SailPoint Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find SailPoint to be exceptionally easy to use, simplifying access management and automating previously manual processes. (36 mentions)

Users appreciate SailPoint's strong identity governance capabilities, enabling easy control and auditing of access across systems. (30 mentions)

Users value the robust security features of SailPoint, enhancing access control and reducing identity-related risks. (24 mentions)

Users value the strong identity governance capability of SailPoint, enhancing visibility and reducing identity-related risks. (21 mentions)

Users appreciate the seamless integrations of SailPoint, simplifying access management across multiple applications effectively. (21 mentions)

Users note that improvement is needed in implementation complexity and costs associated with SailPoint's solutions. (17 mentions)

Users experience poor customer support with SailPoint, facing delays and difficulty reaching resolutions in a timely manner. (16 mentions)

Users express concerns about missing features in SailPoint, citing delays in roadmapped functionalities impacting overall efficiency. (14 mentions)

Users find SailPoint too expensive due to high implementation, maintenance costs, and paywalled customizations. (12 mentions)

Users find SailPoint's difficult learning curve hinders effective implementation and integration for teams and non-IT personnel. (11 mentions)

5 Pros or Advantages of SailPoint

1. Ease of Use

Users find SailPoint to be exceptionally easy to use, simplifying access management and automating previously manual processes.

See 36 mentions

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Ajeet Y.

Enterprise (> 1000 emp.)

5.0/5

"Best tool for Identity/Access and Group Management"

What do you like about SailPoint?

Best Cloud platform to Manage Employees, teams and Groups Access Tools.. Super easy to use, compare employees profile, Groups and Approval Workflow

Victor M.

Enterprise (> 1000 emp.)

4.5/5

"SailPoint Streamlines Access Automation and Strengthens Security"

What do you like about SailPoint?

SailPoint is very strong in automating processes that were historically manual and slow: access granting, permission reviews, user certifications, ris

2. Features

Users appreciate SailPoint's strong identity governance capabilities, enabling easy control and auditing of access across systems.

See 30 mentions

See Related User Reviews

Ajeet Y.

Enterprise (> 1000 emp.)

5.0/5

"Best tool for Identity/Access and Group Management"

What do you like about SailPoint?

Best Cloud platform to Manage Employees, teams and Groups Access Tools.. Super easy to use, compare employees profile, Groups and Approval Workflow

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Easy Access Control Across Apps with Straightforward API Integration"

What do you like about SailPoint?

SailPoint makes it really easy to control access to multiple programs. I was not involved with the implementation but with the ease of API's the inte

3. Security

Users value the robust security features of SailPoint, enhancing access control and reducing identity-related risks.

See 24 mentions

See Related User Reviews

Victor M.

Enterprise (> 1000 emp.)

4.5/5

"SailPoint Streamlines Access Automation and Strengthens Security"

What do you like about SailPoint?

SailPoint is very strong in automating processes that were historically manual and slow: access granting, permission reviews, user certifications, ris

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Easy Access Control Across Apps with Straightforward API Integration"

What do you like about SailPoint?

SailPoint makes it really easy to control access to multiple programs. I was not involved with the implementation but with the ease of API's the inte

4. Identity Management

Users value the strong identity governance capability of SailPoint, enhancing visibility and reducing identity-related risks.

See 21 mentions

See Related User Reviews

Ajeet Y.

Enterprise (> 1000 emp.)

5.0/5

"Best tool for Identity/Access and Group Management"

What do you like about SailPoint?

Best Cloud platform to Manage Employees, teams and Groups Access Tools.. Super easy to use, compare employees profile, Groups and Approval Workflow

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Identity Governance & Access provisioning made easy by Sailpoint"

What do you like about SailPoint?

I like SailPoint's strong identity governance capability, which provides centralized visibility, automated access control, and auditability. These fea

5. Integrations

Users appreciate the seamless integrations of SailPoint, simplifying access management across multiple applications effectively.

See 21 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Easy Access Control Across Apps with Straightforward API Integration"

What do you like about SailPoint?

SailPoint makes it really easy to control access to multiple programs. I was not involved with the implementation but with the ease of API's the inte

Varun S.

Enterprise (> 1000 emp.)

4.5/5

"Access Management using Sailpoint"

What do you like about SailPoint?

