[ Service... Reviews ](https://www.g2.com/products/servicenow-governance-risk-and-compliance-grc/reviews) [ Service... Reviews ](https://www.g2.com/products/servicenow-governance-risk-and-compliance-grc/reviews) # ServiceNow Governance, Risk, and Compliance (GRC) Features ##### ## Functionality (32) Data Subject Access Requests Data Subject Access Request (DSAR) functionality helps companies comply with user access and deletion requests. Identity Verification Identity verification functionality validates a person's identity prior to a company complying with a data subject access request. Privacy Impact Assessments Privacy Impact Assessment (PIA) features help companies evalute, assess, track and report on the privacy implications of their data. Data Mapping - survey-based Data mapping functionality, which helps companies understand how data flows throughout their organization, is achieved through manual surveys sent to company employees. Data Mapping - automated Data mapping functionality, which helps companies understand how data flows throughout their organization, is achieved through automated machine learning. Data Discovery Data discovery features collect and aggregate data from a variety of sources and prepares it in formats that both people and software can easily use it to then run analytics. Data Classification Data classification features tag the discovered data to make it easy to search, find, retrieve, and track. De-identification/pseudonymization De-identification or pseudonymization features replace personally identifiable information with artificial identifiers, or pseudonyms to comply with privacy regulations. Breach notification Data Breach Notification features help companies automate their breach response to stakeholders. Data access governance Data Access Governance functionality helps limit the number of people who have access to data unless they are permissioned to do so. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Policy Management Create, manage, and track policies and procedures within an organization Vendor Risk Management Pinpoint and mitigate risk from third-party vendors and suppliers. Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Customer Data Management Searchable repository of information about clients Internal Controls Management Ensure internal objectives and compliance with policies are met Vulnerability Management Detect (and block) vulnerabilities and threats in your applications based on vulnerability information Risk Management Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Metadata Management Collect and maintain structured information that describes data or content Data Storage Management Manage and store data in a database Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Sensitive Data Identification Identify sensitive or personal information collected from users Risk Assessment Initiate collection and analysis of known risks Centralized platform Has a centralized view of PIA software functions, such as tracking, templates, and reporting Tracking Offers tracking functionality to manage privacy impact assessments during its lifecycle Templates Offers assessment templates which can be customized to meet business needs Workflow Offers workflows to enable multiple departments to collaborate on privacy impact assessments. Reporting and analytics Has reporting and analytics functionality to highlight risks and compare analyses. Customized Vendor Pages Allows vendors to own and update their vendor page with security and compliance documentation to share with customers Centralized Vendor Catalog Allows companies to assess vendors profiles in a centralized catalog Questionnaire Templates Offers standardized security and privacy framework questionnaire templates User Access Control Offers role based access controls to allow only permissioned users to utilize various parts of the software. Show More ##### ## Risk Management (6) Risk Identification Identify various risk factors such as the inadequate use of technology, human factor, or external risks. Risk Classification Ability to classify risks based on risk type, severity, and custom criteria. Risk Methodology Support for various methodologies and frameworks for risk management. Goals Monitoring Monitor risk management performance against goals and objectives. Real-Time Monitoring Active monitoring of systems, applications, or networks KRI (Key Risk Indicator) Monitoring Tracking of various risk indicators including risk metrics, historic trending, metadata & more to gauge the organization's risk posture Show More ##### ## Business Continuity Management (22) Recovery Plans Ability to create and compare recovery plans using standard out of the box templates. Procedure Templates Includes a library of procedures and standard plan templates. Crisis Management Procedures to implement crisis management plans and actions. Task Management Create, manage and track all task activities and progression Assessment Management Creation, administration, and evaluation of assessments or tests IT Risk Management Manage risks related to IT systems Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Vendor Risk Management Pinpoint and mitigate risk from third-party vendors and suppliers. Document Management Store, manage, and track all electronic documents in a centralized location Incident Management Manage and track all disruptions and incidents Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Policy Management Create, manage, and track policies and procedures within an organization Internal Controls Management Ensure internal objectives and compliance with policies are met Reputational Risk Management Identify, monitor, and assess risks to brands Forms Management Store, manage and track all forms in a centralized location Operational Risk Management Manage risk that occurs from systems failure or inadequate processes Workflow Management Create, design and manage workflows for repetitive tasks Exceptions Management Automated handling of non-compliant EDI transmissions. Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Safety Management Identify and assess hazards to ensure the well-being of employees, assets, and the environment Legal Risk Management Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation Show More ##### ## Risk assessment (4) Risk Scoring Offers built-in or automated vendor risk scoring 4th Party Assessments Offers tools to assess fourth parties -- your vendor's vendors Monitoring And Alerts Monitors changes in risk and sends notifications, alerts, and reminders for specific actions including: upcoming assessments, profile access requests, etc AI Monitoring Uses AI to alert administrators to changes in risk scoring through continuous monitoring. Show More ##### ## Platform (5) Integration Delivers APIs and standard integrations with other software systems. Security & Privacy Complies with security and privacy regulations and standards. Mobile Access Allows users to access the software using mobile devices. Flexibility Facilitates software configuration without the need for technical experise. Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Services (4) Implementation Assists customes through all the phases of the implementation process. Training & Learning Provides software users with training courses and learning content. Customer Support Delivers customer and technical support, directly or trough partners. Professional Services The vendor provides consulting services such as business process reengineering. Show More ##### ## Planning (5) Program Management Allows users to create programs to deal with potential threats. Resource Modelling Dependency mapping of resources includes what-if scenarios. Recovery Plans Ability to create and compare recovery plans using standard out of the box templates. Templates Includes a library of procedures and standard plan templates. Policy Management Create, manage, and track policies and procedures within an organization Show More ##### ## Execution (9) Crisis Management Procedures to implement crisis management plans and actions. Emergency Notifications Notifications can be sent to anyone, not only the users of the solution. Workflows Workflows to assign tasks to users based on their role and the severity of the issue. Vulnerability Management Detect (and block) vulnerabilities and threats in your applications based on vulnerability information Task Management Create, manage and track all task activities and progression Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Incident Management Manage and track all disruptions and incidents Document Management Store, manage, and track all electronic documents in a centralized location Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Show More ##### ## Analytics (3) Business Impact Analysis Identify the impact of threats on various departments or business entities. Plan Reporting Analyse plan characteristics such as completion time or performance. Recovery KPIs Provide information on recovery KPIs such as recovery time progress and recovery time actual. Show More ##### ## Integration (23) Integrated Risk Management Integrates with Integrated Risk Management software. Disaster Recovery Integrates with Disaster Recovery software. EMNS Integrates with Emergency Mass Notification Systems. Vendor Risk Management Pinpoint and mitigate risk from third-party vendors and suppliers. Governance, Risk & Compliance Integrate with GRC software such as GRC Platforms, Audit management, and Policy management Finance Integrate with financial solutions such as accounting and ERP systems Environmental, Quality and Safety Management Integrate with EHS software such as Environmental Health and Safety and Quality Management Systems (QMS) Sustainability Management Manage and monitor compliance with government regulations on environmental standards Emissions Management Manage all types of emissions into the environment. Policy Management Create, manage, and track policies and procedures within an organization Risk Management Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Internal Controls Management Ensure internal objectives and compliance with policies are met Document Management Store, manage, and track all electronic documents in a centralized location Data Management Ability to handle large datasets Conflict Minerals Management Manage the reporting of the use and sourcing of 3TG metals. Assessment Management Creation, administration, and evaluation of assessments or tests Initiative Management Create and manage internal campaigns to improve company culture or business strategy. Task Management Create, manage and track all task activities and progression Program Management Process of managing several related projects or business activities to achieve organizational goals Framework Management Manage global or internal standards that are designed to measure the impact of business processes or procedures. Disclosure Management Create, manage, and publish disclosure statements or reports. Survey/Poll Management Create and administer polls and surveys Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Show More ##### ## Data Collection (2) Data Types Manages quantitative and qualitative data for environmental, social, and governance activities Data Sources Combines data from multiple sources such as software solutions, public websites, and spreadsheets Show More ##### ## Reporting (5) Ratings Provides ratings to rank companies based on their ESG programs Public Creates reports that can be shared with the public, employees, customers, and partners Templates Include reporting templates for activities such as audits and vendor evaluation. Centralized Data Consolidate data from multiple systems that manage supplier information. 