manage and track all disruptions and incidents
Document Management
Store, manage, and track all electronic documents in a centralized location
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Workflow Management
Create, design and manage workflows for repetitive tasks
Analytics (3)
Business Impact Analysis
Identify the impact of threats on various departments or business entities.
Plan Reporting
Analyse plan characteristics such as completion time or performance.
Recovery KPIs
Provide information on recovery KPIs such as recovery time progress and recovery time actual.
Integration (23)
Integrated Risk Management
Integrates with Integrated Risk Management software.
Disaster Recovery
Integrates with Disaster Recovery software.
EMNS
Integrates with Emergency Mass Notification Systems.
Vendor Risk Management
Pinpoint and mitigate risk from third-party vendors and suppliers.
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Governance, Risk & Compliance
Integrate with GRC software such as GRC Platforms, Audit management, and Policy management
Finance
Integrate with financial solutions such as accounting and ERP systems
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Environmental, Quality and Safety Management
Integrate with EHS software such as Environmental Health and Safety and Quality Management Systems (QMS)
Sustainability Management
Manage and monitor compliance with government regulations on environmental standards
Emissions Management
Manage all types of emissions into the environment.
Policy Management
Create, manage, and track policies and procedures within an organization
Risk Management
Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties
Internal Controls Management
Ensure internal objectives and compliance with policies are met
Document Management
Store, manage, and track all electronic documents in a centralized location
Data Management
Ability to handle large datasets
Conflict Minerals Management
Manage the reporting of the use and sourcing of 3TG metals.
Assessment Management
Creation, administration, and evaluation of assessments or tests
Initiative Management
Create and manage internal campaigns to improve company culture or business strategy.
Task Management
Create, manage and track all task activities and progression
Program Management
Process of managing several related projects or business activities to achieve organizational goals
Framework Management
Manage global or internal standards that are designed to measure the impact of business processes or procedures.
Disclosure Management
Create, manage, and publish disclosure statements or reports.
Survey/Poll Management
Create and administer polls and surveys
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Data Collection (2)
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Data Types
Manages quantitative and qualitative data for environmental, social, and governance activities
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Data Sources
Combines data from multiple sources such as software solutions, public websites, and spreadsheets
Reporting (5)
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Ratings
Provides ratings to rank companies based on their ESG programs
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Public
Creates reports that can be shared with the public, employees, customers, and partners
Templates
Include reporting templates for activities such as audits and vendor evaluation.
Centralized Data
Consolidate data from multiple systems that manage supplier information.
360 View
Provide a 360 view of suppliers which can be shared with internal or external users.
Risk Assessment (2)
Scoring
Users can assign scores to suppliers based on the estimated risk of doing business with them.
AI
Utilize artificial intelligence to analyze third party risks.
Risk Control (3)
Reviews
Review vendor contracts and profiles to ensure compliance with regulation and internal policies.
Policies
Manage and enforce internal policies related to vendor risk management and controls.
Workflows
Provide workflows to mitigate risk and escalate issues proactively.
Monitoring (3)
Vendor Performance
Track vendor performance using supplier data such as a history of transactions and contracts.
Notifications
Send alerts and notifications when corrective actions are needed to address supplier risk.
Oversight
Perform ongoing due diligence activities to auto calculate overall risk for each vendor.
Generative AI (11)
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Tasks
Automates basic tasks and workflows utilizing AI.
Risk Management - Environmental, Social, and Governance (ESG) Reporting (5)
Communications
Facilitate communications with various stakeholders on ESG initiatives
Risk Identification
Help users identify ESG related risks to proactively address them
Risk Assessment
Evaluate the impact of ESG related risks on the company and its ecosystem
Strategic Planning
Define and implement strategies to improve ESG initiatives
Scenario Planning
Develop potential scenarios to identify risks and opportunities
Reporting - Environmental, Social, and Governance (ESG) Reporting (7)
Actionable Insights
Deliver action items to improve ESG initiatives based on historical data
AI-Enabled ESG Reporting
Use AI or GAI technology to optimize ESG management and reporting
Performance Tracking
Monitor the performance of Environmental, Social and Governance (ESG) initiatives over time
Compliance Reporting
Build reports around specific compliance requirements and directives such as CSR and CS3D.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Compliance Tracking
Track and report regulatory data to either internal management or external stakeholders
Progress Tracking
Reporting on how each user, task or process has advanced since its initiation
Workflows - Audit Management (5)
Audit Trail
Displays all the changes made during audits, including details such as username, timestamp, or type of change in a centralized repository.
