The G2 on SAP Commerce Cloud

SAP Commerce Cloud Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use in SAP Commerce Cloud, enabling seamless personalization without technical expertise. (48 mentions)

Users value the excellent integration with the SAP ecosystem, enhancing their e-commerce operations significantly. (27 mentions)

Users value the easy integration with the SAP ecosystem, enhancing their e-commerce operational efficiency. (21 mentions)

Users value the easy integrations of SAP Commerce Cloud, enhancing collaboration with existing SAP systems and tools. (20 mentions)

Users value the user-friendly interface of SAP Commerce Cloud, which enhances personalized customer experiences effortlessly. (18 mentions)

Users value the omnichannel capabilities of SAP Commerce Cloud, enhancing order management and personalized customer experiences. (18 mentions)

Users find SAP Commerce Cloud to be expensive for small organizations, hindering accessibility and implementation efforts. (33 mentions)

Users find the complexity of SAP Commerce Cloud challenging, requiring substantial expertise and time for effective implementation. (21 mentions)

Users find difficult learning curve due to complex backend processes and extensive documentation changes required for use. (21 mentions)

Users note a steep learning curve with SAP Commerce Cloud, making initial setup and management difficult for newcomers. (19 mentions)

Users experience slow performance with the Commerce Cloud portal, especially during rapid operations, affecting usability and efficiency. (17 mentions)

Users face technical issues with SAP Commerce Cloud, including server problems and costly delays during deployment. (15 mentions)

Top Pros or Advantages of SAP Commerce Cloud

1. Ease of Use

Users appreciate the ease of use in SAP Commerce Cloud, enabling seamless personalization without technical expertise.

See 48 mentions

See Related User Reviews

Jesus R.

Enterprise (> 1000 emp.)

5.0/5

"The Robust Engine Behind an Epic Shopping Experience"

What do you like about SAP Commerce Cloud?

With SAP Commerce Cloud, I felt like we had a robust partner. The platform behaves like a high-performance engine that seamlessly manages an immense a

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"SAP Commerce cloud review"

What do you like about SAP Commerce Cloud?

I appreciate that we have the ability to add item pricing for both promotions and regular, everyday pricing. It's convenient that these changes take e

2. Integrations

Users value the excellent integration with the SAP ecosystem, enhancing their e-commerce operations significantly.

See 27 mentions

See Related User Reviews

Kamila V.

Mid-Market (51-1000 emp.)

5.0/5

"My Short Review on a Resourceful, Cool Tool"

What do you like about SAP Commerce Cloud?

It is very user-friendly and easy to manage and use. Its versatility makes it easy to implement and integrate in my job tasks and helps provide better

Sara V.

Small-Business (50 or fewer emp.)

4.5/5

"Robust and Scalable E-Commerce Platform for Complex Business Needs"

What do you like about SAP Commerce Cloud?

SAP Commerce Cloud is a powerful enterprise-level e-commerce platform that excels in handling complex B2B and B2C operations. Its strong integration w

3. Easy Integration

Users value the easy integration with the SAP ecosystem, enhancing their e-commerce operational efficiency.

See 21 mentions

See Related User Reviews

Kamila V.

Mid-Market (51-1000 emp.)

5.0/5

"My Short Review on a Resourceful, Cool Tool"

What do you like about SAP Commerce Cloud?

It is very user-friendly and easy to manage and use. Its versatility makes it easy to implement and integrate in my job tasks and helps provide better

Sara V.

Small-Business (50 or fewer emp.)

4.5/5

"Robust and Scalable E-Commerce Platform for Complex Business Needs"

What do you like about SAP Commerce Cloud?

SAP Commerce Cloud is a powerful enterprise-level e-commerce platform that excels in handling complex B2B and B2C operations. Its strong integration w

4. Easy Integrations

Users value the easy integrations of SAP Commerce Cloud, enhancing collaboration with existing SAP systems and tools.

See 20 mentions

See Related User Reviews

RAVI K.

Small-Business (50 or fewer emp.)

4.0/5

"SAP COMMERCIAL CLOUD"

What do you like about SAP Commerce Cloud?

"SAP commerce cloud provides a platform for building and deploying e-commerce applications. It comes with Spartacus (Composable Storefront) which is a

Heena N.

Small-Business (50 or fewer emp.)

4.0/5

"Empowering Online Growth: My Experience with SAP Commerce Cloud"

What do you like about SAP Commerce Cloud?

What I like most about SAP Commerce Cloud is how well it connects with other SAP systems like ERP and CRM. It's a reliable platform that scales with

5. Customer Experience

Users value the user-friendly interface of SAP Commerce Cloud, which enhances personalized customer experiences effortlessly.