360 View Provide a 360 view of suppliers which can be shared with internal or external users. Show More ##### ## Risk Assessment (2) Scoring Users can assign scores to suppliers based on the estimated risk of doing business with them. AI Utilize artificial intelligence to analyze third party risks. Show More ##### ## Risk Control (3) Reviews Review vendor contracts and profiles to ensure compliance with regulation and internal policies. Policies Manage and enforce internal policies related to vendor risk management and controls. Workflows Provide workflows to mitigate risk and escalate issues proactively. Show More ##### ## Monitoring (3) Vendor Performance Track vendor performance using supplier data such as a history of transactions and contracts. Notifications Send alerts and notifications when corrective actions are needed to address supplier risk. Oversight Perform ongoing due diligence activities to auto calculate overall risk for each vendor. Show More ##### ## Generative AI (11) Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Generative AI Use AI to generate content in the form of text, images, videos, etc. Approval Process Control Manage the process of evaluating documents or requests submitted for approval AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Tasks Automates basic tasks and workflows utilizing AI. Show More ##### ## Risk Management - Environmental, Social, and Governance (ESG) Reporting (5) Communications Facilitate communications with various stakeholders on ESG initiatives Risk Identification Help users identify ESG related risks to proactively address them Risk Assessment Evaluate the impact of ESG related risks on the company and its ecosystem Strategic Planning Define and implement strategies to improve ESG initiatives Scenario Planning Develop potential scenarios to identify risks and opportunities Show More ##### ## Reporting - Environmental, Social, and Governance (ESG) Reporting (7) Actionable Insights Deliver action items to improve ESG initiatives based on historical data AI-Enabled ESG Reporting Use AI or GAI technology to optimize ESG management and reporting Performance Tracking Monitor the performance of Environmental, Social and Governance (ESG) initiatives over time Compliance Reporting Build reports around specific compliance requirements and directives such as CSR and CS3D. Generative AI Use AI to generate content in the form of text, images, videos, etc. Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Progress Tracking Reporting on how each user, task or process has advanced since its initiation Show More ##### ## Workflows - Audit Management (5) Audit Trail Displays all the changes made during audits, including details such as username, timestamp, or type of change in a centralized repository. Recommendations Coordinate and track recommended remediation actions. Collaboration Tools Facilitates collaboration between teams and stakeholders through shared workspaces. Integrations Integrates with risk management platforms, GRC tools, and other systems. Planning & Scheduling Facilitates the creation of audit plans, schedules, and reminders. Show More ##### ## Documentation - Audit Management (2) Templates & Forms Provide out of the box audit templates and forms for various processes and industries. Checklists Provides checklists Show More ##### ## Reporting & Analytics - Audit Management (10) Dashboard Dashboard provides real time or near real time updates and notifications in a centralized location. Audit Performance Provide information on the performance of the audit activities and processes. Industry Compliance Ensures audits are compliant with industry-specific regulations and standards. ISO Compliance Guidelines set by the International Organization for Standardization Environmental Compliance Guidelines for conforming to environmental laws, regulations and requirements AML Compliance Anti-money laundering compliance helps businesses uncover suspicious financial activity Sarbanes-Oxley Compliance Regulations on a company's internal process when dealing with financial reporting KYC Compliance Verify the identity, suitability, and risks involved with maintaining a business relationship FDA Compliance Track and ensure quality of products in accordance with food and drug administration (FDA) act OSHA Compliance Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant Show More ##### ## Generative AI - Security Compliance (2) Predictive Risk Can analyze patterns and trends in security data to predict potential compliance risks. Automated Documentation Can automate the creation of compliance documentation by quickly generating accurate and comprehensive reports. Show More ##### ## Generative AI - Vendor Security and Privacy Assessment (2) Text Summarization Utilizes AI to summarize security questionnaires. Text Generation Automate text responses to common security assessment questions. Show More ##### ## Platform AI Features - Policy Management (14) Customizable Reports Alter the layout and content of reports Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Renewal Management Manage and track the renewal process for various services, subscriptions, contracts, or licenses Document Management Store, manage, and track all electronic documents in a centralized location Forms Management Store, manage and track all forms in a centralized location Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Incident Management Manage and track all disruptions and incidents Lifecycle Management Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance Template Management Create, save, and re-purpose templates for emails, forms, etc. Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Assessment Management Creation, administration, and evaluation of assessments or tests Policy Metadata Management Group policies by type for easy classification and discovery Expiration Management Track and manage expiration of various items including products, warranties, licenses, and contracts Configurable Workflow Configure existing workflows to meet your organization's needs Show More ##### ## Operational Risk Management (3) Operational Risk Methodology Support various methodologies and frameworks for operational risk management such as ISO 31000 and COSO. Operational Risk Classification Ability to classify risks based on risk type, severity, and custom criteria. Operational Risk Identification Identify various risk factors such as the inadequate use of technology, human factor, or external risks. Show More ##### ## Business Resilience (4) Business