1. [Home](https://www.g2.com/) 2. ... 3. [Service Desk Software](https://www.g2.com/categories/service-desk) 4. [Serviceaide Intelligent Service Management Discussions](https://www.g2.com/products/serviceaide-intelligent-service-management/discuss) [ ![Serviceaide Intelligent Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c9526b6908bce9a2b3c394ce2e15ac32/serviceaide-intelligent-service-management.png "Serviceaide Intelligent Service Management") ](/products/serviceaide-intelligent-service-management/reviews) # Serviceaide Intelligent Service Management Discussions Intelligent Service Management is a robust, full-featured service management suite that’s simple, affordable and aided by Luma™ – the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Luma’s AI based conversational interface understands the user’s intent, ensuring requests are actionable, minimizing process exceptions and harmonizing communications between end users and staff so all nine supported ITIL processes maximize staff productivity and yield excellent support. ![Serviceaide Intelligent Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c9526b6908bce9a2b3c394ce2e15ac32/serviceaide-intelligent-service-management.png "Serviceaide Intelligent Service Management") Serviceaide Intelligent Service Management Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **1** discussion ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+is+Serviceaide+Intelligent+Service+Management+used+for%3F&title=What+is+Serviceaide+Intelligent+Service+Management+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-serviceaide-intelligent-service-management-used-for) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+is+Serviceaide+Intelligent+Service+Management+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-serviceaide-intelligent-service-management-used-for&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-serviceaide-intelligent-service-management-used-for) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+is+Serviceaide+Intelligent+Service+Management+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-serviceaide-intelligent-service-management-used-for%0aWhat+is+Serviceaide+Intelligent+Service+Management+used+for%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+is+Serviceaide+Intelligent+Service+Management+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-serviceaide-intelligent-service-management-used-for%0aWhat+is+Serviceaide+Intelligent+Service+Management+used+for%3F) - Copy link - [ ## What is Serviceaide Intelligent Service Management used for? ](/discussions/what-is-serviceaide-intelligent-service-management-used-for) What is Serviceaide Intelligent Service Management used for? [ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 0 (0 Comments) Add a comment [ View discussion ](/discussions/what-is-serviceaide-intelligent-service-management-used-for) ## Browse by popular topics [IT Service Management Tools](/products/serviceaide-intelligent-service-management/discuss?filters%5Btags%5D%5B%5D=it-service-management-tools)[Service Desk Software](/products/serviceaide-intelligent-service-management/discuss?filters%5Btags%5D%5B%5D=service-desk-software)