ServiceNow EmployeeWorks Reviews & Product Details

I find ServiceNow EmployeeWorks useful for connecting with multiple systems across the business. Its ticketing system helps me track ongoing issues and progress, and I like its AI capabilities, role-based permissions, and ability to go back and audit the tree. Compared with Jira, ServiceNow gives me better clarity and more options to view audit information, and its automation capabilities are better because SBPA can automate business tasks by interacting with applications. The initial setup was pretty smooth. Review collected by and hosted on G2.com.

I think the SAP build automation could have more training documents or videos, and easier flows to use and test. SBPA still works better with SAP only and lacks interaction with other apps compared with platforms like UiPath or Power Automate. Review collected by and hosted on G2.com.

We initially had multiple portals for each service. With the help of ServiceNow EmployeeWorls, we now have a single interface that can be used for most service requests. It’s not just about knowing what to do and how to get things done; it can also execute the workflow to actually get things done. Review collected by and hosted on G2.com.

The main issue is that, like any new technology, ServiceNow EmployeeWork can be difficult to integrate with legacy systems that already manage the workflow. In my case, setting up the flow automation has been a bit challenging and not as straightforward as I expected. Review collected by and hosted on G2.com.

I like ServiceNow EmployeeWorks for its lots of customization options, dark mode, and intuitive design. These features make the platform easy to use, significantly reduce eye strain during work hours, and help in the faster resolution of tickets, allowing me to easily find what I need when I need it. Review collected by and hosted on G2.com.

Requests require too many clicks to get to the notes I need to add. When I click on create request, I should immediately be able to navigate to the notes area to detail the subject of the request without being forced to go multiple layers deep in related records to get to that area. Review collected by and hosted on G2.com.

I really like the documentation and sorting process of ServiceNow EmployeeWorks because it's easy to search for documents, cases, and reports. The dashboards are convenient as everything is accessible at my fingertips. I also find it useful with other tools like JFrog and Jenkins. I would definitely recommend it to my friends, and I rate it a 9 out of 10. Review collected by and hosted on G2.com.

I think there could be improvements, especially in integrating a mini AI for better ticket drafting so we don't have to move elsewhere for that task. But I haven't yet experienced a better version to have a concrete idea of what else could be enhanced. Review collected by and hosted on G2.com.

When it comes to architecture, SaaS deployment is right up our street. The Moveworks Reasoning Engine uses machine learning and Natural Language Processing (NLP) to understand what employees are trying to do, then comes up with ways to do things and picks the right integrations. All your data is stored and processed on the ServiceNow AI Platform, and you can connect your existing software investments through native integrations, plug-in connectors for third-party APIs and ServiceNow Integration Hub spokes. Review collected by and hosted on G2.com.

Integrating everything, especially the Moveworks component, turned out to be more complicated than we expected. Review collected by and hosted on G2.com.

I really appreciate that ServiceNow EmployeeWorks helps us in every part of our work, whether it's related to job tasks or the service portal. Everything is good, and it proves to be a great tool. ServiceNow EmployeeWorks is especially helpful whenever we need to raise a request to the IT department, which is a big part of our daily operations. Review collected by and hosted on G2.com.

ServiceNow EmployeeWorks sometimes takes a little more time than I expect, so I feel like it should be faster. But really, this is not a big issue at all, just a small problem. Review collected by and hosted on G2.com.

I like that ServiceNow EmployeeWorks keeps employee requests and company resources in one place. It’s easy to use and saves me time because I can raise IT or workplace requests, track updates, and find information without contacting different teams or following up manually. I value the service request portal for making requests and checking their status, and the knowledge base for quickly finding answers to common questions. The learning process was smooth, and I can manage requests while staying connected with my team through Outlook and Microsoft Teams. Review collected by and hosted on G2.com.

Sometimes I find it difficult to find the right option or service request in ServiceNow EmployeeWorks, and some requests take longer than expected to get resolved. I’d like better search options, clearer updates on request status, faster responses, and more timely notifications. It also took me a little time to understand where everything was. Review collected by and hosted on G2.com.

What I like most about Moveworks is how simple it makes getting support. Instead of raising tickets and waiting, you can just type your issue in chat and get quick help. It understands normal language really well, so you don’t need to be technical.

It saves a lot of time by handling common requests like password resets and access issues automatically. This reduces workload for support teams and improves response time.

Overall, it makes the whole support process faster, smoother, and more efficient compared to traditional methods. Review collected by and hosted on G2.com.

What I dislike about Moveworks is that sometimes it doesn’t fully understand more complex or uncommon issues, and you still need to connect with a human agent. Also, the initial setup and customization can take some time depending on the systems being used.

At times, the responses can feel a bit generic, especially when the query is not very clear. It works really well for common tasks, but for more detailed problems, it may require escalation.

Overall, these are minor drawbacks, but improving handling of complex queries would make it even better. Review collected by and hosted on G2.com.

What I like most about Moveworks is how seamlessly it integrates with tools like Slack or Microsoft Teams and can actually resolve issues without me having to raise a manual ticket. In my experience, it’s especially helpful for common IT requests such as password resets, access requests, or simply checking ticket status. It feels almost instant and cuts down on a lot of back-and-forth with support teams. The natural language understanding is surprisingly good, which makes the whole experience feel smooth and straightforward. Review collected by and hosted on G2.com.

One area Moveworks could improve is how it handles more complex or edge-case queries. It works really well for common, repetitive requests, but there are times when it doesn’t fully understand less frequent or more nuanced issues, and I still end up needing to escalate to a human agent. That interrupts what is otherwise a smooth experience. Review collected by and hosted on G2.com.

The SLAs are met almost all of the time. The staff are consistently professional and courteous, which makes the overall experience smooth and reliable. Review collected by and hosted on G2.com.

Sometimes tickets get assigned to the wrong queue, and there can be too many similar options to choose from, which can make it challenging. Review collected by and hosted on G2.com.