Recommendations
Coordinate and track recommended remediation actions.
Collaboration Tools
Facilitates collaboration between teams and stakeholders through shared workspaces.
Integrations
Integrates with risk management platforms, GRC tools, and other systems.
Audit Planning
Create a targeted plan, schedule resources, and determine long-term goals for the audit process
Documentation - Audit Management (2)
Customizable Forms
Customize contracts and forms to collect specific information
Checklists
Provides checklists
Reporting & Analytics - Audit Management (10)
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Audit Performance
Provide information on the performance of the audit activities and processes.
Industry Compliance
Ensures audits are compliant with industry-specific regulations and standards.
ISO Compliance
Guidelines set by the International Organization for Standardization
Environmental Compliance
Guidelines for conforming to environmental laws, regulations and requirements
Sarbanes-Oxley Compliance
Regulations on a company's internal process when dealing with financial reporting
FDA Compliance
Track and ensure quality of products in accordance with food and drug administration (FDA) act
OSHA Compliance
Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant
Real-Time Data
Receive data and information in real time
Real-Time Analytics
Analyze and gain insights into data in real-time
Generative AI - Security Compliance (2)
Predictive Risk
Can analyze patterns and trends in security data to predict potential compliance risks.
Automated Documentation
Can automate the creation of compliance documentation by quickly generating accurate and comprehensive reports.
Generative AI - Vendor Security and Privacy Assessment (2)
Text Summarization
Utilizes AI to summarize security questionnaires.
Text Generation
Automate text responses to common security assessment questions.
Platform AI Features - Policy Management (14)
Customizable Reports
Alter the layout and content of reports
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Renewal Management
Manage and track the renewal process for various services, subscriptions, contracts, or licenses
Document Management
Store, manage, and track all electronic documents in a centralized location
Forms Management
Store, manage and track all forms in a centralized location
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Incident Management
Manage and track all disruptions and incidents
Lifecycle Management
Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Assessment Management
Creation, administration, and evaluation of assessments or tests
Policy Metadata Management
Group policies by type for easy classification and discovery
Expiration Management
Track and manage expiration of various items including products, warranties, licenses, and contracts
Configurable Workflow
Configure existing workflows to meet your organization's needs
Operational Risk Management (3)
Operational Risk Methodology
Support various methodologies and frameworks for operational risk management such as ISO 31000 and COSO.
Operational Risk Classification
Ability to classify risks based on risk type, severity, and custom criteria.
Operational Risk Identification
Identify various risk factors such as the inadequate use of technology, human factor, or external risks.
Business Resilience (4)
Business Continuity
Support business continuity plans through integrations with business continuity software, incident response, or controls planning
Compliance Management
Reduce risk of legal liability through regulations and standards compliance.
Incident Management
Manage and track all disruptions and incidents
Policy Management
Create, manage, and track policies and procedures within an organization
Agentic AI - Regulatory Change Management (2)
Cross-system Integration
Works across multiple software systems or databases
Campaign Planning
Plan and strategize marketing campaigns
Agentic AI - Third Party & Supplier Risk Management (1)
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Business Continuity Management (4)
Multi-step Planning
Ability to break down and plan multi-step processes
Adaptive Learning
Improves performance based on feedback and experience
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Scenario Planning
Develop potential scenarios to identify risks and opportunities
Agentic AI - Environmental, Social, and Governance (ESG) Reporting (1)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Generative AI- Business Continuity Management (2)
Automated Plan Generation
Creates or updates business continuity plans by transforming organizational inputs and templates into detailed, customized documents that align with industry standards and regulatory requirements.