Continuity Support business continuity plans through integrations with business continuity software, incident response, or controls planning Compliance Management Reduce risk of legal liability through regulations and standards compliance. Incident Management Manage and track all disruptions and incidents Policy Management Create, manage, and track policies and procedures within an organization Show More ##### ## Agentic AI - Regulatory Change Management (2) Cross-system Integration Works across multiple software systems or databases Campaign Planning Plan and strategize marketing campaigns Show More ##### ## Agentic AI - Third Party & Supplier Risk Management (1) Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Business Continuity Management (4) Multi-step Planning Ability to break down and plan multi-step processes Adaptive Learning Improves performance based on feedback and experience AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Scenario Planning Develop potential scenarios to identify risks and opportunities Show More ##### ## Agentic AI - Environmental, Social, and Governance (ESG) Reporting (1) Autonomous Task Execution Capability to perform complex tasks without constant human input Show More ##### ## Generative AI- Business Continuity Management (2) Automated Plan Generation Creates or updates business continuity plans by transforming organizational inputs and templates into detailed, customized documents that align with industry standards and regulatory requirements. AI-Generated Post-Incident Reports and Summaries Compiles available data into clear summaries and analytical reports that outline what happened, the impact, response actions, and lessons learned after an incident or test. Show More ##### ## Additional Functionality (236) Secure Data Storage Securely stores data to prevent data loss or breaches Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Third-Party Integrations Set up connections to third-party platforms to improve business processes "What If" Scenarios Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities Incident Response Checklists Checklist to confirm the incident and response. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Risk Assessment Initiate collection and analysis of known risks Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Business Continuity Exercising Scenario-based process that test the validity of business continuity plans and procedures. Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Plan Development Process of developing business plans for strategies, actions, and goals. Mobile Access Access software remotely via mobile devices Corrective and Preventive Actions (CAPA) Investigate and take action at root cause or error in processes to prevent recurring issues Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Document Management Store, manage, and track all electronic documents in a centralized location Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Activity Tracking Track and document all activities across devices, networks, and other systems Document Storage Store and organize documents in a centralized system Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Task Management Create, manage and track all task activities and progression Workflow Management Create, design and manage workflows for repetitive tasks Status Tracking Track the status over time for a request, process, asset, or transaction Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Data Visualization Graphical representation of data Approval Process Control Manage the process of evaluating documents or requests submitted for approval Forms Management Store, manage and track all forms in a centralized location Change Management Track and monitor efficient handling of all changes/transitions Risk Alerts Notifying as a warning or reminder of a potential or imminent hazard Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Risk Analysis Analyze potential risks across the organization Policy Management Create, manage, and track policies and procedures within an organization Incident Management Manage and track all disruptions and incidents Real-Time Reporting Active reporting of data and metrics Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Security Auditing Systematic evaluation of the security of a company's overall security system and situation Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Risk Assessment Initiate collection and analysis of known risks Real-Time Monitoring Active monitoring of systems, applications, or networks Version Control Track revisions and updates made to files and navigate between different versions Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Alerts/Escalation System alerts about the need to escalate an issue or request Customizable Reports Alter the layout and content of reports Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Access Controls/Permissions Define levels of authorization for access to specific files or systems Certification Tracking Maintain personal certifications/qualifications Surveys & Feedback Gauge satisfaction and receive information for improvement and success Digital Signature Electronic signing method that validates the authenticity and integrity of a digital document HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Reminders Timed notification for any upcoming task, deadline, appointment, or activity Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Single Sign On Allow users to access multiple services after entering their login credentials once Generative AI Use AI to generate content in the form of text, images, videos, etc. Access Controls/Permissions Define levels of authorization for access to specific files or systems Automatic Backup Data is backed up automatically to prevent data loss Authentication Verify the identity of users/devices to enable secure access Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Data Mapping Track the management and flow of data throughout the organization Security Breach Monitoring Receive alerts and reports of security problems including password breaches Data Masking Modification of sensitive data to make it invaluable for unauthorized intruders Data Lineage Gives visibility to the origin, history, transformation and location of data Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Data Recovery Ability to restore deleted, hidden, or lost data from an email server/system Third-Party Integration Addition of necessary external data, applications, tools, or features Privacy Options Allows users to secure content and data for any use. