The G2 on SAP Commerce Cloud

SAP Commerce Cloud Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use in SAP Commerce Cloud, enabling seamless personalization without technical expertise. (48 mentions)

Users value the excellent integration with the SAP ecosystem, enhancing their e-commerce operations significantly. (27 mentions)

Users value the easy integration with the SAP ecosystem, enhancing their e-commerce operational efficiency. (21 mentions)

Users value the easy integrations of SAP Commerce Cloud, enhancing collaboration with existing SAP systems and tools. (20 mentions)

Users value the user-friendly interface of SAP Commerce Cloud, which enhances personalized customer experiences effortlessly. (18 mentions)

Users value the omnichannel capabilities of SAP Commerce Cloud, enhancing order management and personalized customer experiences. (18 mentions)

Users find SAP Commerce Cloud to be expensive for small organizations, hindering accessibility and implementation efforts. (33 mentions)

Users find the complexity of SAP Commerce Cloud challenging, requiring substantial expertise and time for effective implementation. (21 mentions)

Users find difficult learning curve due to complex backend processes and extensive documentation changes required for use. (21 mentions)

Users note a steep learning curve with SAP Commerce Cloud, making initial setup and management difficult for newcomers. (19 mentions)

Users experience slow performance with the Commerce Cloud portal, especially during rapid operations, affecting usability and efficiency. (17 mentions)

Users face technical issues with SAP Commerce Cloud, including server problems and costly delays during deployment. (15 mentions)

Top Pros or Advantages of SAP Commerce Cloud

1. Ease of Use

Users appreciate the ease of use in SAP Commerce Cloud, enabling seamless personalization without technical expertise.

See 48 mentions

See Related User Reviews

Jesus R.

Enterprise (> 1000 emp.)

5.0/5

"The Robust Engine Behind an Epic Shopping Experience"

What do you like about SAP Commerce Cloud?

With SAP Commerce Cloud, I felt like we had a robust partner. The platform behaves like a high-performance engine that seamlessly manages an immense a

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"SAP Commerce cloud review"

What do you like about SAP Commerce Cloud?

I appreciate that we have the ability to add item pricing for both promotions and regular, everyday pricing. It's convenient that these changes take e

2. Integrations

Users value the excellent integration with the SAP ecosystem, enhancing their e-commerce operations significantly.

See 27 mentions

See Related User Reviews

Kamila V.

Mid-Market (51-1000 emp.)

5.0/5

"My Short Review on a Resourceful, Cool Tool"

What do you like about SAP Commerce Cloud?

It is very user-friendly and easy to manage and use. Its versatility makes it easy to implement and integrate in my job tasks and helps provide better

Sara V.

Small-Business (50 or fewer emp.)

4.5/5

"Robust and Scalable E-Commerce Platform for Complex Business Needs"

What do you like about SAP Commerce Cloud?

SAP Commerce Cloud is a powerful enterprise-level e-commerce platform that excels in handling complex B2B and B2C operations. Its strong integration w

3. Easy Integration

Users value the easy integration with the SAP ecosystem, enhancing their e-commerce operational efficiency.

See 21 mentions

See Related User Reviews

Kamila V.

Mid-Market (51-1000 emp.)

5.0/5

"My Short Review on a Resourceful, Cool Tool"

What do you like about SAP Commerce Cloud?

It is very user-friendly and easy to manage and use. Its versatility makes it easy to implement and integrate in my job tasks and helps provide better

Sara V.

Small-Business (50 or fewer emp.)

4.5/5

"Robust and Scalable E-Commerce Platform for Complex Business Needs"

What do you like about SAP Commerce Cloud?

SAP Commerce Cloud is a powerful enterprise-level e-commerce platform that excels in handling complex B2B and B2C operations. Its strong integration w

4. Easy Integrations

Users value the easy integrations of SAP Commerce Cloud, enhancing collaboration with existing SAP systems and tools.

See 20 mentions

See Related User Reviews

RAVI K.

Small-Business (50 or fewer emp.)

4.0/5

"SAP COMMERCIAL CLOUD"

What do you like about SAP Commerce Cloud?

"SAP commerce cloud provides a platform for building and deploying e-commerce applications. It comes with Spartacus (Composable Storefront) which is a

Heena N.

Small-Business (50 or fewer emp.)

4.0/5

"Empowering Online Growth: My Experience with SAP Commerce Cloud"

What do you like about SAP Commerce Cloud?

What I like most about SAP Commerce Cloud is how well it connects with other SAP systems like ERP and CRM. It's a reliable platform that scales with

5. Customer Experience

Users value the user-friendly interface of SAP Commerce Cloud, which enhances personalized customer experiences effortlessly.

See 18 mentions

See Related User Reviews

Jesus R.

Enterprise (> 1000 emp.)

