The workflows in SailPoint ISC are easy to use and build because they’re JSON-based, especially compared to IIQ. This saves a lot of time, and they include almost every trigger an organization needs. Review collected by and hosted on G2.com.

The process to deploy the cloud only rule Review collected by and hosted on G2.com.

Scalable platform and User experience for a huge org Review collected by and hosted on G2.com.

Sometimes it hangs and request takes a lot of time to be completed Review collected by and hosted on G2.com.

We use SailPoint primarily for identity governance, and it has been very effective in giving us a clear, centralized view of who has access to what across our environment. Its strongest value for us is in access certifications, audit readiness, and policy-based controls, which are critical in a regulated enterprise.

SailPoint has also helped us automate joiner, mover, and leaver processes, reducing manual access management and limiting excess or orphaned access over time. The role- and policy-driven model supports our least-privilege goals and separation-of-duties requirements, and its integrations work well across hybrid and cloud systems.

This isn’t a lightweight IAM tool; it’s built for scale, governance, and long-term identity hygiene. For large organizations that need structured, auditable access control and sustained risk reduction, SailPoint has proven to be a solid, reliable platform. Review collected by and hosted on G2.com.

Our onboarding experience wasn’t the best. Our system integrator wrote custom code instead of using out-of-the-box functionality. In addition, the SI used AI to try to translate data from our homegrown IGA, and it wasn’t accurate in how it lined up the data. Then, once we were onboarded, we lost our sales rep. Shortly after that, the customer service team was turned into a pool of resources rather than dedicated support, so we weren’t given the customer support or guidance we needed. However, this has been resolved and now being supported appropriately. Review collected by and hosted on G2.com.

I use SailPoint as the Identity Management System for identity, governance, and administration at my enterprise level healthcare organization. I like that SailPoint allows us to set up access automation, reducing the time spent on provisioning and deprovisioning accounts. The ability to automate these processes is very valuable, saving many hours of work and ultimately money each week. I appreciate using Role Based Access Control, which ensures that people are given the least access required and can demonstrate this to auditors. I also love the flexibility to create automation and continually build, grow, and improve it, enabling our identity and access structure to scale with the organization. SailPoint is connected to various applications like Active Directory, Entra ID, Outlook, and Epic, and it assists with all of them. The vendor provided hands-on expert help during the implementation, which was essential given the complexity of the setup. Review collected by and hosted on G2.com.

SailPoint's built-in AI agent, the Harbor Pilot, is very basic and rudimentary compared to agents like Copilot. It seems to be a work in progress still. It could be improved to be more of an Identity Copilot, with visibility into the status of connected applications and identity states. Review collected by and hosted on G2.com.

The main strengths are: advanced access certifications, well-supported segregation of duties (SoD), clear entitlement governance, continuous audit and compliance, as well as comprehensive management of the Joiner / Mover / Leaver lifecycle. Review collected by and hosted on G2.com.

Integration can sometimes be complex, there is a lack of resources available on the market, and the level of reporting is not up to the standard of market SaaS solutions. Review collected by and hosted on G2.com.

Sailpoint is user-friendly, and coding is easier when using BeanShell. It also makes identity management straightforward. Review collected by and hosted on G2.com.

There is too much dependency with perform maintenance task Review collected by and hosted on G2.com.

The Customer Success team is top notch. The manager assigned to us taps in regularly, is responsive and continually helps us meet our objectives. Review collected by and hosted on G2.com.

Shifting resources for our project work has created some inefficiencies as we need to spend time acquainting the new resource with the nuances of our environment and workflows, and there is more miscommunication than is necessary. Review collected by and hosted on G2.com.

The Product and the CSM team are really great. The model works very well hand in hand Review collected by and hosted on G2.com.

The product roadmap progress is slow. The NHI and other modules should be on boom but struggling at the moment Review collected by and hosted on G2.com.

SailPoint offers better solutions across different products to support an organisation’s business needs, while also providing a better end-user experience. Review collected by and hosted on G2.com.

The support processes need improvement, and I’d like to see more developer-friendly forums. Review collected by and hosted on G2.com.

Collaboration and scaling up solutions are strong points here. It has good capabilities overall, and the AI features are a nice addition. Review collected by and hosted on G2.com.

Nothing really stands out. What they have in the IGA world is good, but that’s about it. Review collected by and hosted on G2.com.