ServiceNow EmployeeWorks Reviews & Product Details

One front door for HR, IT and workplace requests. Employees finally have one place to go. Being on the Now Platform means we reuse workflows, catalog and knowledge instead of rebuilding them. Out of the box, Now Assist delivers on standard use cases. Review collected by and hosted on G2.com.

Now Assist and the AI agents feel rushed to market. No domain separation support, which is a dealbreaker for multi-tenant setups. AI skills are tied to OOB tables, and extending them to custom tables is painful. Most real implementations run on custom tables, so this needs fixing before more features ship. Review collected by and hosted on G2.com.

I like the clean, intuitive self-service portal and the transparent, real-time tracking. I can see who is handling my request, what stage it’s at, and the expected resolution time. The centralized dashboard brings IT requests, approvals, and HR queries together, and the knowledge base helps me find policies and solutions on my own. ServiceNow EmployeeWorks makes internal support more structured, transparent, and trackable, and it streamlines requests across departments. I also like being able to get notifications, raise basic requests through Microsoft Teams, and approve tickets from Outlook without logging in to the portal every time. The basic rollout and end-user onboarding were fairly smooth. Review collected by and hosted on G2.com.

I sometimes need exact phrasing to find specific knowledge articles or ticket categories, or the search brings up irrelevant results. The mobile experience feels slightly clunky and slower to navigate than the desktop portal. I’d also prefer fewer, more consolidated emails for minor status updates. Setting up custom ticket categories, routing rules, and approval workflows took some time and fine-tuning, and I still notice an occasional learning curve with the interface. Review collected by and hosted on G2.com.

I like ServiceNow EmployeeWorks’ user-friendly interface and centralized access to employee services. I can raise requests, find important information, and track query status in one place. It reduces manual follow-ups, saves time, and makes routine employee tasks more convenient and efficient. I also found the initial setup very easy, though it required some additional formalities. Review collected by and hosted on G2.com.

I’d like ServiceNow EmployeeWorks to be faster and more responsive, especially during peak hours. I also think the navigation could be more intuitive, and some requests could use clearer instructions and more detailed status updates. I’d like employee queries resolved faster, notifications sent more timely, and search improved. Setup was very easy, though it required some additional formalities. Review collected by and hosted on G2.com.

What I like most about ServiceNow EmployeeWorks is that it brings employee services and support into one place, making it easier to find information and get things done. The platform helps simplify everyday HR tasks, reduces the need for multiple follow-ups, and makes the overall employee experience smoother. I also like having a central place to access services and track requests, which saves time and makes the process more convenient. Review collected by and hosted on G2.com.

At times, finding the right option or navigating through the platform can take a little longer than expected. Some processes could be more straight forward, and clearer status updates on requests would make the experience better. Improving the navigation and making commonly used services easier to access would help save time and make the platform more user friendly. Review collected by and hosted on G2.com.

I really like how easy ServiceNow EmployeeWorks is to use and how straightforward and user-friendly it is. It's simple to follow once it's set up, which makes my work life easier. The customer service and support have also been great, making it convenient to get help with any issues. The app's straightforward nature allows me to make adjustments to workflows effortlessly when needed. Additionally, I appreciate the Slack integration, which makes the process straightforward by directing requests from a channel to the main website, ensuring everything is streamlined. The reporting feature has been great as it helps us manage and track workload efficiently. I also found the initial setup quite easy, which is one of the simplest systems to get going with. Review collected by and hosted on G2.com.

I need to think about this Review collected by and hosted on G2.com.

Performance has been surprisingly consistent, and the AI-driven insights have been top-notch. They’ve genuinely helped me spot and understand employee engagement trends. It wouldn’t be an exaggeration to say the integrations fit almost too well into my existing digital workflow, because I no longer have to coordinate internal communications while constantly switching between tools. Review collected by and hosted on G2.com.

Overall, everything seems to be working pretty well in our favor. The only issue I’ve noticed is that the user interface can sometimes feel a bit disorienting, especially when we’re right at the point of reviewing campaign-related information. Review collected by and hosted on G2.com.

I like having everything in one place. I can raise IT or HR requests, track their status, and find the information or help I need without contacting different teams or asking the support team for updates. It saves time and makes things easier and more convenient for me. I also found the initial setup extremely nice and easy. Review collected by and hosted on G2.com.

I feel the UI could be simpler and more user-friendly. I’d like the search option to be more visible and frequently used services to appear on the home page so I can find what I need without wasting time. I also want to understand how requests assigned to the wrong team get to the right department. Review collected by and hosted on G2.com.

EmployeeWorks maintains solid performance across my regular development tasks.

Its intelligence helps sort IT requests before they interrupt sprint work.

Routine requests take less attention away from coding and code reviews. Review collected by and hosted on G2.com.

Support can sometimes fall short when we run into more complex, development-related issues.

Pricing also feels steep if the team is only using a limited set of features.

On top of that, the additional subscription costs are hard to justify when they add up across multiple tools. Review collected by and hosted on G2.com.

During heavy prospecting periods, EmployeeWorks takes a few recurring responsibilities off my plate. Its AI agents handle routine service requests, and the dashboard gives me a practical way to keep an eye on team activities. I can check outstanding tasks and manage daily priorities without constantly jumping between different work areas. Review collected by and hosted on G2.com.

I find it difficult to rely fully on automated workflows when their response becomes less consistent with more complex tasks. Review collected by and hosted on G2.com.

I like that ServiceNow EmployeeWorks gives me visibility into processes that might otherwise be unclear. Being able to track requests and see where they stand provides me with control and allows me to document them for future reference. I also appreciate the request tracking feature because it saves me from having to remember who I spoke to about any ongoing issues, like if there's something wrong with my paycheck. This feature saves me time and the hassle of emailing back and forth, which is a big plus for me. Review collected by and hosted on G2.com.

The search function in ServiceNow EmployeeWorks could use some improvement. Sometimes I struggle to find the information I need because it doesn't recognize the terms I'm accustomed to using. I often have to try multiple searches or go through different categories to find the right information. Review collected by and hosted on G2.com.