5.0/5

"The Robust Engine Behind an Epic Shopping Experience"

What do you like about SAP Commerce Cloud?

With SAP Commerce Cloud, I felt like we had a robust partner. The platform behaves like a high-performance engine that seamlessly manages an immense a

Sandeep Kumar B.

Small-Business (50 or fewer emp.)

3.0/5

"Comprehensive Yet Complex"

What do you like about SAP Commerce Cloud?

Robust Integration with SAP Ecosystem: SAP Commerce Cloud integrates seamlessly with SAP’s broader ecosystem, such as SAP ERP, SAP S/4HANA, and SAP Cu

6. Product Management

Users value the omnichannel capabilities of SAP Commerce Cloud, enhancing order management and personalized customer experiences.

See 18 mentions

See Related User Reviews

Jesus R.

Enterprise (> 1000 emp.)

5.0/5

"The Robust Engine Behind an Epic Shopping Experience"

What do you like about SAP Commerce Cloud?

With SAP Commerce Cloud, I felt like we had a robust partner. The platform behaves like a high-performance engine that seamlessly manages an immense a

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"SAP Commerce cloud review"

What do you like about SAP Commerce Cloud?

I appreciate that we have the ability to add item pricing for both promotions and regular, everyday pricing. It's convenient that these changes take e

Top Cons or Disadvantages of SAP Commerce Cloud

1. Expensive

Users find SAP Commerce Cloud to be expensive for small organizations, hindering accessibility and implementation efforts.

See 33 mentions

See Related User Reviews

Jesus R.

Enterprise (> 1000 emp.)

5.0/5

"The Robust Engine Behind an Epic Shopping Experience"

What do you dislike about SAP Commerce Cloud?

Well, the software is incredibly powerful, but precisely because of its complexity and its origins in the enterprise world, it requires highly special

Shubhi K.

Small-Business (50 or fewer emp.)

4.5/5

"SAP Commerce Cloud Benefits"

What do you dislike about SAP Commerce Cloud?

In small organization it cost higher for company to set up as they can't afford it. Pro execution is required at every stage.

2. Complexity

Users find the complexity of SAP Commerce Cloud challenging, requiring substantial expertise and time for effective implementation.

See 21 mentions

See Related User Reviews

Jesus R.

Enterprise (> 1000 emp.)

5.0/5

"The Robust Engine Behind an Epic Shopping Experience"

What do you dislike about SAP Commerce Cloud?

Well, the software is incredibly powerful, but precisely because of its complexity and its origins in the enterprise world, it requires highly special

Sandeep Kumar B.

Small-Business (50 or fewer emp.)

3.0/5

"Comprehensive Yet Complex"

What do you dislike about SAP Commerce Cloud?

Complex Setup and Maintenance: SAP Commerce Cloud can be challenging to set up, requiring substantial configuration and technical expertise. Managing

3. Difficult Learning

Users find difficult learning curve due to complex backend processes and extensive documentation changes required for use.

See 21 mentions

See Related User Reviews

RAVI K.

Small-Business (50 or fewer emp.)

4.0/5

"SAP COMMERCIAL CLOUD"

What do you dislike about SAP Commerce Cloud?

Commerce cloud portal sometimes get stuck when rapidly making operations on it. It also lacks ability to configure or change backend process that runs

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Headless Applications with SAP Commerce Cloud"

What do you dislike about SAP Commerce Cloud?

The Commerce Cloud portal occasionally gets stuck when performing rapid operations. Additionally, it lacks the capability to configure or modify the b

4. Learning Curve

Users note a steep learning curve with SAP Commerce Cloud, making initial setup and management difficult for newcomers.

See 19 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Great Personalization and Omnichannel Support"

What do you dislike about SAP Commerce Cloud?

Integration cost of SAP Commerce Cloud is on the higher side specially for small businesses and users initially find it challenging to learn to implem

Lisa P.

Small-Business (50 or fewer emp.)

3.5/5

"Commerce Cloud - Dashboard Game Changer"

What do you dislike about SAP Commerce Cloud?

High barrier to entry. There are some things that were not intuitive at the beginning. Over time, we figured out solutions that were able to make it m

5. Slow Performance

Users experience slow performance with the Commerce Cloud portal, especially during rapid operations, affecting usability and efficiency.

See 17 mentions

See Related User Reviews

RAVI K.

Small-Business (50 or fewer emp.)

4.0/5

"SAP COMMERCIAL CLOUD"

What do you dislike about SAP Commerce Cloud?

Commerce cloud portal sometimes get stuck when rapidly making operations on it. It also lacks ability to configure or change backend process that runs

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Headless Applications with SAP Commerce Cloud"

What do you dislike about SAP Commerce Cloud?

The Commerce Cloud portal occasionally gets stuck when performing rapid operations. Additionally, it lacks the capability to configure or modify the b

6. Technical Issues

Users face technical issues with SAP Commerce Cloud, including server problems and costly delays during deployment.