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Data Security Protect sensitive data for digital privacy Secure Data Storage Securely stores data to prevent data loss or breaches Data Subject Requests (DSR/DSAR) Request from data subject to data controller to access, change or delete personal/sensitive information PIA/DPIA Data impact assessments to identify and mitigate potential data risks Encryption Convert data into a code for security GDPR Compliance Ensure compliance with the General Data Protection Regulation protocols Predictive Analytics Predict future data based on historical data sets Process Modeling & Designing Visually identify, define, and map all details and relationships surrounding business process models and elements Configurable Workflow Configure existing workflows to meet your organization's needs Real-Time Reporting Active reporting of data and metrics AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Forecasting Form predictions based on past and present data/trends Risk Reporting Reporting of risks associated with specific actions, events, or entities Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns API Application programming interface that allows for integration with other systems/databases Business Continuity Exercising Scenario-based process that test the validity of business continuity plans and procedures. Vulnerability/Threat Prioritization Classify levels of threat and organize actions based on priorities Customizable Reports Alter the layout and content of reports Audit Trail A record of all activities within the system, including user access, changes made, etc. Risk Alerts Notifying as a warning or reminder of a potential or imminent hazard Risk Scoring Assess and score risks using risk matrices Access Controls/Permissions Define levels of authorization for access to specific files or systems Surveys & Feedback Gauge satisfaction and receive information for improvement and success Data Visualization Graphical representation of data Document Storage Store and organize documents in a centralized system Heatmaps A visual display that uses a color spectrum to show how visitors interact with areas of a web page Risk Assessment Initiate collection and analysis of known risks Risk Analysis Analyze potential risks across the organization Financial Risk Reporting Qualitative or quantitative risk methodology to evaluate the risk for an individual account or portfolio, and identify problems Approval Process Control Manage the process of evaluating documents or requests submitted for approval Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Root Cause Analysis Identify and analyse the reasons behind accidents Activity Tracking Track and document all activities across devices, networks, and other systems Business Process Control Define and maintain business rules that determine workflow capabilities and criteria Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Data Import/Export Import and export data to and from software applications Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Security Auditing Systematic evaluation of the security of a company's overall security system and situation Dashboard Creation Creation and customization of dashboards Secure Data Storage Securely stores data to prevent data loss or breaches Scenario Planning Develop potential scenarios to identify risks and opportunities Prioritization Arrange tasks based on the level of priority or urgency Version Control Track revisions and updates made to files and navigate between different versions Reminders Timed notification for any upcoming task, deadline, appointment, or activity Corrective and Preventive Actions (CAPA) Investigate and take action at root cause or error in processes to prevent recurring issues KPI Monitoring Tracking the status of previously identified performance measurements Emission Calculations Measure the output of all types of emissions into the environment. Environmental Metrics View and track various environmental indicators including material wastage, energy usage, and carbon footprint AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Scoring Automatically calculate score after the assessment AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Customizable Reports Alter the layout and content of reports Customizable Dashboard Alter the layout and content of dashboards Benchmarking Compare key metrics for the business against prominent players in the industry Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Auditing Examine established processes and records to ensure accuracy, compliance, and policy adherence Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Version Control Track revisions and updates made to files and navigate between different versions Secure Data Storage Securely stores data to prevent data loss or breaches Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Reminders Timed notification for any upcoming task, deadline, appointment, or activity Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user API Application programming interface that allows for integration with other systems/databases Activity Tracking Track and document all activities across devices, networks, and other systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Single Sign On Allow users to access multiple services after entering their login credentials once Policy Training Train and educate employees on existing and/or new procedures and policies Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Audit Trail A record of all activities within the system, including user access, changes made, etc. Attestation