# Oracle Field Service vs SAP Field Service Management Comparison
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## AI Generated Summary
- **G2 reviewers report** that SAP Field Service Management excels in providing real-time tracking of jobs and technicians, which users find invaluable for saving time and reducing errors. One user highlighted the convenience of having everything in one place, making it easier to manage operations effectively.
- **Users say** that Oracle Field Service offers a user-friendly interface and a smooth experience when assigning jobs to multiple functions in real time. This capability has reportedly led to faster response times and improved resource allocation, showcasing its effectiveness in operational efficiency.
- **Reviewers mention** that SAP Field Service Management's Dispatching Board provides exceptional visibility, allowing managers to see their team's locations on a map. This feature has been described as a game-changer, bridging the gap between back-office operations and field technicians.
- **According to verified reviews** , Oracle Field Service is praised for its compatibility and ease of integration with third-party systems and ERP solutions. Users appreciate how this flexibility enhances their overall service delivery and operational workflows.
- **G2 reviewers highlight** that SAP Field Service Management offers robust analytics and KPI tracking, which users find essential for gaining insights into performance. This feature allows for a comprehensive view of results, helping teams make informed decisions based on data.
- **Users express concerns** about Oracle Field Service's overall market presence, as it has fewer recent reviews compared to SAP Field Service Management. This disparity may indicate a need for Oracle to enhance its user engagement and support to remain competitive in the field service management space.



| | Oracle Field Service | SAP Field Service Management | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 23 | 73 | 
| **Largest Market Segment** | Enterprise (61.9% of reviews) | Enterprise (40.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Oracle Field Service

Pros:
- Customer Support (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Learning Curve (2 reviews)
- Customization Difficulties (1 reviews)

### SAP Field Service Management

Pros:
- Ease of Use (18 reviews)
- Real-Time Data (17 reviews)

Cons:
- Learning Curve (18 reviews)
- Improvement Needed (14 reviews)

---
## Ratings Comparison
| Rating | Oracle Field Service | SAP Field Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.2 (19 reviews) | 8.8 (40 reviews) | 
  | **Ease of Use** | 7.6 (19 reviews) | 8.2 (41 reviews) | 
  | **Ease of Setup** | 7.9 (11 reviews) | 8.3 (30 reviews) | 
  | **Ease of Admin** | 7.9 (8 reviews) | 8.6 (6 reviews) | 
  | **Quality of Support** | 7.6 (17 reviews) | 8.4 (36 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.5 (8 reviews) | 9.0 (7 reviews) | 
  | **Product Direction (% positive)** | 7.5 (19 reviews) | 8.5 (39 reviews) | 

---
## Pricing

### Oracle Field Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SAP Field Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Oracle Field Service** | 8.2/10 | 17 |
| **SAP Field Service Management** | 8.7/10 | 36 |

#### Generative AI

| Feature | Oracle Field Service | SAP Field Service Management | 
|---|---|---|
| **AI Text Summarization** | 9.0 (5 reviews) | 8.6 (17 reviews) | 
| **AI Image-to-Text** | 8.3 (5 reviews) | 8.4 (15 reviews) | 

#### Before the Job

| Feature | Oracle Field Service | SAP Field Service Management | 
|---|---|---|
| **Calendar** | 8.0 (14 reviews) | 9.2 (24 reviews) | 
| **Dispatch** | 8.5 (12 reviews) | 8.9 (20 reviews) | 
| **Roles** | 7.6 (13 reviews) | 8.9 (23 reviews) | 
| **Booking** | 8.1 (12 reviews) | 8.5 (19 reviews) | 

#### On the Job

| Feature | Oracle Field Service | SAP Field Service Management | 
|---|---|---|
| **Location** | 7.8 (13 reviews) | 9.3 (22 reviews) | 
| **Employee Communication** | 8.6 (12 reviews) | 9.1 (24 reviews) | 
| **Behavior Monitoring** | 7.5 (14 reviews) | 8.4 (18 reviews) | 
| **Client Notifications** | 7.9 (13 reviews) | 8.4 (17 reviews) | 
| **Field Sales** | 9.2 (6 reviews) | 8.9 (21 reviews) | 

#### After the Job

| Feature | Oracle Field Service | SAP Field Service Management | 
|---|---|---|
| **Reports** | 8.0 (14 reviews) | 8.9 (20 reviews) | 
| **Analytics** | 8.2 (14 reviews) | 8.6 (18 reviews) | 
| **Invoicing** | 7.9 (13 reviews) | 8.9 (19 reviews) | 
| **CRM Integrations** | 8.1 (14 reviews) | 8.5 (22 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Oracle Field Service | SAP Field Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (10 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Oracle Field Service | SAP Field Service Management | 
|---|---|---|
| **Small-Business** | 9.5% | 22.2% | 
| **Mid-Market** | 28.6% | 37.0% | 
| **Enterprise** | 61.9% | 40.7% | 

### By Industry

#### Oracle Field Service

- **Telecommunications:** 19.0%
- **Information Technology and Services:** 19.0%
- **Publishing:** 4.8%
- **Pharmaceuticals:** 4.8%
- **Outsourcing/Offshoring:** 4.8%
- **Oil & Energy:** 4.8%
- **Leisure, Travel & Tourism:** 4.8%
- **Hospitality:** 4.8%
- **Hospital & Health Care:** 4.8%
- **Government Administration:** 4.8%
- **Other:** 23.8%

#### SAP Field Service Management

- **Computer Software:** 11.6%
- **Logistics and Supply Chain:** 9.3%
- **Accounting:** 7.0%
- **Construction:** 7.0%
- **Information Technology and Services:** 7.0%
- **Chemicals:** 4.7%
- **Manufacturing:** 4.7%
- **Airlines/Aviation:** 2.3%
- **Apparel & Fashion:** 2.3%
- **Architecture & Planning:** 2.3%
- **Other:** 41.9%

---
## Alternatives

### Alternatives to Oracle Field Service

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (524 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (374 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (370 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5369 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1599 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (964 reviews)

### Alternatives to SAP Field Service Management

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (408 reviews)
- [VISITOUR](https://www.g2.com/products/visitour/reviews) — 4.5/5 stars (1 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (374 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4893 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5369 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1599 reviews)

---
## Top Discussions

### Oracle Field Service

No discussions available for this product.

### SAP Field Service Management

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-field-service-vs-sap-field-service-management)