Strong integration with SAP: ideal if the company already uses SAP ERP or S/4HANA, as data is centralized (customers, orders, invoices...).

Robust solution: suitable for large organizations with complex processes.

Extensive features: sales management, marketing, customer service, campaigns, analytics.

Customization: ability to adapt workflows and screens to specific needs. Review collected by and hosted on G2.com.

Complex interface: often considered unintuitive and outdated compared to more modern CRMs (Salesforce, HubSpot, Zoho).

Learning curve: requires a lot of training for users.

High cost: licenses + integration + maintenance → often much more expensive than "ready-to-use" cloud CRMs.

Deployment time: long and costly projects, especially in large companies.

Rigidity: even if customizable, some find the solution cumbersome and less agile in the face of changing needs. Review collected by and hosted on G2.com.

It’s an all-in-one system that helps align data across the organization globally. Information is kept in the system, which makes it easier for users to define their job requirements and work with consistent data. Review collected by and hosted on G2.com.

I’m unable to upload data in bulk. I wish it had file-reading tools that could read data from Excel and upload everything into the system at once. Having to upload entries one by one is very time-consuming. Review collected by and hosted on G2.com.

I find SAP Commerce Cloud pretty straightforward to follow and appreciate how clear it is where all the required information needs to be allocated. The initial setup was very easy for me. Review collected by and hosted on G2.com.

Certain aspects feel like there is too much clicking to do, and the process for creating parts can be smoother. I also wish there was an option to copy and paste in certain boxes. Review collected by and hosted on G2.com.

I like how it organizes and control to things like catalog management, pricing, and promotions. It makes it easier to manage large assortments and keep everything consistent across channels, while still allowing flexibility for different accounts with our integrations from IT Review collected by and hosted on G2.com.

From an operations perspective, it can be less agile. Things like updating content, pricing, or promotions may require dev support, which slows things down. Reporting can also require additional setup to get exactly what you need. I dont have all the access as I am not admin so I don't have all the customization I need. Review collected by and hosted on G2.com.

What I appreciate most about SAP Commerce Cloud is its capability to accommodate complex, enterprise-level commerce needs on a scalable platform. It efficiently manages extensive product catalogs, pricing rules, and customer data, which is essential for both B2B and B2C environments. The platform's flexibility allows it to support various channels and customer interactions from a single backend system.

Additionally, a significant advantage is its integration with the wider SAP ecosystem. It seamlessly connects with SAP ERP, S/4HANA, and other SAP solutions, ensuring consistent data across orders, inventory, and customer information. This integration facilitates the delivery of a more seamless and personalized customer experience while maintaining robust backend control. Review collected by and hosted on G2.com.

One of the primary challenges associated with SAP Commerce Cloud is its complexity. Implementing and customizing the platform typically necessitates skilled developers, which can require considerable time and effort. For teams that are new to the platform, the learning curve can be quite steep. Additionally, performance tuning and system upgrades can be quite demanding. The overall costs related to licensing and infrastructure may also be substantial, posing a potential concern for smaller organizations or those with simpler commerce requirements. Review collected by and hosted on G2.com.

Its unparalleled ability to handle extreme complexity makes it ideal for large-scale enterprises, seamlessly bringing B2B and B2C business modules under one roof. For example, it helps manage inventory levels, pricing, and orders. Review collected by and hosted on G2.com.

High dependence on internet connectivity, with potential security and privacy risks, as well as vendor lock-in. The organization may also face unpredictable costs. Review collected by and hosted on G2.com.

SAP Commerce Cloud is powerful and scalable, but complex to implement. It helps me with my dev resources by streamlining complicated B2b work. I highly recommend. Review collected by and hosted on G2.com.

There isnt much that I don't like about the SAP Commerce Cloud. It helps me manage difficult tasks, so that right there is worth it. Again, I highly recommend, Review collected by and hosted on G2.com.

what i like the most is the overall interface of the software. the upside down is that it's not the most user friendly to use in the beginning. but overall really good Review collected by and hosted on G2.com.

what i dislike is that things could be hard to locate sometimes, sometimes it gives unexpected errors but overall the platform is very good for organizing data. Review collected by and hosted on G2.com.

I find SAP Commerce Cloud easy to use and powerful; it does its job very well. I also appreciate the customization it offers according to business needs, and the easy release process helps in lowering time to market and providing more value to customers in a fast-paced environment. The initial setup was very nice. Review collected by and hosted on G2.com.

I don't like the pricing of SAP Commerce Cloud, particularly the Enterprise pricing edition. Also, Spartacus for the headless structure doesn't really fit well with my needs. Review collected by and hosted on G2.com.

I don't know what to pick. So many things to choose from. Which way do I go. It's a boring week around here so why not have a party and have fun so please Review collected by and hosted on G2.com.

I know nothing about that product I don't know what to write or what to say I got 150 characters to fill up and I take it you guys are just a server that saves crap Review collected by and hosted on G2.com.