Collect, track and store acknowledgements that policies have been read and understood AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Chatbot AI-based platform which conducts a conversation via auditory or textual methods Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Risk Analysis Analyze potential risks across the organization Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Document Analysis Interpret, identify and extract specific data points, pattern and insights from documents AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Third-Party Integrations Set up connections to third-party platforms to improve business processes Policy Creation Create new policies or alter existing policies Digital Signature Electronic signing method that validates the authenticity and integrity of a digital document Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Policy Library A repository of all past and existing policies Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Document Review Review and analyze existing information across documents Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Scenario Planning Develop potential scenarios to identify risks and opportunities Activity Tracking Track and document all activities across devices, networks, and other systems Prioritization Arrange tasks based on the level of priority or urgency Audit Trail A record of all activities within the system, including user access, changes made, etc. Risk Scoring Assess and score risks using risk matrices Approval Process Control Manage the process of evaluating documents or requests submitted for approval Customizable Reports Alter the layout and content of reports Predictive Analytics Predict future data based on historical data sets AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Visualization Graphical representation of data Risk Reporting Reporting of risks associated with specific actions, events, or entities Version Control Track revisions and updates made to files and navigate between different versions Risk Assessment Initiate collection and analysis of known risks Reminders Timed notification for any upcoming task, deadline, appointment, or activity Risk Analysis Analyze potential risks across the organization Real-Time Reporting Active reporting of data and metrics Corrective and Preventive Actions (CAPA) Investigate and take action at root cause or error in processes to prevent recurring issues API Application programming interface that allows for integration with other systems/databases HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Workflow Management Create, design and manage workflows for repetitive tasks Secure Data Storage Securely stores data to prevent data loss or breaches Third-Party Integrations Set up connections to third-party platforms to improve business processes Access Controls/Permissions Define levels of authorization for access to specific files or systems Consent Management Manage user consent requests and documents Data Mapping Track the management and flow of data throughout the organization Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws API Application programming interface that allows for integration with other systems/databases Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Policy Management Create, manage, and track policies and procedures within an organization Single Sign On Allow users to access multiple services after entering their login credentials once Risk Management Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Template Management Create, save, and re-purpose templates for emails, forms, etc. Multi-Language Manage and support multiple languages Data Visualization Graphical representation of data User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user PIA/DPIA Data impact assessments to identify and mitigate potential data risks Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Sensitive Data Identification Identify sensitive or personal information collected from users Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Data Import/Export Import and export data to and from software applications Risk Assessment Initiate collection and analysis of known risks Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Document Management Store, manage, and track all electronic documents in a centralized location PCI Compliance Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Incident Management Manage and track all disruptions and incidents Data Governance Collection of processes, policies, and standards to manage the storage & usability of enterprise data Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Generative AI Use AI to generate content in the form of text, images, videos, etc. Data Storage Management Manage and store data in a database File Management Create, save, and store files Customizable Reports Alter the layout and content of reports Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Risk Analysis Analyze potential risks across the organization Intrusion Detection System Identify and alert about security breaches by third parties Log Analysis Analyzing computer-generated records called logs to identify the root cause of errors, bugs, security threats, or other risks Security Auditing Systematic evaluation of the security of a company's overall security system and situation Log Management Collects and aggregates data from various systems within the IT environment Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Risk Alerts Notifying as a warning or reminder of a potential or imminent hazard PCI Assessment Conducting audits to ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS). Vulnerability Scanning Discover patch statuses and vulnerabilities Event Logs A chronological record of actions or occurrences within a network, software, or process File Integrity Monitoring Validating the integrity of an operating system, application, and files by monitoring for probable changes, tempering, or fraud. Exceptions Management Automated handling of non-compliant EDI transmissions. 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