Sailpoint streamlines the process of raising requests for several access or apps for myself or my entire team. The workflow even identifies the steps

5 Cons or Disadvantages of SailPoint

1. Improvement Needed

Users note that improvement is needed in implementation complexity and costs associated with SailPoint's solutions.

See 17 mentions

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Prakash Gupta K.

Enterprise (> 1000 emp.)

4.5/5

"Literally wonderful in both Enterprise and Cloud"

What do you dislike about SailPoint?

Though the RBAC in cloud is improved by introducing app specific profiles a similar approach in Enterprise version would be helpful to the clients.

Victor M.

Enterprise (> 1000 emp.)

4.5/5

"SailPoint Streamlines Access Automation and Strengthens Security"

What do you dislike about SailPoint?

In addition to the license, the cost of: implementation, specialized consulting, ongoing maintenance.

2. Poor Customer Support

Users experience poor customer support with SailPoint, facing delays and difficulty reaching resolutions in a timely manner.

See 16 mentions

See Related User Reviews

Ajeet Y.

Enterprise (> 1000 emp.)

5.0/5

"Best tool for Identity/Access and Group Management"

What do you dislike about SailPoint?

While using Sailpoint, I dont see any improvement area. I will be super happy if they can offer some plan for StartUps so they can also use and learn

Sudhakar P.

Enterprise (> 1000 emp.)

3.0/5

"Identity Management with Sailpoint"

What do you dislike about SailPoint?

The Sailpoint Support is not good as we see a lot of delay in getting things resolved or ended up using professional services

3. Missing Features

Users express concerns about missing features in SailPoint, citing delays in roadmapped functionalities impacting overall efficiency.

See 14 mentions

See Related User Reviews

Prakash Gupta K.

Enterprise (> 1000 emp.)

4.5/5

"Literally wonderful in both Enterprise and Cloud"

What do you dislike about SailPoint?

Though the RBAC in cloud is improved by introducing app specific profiles a similar approach in Enterprise version would be helpful to the clients.

Deepika N.

5.0/5

"Robust Security and Easy Setup Make SailPoint a Top Choice"

What do you dislike about SailPoint?

I find the revocation requests in SailPoint to be challenging or lacking in some respects.

4. Expensive

Users find SailPoint too expensive due to high implementation, maintenance costs, and paywalled customizations.

See 12 mentions

See Related User Reviews

Victor M.

Enterprise (> 1000 emp.)

4.5/5

"SailPoint Streamlines Access Automation and Strengthens Security"

What do you dislike about SailPoint?

In addition to the license, the cost of: implementation, specialized consulting, ongoing maintenance.

John E.

Enterprise (> 1000 emp.)

4.0/5

"SailPoint is reliable for the most part."

What do you dislike about SailPoint?

Custom code/rules are locked behind a paywall. There are upper limits on many of the policies.

5. Difficult Learning

Users find SailPoint's difficult learning curve hinders effective implementation and integration for teams and non-IT personnel.

See 11 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Streamlined Access & Identity Management with a Clean Approval Process"

What do you dislike about SailPoint?

Although Sailpoint is great at providing identity management, it comes with a lot of complexity when it comes to learning the tool, implementing the b

Jon L.

Enterprise (> 1000 emp.)

4.0/5

"Simple UI, But Overwhelming Options for Beginners"

What do you dislike about SailPoint?

The amount of options available makes it hard to understand the art of the possible at first.

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Remya K.

Cyber Engineer

Enterprise (> 1000 emp.)

9/8/2026

"Highly Effective for Lifecycle Management, Needs Better Plugin Optimization"

4.5/5

What do you like best about SailPoint?

SailPoint is a very useful tool for lifecycle management and access management. I like the Joiner Mover Leaver process, it's so good and allows me to customize workflows across our needs. The initial setup was super easy with the installation guide. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

The plugins make the system a little slower. Much more efficient optimization of the code would help. Review collected by and hosted on G2.com.

Varun S.

Software Development Engineer

Enterprise (> 1000 emp.)

1/17/2026

"Access Management using Sailpoint"

4.5/5

What do you like best about SailPoint?

Sailpoint streamlines the process of raising requests for several access or apps for myself or my entire team.

