I like how SAP Commerce Cloud handles data outputs and inputs, as this helps in the traceability of raw materials in the warehouse. I also appreciate the accumulation of data in the database, which is useful in my work environment. Review collected by and hosted on G2.com.

The menus are not very intuitive and modern. Review collected by and hosted on G2.com.

I like SAP Commerce Cloud for its seamless SAP ERP integration, which is quite valuable for handling our internal B2B procurement catalogue. I also appreciate the advanced catalogue management feature that helps manage complex B2B catalogues effectively. Review collected by and hosted on G2.com.

I find the supplier onboarding process complex, which makes it harder to get new suppliers set up efficiently. The initial setup of SAP Commerce Cloud is also a challenge due to its complex technical implementation. Review collected by and hosted on G2.com.

With SAP Commerce Cloud, I felt like we had a robust partner. The platform behaves like a high-performance engine that seamlessly manages an immense amount of products, orders, and traffic. For the end user (the purchasing customer), the experience is seamless and frictionless, which is the most favorable and universally accessible feature. What I like most, and which is extremely beneficial for anyone who works with websites (without being a programmer), is the ability to personalize the customer experience through AI. The platform has built-in tools that allow: AI-powered Product Recommendations: Show customers the products they really want to see, based on their purchasing history and patterns. Personalized Content: I can change entire banners and promotions on the homepage or in specific categories for different customer segments. The user interface for making these changes is intuitive. You don't need to be a developer to improve conversion rates. For a marketing or product manager, this ease of use for delivering hyper-personalized experiences is pure gold. Review collected by and hosted on G2.com.

Well, the software is incredibly powerful, but precisely because of its complexity and its origins in the enterprise world, it requires highly specialized developers and consultants. It's not that easy to find talent outside the SAP/Hybris niche, and if you do find it, it's usually expensive. In short: implementation and major modifications require a significant investment of time and money, and if you don't have an experienced in-house team, you're heavily reliant on SAP partners. It's not a "plug and play" solution for getting to market quickly. Review collected by and hosted on G2.com.

What I find most useful is its ability to manage complex catalogs and adapt to omnichannel architectures. The native integration with other SAP modules (ERP, CRM) allows for data centralization that streamlines operations. The platform is robust, scalable, and designed for high-volume environments. It also offers fine customization of customer journeys, which is a real advantage for marketing. Review collected by and hosted on G2.com.

What seems less useful to me is the technical complexity of the implementation. Experienced teams are needed to fully benefit from it, which can hinder SMEs. The overall cost (license + maintenance + training) is high. Finally, some advanced features lack clarity in the documentation, which sometimes slows down deployment. Review collected by and hosted on G2.com.

While SAP Commerce Cloud offers a lot of powerful features, I find it can be overly complex for new users. The setup process is lengthy, and sometimes the documentation isn’t as clear as it could be, which slows down onboarding. Customizations require significant development effort, and updates occasionally introduce unexpected issues. Additionally, the cost can be quite high for smaller teams, and technical support response times could be improved. Overall, it’s a strong platform, but there’s a learning curve and some operational challenges to consider Review collected by and hosted on G2.com.

What I dislike most about SAP Commerce Cloud is that it can be quite complex to set up and manage, especially for new users. The documentation is sometimes unclear, which slows down onboarding and troubleshooting. Customizations often require significant technical effort, and updates can occasionally cause unexpected issues. Pricing is also on the higher side, making it less accessible for smaller businesses. While powerful, it definitely comes with a steep learning curve and some operational challenges. Review collected by and hosted on G2.com.

being in retail and working with world's top knotch brands I can say this is one of the best products larger enterprise can use, its feature rich, and out of the box, supports omnichannel and good handling of global catalogues, great with SAP ecosystem integration, great with performance and stable product. supports almost all business use cases, how complex it may be and offers great level of personalization and excellent user experience. customer support is good in many cases Review collected by and hosted on G2.com.

again everything boils down to the cost of implementation and managing it, sadly just like other sap products its very costly, it not that easy to implement and use so we can say end users will have to spend a lot of time to learn the system, its you endup using as is good for you else it has too much of customization overhead, again just like other sap products it has upgrades or you can say maintainence burden, you don't have options to run it on any cloud providers you have to stick to azure in many cases, small businesses can't run it due to heavy cost, so meant for bigger cash rich businesses, if comparison to its competitors, its take more time for a store front to go live, unless you have sap in your ecosystem heavy embedded, I will not suggest sap, but again its a real deal if you choose to go with this Review collected by and hosted on G2.com.

I started working with SAP pretty recently, around 6m ago when I, as a consultant started on a project for a telco company in the Czech republic. I have been using SAP and communicating with people using SAP almost daily.

Here are my thoughts:

Ease of Use: SAP Commerce Cloud is powerful but not very intuitive or easy to use at first. The learning curve is steep, especially for new developers or business users. Once configured and customized, day-to-day management is fairly smooth, but it’s definitely not “plug and play.”

Implementation is complex and very time-consuming. You need an experienced team to get it right, and going live did require a significant effort. Prebuilt templates help, but (in my experience helping coworkers) customization is almost always required.

Support from SAP is in my experience reliable and professional, I contacted support a couple of times during configuration and to understand some best practices.

Our company was already in the SAP ecosystem, so integrations (in our case ERP, S/4HANA) are straightforward and smooth. Connecting to non-SAP systems, however, can require more effort and custom work. Review collected by and hosted on G2.com.

The only downside I can think of is pretty high cost. I guess you can also say that the learning curve is very steep and the complexity of the software is high. When jumping versions or incorporating new modules, migrations or architectural changes can become challenging, especially if many customizations are in play. In certain scenarios (especially with big data or complex problems), response times can lag. Review collected by and hosted on G2.com.

I like the ability of SAP Commerce Cloud to handle and manage large and complex commerce operations nicely. Its scalability supports business in high traffic situations and the performance is nice. Review collected by and hosted on G2.com.

The complexity of the program didn't work well, as configuring the system and customization took time and required technical expertise. Review collected by and hosted on G2.com.

What I like best about SAP Commerce Cloud is how flexible and scalable it is. It allows businesses to manage complex product catalogs, integrate smoothly with other SAP solutions, and deliver personalized customer experiences. I also like that it’s cloud-based, which makes it easier to update, maintain, and support long-term growth. Review collected by and hosted on G2.com.

What I dislike about SAP Commerce Cloud is that it can be complex to implement and customize at first. It requires strong technical expertise and time to set up properly, which can be challenging for some businesses. However, once it’s up and running, the platform is powerful and provides a lot of value. Review collected by and hosted on G2.com.

Flexible to use,

Anywhere wherever the internet available, you can perform your task

Custmoer Support is always available

Using for B2B customer, and it is very easy to handle while working

Using Non tech module which can be easily accessible. Review collected by and hosted on G2.com.

Complicated to learn at the beginning as a fresher if you do not know anything about the experience in any field.

Costing is high for small level of organization. Review collected by and hosted on G2.com.