AI-Generated Post-Incident Reports and Summaries
Compiles available data into clear summaries and analytical reports that outline what happened, the impact, response actions, and lessons learned after an incident or test.
Additional Functionality (236)
Secure Data Storage
Securely stores data to prevent data loss or breaches
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
"What If" Scenarios
Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities
Incident Response Checklists
Checklist to confirm the incident and response.
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Risk Assessment
Initiate collection and analysis of known risks
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Business Continuity Exercising
Scenario-based process that test the validity of business continuity plans and procedures.
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Plan Development
Process of developing business plans for strategies, actions, and goals.
Mobile Access
Access software remotely via mobile devices
Corrective and Preventive Actions (CAPA)
Investigate and take action at root cause or error in processes to prevent recurring issues
Issue Management
Identify and respond to unexpected problems or failures (ie. "negative events")
Document Management
Store, manage, and track all electronic documents in a centralized location
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Activity Tracking
Track and document all activities across devices, networks, and other systems
Document Storage
Store and organize documents in a centralized system
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Task Management
Create, manage and track all task activities and progression
Workflow Management
Create, design and manage workflows for repetitive tasks
Status Tracking
Track the status over time for a request, process, asset, or transaction
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Data Visualization
Graphical representation of data
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Forms Management
Store, manage and track all forms in a centralized location
Change Management
Track and monitor efficient handling of all changes/transitions
Risk Alerts
Notifying as a warning or reminder of a potential or imminent hazard
Asset Tracking
Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
API
Application programming interface that allows for integration with other systems/databases
Risk Analysis
Analyze potential risks across the organization
Policy Management
Create, manage, and track policies and procedures within an organization
Incident Management
Manage and track all disruptions and incidents
Real-Time Reporting
Active reporting of data and metrics
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Security Auditing
Systematic evaluation of the security of a company's overall security system and situation
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Risk Assessment
Initiate collection and analysis of known risks
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Version Control
Track revisions and updates made to files and navigate between different versions
Archiving & Retention
Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
Alerts/Escalation
System alerts about the need to escalate an issue or request
Customizable Reports
Alter the layout and content of reports
Compliance Tracking
Track and report regulatory data to either internal management or external stakeholders
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Certification Tracking
Maintain personal certifications/qualifications
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Digital Signature
Electronic signing method that validates the authenticity and integrity of a digital document
HIPAA Compliant
Compliant with HIPAA, which sets standards for sensitive patient data protection
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Single Sign On
Allow users to access multiple services after entering their login credentials once
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Automatic Backup
Data is backed up automatically to prevent data loss
Authentication
Verify the identity of users/devices to enable secure access
Archiving & Retention
Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
HIPAA Compliant
Compliant with HIPAA, which sets standards for sensitive patient data protection
Data Mapping
Track the management and flow of data throughout the organization
Security Breach Monitoring
Receive alerts and reports of security problems including password breaches
Data Masking
Modification of sensitive data to make it invaluable for unauthorized intruders
Data Lineage
Gives visibility to the origin, history, transformation and location of data
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Data Recovery
Ability to restore deleted, hidden, or lost data from an email server/system
Third-Party Integration
Addition of necessary external data, applications, tools, or features
Privacy Options
Allows users to secure content and data for any use.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
API
Application programming interface that allows for integration with other systems/databases
Data Security
Protect sensitive data for digital privacy
Secure Data Storage
Securely stores data to prevent data loss or breaches
Data Subject Requests (DSR/DSAR)
Request from data subject to data controller to access, change or delete personal/sensitive information
PIA/DPIA
Data impact assessments to identify and mitigate potential data risks
Encryption
Convert data into a code for security
GDPR Compliance
Ensure compliance with the General Data Protection Regulation protocols
Predictive Analytics
Predict future data based on historical data sets
Process Modeling & Designing
Visually identify, define, and map all details and relationships surrounding business process models and elements
Configurable Workflow
Configure existing workflows to meet your organization's needs
Real-Time Reporting
Active reporting of data and metrics
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Forecasting
Form predictions based on past and present data/trends
Risk Reporting
Reporting of risks associated with specific actions, events, or entities
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
API
Application programming interface that allows for integration with other systems/databases
Business Continuity Exercising
Scenario-based process that test the validity of business continuity plans and procedures.
