ServiceNow EmployeeWorks Reviews & Product Details

I like that it’s gradually getting smarter at understanding slightly complex queries, maybe due to backend improvements. The integration with Slack and Teams also feels smoother, and it rarely misses a command. Small things like that make a big difference when you’re using it day to day basis. Review collected by and hosted on G2.com.

Sometimes, when it comes to niche projects or department-specific queries, it still gets confused or gives generic answers. If they could make it a bit more “deep of company context" or allow more customizable training, that would be great. Also once in a while the bot just stops responding and needs a restart bug, but kind of annoying when you’re in a rush. Review collected by and hosted on G2.com.

ServiceNow employeeworks is very helpful as being A service now developer myself Review collected by and hosted on G2.com.

There isn’t much to dislike about Employeeworks. Review collected by and hosted on G2.com.

Very employee friendly and gives a unified experience despite multiple applications are used Review collected by and hosted on G2.com.

The look and feel of the user interface can be more attractive and intuitive Review collected by and hosted on G2.com.

Being able to give employees one single app to get work done. To see measurable results with AI that works. It has improved overall workflow across the team in the workplace. Review collected by and hosted on G2.com.

I would say regarding costing, costings, and ROI. Our CEO has questioned this on a couple of occasions. I guess this also puts into question performance but, overall, I have been satisfied. Review collected by and hosted on G2.com.

It's user friendly, easy to understand and its interface is pretty intuitive. Review collected by and hosted on G2.com.

Sometimes it can be challenging to create metrics. And it also is slow at times. Review collected by and hosted on G2.com.

- Easy, seamless employee experience

- Simple and intuitive to use

- Streamlines employee workflows

- Fast and easy employee support

- One place for employee needs Review collected by and hosted on G2.com.

Can be complex for new users in the beginning Review collected by and hosted on G2.com.

Easy to use, with really great customisation options. Review collected by and hosted on G2.com.

Sometimes it takes a long time up to 30–40 seconds, or even over a minute to load especially when the data set is large. Review collected by and hosted on G2.com.

I like that Moveworks is easy to use for the end user and easy to set up the intake and knowledge for the agent. It's convenient because we have it set up to intake issues from the end user via chat, so they just have to click on the bot and ask what it needs. I also appreciate having the ability to log in and modify what it sends and what it can review easily, which makes adding new materials and areas of scope easier. The initial setup of Moveworks was fairly easy too. Review collected by and hosted on G2.com.

There is nothing I dislikes about moveworks Review collected by and hosted on G2.com.

I like the interception of tickets feature in Moveworks because it helps reduce the time agents spend on first contact, expediting information delivery to our customers. This efficiency in handling tickets is valuable. Review collected by and hosted on G2.com.

When customers get information from Moveworks, they receive links that aren't listed on the agent's side, causing chaos when agents need to take action and remediate knowledge articles. Additionally, the way to gather information on ticket deflection is limited to a thumbs up or down. I would prefer to have a button where the customer can fully confirm if the deflection was performed. Review collected by and hosted on G2.com.

Employees can ask ServiceNow Otto for what they need, and it connects them to the right data, systems, and workflows so work gets done securely and predictably. Review collected by and hosted on G2.com.

Achieve fast, tangible results with built-in capabilities that don’t require advanced engineering. You can unlock substantial ROI in just weeks, but it still involves a bit too much rechecking. Review collected by and hosted on G2.com.