--- title: SailPoint Reviews meta\_title: 'SailPoint Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 196 reviews by the users' company size, role or industry to find out how SailPoint works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 196 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- ### SailPoint Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** in SailPoint, simplifying access management across multiple applications effortlessly. [(36 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098364&qs=pros-and-cons#reviews) Users value SailPoint's **strong identity governance capabilities** , which enhance access control and provide centralized visibility. [(30 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098550&qs=pros-and-cons#reviews) Users value the **advanced security features** of SailPoint, ensuring robust protection and simplified access management. [(24 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1436271&qs=pros-and-cons#reviews) Users value the **automated access reviews** of SailPoint, which enhance security and simplify user permission management. [(21 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1436467&qs=pros-and-cons#reviews) Users appreciate the **easy integration** of SailPoint, enabling smooth access management across multiple applications. [(21 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098398&qs=pros-and-cons#reviews) Users find the **improvement needed** in RBAC module and support responsiveness, delaying resolutions and feature implementations. [(17 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098356&qs=pros-and-cons#reviews) Users experience **poor customer support** with slow response times and difficulties in communication, leading to frustration. [(16 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1436782&qs=pros-and-cons#reviews) Users highlight **missing features** in SailPoint, facing challenges with complexity and delayed updates for new functionalities. [(14 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098342&qs=pros-and-cons#reviews) Users find SailPoint to be **expensive** due to time-consuming reviews and costly assistance for customization. [(12 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098304&qs=pros-and-cons#reviews) Users find the **difficult learning** curve frustrating, especially without a programming background or sufficient formal training. [(11 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1437346&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SailPoint ##### 1. Ease of Use Users value the **ease of use** in SailPoint, simplifying access management across multiple applications effortlessly. [ See 36 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098364&qs=pros-and-cons#reviews) See Related User Reviews ![Ajeet Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajeet Y.") AY Ajeet Y. Enterprise (\> 1000 emp.) 5.0/5 "Best tool for Identity/Access and Group Management" What do you like about SailPoint? Best Cloud platform to Manage Employees, teams and Groups Access Tools.. Super easy to use, compare employees profile, Groups and Approval Workflow ![Victor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor M.") VM Victor M. Enterprise (\> 1000 emp.) 4.5/5 "SailPoint Streamlines Access Automation and Strengthens Security" What do you like about SailPoint? SailPoint is very strong in automating processes that were historically manual and slow: access granting, permission reviews, user certifications, ris ##### 2. Features Users value SailPoint's **strong identity governance capabilities** , which enhance access control and provide centralized visibility. [ See 30 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098550&qs=pros-and-cons#reviews) See Related User Reviews ![Ajeet Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajeet Y.") AY Ajeet Y. Enterprise (\> 1000 emp.) 5.0/5 "Best tool for Identity/Access and Group Management" What do you like about SailPoint? Best Cloud platform to Manage Employees, teams and Groups Access Tools.. Super easy to use, compare employees profile, Groups and Approval Workflow ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy Access Control Across Apps with Straightforward API Integration" What do you like about SailPoint? SailPoint makes it really easy to control access to multiple programs. I was not involved with the implementation but with the ease of API's the inte ##### 3. Security Users value the **advanced security features** of SailPoint, ensuring robust protection and simplified access management. [ See 24 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1436271&qs=pros-and-cons#reviews) See Related User Reviews ![Victor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor M.") VM Victor M. Enterprise (\> 1000 emp.) 4.5/5 "SailPoint Streamlines Access Automation and Strengthens Security" What do you like about SailPoint? SailPoint is very strong in automating processes that were historically manual and slow: access granting, permission reviews, user certifications, ris ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy Access Control Across Apps with Straightforward API Integration" What do you like about SailPoint? SailPoint makes it really easy to control access to multiple programs. I was not involved with the implementation but with the ease of API's the inte ##### 4. Identity Management Users value the **automated access reviews** of SailPoint, which enhance security and simplify user permission management. [ See 21 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1436467&qs=pros-and-cons#reviews) See Related User Reviews ![Ajeet Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajeet Y.") AY Ajeet Y. Enterprise (\> 1000 emp.) 5.0/5 "Best tool for Identity/Access and Group Management" What do you like about SailPoint? Best Cloud platform to Manage Employees, teams and Groups Access Tools.. Super easy to use, compare employees profile, Groups and Approval Workflow ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Identity Governance & Access provisioning made easy by Sailpoint" What do you like about SailPoint? I like SailPoint's strong identity governance capability, which provides centralized visibility, automated