See 18 mentions

See Related User Reviews

Jesus R.

Enterprise (> 1000 emp.)

5.0/5

"The Robust Engine Behind an Epic Shopping Experience"

What do you like about SAP Commerce Cloud?

With SAP Commerce Cloud, I felt like we had a robust partner. The platform behaves like a high-performance engine that seamlessly manages an immense a

Sandeep Kumar B.

Small-Business (50 or fewer emp.)

3.0/5

"Comprehensive Yet Complex"

What do you like about SAP Commerce Cloud?

Robust Integration with SAP Ecosystem: SAP Commerce Cloud integrates seamlessly with SAP’s broader ecosystem, such as SAP ERP, SAP S/4HANA, and SAP Cu

6. Product Management

Users value the omnichannel capabilities of SAP Commerce Cloud, enhancing order management and personalized customer experiences.

See 18 mentions

See Related User Reviews

Jesus R.

Enterprise (> 1000 emp.)

5.0/5

"The Robust Engine Behind an Epic Shopping Experience"

What do you like about SAP Commerce Cloud?

With SAP Commerce Cloud, I felt like we had a robust partner. The platform behaves like a high-performance engine that seamlessly manages an immense a

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"SAP Commerce cloud review"

What do you like about SAP Commerce Cloud?

I appreciate that we have the ability to add item pricing for both promotions and regular, everyday pricing. It's convenient that these changes take e

Top Cons or Disadvantages of SAP Commerce Cloud

1. Expensive

Users find SAP Commerce Cloud to be expensive for small organizations, hindering accessibility and implementation efforts.

See 33 mentions

See Related User Reviews

Jesus R.

Enterprise (> 1000 emp.)

5.0/5

"The Robust Engine Behind an Epic Shopping Experience"

What do you dislike about SAP Commerce Cloud?

Well, the software is incredibly powerful, but precisely because of its complexity and its origins in the enterprise world, it requires highly special

Shubhi K.

Small-Business (50 or fewer emp.)

4.5/5

"SAP Commerce Cloud Benefits"

What do you dislike about SAP Commerce Cloud?

In small organization it cost higher for company to set up as they can't afford it. Pro execution is required at every stage.

2. Complexity

Users find the complexity of SAP Commerce Cloud challenging, requiring substantial expertise and time for effective implementation.

See 21 mentions

See Related User Reviews

Jesus R.

Enterprise (> 1000 emp.)

5.0/5

"The Robust Engine Behind an Epic Shopping Experience"

What do you dislike about SAP Commerce Cloud?

Well, the software is incredibly powerful, but precisely because of its complexity and its origins in the enterprise world, it requires highly special

Sandeep Kumar B.

Small-Business (50 or fewer emp.)

3.0/5

"Comprehensive Yet Complex"

What do you dislike about SAP Commerce Cloud?

Complex Setup and Maintenance: SAP Commerce Cloud can be challenging to set up, requiring substantial configuration and technical expertise. Managing

3. Difficult Learning

Users find difficult learning curve due to complex backend processes and extensive documentation changes required for use.

See 21 mentions

See Related User Reviews

RAVI K.

Small-Business (50 or fewer emp.)

4.0/5

"SAP COMMERCIAL CLOUD"

What do you dislike about SAP Commerce Cloud?

Commerce cloud portal sometimes get stuck when rapidly making operations on it. It also lacks ability to configure or change backend process that runs

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Headless Applications with SAP Commerce Cloud"

What do you dislike about SAP Commerce Cloud?

The Commerce Cloud portal occasionally gets stuck when performing rapid operations. Additionally, it lacks the capability to configure or modify the b

4. Learning Curve

Users note a steep learning curve with SAP Commerce Cloud, making initial setup and management difficult for newcomers.

See 19 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Great Personalization and Omnichannel Support"

What do you dislike about SAP Commerce Cloud?

Integration cost of SAP Commerce Cloud is on the higher side specially for small businesses and users initially find it challenging to learn to implem

Lisa P.

Small-Business (50 or fewer emp.)

3.5/5

"Commerce Cloud - Dashboard Game Changer"

What do you dislike about SAP Commerce Cloud?

High barrier to entry. There are some things that were not intuitive at the beginning. Over time, we figured out solutions that were able to make it m

5. Slow Performance

Users experience slow performance with the Commerce Cloud portal, especially during rapid operations, affecting usability and efficiency.

See 17 mentions

See Related User Reviews

RAVI K.

Small-Business (50 or fewer emp.)

4.0/5

"SAP COMMERCIAL CLOUD"

What do you dislike about SAP Commerce Cloud?

