ServiceNow EmployeeWorks Reviews & Product Details

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.

Seller

ServiceNow

Discussions

ServiceNow EmployeeWorks Community

Languages Supported

Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Basque, Finnish, French, Irish, Galician, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional), Portuguese (Brazil), Portuguese (Portugal), Serbian (Cyrillic)

Solution Type

All-in-One

Overview by

Bryant Chang

Used by Wipro and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

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ServiceNow Solutions

(1)

See how ServiceNow products can work together to solve real problems.

ServiceNow EmployeeWorks Integrations

(17)

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Sruthi K.

Enterprise (> 1000 emp.)

5/6/2026

"Efficient AI Search Tool with Room for UI Enhancements"

4.5/5

What do you like best about ServiceNow EmployeeWorks?

I like how Moveworks makes it easy to find the stuff associates are looking for through the AI Search. It's a one-stop place where you can integrate many applications. With the option to index the sources, I can control the content that we want to show to users based on their roles. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

The UI currently is not engaging for the associates. Also, when we integrate Moveworks with ServiceNow, it takes out a lot of useful functionalities like Taxonomy on the portal. We have an established portal that's engaging to the associates, so if it could keep the current UI we have on the portal and just integrate the Search functionality, it would be very helpful. Review collected by and hosted on G2.com.

Jyoti G.

DevOps Technical Lead | AWS Cloud Engineer

Enterprise (> 1000 emp.)

9/11/2026

Guest users or non-business users of the software, not included in G2 scores.

"Simple and Efficient Employee Service Experience"

3.5/5

What do you like best about ServiceNow EmployeeWorks?

I like how EmployeeWorks provides employees with a centralized place to access services, submit requests, and find information. It simplifies everyday tasks and improves the overall employee experience. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

Some features can take time to learn, and navigation could be more intuitive. Additional customization options and simpler integrations would make the overall experience more flexible and user-friendly. Review collected by and hosted on G2.com.

Roshan P.

Product Manager - AM

Enterprise (> 1000 emp.)

10/9/2026

"Convenient Access with Room for Aesthetic Improvements"

4/5

What do you like best about ServiceNow EmployeeWorks?

I find ServiceNow EmployeeWorks easy to use, making it comfortable to share information. I like its convenience and accessibility, especially appreciating the ease of access. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

I find the aesthetics part of ServiceNow EmployeeWorks lacking. Specifically, the user journey and the ease of finding specific options could be improved. Review collected by and hosted on G2.com.

Aman k.

Assistant Manager

Small-Business (50 or fewer emp.)

10/14/2026

Guest users or non-business users of the software, not included in G2 scores.

"User-Friendly Interface with Handy Quick Options"

5/5

What do you like best about ServiceNow EmployeeWorks?

The interface is very user-friendly, and the quick options make it a really useful resource. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

The support and the TAT of response can be worked around Review collected by and hosted on G2.com.

Karan D.

Information Technology Operations Support

Mid-Market (51-1000 emp.)

10/16/2026

"chat for HR, IT, finance and more, you ask English and like approvals, safely and with permissions"

5/5

What do you like best about ServiceNow EmployeeWorks?

The most helpful thing about ServiceNow EmployeeWorks is that it gives you one conversational interface that covers HR, IT, finance, procurement and other areas. You don’t have to remember which portal or ticket form to use. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

I dislike the GUI, can be made userfriendly Review collected by and hosted on G2.com.

Lohit K.

Consultant

Enterprise (> 1000 emp.)

10/15/2026

"Unified Interface for All Requests—No More Multiple Portals"

5/5

What do you like best about ServiceNow EmployeeWorks?

It provides a unified interface for all kinds of requests—IT, HR, CSM, and more—so we don’t have to navigate multiple portals to raise different issues. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

It requires some initial setup, and any existing data—such as the knowledge base—needs to be accurate from the start. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/12/2026

Guest users or non-business users of the software, not included in G2 scores.

"ServiceNow EmployeeWorks: A Seamless, Intuitive One-Stop Employee Service Portal"

4.5/5

What do you like best about ServiceNow EmployeeWorks?

