ServiceNow Governance, Risk, and Compliance (GRC) Reviews & Product Details

ServiceNow for Governance, Risk and Compliance (GRC) is an AI-native platform that connects enterprise risk management, compliance, cyber risk, operational resilience, third-party risk management, privacy compliance, AI governance, and ESG on a single platform and data model. Designed for midsize to large enterprises in all industries, it runs every program on the same AI platform powering the rest of your business, so your teams can sense emerging risk, decide what to do about it, act before it becomes a problem, and govern everything in between. Strong operations start with knowing where your risk is and building your business to withstand it. ServiceNow helps you quantify and manage risk across your enterprise, from process failures and privacy exposure to loss events, with AI native workflows that surface issues, assess impact, and connect risk directly to the operations and processes you depend on. The strongest organizations are built to withstand disruption, not just recover from it. Designed for frameworks like DORA, ServiceNow gives you the tools to assess exposure, strengthen critical operations, and build resilience into the way your business runs. When disruption hits, the impact is minimal and recovery is fast because business continuity plans and recovery workflows are connected and in place. The cyber threat landscape is expanding faster than most organizations can track, with threats growing in volume, sophistication, and speed from every direction. ServiceNow helps you translate cyber risk into business risk you can act on, with continuous control monitoring, risk quantification, and visibility into third-party exposure. Because everything runs on one platform, cyber risk data has the business context you need to make faster, more confident decisions. ServiceNow also gives you visibility into third-party risk across the full relationship lifecycle, so you always know where your risk is and can act before it becomes a problem. With AI-native assessments and real-time risk scoring, your vendor ecosystem never becomes a blind spot. Regulatory expectations are expanding faster than most compliance programs were built to handle. New frameworks, evolving privacy laws, and emerging AI regulations mean your team is constantly absorbing change while keeping existing obligations current. ServiceNow brings your entire compliance program onto one platform, from regulatory compliance and change management to audit readiness, privacy obligations, and sustainability disclosures. And as AI regulations take effect, keeping pace becomes part of that same compliance mandate. Govern every AI asset, from ServiceNow or any third party, with the visibility and controls needed to ensure every model operates safely, ethically, and in line with regulatory requirements. ServiceNow runs everything on one platform with one data model. Risk data is always current and flows freely across every program without manual reconciliation or duplicate effort. The result is a complete, contextualized, and connected picture of risk across your enterprise.

Seller

ServiceNow

Discussions

ServiceNow Governance, Risk, and Compliance (GRC) Community

Solution Type

All-in-One

Overview by

Jeanne Mardis

Used by Infosys and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

ServiceNow Governance, Risk, and Compliance (GRC) Integrations

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Verified User in Insurance

Enterprise (> 1000 emp.)

5/5/2026

"Helpful TPRM Module That Makes Due Diligence Clear and Easy to Manage"

4/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Risk assessment of third parties, integration with internal and external assessments. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

DORA Accelerator:

- confusing naming - e.g., column 'Legal entity' with 'Yes/No' values in the list of Legal Entities in the Operational Resilience Workspace - I believe it should be named something like 'Digital Operational Resilience Information' as it's in the list of Third Parties, as those values 'Yes' or 'No' indicate whether the core_company record has the information populated or not. Additionally, in the sn_dora_accel_entity table, there is a core_company reference field called 'Third party' - I find it confusing, as that is the list of Legal Entities (internal companies)

- company records with 'Status = Terminated' show up in the lists - in the Operational resilience Workspace, in the list of Legal entities or Third parties, there is no fixed filter which makes sure Terminated' companies are not shown there - confuses users and in when duplicates are in the system, users may create Digital Resilience Information for a wrong company records.

- missing xBRL import/export functionalities - in Europe, the Financial Market Authorities (FMA) require xBRL export format which is not in the OOTB solution of the DORA Accelerator - we had to create it from scratch, which resulted in introducing a huge technical debt. Review collected by and hosted on G2.com.

