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Compare Oracle Field Service and SAP Field Service Management 
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At a Glance
Market Segments
Enterprise (59.1% of reviews)
Enterprise (44.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Oracle Field Service
Star Rating
(24)4.0 out of 5
Market Segments
Enterprise (59.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle Field ServiceSAP Field Service Management
Star Rating
(36)4.2 out of 5
Market Segments
Enterprise (44.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Field Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Field Service excels in its dispatch capabilities with a score of 8.5, but reviewers mention that SAP Field Service Management outperforms it with a score of 9.2, highlighting its more intuitive interface and efficiency in managing field resources.
- Reviewers mention that SAP Field Service Management offers superior client notifications with a score of 9.0, while Oracle Field Service's score of 8.0 indicates room for improvement, as users desire more customizable notification options.
- G2 users report that Oracle Field Service's calendar functionality scores 8.0, which is lower than SAP Field Service Management's 9.2, suggesting that users find SAP's calendar more user-friendly and effective for scheduling jobs.
- Users on G2 highlight that while Oracle Field Service has a decent score of 8.0 for reports, SAP Field Service Management's score of 8.8 indicates a more robust reporting feature that provides deeper insights and analytics, which users find essential for decision-making.
- Reviewers mention that Oracle Field Service's employee communication features score 8.5, but users report that SAP Field Service Management's score of 8.8 reflects a more seamless communication experience, particularly in real-time updates and collaboration tools.
- Users say that while Oracle Field Service has a solid score of 8.0 for CRM integrations, SAP Field Service Management's score of 8.6 suggests better compatibility and ease of integration with popular CRM systems, which is a critical factor for many businesses.
Pricing
Entry-Level Pricing
Oracle Field Service
No pricing availableSAP Field Service Management
No pricing availableFree Trial
Oracle Field Service
No trial information availableSAP Field Service Management
Free Trial is available
Ratings
Meets Requirements
8.1
20
8.8
23
Ease of Use
7.7
20
7.9
23
Ease of Setup
7.9
12
8.1
12
Ease of Admin
7.9
8
Not enough data
Quality of Support
7.8
18
8.6
20
Has the product been a good partner in doing business?
7.5
8
9.0
5
Product Direction (% positive)
7.1
20
8.9
22
Features by Category
Generative AI
8.3
6
8.3
14
7.8
6
8.3
14
Before the Job
8.0
15
8.9
17
8.3
13
8.8
17
7.5
14
8.6
18
7.9
13
8.1
15
On the Job
7.6
14
9.1
16
8.6
13
9.0
17
7.3
15
8.3
17
7.6
14
8.3
16
9.0
7
8.6
17
After the Job
7.7
15
8.8
16
8.2
15
8.6
15
7.7
14
8.7
15
8.0
15
8.2
15
Agentic AI - Field Service Management
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
8.3
8
Categories
Categories
Shared Categories
Oracle Field Service and SAP Field Service Management are categorized as Field Service Management
Unique Categories
Oracle Field Service has no unique categories
SAP Field Service Management has no unique categories
Reviews
Reviewers' Company Size
Oracle Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Field Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
18.2%
Information Technology and Services
18.2%
Publishing
4.5%
Pharmaceuticals
4.5%
Outsourcing/Offshoring
4.5%
Other
50.0%
Computer Software
16.0%
Construction
12.0%
Manufacturing
8.0%
Information Technology and Services
8.0%
Utilities
4.0%
Other
52.0%
Alternatives
Discussions
Oracle Field Service has no discussions with answers
SAP Field Service Management has no discussions with answers
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