See 15 mentions

See Related User Reviews

Akshay S.

Enterprise (> 1000 emp.)

5.0/5

"SAP commerce cloud easy to use in BPO industry"

What do you dislike about SAP Commerce Cloud?

It is some time server issue and also setup the cost of this service is quite high

Ankita R.

Enterprise (> 1000 emp.)

5.0/5

"Cloud Deployment"

What do you dislike about SAP Commerce Cloud?

While deploying thing getting delayed in Commerce cloud

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Rolando M.

Associate

Mid-Market (51-1000 emp.)

6/19/2024

"Easy to use"

5/5

What do you like best about SAP Commerce Cloud?

The straightforward configuration process enables quicker implementation than other market options, making it very easy to use and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

The system cannot currently configure or modify information. The system’s interface requires an update to improve its appearance. Maybe modernizing the user interface to enhance visual appeal could help. Review collected by and hosted on G2.com.

Verified User in Consulting

Enterprise (> 1000 emp.)

11/5/2024

"Customizable platform"

3.5/5

What do you like best about SAP Commerce Cloud?

Ease of use, customer support, ease of integration Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Custom enhancements are diffcult to build Review collected by and hosted on G2.com.

Cesar L.

Asociate

Mid-Market (51-1000 emp.)

6/18/2024

"Multi-purpose tool great for work needs to refresh for more user friendly view"

4/5

What do you like best about SAP Commerce Cloud?

It's a ver versatile work tool, that let's you work around various aspects of your business Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

The visual part it's so basic and not so eye-friendly that is a pain to actually look an Excel lookalike website. Review collected by and hosted on G2.com.

NIMISH G.

Director Program Management Office

Small-Business (50 or fewer emp.)

6/15/2024

"Very Insightful and Powerful Ecommerce solution"

5/5

What do you like best about SAP Commerce Cloud?

It's performance is very good despite high data, very insightful data, easily scalable, feature rich, and secure. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Nothing as such. As it's a feature rich solution, it almost includes everything including AI. Review collected by and hosted on G2.com.

Piyush P.

Senior Analyst

Mid-Market (51-1000 emp.)

6/13/2024

"SAP Commerce Cloud offers flexibility and customizations in its features"

4.5/5

What do you like best about SAP Commerce Cloud?

A significant advantage is its seamless integration with other SAP products such as SAP CRM, PLM, and ERP. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Setting up and maintaining SAP Commerce Cloud is challenging, often requiring specialized expertise and significant resources Review collected by and hosted on G2.com.

Mitesh P.

Accounting Team Lead

Mid-Market (51-1000 emp.)

6/11/2024

"SAP Commerce Cloud"

4.5/5

What do you like best about SAP Commerce Cloud?

I can easily operate Ecomerece using this Platform. Its a complete CRM to manage the business using SAP Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

I did not find anything dislike avout SAP Commerce Cloud. Review collected by and hosted on G2.com.

Muhammad H.

Software Engineer Salesforce Commerce Cloud SFRA/PWA Headless and ReactJS Developer

Small-Business (50 or fewer emp.)

8/6/2023

"I have an excellent experience with SAP Commerce Cloud, Because it's provide many built in features."

4/5

What do you like best about SAP Commerce Cloud?

It's a complete CRM, full of functionalities that a today's need of peoples. Client's want to experience it when they hear about the features it's have. It has a many funtionalities for E-commerce development with short passage of time. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

There is nothing to dislike in SAP, because it's provide full of today's variety features.

I want to give you a suggestion on one improvement in Salesforce Commerce Cloud Business Manager, when we go to the Systems Object to create or identify the objects in Business Manager, In system object section we see our attributes that was we created for our use, but we don't know the group of this attribute where it added.

In my opinion, most people faced this problem to find the attributes in multiple groups. Can you please add this feature we also see the custom attribute group that which group of this attribute belongs to. Review collected by and hosted on G2.com.

Amol S.

Graphic & Brand Designer

Small-Business (50 or fewer emp.)

6/16/2024

"Best E-Commerce solution"

5/5

What do you like best about SAP Commerce Cloud?

Helpful feature is we can customise the solution as per our need like managing catalogs and products. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Integration is hard. It should be easy to integrate any digital wallet. Review collected by and hosted on G2.com.

RAJEEV R.

Graduate Apprentice Trainee

Mid-Market (51-1000 emp.)

5/9/2024

"Comprehensive solution for Ecommerce businesses"

4/5

What do you like best about SAP Commerce Cloud?

For Ecommerce, this app is fantabulous. This helps to manage robust data in systematic way. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Too much complex for a beginner. It will take time to understand the features if you are new. Also it's maintenance is also costly. Review collected by and hosted on G2.com.