Mark B.

Associate Director, Cyber Security Compliance

Enterprise (> 1000 emp.)

10/20/2026

"Cyber GRC"

4/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Brings it all together… our core… instructs us where to do. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

Complex and difficult to configure from Scratch. Review collected by and hosted on G2.com.

Ashwin A.

Mid-Market (51-1000 emp.)

5/6/2026

"Efficient HIPAA Compliance with Robust Workflows"

4/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I like that ServiceNow Governance, Risk, and Compliance (GRC) has good workflows and helps with Third Party Risk (TPR), which is quite beneficial, especially when it comes to RCM. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

The log and Now Assist functions could be better. Review collected by and hosted on G2.com.

keerthana r.

Small-Business (50 or fewer emp.)

5/6/2026

"Robust Compliance Management, But Setup Challenges"

4/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I like ServiceNow Governance, Risk, and Compliance (GRC) because it offers out-of-the-box workflows that enhance my experience. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

I have issues with the evidence management feature in ServiceNow Governance, Risk, and Compliance (GRC). It's challenging to handle multiple records efficiently and to tie multiple controls or manage ownership of multiple evidence records. Also, the initial setup wasn't easy. Review collected by and hosted on G2.com.

Ramesh C.

Chief Customer Officer | Founding Member

Mid-Market (51-1000 emp.)

9/10/2026

"Can’t go wrong with SNOW GRC"

5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Ease of use and clear graphic visualization. It’s scalable, and the customer service is world-class. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

Nothing that comes to my mind right now. Maybe access to a technical expert much sooner. Review collected by and hosted on G2.com.

Edxavier R.

Enterprise (> 1000 emp.)

5/7/2026

"Effortless Setup, Comprehensive GRC Solution"

5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I find ServiceNow Governance, Risk, and Compliance (GRC) to be easy to use and it offers all the capabilities needed to go through a lifecycle policy right out of the box. This ready-to-use feature provides a starting point and a standard way to get all the work done in a straightforward process. The initial setup was super easy, and the guide was really helpful. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

Nothing Review collected by and hosted on G2.com.

What problems is ServiceNow Governance, Risk, and Compliance (GRC) solving and how is that benefiting you?

I use ServiceNow GRC to track and monitor security and compliance records, providing visibility and standardizing processes on one platform. It offers ease of use, lifecycle policies, and simplifies consolidation by integrating ITSM and task management. Review collected by and hosted on G2.com.

Scott R.

Enterprise (> 1000 emp.)

5/7/2026

"Broad Features, But Setup Challenges Persist"

2/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I like the breadth of sub-products, including audit and compliance, available in ServiceNow Governance, Risk, and Compliance (GRC), although we have found some headwinds in getting those off the ground. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

I find it challenging to determine how and when we can use Policy and versioning for corporate policies and how policy overlap for Standards in EA and other areas works. It also seems like ServiceNow Governance, Risk, and Compliance (GRC) isn't managing risks very well. Plus, the initial setup came with challenges. Review collected by and hosted on G2.com.

Joel H.

Mid-Market (51-1000 emp.)

5/6/2026

"Seamless Risk Management with Intuitive Interface"

4.5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I like how ServiceNow Governance, Risk, and Compliance (GRC) is easily configurable and integrates with ERP systems. It also has a consistent intuitive interface for both operational and business users. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

Configuring the new Workspace environment can be challenging. Review collected by and hosted on G2.com.

Tongshi H.

Mid-Market (51-1000 emp.)

5/7/2026

"Streamlined Workflow but Needs Better Documentation"

4/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

I like that ServiceNow Governance, Risk, and Compliance (GRC) is a central platform that connects different data points, which helps me in managing risk and compliance needs. It really helps streamline workflow and process management. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

I think more documentation is needed in terms of how each field works and scores are being calculated. For example, there's a compliance score on the control objective form, but there's little documentation on how that score is determined. Review collected by and hosted on G2.com.