--- title: ServiceNow Connector Reviews meta\_title: 'ServiceNow Connector Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how ServiceNow Connector works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 5 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- ### ServiceNow Connector Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **easy automation** in ServiceNow Connector, enhancing workflows with real-time data integration. [(1 mentions)](https://www.g2.com/products/servicenow-connector/reviews?filters%5Bsentiment_snippet%5D=1301213&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of ServiceNow Connector, finding it simple and straightforward to navigate. [(1 mentions)](https://www.g2.com/products/servicenow-connector/reviews?filters%5Bsentiment_snippet%5D=1301009&qs=pros-and-cons#reviews) Users value the **real-time monitoring** capabilities of ServiceNow Connector, enhancing data visibility and workflow automation. [(1 mentions)](https://www.g2.com/products/servicenow-connector/reviews?filters%5Bsentiment_snippet%5D=1973120&qs=pros-and-cons#reviews) Users face **customization issues** with added fields or tables, requiring frequent updates to reports and automations. [(1 mentions)](https://www.g2.com/products/servicenow-connector/reviews?filters%5Bsentiment_snippet%5D=1301191&qs=pros-and-cons#reviews) Users face **update issues** as new custom fields or tables require additional maintenance for reports and automations. [(1 mentions)](https://www.g2.com/products/servicenow-connector/reviews?filters%5Bsentiment_snippet%5D=1973117&qs=pros-and-cons#reviews) ### Top Pros or Advantages of ServiceNow Connector ##### 1. Automation Users value the **easy automation** in ServiceNow Connector, enhancing workflows with real-time data integration. [ See 1 mentions ](https://www.g2.com/products/servicenow-connector/reviews?filters%5Bsentiment_snippet%5D=1301213&qs=pros-and-cons#reviews) See Related User Reviews ![Estefany V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Estefany V.") EV Estefany V. Enterprise (\> 1000 emp.) 5.0/5 "ServiceNow Connector to PowerBi" What do you like about ServiceNow Connector? We get real time data. Also, easy automation. In Power Automate, the connector facilitates workflow automation by integrating ServiceNow data. ##### 2. Ease of Use Users appreciate the **ease of use** of ServiceNow Connector, finding it simple and straightforward to navigate. [ See 1 mentions ](https://www.g2.com/products/servicenow-connector/reviews?filters%5Bsentiment_snippet%5D=1301009&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Great efficiency and Integration capability" What do you like about ServiceNow Connector? Seamless Integration, Productivity Boost & Ease of Use ##### 3. Real-time Monitoring Users value the **real-time monitoring** capabilities of ServiceNow Connector, enhancing data visibility and workflow automation. [ See 1 mentions ](https://www.g2.com/products/servicenow-connector/reviews?filters%5Bsentiment_snippet%5D=1973120&qs=pros-and-cons#reviews) See Related User Reviews ![Estefany V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Estefany V.") EV Estefany V. Enterprise (\> 1000 emp.) 5.0/5 "ServiceNow Connector to PowerBi" What do you like about ServiceNow Connector? We get real time data. Also, easy automation. In Power Automate, the connector facilitates workflow automation by integrating ServiceNow data. ### Top Cons or Disadvantages of ServiceNow Connector ##### 1. Customization Issues Users face **customization issues** with added fields or tables, requiring frequent updates to reports and automations. [ See 1 mentions ](https://www.g2.com/products/servicenow-connector/reviews?filters%5Bsentiment_snippet%5D=1301191&qs=pros-and-cons#reviews) See Related User Reviews ![Estefany V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Estefany V.") EV Estefany V. Enterprise (\> 1000 emp.) 5.0/5 "ServiceNow Connector to PowerBi" What do you dislike about ServiceNow Connector? If there's new custom fields or tables added, updates to reports or automations may be needed, creating added maintenance. ##### 2. Update Issues Users face **update issues** as new custom fields or tables require additional maintenance for reports and automations. [ See 1 mentions ](https://www.g2.com/products/servicenow-connector/reviews?filters%5Bsentiment_snippet%5D=1973117&qs=pros-and-cons#reviews) See Related User Reviews ![Estefany V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Estefany V.") EV Estefany V. Enterprise (\> 1000 emp.) 5.0/5 "ServiceNow Connector to PowerBi" What do you dislike about ServiceNow Connector? If there's new custom fields or tables added, updates to reports or automations may be needed, creating added maintenance. ## Top-Rated Alternatives [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Appian](https://images.g2crowd.com/uploads/product/hd_favicon/bd72b36193132a308f5957cf548d1fd7/appian.svg "Appian") Appian 4.5/5(501) ](https://www.g2.com/products/appian/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-connector/competitors/alternatives) ![Hardik S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hardik S.") HS Hardik S. Lead Consultant Enterprise (\> 1000 emp.) 8/16/2024 "Great Integration, Minor Issues to Work Out" 4/5 What do you like best about ServiceNow Connector? The ServiceNow Connector offers seamless integration with minimal setup, making it easy to connect different platforms quickly. It boosts productivity by automating repetitive tasks and simplifies complex workflows effortlessly. The user-friendly interface is intuitive, allowing teams to navigate and adopt it easily. Additionally, it delivers consistent and reliable performance, ensuring smooth operations without significant issues. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Connector? A very few areas that I would say could be improved. The initial setup can be tricky, requiring fine-tuning to align with specific workflows. While the interface is user-friendly, it could benefit from more customization options that suit individual preferences. The documentation, though comprehensive, could be more concise, making it easier to find specific information quickly. Review collected by and hosted on G2.com. What problems is ServiceNow Connector solving and how is that benefiting you? The ServiceNow Connector on Genesys AppFoundry is solving the challenge of managing and streamlining IT service management by integrating seamlessly with our existing systems. The result has been a more cohesive, responsive IT environment that handles tasks more smoothly and increases overall productivity. This integration allows us to automate ticketing processes, improve communication between different platforms, and reduce manual effort, leading to quicker issue resolution and increased efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Estefany V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Estefany V.") EV Estefany V. Business Data Analyst, Global Sourcing and Procure-to-Pay Enterprise (\> 1000 emp.) 12/10/2024 "ServiceNow Connector to PowerBi" 5/5 What do you like best about ServiceNow Connector? We get real time data. Also, easy automation. In Power Automate, the connector facilitates workflow automation by integrating ServiceNow data. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Connector? If there's new custom fields or tables added, updates to reports or automations may be needed, creating added maintenance. Review collected by and hosted on G2.com. What problems is ServiceNow Connector solving and how is that benefiting you? Automation of reports capturing the incident tickets Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 12/17/2024 "Great efficiency and Integration capability" 3/5 What do you like best about ServiceNow Connector? Seamless Integration, Productivity Boost & Ease of Use Review collected by and hosted on G2.com. What do you dislike about ServiceNow Connector? Customization Issues & Documentation part Review collected by and hosted on G2.com. What problems is ServiceNow Connector solving and how is that benefiting you? Improved productivity, Task automation, Enhanced collaboration & Scalability Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 4/26/2022 "Smooth ServiceNow Experience" 4.5/5 What do you like best about ServiceNow Connector? Very easy to navigate and find exactly what I was looking for. The entire process was simple and straight forward, with email communication along the way to keep me apprised of the milestones as they were hit. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Connector? It can become difficult to see the context of back and forth communication with the way emails are stacked in the platform. If multiple folks are responding it's not entirely clear where the roadblock is. Review collected by and hosted on G2.com. Recommendations to others considering ServiceNow Connector: A great resource to connect teams in a streamlined fashion for top productivity. Review collected by and hosted on G2.com. What problems is ServiceNow Connector solving and how is that benefiting you? Quickly connects the different teams and routes issues to the correct users for resolution. This reduces time lost to fishing for who the primary owner(s) could be and provides a queue so that you can easily see what tasks need attention. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![harshit a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "harshit a.") HA harshit a. Senior Business Intelligence Engineer - AWS Devops Enterprise (\> 1000 emp.) 4/8/2022 "Servicce Now Review" 4/5 What do you like best about ServiceNow Connector? The API extensions are very useful in connecting to various tools to automate ticket creation process Review collected by and hosted on G2.com. What do you dislike about ServiceNow Connector? The option to add managers for approvals on tickets is tedious and old. Review collected by and hosted on G2.com. Recommendations to others considering ServiceNow Connector: highly rcommended. Review collected by and hosted on G2.com. What problems is ServiceNow Connector solving and how is that benefiting you? We have automated our code promotion manual process with the help of service now API. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Work at Softphone.it? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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