access control, and auditability. These fea ##### 5. Integrations Users appreciate the **easy integration** of SailPoint, enabling smooth access management across multiple applications. [ See 21 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098398&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy Access Control Across Apps with Straightforward API Integration" What do you like about SailPoint? SailPoint makes it really easy to control access to multiple programs. I was not involved with the implementation but with the ease of API's the inte ![Varun S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Varun S.") VS Varun S. Enterprise (\> 1000 emp.) 4.5/5 "Access Management using Sailpoint" What do you like about SailPoint? Sailpoint streamlines the process of raising requests for several access or apps for myself or my entire team. The workflow even identifies the steps ### 5 Cons or Disadvantages of SailPoint ##### 1. Improvement Needed Users find the **improvement needed** in RBAC module and support responsiveness, delaying resolutions and feature implementations. [ See 17 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098356&qs=pros-and-cons#reviews) See Related User Reviews ![Prakash Gupta K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prakash Gupta K.") PK Prakash Gupta K. Enterprise (\> 1000 emp.) 4.5/5 "Literally wonderful in both Enterprise and Cloud" What do you dislike about SailPoint? Though the RBAC in cloud is improved by introducing app specific profiles a similar approach in Enterprise version would be helpful to the clients. ![Victor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor M.") VM Victor M. Enterprise (\> 1000 emp.) 4.5/5 "SailPoint Streamlines Access Automation and Strengthens Security" What do you dislike about SailPoint? In addition to the license, the cost of: implementation, specialized consulting, ongoing maintenance. ##### 2. Poor Customer Support Users experience **poor customer support** with slow response times and difficulties in communication, leading to frustration. [ See 16 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1436782&qs=pros-and-cons#reviews) See Related User Reviews ![Ajeet Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajeet Y.") AY Ajeet Y. Enterprise (\> 1000 emp.) 5.0/5 "Best tool for Identity/Access and Group Management" What do you dislike about SailPoint? While using Sailpoint, I dont see any improvement area. I will be super happy if they can offer some plan for StartUps so they can also use and learn SP Sudhakar P. Enterprise (\> 1000 emp.) 3.0/5 "Identity Management with Sailpoint" What do you dislike about SailPoint? The Sailpoint Support is not good as we see a lot of delay in getting things resolved or ended up using professional services ##### 3. Missing Features Users highlight **missing features** in SailPoint, facing challenges with complexity and delayed updates for new functionalities. [ See 14 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098342&qs=pros-and-cons#reviews) See Related User Reviews ![Prakash Gupta K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prakash Gupta K.") PK Prakash Gupta K. Enterprise (\> 1000 emp.) 4.5/5 "Literally wonderful in both Enterprise and Cloud" What do you dislike about SailPoint? Though the RBAC in cloud is improved by introducing app specific profiles a similar approach in Enterprise version would be helpful to the clients. ![Deepika N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepika N.") DN Deepika N. 5.0/5 "Robust Security and Easy Setup Make SailPoint a Top Choice" What do you dislike about SailPoint? I find the revocation requests in SailPoint to be challenging or lacking in some respects. ##### 4. Expensive Users find SailPoint to be **expensive** due to time-consuming reviews and costly assistance for customization. [ See 12 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098304&qs=pros-and-cons#reviews) See Related User Reviews ![Victor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor M.") VM Victor M. Enterprise (\> 1000 emp.) 4.5/5 "SailPoint Streamlines Access Automation and Strengthens Security" What do you dislike about SailPoint? In addition to the license, the cost of: implementation, specialized consulting, ongoing maintenance. JE John E. Enterprise (\> 1000 emp.) 4.0/5 "SailPoint is reliable for the most part." What do you dislike about SailPoint? Custom code/rules are locked behind a paywall. There are upper limits on many of the policies. ##### 5. Difficult Learning Users find the **difficult learning** curve frustrating, especially without a programming background or sufficient formal training. [ See 11 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1437346&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 5.0/5 "Streamlined Access & Identity Management with a Clean Approval Process" What do you dislike about SailPoint? Although Sailpoint is great at providing identity management, it comes with a lot of complexity when it comes to learning the tool, implementing the b JL Jon L. Enterprise (\> 1000 emp.) 4.0/5 "Simple UI, But Overwhelming Options for Beginners" What do you dislike about SailPoint? The amount of options available makes it hard to understand the art of the possible at first. ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") EH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 9/30/2025 "Industry leading" 5/5 What do you like best about SailPoint? SailPoint has allowed our team to transform the way identity management operates within our company. After only a few months of preparation, we successfully launched with a 98% success rate for general LCM. We are now in the process of integrating with essential applications to broaden our reach, and SailPoint continues to provide us with the tools we need to achieve our goals. Review collected by and hosted on G2.com. What do you dislike about SailPoint? Relying on a SaaS-based platform requires us to have SailPoint review cloud rules prior to deployment, which can be both time-consuming and expensive. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? Making sure the right people have the right access at the right time Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jason G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason G.") JG Jason G. Manager of IAM Enterprise (\> 1000 emp.) 10/1/2025 "Excellent team" 5/5 What do you like best about SailPoint? At both companies where I have led IDM programs, the folks at SailPoint have been amazing to work with. The solution focused team and engagement has been wonderful. Review collected by and hosted on G2.com. What do you dislike about SailPoint? At times, it can be difficult to get in touch with support, and their response time is often slower than I expect. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? managing and securing access as well as governance Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite KT KV T. Senior manager, identity access management Enterprise (\> 1000 emp.) 8/19/2025 "Sailpoint User Group Event" 5/5 What do you like best about SailPoint? Got the opportunity to attend the SailPoint user group event in Bangalore 2025. It was an amazing experience to understand the future roadmap of ISC and see how it is bringing value to the customers. Review collected by and hosted on G2.com. What do you dislike about SailPoint? There is nothing to dislike about Sailpoint. We love how the company is bringing security to its customers. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? Identity Security being at the centre of the evolving cyber threat landscape, bringing identity security to the customers is the main problem solved by SailPoint Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite SS sourav S. Head of IAM Enterprise (\> 1000 emp.) 9/30/2025 "Great IGA tool now expanding to become a Modern Identity Solution" 5/5 What do you like best about SailPoint? I like the user interface and the overall ease of use. The integration with Active Directory and IDPs are also excellent. Review collected by and hosted on G2.com. What do you dislike about SailPoint? The data synchronization/agregation is not in real time, which makes managing overall identity security posture more challenging. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? SailPoint is addressing audit findings and helping to resolve issues related to regulatory compliance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JL Jon L. Project Manager Enterprise (\> 1000 emp.) 11/4/2025 "Simple UI, But Overwhelming Options for Beginners" 4/5 What do you like best about SailPoint? The simple UI to enable complex management. Review collected by and hosted on G2.com. What do you dislike about SailPoint? The amount of options available makes it hard to understand the art of the possible at first. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? Several different systems used in different regions within the organisation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Leonardo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonardo R.") LR Leonardo R. Information Security Manager Enterprise (\> 1000 emp.) 10/1/2025 "The most complete identity security" 5/5 What do you like best about SailPoint? SailPoint has the most advanced features and best user experience for all kind of business. The team always are ready to help you since the beginning of implementation to debug connections. Review collected by and hosted on G2.com. What do you dislike about SailPoint? To not have enough people trained and skilled in the solution Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? Acess fulfillment, review and administration. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Ramesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ramesh G.") RG Ramesh G. Enterprise Architect Enterprise (\> 1000 emp.) 6/2/2025 "Best IAM platform and services" 5/5 What do you like best about SailPoint? SailPoint IIQ provided us a comprehensive solution for our organization access management capability needs. Supported us in delivering our Cyber Security processes and standards. Simplified our IAM governance processes. Its Scalable and flexible solution with ease of implementation and best customer support. Its connector framework allowed to achieve integrations rapidly. Review collected by and hosted on G2.com. What do you dislike about SailPoint? SailPoint IIQ requires improvement in Ux but good thing is that latest versions are addressing it and very good roadmap to improve this. Application onboarding framework also need to be focused for SailPoint IIQ Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? Our organisation Cyber security controls for access management and enabling self service and automated governance processes Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 10/24/2025 "Top-Tier Identity Security, But UX Needs Improvement for Non-IT Users" 4.5/5 What do you like best about SailPoint? Industry leading Identity security, with focus on future. Review collected by and hosted on G2.com. What do you dislike about SailPoint? Somewhat difficult to use for non-IT centric personnel. UX could improve. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? Accurate user inventory and certifications. Streamlined employee onboarding. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JE John E. IAM engineer Enterprise (\> 1000 emp.) 10/1/2025 "SailPoint is reliable for the most part." 4/5 What do you like best about SailPoint? Ease of data modeling, certifications make UARs a breeze. Review collected by and hosted on G2.com. What do you dislike about SailPoint? Custom code/rules are locked behind a paywall. There are upper limits on many of the policies. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? This product offers user access reviews, auditing capabilities, and complete lifecycle automation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MV Mohamed Shaji V. PAM Specialist Enterprise (\> 1000 emp.) 11/4/2025 "Highly Recommended—A Product I Truly Love" 5/5 What do you like best about SailPoint? Great product will recommend to all, great Review collected by and hosted on G2.com. What do you dislike about SailPoint? nothing, liked what I have seen so far in SP Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? JML contractor management Review collected by and hosted on G2.com. 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