ServiceNow Governance, Risk, and Compliance (GRC) Reviews & Product Details

ServiceNow for Governance, Risk and Compliance (GRC) is an AI-native platform that connects enterprise risk management, compliance, cyber risk, operational resilience, third-party risk management, privacy compliance, AI governance, and ESG on a single platform and data model. Designed for midsize to large enterprises in all industries, it runs every program on the same AI platform powering the rest of your business, so your teams can sense emerging risk, decide what to do about it, act before it becomes a problem, and govern everything in between. Strong operations start with knowing where your risk is and building your business to withstand it. ServiceNow helps you quantify and manage risk across your enterprise, from process failures and privacy exposure to loss events, with AI native workflows that surface issues, assess impact, and connect risk directly to the operations and processes you depend on. The strongest organizations are built to withstand disruption, not just recover from it. Designed for frameworks like DORA, ServiceNow gives you the tools to assess exposure, strengthen critical operations, and build resilience into the way your business runs. When disruption hits, the impact is minimal and recovery is fast because business continuity plans and recovery workflows are connected and in place. The cyber threat landscape is expanding faster than most organizations can track, with threats growing in volume, sophistication, and speed from every direction. ServiceNow helps you translate cyber risk into business risk you can act on, with continuous control monitoring, risk quantification, and visibility into third-party exposure. Because everything runs on one platform, cyber risk data has the business context you need to make faster, more confident decisions. ServiceNow also gives you visibility into third-party risk across the full relationship lifecycle, so you always know where your risk is and can act before it becomes a problem. With AI-native assessments and real-time risk scoring, your vendor ecosystem never becomes a blind spot. Regulatory expectations are expanding faster than most compliance programs were built to handle. New frameworks, evolving privacy laws, and emerging AI regulations mean your team is constantly absorbing change while keeping existing obligations current. ServiceNow brings your entire compliance program onto one platform, from regulatory compliance and change management to audit readiness, privacy obligations, and sustainability disclosures. And as AI regulations take effect, keeping pace becomes part of that same compliance mandate. Govern every AI asset, from ServiceNow or any third party, with the visibility and controls needed to ensure every model operates safely, ethically, and in line with regulatory requirements. ServiceNow runs everything on one platform with one data model. Risk data is always current and flows freely across every program without manual reconciliation or duplicate effort. The result is a complete, contextualized, and connected picture of risk across your enterprise.

Seller

ServiceNow

Discussions

ServiceNow Governance, Risk, and Compliance (GRC) Community

Solution Type

All-in-One

Overview by

Jeanne Mardis

Used by Infosys and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

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ServiceNow Governance, Risk, and Compliance (GRC) Integrations

(24)

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Charlie C.

VP of App Dev & PMO

Enterprise (> 1000 emp.)

5/6/2026

"Great Out-of-the-Box GRC Capabilities with Easy Data Setup"

4/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Great pre-built OOTB GRC capabilities and easy to data setup. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

The initial rollout to end-user communities met with some resistance due to User Interface simplicity (not modern UI). Review collected by and hosted on G2.com.

vaibhav s.

Enterprise (> 1000 emp.)

5/6/2026

"Comprehensive Visibility with Room for Improvement"

4/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I like the 360-degree view provided by ServiceNow Governance, Risk, and Compliance (GRC). I find it beneficial that controls can be tied to different surveys across product lines, which adds to its usability. I also appreciate the interface and ease of use of the platform, and how the initial setup was easy for my team. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

Control testing and risk scoring Review collected by and hosted on G2.com.

Malanie T.

7/30/2026

"GRC"

5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Great OOTB solution across core risk management processes Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

AI enablement within the GRC product, product roadmap not readily available Review collected by and hosted on G2.com.

kachi o.

Enterprise (> 1000 emp.)

5/7/2026

"Robust Data Protection and Compliance Support"

4.5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I like the framework provided by ServiceNow Governance, Risk, and Compliance (GRC) to analyze and protect patient data. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

I think a better structure to prevent patient privacy would be helpful. A module that redirects users to encrypted data could improve this. Review collected by and hosted on G2.com.

Craig G.

Enterprise (> 1000 emp.)

5/7/2026

"Flexible Compliance Tool, But Beware Over-Customization"

4/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I like the flexibility that ServiceNow Governance, Risk, and Compliance (GRC) offers for defining entities. It really helps me maintain compliance and visibility over environments and controls. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

Unfortunately, the partner that implemented ServiceNow Governance, Risk, and Compliance (GRC) customized it too much. The customization added complexity and lengthened the rollout. Review collected by and hosted on G2.com.

Milena D.

Enterprise (> 1000 emp.)

5/6/2026

"Breaks Silos with CISO Insights, Easy Setup"

4.5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I really appreciate my implementation partner when using ServiceNow Governance, Risk, and Compliance (GRC). The CISO dashboard and reports provide great visibility of my risk posture. Also, the initial setup of ServiceNow Governance, Risk, and Compliance (GRC) was easy. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

The mapping between industry terms and ServiceNow tables. Review collected by and hosted on G2.com.

Sandesh B.

Principal software engineer

Enterprise (> 1000 emp.)

5/10/2026

"Efficient Risk and Compliance Tracking in ServiceNow"

5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Overall, risk and compliance can be tracked efficiently. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

I don’t like the workspace for any product in ServiceNow. It feels too compact, and there isn’t enough screen real estate to work comfortably. Review collected by and hosted on G2.com.

Abhijeet B.

Enterprise (> 1000 emp.)

5/6/2026

"Integrated Compliance Tracking Excellence"

3.5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I appreciate how policies can be implemented and how everything is interconnected in ServiceNow Governance, Risk, and Compliance (GRC). It has control objectives that help trace if everything is achieved or not, allowing for raising feedback accordingly. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

nothing I can think of Review collected by and hosted on G2.com.

Sandeep B.

Vice President, Product Management, Oracle Identity & Access Management

5/7/2026

"Experience at Knowledge 2026"

5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

The completeness of the portfolio, including IRM, Veza and Armis along with ITAM, CMDB and AICT Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

Some of the items related connections to other systems to bring the controls and rule sets are roadmap items and look forward to their release. Review collected by and hosted on G2.com.

sava t.

Manager Service Portfolio

Enterprise (> 1000 emp.)

5/5/2026

"Grc review"

4.5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Compliance and native integration are the main strengths for me. I also like the platform-wide collaboration features, which make it easier to work together across the platform. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

There isn’t a single workspace, even though I understand the goal is to separate things based on roles. Review collected by and hosted on G2.com.