Vulnerability/Threat Prioritization
Classify levels of threat and organize actions based on priorities
Customizable Reports
Alter the layout and content of reports
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Risk Alerts
Notifying as a warning or reminder of a potential or imminent hazard
Risk Scoring
Assess and score risks using risk matrices
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Data Visualization
Graphical representation of data
Document Storage
Store and organize documents in a centralized system
Heatmaps
A visual display that uses a color spectrum to show how visitors interact with areas of a web page
Risk Assessment
Initiate collection and analysis of known risks
Risk Analysis
Analyze potential risks across the organization
Financial Risk Reporting
Qualitative or quantitative risk methodology to evaluate the risk for an individual account or portfolio, and identify problems
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Root Cause Analysis
Identify and analyse the reasons behind accidents
Activity Tracking
Track and document all activities across devices, networks, and other systems
Business Process Control
Define and maintain business rules that determine workflow capabilities and criteria
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Data Import/Export
Import and export data to and from software applications
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Security Auditing
Systematic evaluation of the security of a company's overall security system and situation
Dashboard Creation
Creation and customization of dashboards
Secure Data Storage
Securely stores data to prevent data loss or breaches
Scenario Planning
Develop potential scenarios to identify risks and opportunities
Prioritization
Arrange tasks based on the level of priority or urgency
Version Control
Track revisions and updates made to files and navigate between different versions
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Corrective and Preventive Actions (CAPA)
Investigate and take action at root cause or error in processes to prevent recurring issues
KPI Monitoring
Tracking the status of previously identified performance measurements
Emission Calculations
Measure the output of all types of emissions into the environment.
Environmental Metrics
View and track various environmental indicators including material wastage, energy usage, and carbon footprint
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Scoring
Automatically calculate score after the assessment
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Customizable Reports
Alter the layout and content of reports
Customizable Dashboard
Alter the layout and content of dashboards
Benchmarking
Compare key metrics for the business against prominent players in the industry
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Auditing
Examine established processes and records to ensure accuracy, compliance, and policy adherence
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
Version Control
Track revisions and updates made to files and navigate between different versions
Secure Data Storage
Securely stores data to prevent data loss or breaches
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
API
Application programming interface that allows for integration with other systems/databases
Activity Tracking
Track and document all activities across devices, networks, and other systems
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Single Sign On
Allow users to access multiple services after entering their login credentials once
Policy Training
Train and educate employees on existing and/or new procedures and policies
Archiving & Retention
Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Attestation
Collect, track and store acknowledgements that policies have been read and understood
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Chatbot
AI-based platform which conducts a conversation via auditory or textual methods
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Risk Analysis
Analyze potential risks across the organization
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Document Analysis
Interpret, identify and extract specific data points, pattern and insights from documents
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Policy Creation
Create new policies or alter existing policies
Digital Signature
Electronic signing method that validates the authenticity and integrity of a digital document
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Policy Library
A repository of all past and existing policies
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Document Review
Review and analyze existing information across documents
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Scenario Planning
Develop potential scenarios to identify risks and opportunities
Activity Tracking
Track and document all activities across devices, networks, and other systems
Prioritization
Arrange tasks based on the level of priority or urgency
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Risk Scoring
Assess and score risks using risk matrices
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Customizable Reports
Alter the layout and content of reports
Predictive Analytics
Predict future data based on historical data sets
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Data Visualization
Graphical representation of data
Risk Reporting
Reporting of risks associated with specific actions, events, or entities
Version Control
Track revisions and updates made to files and navigate between different versions
Risk Assessment
Initiate collection and analysis of known risks
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Risk Analysis
