When assessing the two solutions, reviewers found Service Optimizer 99+ easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with RELEX.
Reviewers felt that Service Optimizer 99+ meets the needs of their business better than RELEX.
When comparing quality of ongoing product support, reviewers felt that Service Optimizer 99+ is the preferred option.
For feature updates and roadmaps, our reviewers preferred the direction of Service Optimizer 99+ over RELEX.
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