We've been using Sales Layer PIM for a while now, and the experience has been quite positive. What we value most is the ease of use: the interface is quite intuitive, and there's no need for a huge manual to understand how to manage catalogs. The implementation wasn't as complex as we thought; within a few weeks, we had it up and running with our workflows.
Customer support deserves a special mention because whenever we've needed help, they've responded quickly with clear solutions, not just textbook answers. In terms of usage frequency, we use it almost daily to keep product information updated across different channels, and that's where its value is evident.
As for features, it offers quite a few more than we use daily, but it's nice to have that flexibility for when it's needed. And on the integration side, connecting with other tools hasn't given us headaches; it was relatively easy to link it with what we already had set up.
In summary: it's not a perfect tool, but it has greatly facilitated centralizing and maintaining product information, which already saves us a lot of time and errors. Review collected by and hosted on G2.com.
The only thing we sometimes miss is greater flexibility in customizing views and reports, and that the documentation covers more practical cases. It's not something that prevents us from using it, but it would be a good point for improvement. Review collected by and hosted on G2.com.