Analyze potential risks across the organization
Real-Time Reporting
Active reporting of data and metrics
Corrective and Preventive Actions (CAPA)
Investigate and take action at root cause or error in processes to prevent recurring issues
API
Application programming interface that allows for integration with other systems/databases
HIPAA Compliant
Compliant with HIPAA, which sets standards for sensitive patient data protection
Workflow Management
Create, design and manage workflows for repetitive tasks
Secure Data Storage
Securely stores data to prevent data loss or breaches
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Consent Management
Manage user consent requests and documents
Data Mapping
Track the management and flow of data throughout the organization
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
API
Application programming interface that allows for integration with other systems/databases
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Policy Management
Create, manage, and track policies and procedures within an organization
Single Sign On
Allow users to access multiple services after entering their login credentials once
Risk Management
Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Multi-Language
Manage and support multiple languages
Data Visualization
Graphical representation of data
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
PIA/DPIA
Data impact assessments to identify and mitigate potential data risks
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Sensitive Data Identification
Identify sensitive or personal information collected from users
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Archiving & Retention
Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
Data Import/Export
Import and export data to and from software applications
Risk Assessment
Initiate collection and analysis of known risks
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Document Management
Store, manage, and track all electronic documents in a centralized location
PCI Compliance
Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)
Incident Management
Manage and track all disruptions and incidents
Data Governance
Collection of processes, policies, and standards to manage the storage & usability of enterprise data
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Data Storage Management
Manage and store data in a database
File Management
Create, save, and store files
Customizable Reports
Alter the layout and content of reports
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Risk Analysis
Analyze potential risks across the organization
Intrusion Detection System
Identify and alert about security breaches by third parties
Log Analysis
Analyzing computer-generated records called logs to identify the root cause of errors, bugs, security threats, or other risks
Security Auditing
Systematic evaluation of the security of a company's overall security system and situation
Log Management
Collects and aggregates data from various systems within the IT environment
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Risk Alerts
Notifying as a warning or reminder of a potential or imminent hazard
PCI Assessment
Conducting audits to ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Vulnerability Scanning
Discover patch statuses and vulnerabilities
Event Logs
A chronological record of actions or occurrences within a network, software, or process
File Integrity Monitoring
Validating the integrity of an operating system, application, and files by monitoring for probable changes, tempering, or fraud.
Exceptions Management
Automated handling of non-compliant EDI transmissions.
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Compliance Tracking
Track and report regulatory data to either internal management or external stakeholders
Activity Monitoring
Track and report on everything that happens within the system or network
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Secure Login
At least a username and password is required to access the system
Workflow & Task Management - Compliance Management (4)
Issue Management
Identify and respond to unexpected problems or failures
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Task Management
Create, manage, and track all task activities and progression
Policy Attestation
Collect and track employee or stakeholder acknowledgment of policies and procedures
Generative AI - Compliance Management (2)
AI Text Summarization
Condenses long documents or text into a brief summary
AI Control Mapping
Use AI to automatically map controls to relevant regulatory requirements and surface overlaps across frameworks
Policy & Controls Management - Compliance Management (3)
Policy Management
Create, manage, and track policies and procedures within an organization
Regulatory Change Management
Monitor and alert users to changes in laws, regulations, and standards that affect compliance obligations
Control Mapping
Map internal controls to applicable regulatory frameworks and standards to identify overlaps and coverage gaps
Reporting & Analytics - Compliance Management (3)
Compliance Reporting
Generate reports on compliance status, activity history, and supporting documentation for internal or external stakeholders
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Risk Assessment
Initiate collection and analysis of known risks
Evidence & Documentation - Compliance Management (3)
Document Management
Store, manage, and track all electronic documents in a centralized location
Version Control
Track revisions and updates made to files and navigate between different versions
Evidence Collection
Gather and organize documentation that demonstrates adherence to policies, controls, and regulatory requirements



