I like most in SAP these are points i have to highlighated in a feedback.

1.Built for large and complex business

2. Strong SAP ecosystem

3.Omnichannel commerce Review collected by and hosted on G2.com.

These points are not advanatge to me in our current company.

1. upgrades are painful

2.backoffice UX limitation

3. Vendor dependency

SAP team should work on these pointer for improvement Review collected by and hosted on G2.com.

The platform is highly customizable, API-driven, and supports seamless integrations with ERP, CRM, and third-party systems. Catalog, and order management features make it easier to support complex business requirements. Review collected by and hosted on G2.com.

The learning curve is steep, and customizations can increase implementation time and maintenance effort. Upgrades and deployments can be complex, especially for heavily customized implementations. Review collected by and hosted on G2.com.

What I like best about SAP Commerce Cloud is its flexibility and scalability for complex ecommerce requirements. It provides a strong, enterprise‑grade foundation that supports multi‑site, multi‑brand, and multi‑country setups while integrating well with the wider SAP ecosystem. The platform is highly customisable, which allows us to model complex business logic and customer journeys as the business evolves. Review collected by and hosted on G2.com.

One of the main drawbacks of SAP Commerce Cloud is its complexity. The platform has a steep learning curve, particularly for teams new to SAP or enterprise‑level ecommerce platforms. Development, configuration, and upgrades often require specialist skills, which can slow delivery if teams are not already experienced.

Additionally, the cost and overhead can be high compared to lighter‑weight platforms, and simple changes can sometimes feel more involved than necessary due to the platform’s scale and flexibility. Review collected by and hosted on G2.com.

I find SAP Commerce Cloud very intuitive and the initial setup was very easy for me. Review collected by and hosted on G2.com.

Sometimes SAP Commerce Cloud takes a long time to load the page. Review collected by and hosted on G2.com.

I’m an ex-hybris user, and I really love SAP Commerce Cloud. I appreciate its comprehensive feature set, along with the industry use cases and accelerators it offers. I hope SAP continues to invest in the product and keep improving it. Review collected by and hosted on G2.com.

I feel like there isn’t enough investment in the product. I’d really like to see SAP make Commerce Cloud more of a focus, especially when paired with SAP Cloud ERP. I’d also love to see more Joule and AI use cases, with clearer examples of how they can be applied. Review collected by and hosted on G2.com.

I like that SAP Commerce Cloud uses AI tools and behavior tracking to provide tailored recommendations and targeted promotions. It's also easy to use with a team, and I find it fairly easy to learn. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

What stands out most is how seamlessly it integrates with S/4HANA. It handles complex B2B pricing, bulk custom catalogs, and global multi-site setups without breaking a sweat. Review collected by and hosted on G2.com.

The learning curve is quite steep, and the administrative interfaces are not very intuitive. Non-technical business teams often struggle to make changes without developer support Review collected by and hosted on G2.com.

I like how easy SAP Commerce Cloud is to use and find it very intuitive. I appreciate having a mobile application linked to it. The software's consistency across various roles I've had in the company is something I really value. Review collected by and hosted on G2.com.

I think troubleshooting can be difficult sometimes. There isn't an instant chat functionality or support available in the moment, which could be improved. Review collected by and hosted on G2.com.

SAP Commerce Cloud is a robust platform that integrates with various systems, such as marketing Emarsys and CDP, and it’s widely used in Europe. It’s also a well-known brand. Review collected by and hosted on G2.com.

Sap Commerce cloud tends to be very complicated and technical, so it’s not as user-friendly as one might expect. If you can use it out of the box, then it’s great, but many clients need customisation, which can make things more difficult. Review collected by and hosted on G2.com.

I really appreciate how powerful SAP Commerce Cloud is for handling complex commerce operations, especially for midsize enterprises. The platform integrates very well with the SAP ecosystem, making processes like inventory visibility, customer-specific pricing, and purchasing more efficient. I also like that it supports both business-to-business and business-to-commerce models while allowing strong customization. The integration capability with ERP systems is another strong point, providing clean synchronization between sales, fulfillment, invoicing, and customer data, which significantly reduces work and improves reporting accuracy. The flexibility and customization during implementation are great for businesses with complex workflows, and once the initial structure is configured, the system becomes very powerful and scalable. SAP Commerce Cloud does an excellent job integrating customer orders, inventory, pricing, invoicing, and fulfillment processes into centralized ecosystems. Review collected by and hosted on G2.com.

I will say the platform can feel complex to new users and small teams without dedicated technical resources. The implementation process and customization capabilities are powerful but come with a steep learning curve. Some configurations, inspirations, and back-end administrative tasks may require specialized CSP knowledge and developer support. Review collected by and hosted on G2.com.