Commerce cloud portal sometimes get stuck when rapidly making operations on it. It also lacks ability to configure or change backend process that runs

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Headless Applications with SAP Commerce Cloud"

What do you dislike about SAP Commerce Cloud?

The Commerce Cloud portal occasionally gets stuck when performing rapid operations. Additionally, it lacks the capability to configure or modify the b

6. Technical Issues

Users face technical issues with SAP Commerce Cloud, including server problems and costly delays during deployment.

See 15 mentions

See Related User Reviews

Akshay S.

Enterprise (> 1000 emp.)

5.0/5

"SAP commerce cloud easy to use in BPO industry"

What do you dislike about SAP Commerce Cloud?

It is some time server issue and also setup the cost of this service is quite high

Ankita R.

Enterprise (> 1000 emp.)

5.0/5

"Cloud Deployment"

What do you dislike about SAP Commerce Cloud?

While deploying thing getting delayed in Commerce cloud

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Heena N.

Assistant Manager

Small-Business (50 or fewer emp.)

6/15/2024

"Empowering Online Growth: My Experience with SAP Commerce Cloud"

4/5

What do you like best about SAP Commerce Cloud?

What I like most about SAP Commerce Cloud is how well it connects with other SAP systems like ERP and CRM. It's a reliable platform that scales with our needs, whether we're selling to other businesses or directly to consumers. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Setting up SAP Commerce Cloud can be complicated at first and requires technical skills. The costs for licensing and maintenance may also seem high, but once it's set up, its strong features and integrations provide good value. Review collected by and hosted on G2.com.

Diwakar S.

IT Support Analyst

Small-Business (50 or fewer emp.)

11/14/2024

"Cloud a new fuel to data store"

4.5/5

What do you like best about SAP Commerce Cloud?

The SAP cloud provides complete hassle free platform that makes the use more comfortable l. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Almost is smooth as smoothie l, need to improve more on hovering. Review collected by and hosted on G2.com.

RAVI K.

Design Engineer

Small-Business (50 or fewer emp.)

5/21/2024

"SAP COMMERCIAL CLOUD"

4/5

What do you like best about SAP Commerce Cloud?

"SAP commerce cloud provides a platform for building and deploying e-commerce applications. It comes with Spartacus (Composable Storefront) which is an Angular based JavaScript library for frontend which talks to SAP commerce cloud exclusively through OCC (Omni Commerce Connect) REST API. It provides integration/admin teams with other tools like SmartEdit, ASM (Assisted Service Mode), BackOffice that allows business to configure necessary changes without need to continuously deploy code." Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Commerce cloud portal sometimes get stuck when rapidly making operations on it. It also lacks ability to configure or change backend process that runs behind scene for building any project via YAML file. Documentation notes also require major change to make it easy to understand and use. Review collected by and hosted on G2.com.

Verified User in Furniture

Small-Business (50 or fewer emp.)

6/18/2024

"Headless Applications with SAP Commerce Cloud"

4/5

What do you like best about SAP Commerce Cloud?

SAP Commerce Cloud utilizes modern architecture and concepts, making it easier to build and deploy e-commerce applications. It features the Hybris Administrative Console (HAC), which allows for configuration changes specific to each environment. For teams following an agile approach with deployments across multiple environments in the software development lifecycle, this is especially beneficial. The services for APIs and storefronts are integrated into each required environment, working seamlessly together to enhance the customer experience. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

The Commerce Cloud portal occasionally gets stuck when performing rapid operations. Additionally, it lacks the capability to configure or modify the backend processes that operate behind the scenes for building any project via a YAML file. The documentation also needs significant revisions to enhance its clarity and usability. Review collected by and hosted on G2.com.

Ankita R.

Software Engineer

Enterprise (> 1000 emp.)

11/23/2024

"Cloud Deployment"

5/5

What do you like best about SAP Commerce Cloud?

At a time i can deploy many micro services Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

While deploying thing getting delayed in Commerce cloud Review collected by and hosted on G2.com.

Subam S.

Senior System Engineer

Enterprise (> 1000 emp.)

11/14/2024

"SAP Cloud"

5/5

What do you like best about SAP Commerce Cloud?

The best part of SAP commerce cloud is the ability to deliver seamless personalized omni channel experience to B2B clients. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

The solution is complex and costly to implement. Review collected by and hosted on G2.com.

Deeksha D.

Order manager

Enterprise (> 1000 emp.)

8/22/2024

"SAP is amazing software and very useful"

5/5

What do you like best about SAP Commerce Cloud?

In SAP commerce cloud we get unified platform and we get choice for advance search and filtering and we get multi lingual catalogs and we also get workflow control. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

In some cases troubleshooting is required.

Sometime we need to communicate with suppliers. Review collected by and hosted on G2.com.