ServiceNow EmployeeWorks Reviews & Product Details

I really like that ServiceNow EmployeeWorks is friendly and easy to use, allowing me to work without having to jump from one screen to another. It makes solving tasks easier using just one screen. I use it with other tools like Teams, Outlook, and Front, and also integrate it with Slack. Overall, I find it quite effective for facilitating my processes. Review collected by and hosted on G2.com.

Maybe that we have to request for a tool to use it Review collected by and hosted on G2.com.

This product is a simple, chat-based interface, natural language understanding that bypasses technical barriers and automated handling of routine tasks such as password resets and access requests. It has specialized productivity assistants such as calendaring assistant, research assistant etc. Its Toolsmith lets non-technical staff build custom AI workflows with compliance frameworks. Review collected by and hosted on G2.com.

It has performance limitations with complex queries, also has complex implementation, occasional latency and enterprise overhead costs. Review collected by and hosted on G2.com.

Conversational and simplified, time saving tool Review collected by and hosted on G2.com.

Sometimes queries do not have the correct answer, but this may not be the tool's fault but the integrations and data behind it, so companies need to be supported and the tool's feeding simplified. Review collected by and hosted on G2.com.

I think it makes it easier to access cases and create IT tickets easily accessible Review collected by and hosted on G2.com.

I think the biggest challenge is handling a large volume of requests and tickets Review collected by and hosted on G2.com.

I like having a centralized self-service portal for employees. I can track requests, access information quickly, and receive updates. Review collected by and hosted on G2.com.

I’d like a simpler interface, better search functionality, and clearer request status updates. Organizing services into clear categories, reducing unnecessary clicks, and making frequently used options easier to access would help. Setup was fairly easy, though fine-tuning went on for one quarter. Review collected by and hosted on G2.com.

What I liked most about ToolSmith is the ability to build AI agents using natural language, without needing extensive coding knowledge. We can simply describe what we want the agent to do, and it helps us create the agent quickly. This makes agent development more accessible, faster, and easier for everyone. Review collected by and hosted on G2.com.

Not such thing what I dislike in this employee works Review collected by and hosted on G2.com.

Allows employees to type normal, everyday language via chat (including integrations with Slack and Microsoft Teams) to get quick answers or execute tasks without needing technical knowledge. Review collected by and hosted on G2.com.

The AI assistant struggles with uncommon, nuanced, or deeply detailed issues, often requiring users to escalate the issue and speak with a human agent. Review collected by and hosted on G2.com.

What I like best about ServiceNow EmployeeWorks is how easy it is to navigate and find important employee resources. It centralizes information, requests, and support in one place, making everyday tasks faster and helping employees find what they need efficiently. Review collected by and hosted on G2.com.

What I dislike about ServiceNow EmployeeWorks is that navigation can sometimes feel confusing, especially when searching for specific information. Some processes require too many steps, and certain pages can load slowly, making simple employee tasks take longer than expected to complete. Review collected by and hosted on G2.com.

The best part is the user-friendly interface and the centralized dashboard. It makes submitting requests straightforward and helps employees get the support they need quickly, without any unnecessary back-and-forth. Review collected by and hosted on G2.com.

The search function could definitely be improved; it often struggles to pull up exact internal resources on the first try, requiring more manual digging than it should Review collected by and hosted on G2.com.

We can actually see the impact of what we are building and it’s easy for an end users to do their tasks. I can do automation, approvals, content management with it and much more Review collected by and hosted on G2.com.

Security control is complex. Simple user request is having a lot of dependencies. The transaction time takes a lot of time. Review collected by and hosted on G2.com.