I love how ServiceNow EmployeeWorks unifies all employee services into a single, intuitive portal—making it effortless to request support, complete onboarding tasks, and access key resources. It cuts through administrative friction and delivers a seamless, self-service consumer experience from day one. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

While powerful, it can feel overly complex to configure and customize, often requiring dedicated developer support for relatively simple workflow or interface tweaks. Review collected by and hosted on G2.com.

What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?

ServiceNow EmployeeWorks solves system fragmentation and manual administrative delays by unifying HR, IT, and operational workflows into a single self-service platform—enabling TA and HR teams to execute faster, error-free onboarding while giving candidates and employees a seamless digital experience. Review collected by and hosted on G2.com.

Tharani K.

Associate Manager - Talent Acquisition

Enterprise (> 1000 emp.)

4/21/2026

Guest users or non-business users of the software, not included in G2 scores.

"Fast, Accurate Automation for Employee Support Requests"

4/5

What do you like best about ServiceNow EmployeeWorks?

It stands out of its ability to automate employee support request quickly and accurately. It helps reduce manual workload by resolving common HR and IT queries instantly through a user-friendly conversational platform. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

One thing about Moveworks is that initial setup and customization can take time, especially for organizations with complex workflows or multiple systems. some advanced features may require additional configuration and training to get the best results. Review collected by and hosted on G2.com.

What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?

Moveworks helps solve the challenge of handling large volumes of repitive employee support requests across HR and IT Teams. It reduce delays by providing instant answers to common questions, automating routine tasks, and guiding employees through processes without needing manual assistance. Review collected by and hosted on G2.com.

Parvez M.

Senior Technical Specialist

Small-Business (50 or fewer emp.)

10/14/2026

"Simple, Efficient Employee Request Management in One Place"

4/5

What do you like best about ServiceNow EmployeeWorks?

What I like most about ServiceNow Employee Works is how simple and efficient it is for managing employee requests and support in one place, which makes work easier and faster. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

The user interface can sometimes be slow and not very intuitive for certain tasks. Review collected by and hosted on G2.com.

Harsh S.

Jr. Engineer

Mid-Market (51-1000 emp.)

Originally submitted 6/6/2024

"Revolutionizing Workplace Efficiency with Moveworks"

4/5

What do you like best about ServiceNow EmployeeWorks?

Recently, I've appreciated how much it has streamlined routine user management and basic desktop troubleshooting. Automating these repetitive IT tickets has freed up more bandwidth to focus on larger infrastructure projects and complex system implementations. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

While it handles standard IT workflows beautifully, I'd love to see deeper, out-of-the-box integrations for more highly customized enterprise environments or specific ERP systems. Handling highly specialized technical routing still occasionally requires manual intervention. Review collected by and hosted on G2.com.

What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?

Moveworks is solving several critical problems for our IT department:Moveworks is solving several critical problems for our IT department:

1. Automating Routine IT Support Tasks: An example of what Moveworks does is fielding basic and recurring support requests including password resets, access number requests, and other similar cases. By automating these repetitive tasks, the burden on the IT support team is removed, freeing them to perform better and more useful duties.

2. Reducing Resolution Times: Using artificial intelligence and natural language processing, Moveworks addresses employee queries and delivers timely and relevant responses quickly, compared to conventional means of addressing such complaints. This is beneficial for the employees as they get a chance to discontinue and resume their work quickly.

3. Enhancing IT Support Efficiency: This way, it helps to ensure that support tickets are being processed correctly through strong integration with existing IT systems, which is an attractive aspect of Moveworks. I also realized that the real-time data and analytics that are given gives an opportunity to know the performance of the different systems and areas of the platform that require changes.

4. Improving User Experience: With its conversational AI interface, the Moveworks tool has a high potential of being employed by the employees due to the lack of frustrations that characterize usage of other systems to accomplish the same. This avoids the need to overly rely on IT specialists or technical support and at the same time improves the overall impression of the application and offers a more independent working force.

Altogether, we are revolutionizing our IT support by introducing a number of built-in features that automate the processes, make them faster and enhance the end-user experience with Moveworks. This not only aids the IT department by cutting down on intensity and investing in greater capabilities, but also boosts organizational efficiency. Review collected by and hosted on G2.com.