ServiceNow Governance, Risk, and Compliance (GRC) Reviews & Product Details

ServiceNow for Governance, Risk and Compliance (GRC) is an AI-native platform that connects enterprise risk management, compliance, cyber risk, operational resilience, third-party risk management, privacy compliance, AI governance, and ESG on a single platform and data model. Designed for midsize to large enterprises in all industries, it runs every program on the same AI platform powering the rest of your business, so your teams can sense emerging risk, decide what to do about it, act before it becomes a problem, and govern everything in between. Strong operations start with knowing where your risk is and building your business to withstand it. ServiceNow helps you quantify and manage risk across your enterprise, from process failures and privacy exposure to loss events, with AI native workflows that surface issues, assess impact, and connect risk directly to the operations and processes you depend on. The strongest organizations are built to withstand disruption, not just recover from it. Designed for frameworks like DORA, ServiceNow gives you the tools to assess exposure, strengthen critical operations, and build resilience into the way your business runs. When disruption hits, the impact is minimal and recovery is fast because business continuity plans and recovery workflows are connected and in place. The cyber threat landscape is expanding faster than most organizations can track, with threats growing in volume, sophistication, and speed from every direction. ServiceNow helps you translate cyber risk into business risk you can act on, with continuous control monitoring, risk quantification, and visibility into third-party exposure. Because everything runs on one platform, cyber risk data has the business context you need to make faster, more confident decisions. ServiceNow also gives you visibility into third-party risk across the full relationship lifecycle, so you always know where your risk is and can act before it becomes a problem. With AI-native assessments and real-time risk scoring, your vendor ecosystem never becomes a blind spot. Regulatory expectations are expanding faster than most compliance programs were built to handle. New frameworks, evolving privacy laws, and emerging AI regulations mean your team is constantly absorbing change while keeping existing obligations current. ServiceNow brings your entire compliance program onto one platform, from regulatory compliance and change management to audit readiness, privacy obligations, and sustainability disclosures. And as AI regulations take effect, keeping pace becomes part of that same compliance mandate. Govern every AI asset, from ServiceNow or any third party, with the visibility and controls needed to ensure every model operates safely, ethically, and in line with regulatory requirements. ServiceNow runs everything on one platform with one data model. Risk data is always current and flows freely across every program without manual reconciliation or duplicate effort. The result is a complete, contextualized, and connected picture of risk across your enterprise.

Seller

ServiceNow

Discussions

ServiceNow Governance, Risk, and Compliance (GRC) Community

Solution Type

All-in-One

Overview by

Jeanne Mardis

Used by Infosys and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

ServiceNow Governance, Risk, and Compliance (GRC) Integrations

(24)

Verified by ServiceNow Governance, Risk, and Compliance (GRC)

Show More Integrations

G2 reviews are authentic and verified.

Here's how.

Nguyen N.

Originally submitted 5/6/2026

"Connected, Automated and AI Enabled"

5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

The seamless connection between data in the CMDB and the different workflows in IRM provides consistent, accurate visibility into your compliance posture at any given time. Using agents also frees up your team to focus on decision-making and the more strategic elements of your program. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

Because there are so many data points and capabilities, it can be hard to find the right menu paths—especially at the beginning—so navigating the interface takes some getting used to. Review collected by and hosted on G2.com.

Laxmi G.

Mid-Market (51-1000 emp.)

5/7/2026

"Integrated Risk Management, Highly Reliable"

5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I like how ServiceNow Governance, Risk, and Compliance (GRC) functions like an umbrella with all pillars defined and a correct crossover entity. After understanding and taking courses, the system was easy to set up. It made sense to use it within ServiceNow as it stays in the system, integrating well with what we already use. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

the entity relationship knowledge could be better documented in product information Review collected by and hosted on G2.com.

martyna o.

Small-Business (50 or fewer emp.)

Originally submitted 9/10/2026

"Helpful"

4/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Less manual work

More integration

Better efficiency Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

I’ll know more with more exposure. So far so good Review collected by and hosted on G2.com.

sukhpreet A.

Small-Business (50 or fewer emp.)

5/7/2026

"Centralizes Governance with Room for Security Enhancement"

3.5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I like the experience with ServiceNow Governance, Risk, and Compliance (GRC) as it truly centralized our governance approach and made the intake flow efficient and timely. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

I like the experience but we have some additional level of security needed which is where I foresee more improvement. We have Ultra trade secret data and I don't feel so much confidence in using it across the platform. Our risk team needs a lot more learning in person. Review collected by and hosted on G2.com.

Ernesto M.

IT Security Engineer

Mid-Market (51-1000 emp.)

Originally submitted 1/13/2026

"Efficient Risk Management, but Cloud Performance Needs Improvement"

5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I have used the entire suite of ServiceNow, which includes Risk Management. It helps me follow up on all my incidents, problems, and tasks in one consolidated portal. I find it easy to use and easy to track issues and updates with notes. Reporting is very good. The initial setup was easy with support. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

Sometimes the cloud version tends to be slow, especially after we migrated to fully cloud. Review collected by and hosted on G2.com.

Rajesh Naidu G.

Enterprise (> 1000 emp.)

5/7/2026

"Fast, Process-Driven with Customization Potential"

5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I like the process flow in ServiceNow Governance, Risk, and Compliance (GRC). It's fast and process-driven, making it easy to work with. The initial setup was very easy, and it helps in maintaining models from start to finish, including creating, developing, testing, and monitoring. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

I find the licensing fees to be a bit high. The cost by user is more than what I'd prefer. Review collected by and hosted on G2.com.

Divya K.

Originally submitted 7/29/2026

"Very automated and easy to use"

4/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Workflows are very helpful for compliance tracking and monitoring risks. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

No, all good. No complaints from our end. Review collected by and hosted on G2.com.

Aaron S.

IT Systems Manager

Enterprise (> 1000 emp.)

5/6/2026

"Secure Data Alignment with Incident and Change Management"

5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I appreciate that ServiceNow Governance, Risk, and Compliance (GRC) is secure. I also find incident management and change management within ServiceNow GRC particularly valuable. It has helped us solve the need for change management control, which we didn't have before. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

in this case no feedback, only positive comments so far Review collected by and hosted on G2.com.

Devesh K.

Small-Business (50 or fewer emp.)

5/6/2026

"Intuitive UI Enhances Risk Management"

4/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I like the user interface of ServiceNow Governance, Risk, and Compliance (GRC). It's intuitive, especially for new users, which makes navigating it a lot easier. I also appreciate the workflow creation feature, which simplifies and enhances the process. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

I think ServiceNow Governance, Risk, and Compliance (GRC) needs more LLM and AI. Users should be able to chat in natural language and provide risk profile and data. Review collected by and hosted on G2.com.