The workflow even identifies the steps on which the request is currently at so that I can ask the respective approver to work on that effectively.I use it mostly for internal use and every time a new joiner is on-boarded. We have a set of apps and accesses needed to work on the Development team and all of it is taken care using Sailpoint. The integration is proving to be better than the usual JIRA or ITHELP requests. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

The managers have to review who has access to what can feel old-fashioned and confusing. It can make a simple task harder than it should be. Sailpoint allows to make the tool do almost anything with custom code, that can backfire. When it's time to update to a new version, all that special code can break, creating a lot of extra, unexpected work. Review collected by and hosted on G2.com.

What problems is SailPoint solving and how is that benefiting you?

Raising access requests for my team is so much simpler now, I can easily request apps or permissions for myself or for multiple people at once.

What I really appreciate is how simple the workflow is. I can always see exactly where a request is stuck, which means I know who to approach next without guessing. It saves us all a lot of time. Review collected by and hosted on G2.com.

Subham C.

Enterprise (> 1000 emp.)

9/8/2026

"Seamless Provisioning with User-Friendly Interface"

4/5

What do you like best about SailPoint?

I like SailPoint's accessibility and friendly UI, which makes it easy to use for anyone. The navigation is really nice and straightforward, allowing users to easily find what they need. I also find the setup to be very smooth, aided by the UI, design configuration, and connectors. Overall, these features make the tool very helpful and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Nothing Review collected by and hosted on G2.com.

Peter W.

Bereichsleiter

Mid-Market (51-1000 emp.)

11/3/2026

"Highly Customizable IIQ—A Strong Foundation for Building Extensive Solutions"

4.5/5

What do you like best about SailPoint?

IIQ is highly customizable, good core/base to build an extensive Solution Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Pressure to Cloud, 100-fold investment to their Cloud Products, on-prem only gets minimal attendance. Review collected by and hosted on G2.com.

Brian M.

Sr Supervisor Operations

Enterprise (> 1000 emp.)

8/19/2026

"Quick, Secure, and Always Performs as Expected"

5/5

What do you like best about SailPoint?

Quick and effective. Security seems strong, have had no issues and always performs as expected. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Nothing so far, no complaints. Seems to work the way it should and flows nicely. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

10/31/2026

"IGA Platform Excels at Building Personas for Different Job Types"

4/5

What do you like best about SailPoint?

IGA platform is great and works really well building personas for different job types Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Interface needs a little refinement with some better layout to make user experience friendly. Review collected by and hosted on G2.com.

Durga P.

Analyst - System and Network Administration

Enterprise (> 1000 emp.)

9/8/2026

"Comprehensive IAM Tool with Robust Features"

5/5

What do you like best about SailPoint?

I like everything about SailPoint, especially its security and access reviews. It's one of the best IAM tools with many features like onboarding, allowing for easy onboarding and termination of users. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

In ISC, there's no easy way to search for users with active certifications, which is a bit frustrating. Review collected by and hosted on G2.com.

Harsh R.

Enterprise (> 1000 emp.)

10/28/2026

"Strong User Access Management and SoD Controls"

4/5

What do you like best about SailPoint?

User access management and segregation of duties (SoD) controls are in place. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

It cannot handle some applications where a user has the same access across different accounts, and SailPoint detects only one role in those cases. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

7/22/2026

"Effortless Identity Management, But Requires Expert Setup"

4.5/5

What do you like best about SailPoint?

I like SailPoint for its automated identity governance and role-based access control, which make handling employee onboarding and offboarding effortless across our systems. The automated access certifications and out-of-the-box compliance reporting save us a ton of time during security audits. Additionally, standard connectors for major platforms made getting the initial baseline connected pretty straightforward. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

I find the initial setup and deep custom configuration challenging due to a steep learning curve, requiring significant developer effort and technical training. Additionally, the overall licensing cost is high, and the error messages during failed workflow aggregations can be vague and tricky to troubleshoot. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

10/30/2026

"Wide Range of Services with Standout Automated JML and Certification Campaigns"

4.5/5

What do you like best about SailPoint?

It offers a wide range of services, with the main ones being the automated JML process and certification campaigns. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Expensive licensing, also a lot of their support ends up being professional services which comes with a cost Review collected by and hosted on G2.com.