--- title: Service Optimizer 99+ Reviews meta\_title: 'Service Optimizer 99+ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 49 reviews by the users' company size, role or industry to find out how Service Optimizer 99+ works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 49 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Service Optimizer 99+ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Service Optimizer 99+ but has limited features. Are you part of the Service Optimizer 99+ team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SO99+ provides the AI-powered dynamic supply chain planning capabilities that allow customers to navigate uncertainty and make better decisions faster. By leveraging automation and employing powerful statistical, optimizing, and heuristic algorithms – including self-adaptive, frequency-based probabilistic forecasting and multi-echelon inventory optimization – this planning suite optimizes and positions on-hand inventory to best fulfill demand, reducing working capital investments while increasing service levels and profitability. Solutions include: - Demand Forecasting & Planning - Demand Sensing - Promotion Management - Inventory Optimization - Allocation & Replenishment - Production & Capacity Planning - Sales & Operations Planning * * * Seller [ToolsGroup B.V.](https://www.g2.com/sellers/toolsgroup-b-v) Discussions [Service Optimizer 99+ Community](https://www.g2.com/products/service-optimizer-99/discuss) Languages Supported German, English, French, Italian, Spanish Solution Type All-in-One Overview by Mark Gallant Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/service-optimizer-99/pricing) ## Top-Rated Alternatives [ ![SAP Integrated Business Planning](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Integrated Business Planning") SAP Integrated Business Planning 4.3/5(299) ](https://www.g2.com/products/sap-integrated-business-planning/reviews) [ ![Anaplan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anaplan") Anaplan 4.6/5(462) ](https://www.g2.com/products/anaplan/reviews) [ ![Coupa](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Coupa") Coupa 4.2/5(569) ](https://www.g2.com/products/coupa-software-coupa/reviews) [ View All Alternatives ](https://www.g2.com/products/service-optimizer-99/competitors/alternatives) ## User Insights Average based on 49 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Zivan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zivan S.") ZS Zivan S. Managing Director & Owner Small-Business (50 or fewer emp.) 11/17/2023 "One integrated solution for majority of supply chain planning requirements" 4.5/5 What do you like best about Service Optimizer 99+? Unique approach that cover different industries and their requiremetns. Ease of use and significatnly reduced user manual interventions. Open for structured and text / Excel files. Provide option to implement data flow on most detailed level and structure calculations and results on required aggregation level, enabling remodeling without fetching new data. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Perfect support for continious supply model. The one time supply is better covered with sister solution Just Enough. Unified solution that cover both supply models will be great. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Provide single platorm to forecast and plan sales, dimanicaly optimize inventory based on business targets and provide replenishment/production orders. For production companies, the finished goods planning can be directly propagated to raw material planning and align finish goods requiremetns with production capacites when required to create prebulds. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SN Stathis N. Small-Business (50 or fewer emp.) 11/8/2023 "SO99+ next gen SCP" 5/5 What do you like best about Service Optimizer 99+? A number of things: Pioneer in Probabilistic Forecasting and true MEIO. Core system philosophy: to optimize and automate planning, you need a supply chain digital twin which is both DETAILED and STOCHASTIC. Detailed means working bottom-up, stating at SKU-location level and avoiding gross calculations (for example at Product Family, ABC, geography, or other aggregate level) and then using a rule of thumb to turn this into an actionable plan. Stochastic means to incorporate the volatile nature of the physical supply chain that represents (delays, variability, etc), for each different SKU-route and thus producing a resilient plan. Strong engine solving for millions of SKU-Locations, used daily, calulating forecasts and replenishment plans. Traditionally, very good user interface: Demand, Inventory and Supply information in one place, easily accessible to users, with many clever solutions and consistent workflows. Powerful reporting used every day by most users: Almost instant view of Demand and Supply plans in different ways: Sales (quantities), Financial (costs/revenues), Logistics (pallets, cubic meters, etc.) at different product/market levels and time horizons. Practical application of AI/MLE for solving real problems (New product introduction, Promos). Relatively simple integration, using data available in most ERPs. The system support is part of the SaaS and further Customer support is facilated through standard portal, as well as tailored to the needs of each customer by TG or local VARs. Fast implementations and ROI: out of the box for most of the SCP environments; quick parametrization; easy customizations (if needed); results in a few months. Future proof investment: ToolsGroup seems to continue expand the scope and depth of the solution. Latest example is Price Optimization. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Not much. New web interface requires work. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? What am I likely to sell and by which confidence? What should I keep in stock or not and by how much? Is my current stock healthy? How should I best plan these alternative SKU? What should I purchase from my suppliers? What should I produce in my factory, respecting capacity constraints? What should I transfer to my stores? What is the cost of my future transportation? What is the forecasted cost of my purchasing per month, over the next 6 months? Shall I make a strategic resourcing modificaiton in my distrunution network? What if I consolidate these warehouses into one? Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8839151/official_response/edit) Thanks so much for the great review and the long term partnership we have shared. Validated ReviewerIncentivizedSource: Seller invite MK Mehmet K. Small-Business (50 or fewer emp.) 10/16/2023 "Easy to use, customizable and flexible tool for Supply Chain Planning teams" 4.5/5 What do you like best about Service Optimizer 99+? It is a end-to-end solution but easy to implement even complect requirement through highly customization feature Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Automated selection of some parameters are works well but not trasparent. For example parameters like forecast aggregation criterion or current trend projection can be selected by users manually or can be assigned by SO99 itself automatically. But when automatical assigment selected users can not see which option is used by SO99+ automatically. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Instead of focusing forecast accuracy in intermittent and longtail cases; SO99+ converts the probabilistic forecast to stock levels by harmonizing supply parameters, various constraints and desired service levels at specified groups. Specifically industies like after sales spare part the intermittent, volatile, lumpy demand can be converted to usable stock levels instead of simple quantities. Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8732113/official_response/edit) Good day Mehmet and thank you for the great review. Your observation is correct and we've heard that from our customers. As such, 'explainability' is the focus of our next upcoming releases. I would also suggest that if you haven't already, feel free to add this to our ideas portal ! Current UserValidated ReviewerIncentivizedSource: Seller invite SO Simon O. Small-Business (50 or fewer emp.) 11/8/2023 "Poweful, flexible planning" 4.5/5 What do you like best about Service Optimizer 99+? Service Optimizer 99+ has incredibly powerful engines with great flexibility. The results that the system generates pay themselves off many times over and with relative ease the system can be integrated and operational to solve complex problems. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? The front-end interface is out of date and undermines the power of the engines. It does not look like a system that is capable of generating the results it is capable of which is off-putting to some users. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Reducing inventory and stock-outs simultaneously to smooth the planning process and impress customers. Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8838591/official_response/edit) Thanks Simon, we really appreciate your review. We also agree on the older UI we used to have and are really excited about the whole new UI/UX that was just released this fall with version 8.82. It is getting great reviews from users that have seen and used it. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Cara Ysabel N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cara Ysabel N.") CN Cara Ysabel N. Mid-Market (51-1000 emp.) 10/16/2023 "Great product for businesses on a path to greatness." 5/5 What do you like best about Service Optimizer 99+? As a supply chain consultant, I feel so at ease showcasing SO99+ to my clients. With its reliable planning modules, intelligent forecasting, comprehensive reporting, and high levels of customizability/flexibility, any business with a grasp of proper data use and automation would not need too much convincing. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? The UI sometimes feels outdated. The web client particularly is wonky at times which can be bothersome when performing demos and training with clients. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Moving legacy systems to more modern systems in S&OP therefore reduced workload of planners. Managing complexities in supply chain with direct link of forecasting to supply & replenishment. Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8731962/official_response/edit) Thanks for the great review so appreciate our partnership. Agree on the older UI and we are really excited about the whole new UI/UX that was just released this fall with V8.82. It continues to get great reviews from users that have seen and used it. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Milind K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Milind K.") MK Milind K. Managing Director Enterprise (\> 1000 emp.) 10/25/2023 "World class tool for advanced statistical forecasting, demand and Inventory & Replenishment Planning" 5/5 What do you like best about Service Optimizer 99+? 1. Advanced algorithms to understand demand profiles based on sales orders/lines etc to accurately estimate demand errors which drive safety stock optimisation 2. Ability to model events for demand (promotions events etc) & supply 3. Ease of use & implementation of the tool for enterprise scale 4. End-to-end functionality from statistical forecasting to replenishment planning including highly advanced multi-echelon inventory & service level optimisation 5. Global team of dedicated product development & client success professionals Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Not dislikes: but more future roadmap items 1. Productise the Inventory Simulation Capability 2. Easier data model management for scenario analysis Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? 1. Multi-level inventory optimisation 2. Advanced Statistical Forecasting based demand error estimation Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8764577/official_response/edit) Thanks for your great review and yes, we are also quite proud of our solution suite. Please feel free to submit your product suggestions in our ToolsGroup Community Portal, as our product teams are very active on it and will certainly welcome your ideas. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Mid-Market (51-1000 emp.) 11/11/2023 "Delivers consistent service level &minimize stock investment over time in an highly automated way!" 5/5 What do you like best about Service Optimizer 99+? You can manage large, complex supply chains with comprehensive assortment in a very efficient way. You do not have to grow the number of planners as your business grows. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? In some unmature organizations automation might be threathing at the beginning. This can be challenging to adress. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? The core of SO99+ is its multi-echelon inventory optimizaton (MEIO) capabilities. It is truly powerful. The same goes for the "service class" approach that makes the traditional limiting ABC-classification obsolete. Adding its frequency based probabilistic forecasting methodology handling everything from the easy high runners to the really tricky slow moving items and its constraint tunnel approach in replensihment makes it unique. In the end it delivers business value every day for our clients. That is the number one reason why we and our clients are so satisfied with SO99+. Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8857530/official_response/edit) Delivering business value to our customers is what drives ToolsGroup. We really appreciate our partnership and look forward to helping many more together! Validated ReviewerIncentivizedSource: Seller invite ![Pablo B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo B.") PB Pablo B. Gerente Unidad de Negocio Supply Chain e Industria 4.0 Mid-Market (51-1000 emp.) 11/19/2023 "Improve the service by reducing stocks easily." 5/5 What do you like best about Service Optimizer 99+? It is a very powerful tool and provides great benefits. Its handling is very simple with a very intuitive interface. It helps digital transformation by allowing the automation of tasks that do not require human intervention. Task automation provides quick response to changes in the supply chain with minimal effort. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? The user interface (UI/UX) could be improved. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Improve the level of service while reducing stock. Align the company's objectives and initiatives. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Mid-Market (51-1000 emp.) 11/9/2023 "Advanced solution and technologies for Planning Process" 5/5 What do you like best about Service Optimizer 99+? Very flexible and scalable solution that allows you to transversally manage planning processes at various levels of complexity Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? It is always do better, but at the moment there is nothing in particular that we don't like Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? SO99+ supports the planning processes at each stages. All the processes are automatized and the users can work in "excpetion modality". The tool not only produces very accurate results thanks to its technology, but also allows you to concentrate your efforts on activities with value for the company Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8840909/official_response/edit) We really appreciate your review and glad you find it so powerful, enabling staff to focus on strategic activities for the company. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Martin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin W.") MW Martin W. Small-Business (50 or fewer emp.) 11/10/2023 "Undoubtedly the leading F&R Solution" 5/5 What do you like best about Service Optimizer 99+? Unmatched forecast accuracy from SO99+'s probabilistic statistical forecasting, and similar best of class, true multi-echelon inventory optimisation Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? SO99+ has few weakness as a singe platform, digital twin planning solution Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? End-to-end supply chain planning. SO99+ creates an end-to-end, demand driven supply plan, based on optimal inventory recomendations . Our clients have extensively documented significant improvements in product availabilty, (driving higher revenue), from less inventory (freeing up working capital), with greater operational efficiency (lower operating costs) Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8855086/official_response/edit) We are thrilled with the review, thanks. We are quite proud of our solution and the benefits it delivers to our customers. Validated ReviewerIncentivizedSource: Seller invite ## Questions about Service Optimizer 99+? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Service Optimizer 99+ ](https://www.g2.com/products/service-optimizer-99/discussions/new) GU Guest User What is Service Optimizer 99+ used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-service-optimizer-99-used-for) [ View all Discussions ](https://www.g2.com/products/service-optimizer-99/discuss) ## Pricing Options Pricing provided by Toolsgroup. ### ToolsGroup SO99+ $-$$$$ [ View More Pricing Information ](https://www.g2.com/products/service-optimizer-99/pricing) Service Optimizer 99+ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d0d6ccf428616c2b6e15d4988148712b/sap-integrated-business-planning.png "Product Avatar Image") SAP Integrated Business... 4.3/5(299) [ Compare Now ](https://www.g2.com/compare/sap-integrated-business-planning-vs-service-optimizer-99) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bdd389537278925fc22650827d798517/relex-solutions-relex.jpg "Product Avatar Image") RELEX Solutions 4.6/5(21) [ Compare Now ](https://www.g2.com/compare/relex-solutions-relex-vs-service-optimizer-99) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_58f457a193bfbf123c6bf19c16dfa882/blue-yonder-demand-planning.png "Product Avatar Image") Blue Yonder Demand Planning 4.1/5(30) [ Compare Now ](https://www.g2.com/compare/blue-yonder-demand-planning-vs-service-optimizer-99) ##### ##### Service Optimizer 99+ Features Analytics Demand Forecasting Business Reporting - Supply Chain Planning Reporting Warehouse Management Sales and Operations Planning - Supply Chain Planning Production Planning - Supply Chain Planning Collaborate Optimization Collaboration Integrations Multiple users Forecast collaboration [ View More Features ](https://www.g2.com/products/service-optimizer-99/features) ##### Categories on G2 [Inventory Control](https://www.g2.com/categories/inventory-control-software)[Sales & Ops Planning](https://www.g2.com/categories/sales-ops-planning)[Supply Chain Planning](https://www.g2.com/categories/supply-chain-planning) [Inventory Control](https://www.g2.com/categories/inventory-control-software)[Sales & Ops Planning](https://www.g2.com/categories/sales-ops-planning)[Supply Chain Planning](https://www.g2.com/categories/supply-chain-planning)[Demand Planning](https://www.g2.com/categories/demand-planning) [Show MoreShow Less](javascript:void(0);) ##### Explore More [NEOGOV vs Watermark Faculty Success: which is better for faculty tracking and accreditation management?](https://www.g2.com/discussions/neogov-vs-watermark-faculty-success-which-is-better-for-faculty-tracking-and-accreditation-management)[Which columnar databases deliver near-instant results on complex analytical queries across billion-row datasets?](https://www.g2.com/discussions/which-columnar-databases-deliver-near-instant-results-on-complex-analytical-queries-across-billion-row-datasets)[Which financial fraud prevention software reduces manual review workload while catching stolen card use?](https://www.g2.com/discussions/which-financial-fraud-prevention-software-reduces-manual-review-workload-while-catching-stolen-card-use) [Which desktop search platforms help knowledge workers reclaim time spent on document location each week?](https://www.g2.com/discussions/which-desktop-search-platforms-help-knowledge-workers-reclaim-time-spent-on-document-location-each-week)[CrowdStrike vs Wiz for a security team that needs cloud infrastructure monitoring with solid posture management and automated misconfiguration remediation?](https://www.g2.com/discussions/crowdstrike-vs-wiz-for-a-security-team-that-needs-cloud-infrastructure-monitoring-with-solid-posture-management-and-automated-misconfiguration-remediation)[Pros and Cons Details](https://www.g2.com/products/service-optimizer-99/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)