--- title: SailPoint Reviews meta_title: 'SailPoint Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 355 reviews by the users' company size, role or industry to find out how SailPoint works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 355 scale: '5' date_modified: '2026-11-12' parent_category: name: Identity Management url: https://www.g2.com/categories/identity-management ---

SailPoint Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find SailPoint to be exceptionally easy to use, simplifying access management and automating previously manual processes. (36 mentions)
Users appreciate SailPoint's strong identity governance capabilities, enabling easy control and auditing of access across systems. (30 mentions)
Users value the robust security features of SailPoint, enhancing access control and reducing identity-related risks. (24 mentions)
Users value the strong identity governance capability of SailPoint, enhancing visibility and reducing identity-related risks. (21 mentions)
Users appreciate the seamless integrations of SailPoint, simplifying access management across multiple applications effectively. (21 mentions)
Users note that improvement is needed in implementation complexity and costs associated with SailPoint's solutions. (17 mentions)
Users experience poor customer support with SailPoint, facing delays and difficulty reaching resolutions in a timely manner. (16 mentions)
Users express concerns about missing features in SailPoint, citing delays in roadmapped functionalities impacting overall efficiency. (14 mentions)
Users find SailPoint too expensive due to high implementation, maintenance costs, and paywalled customizations. (12 mentions)
Users find SailPoint's difficult learning curve hinders effective implementation and integration for teams and non-IT personnel. (11 mentions)

5 Pros or Advantages of SailPoint

5 Cons or Disadvantages of SailPoint

SailPoint Reviews (355)

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SailPoint Reviews (355)

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4.6
355 reviews
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Carl M.
CM
Carl M.
ISS Manager
Enterprise (> 1000 emp.)
"Excellent Automation and Account Provisioning for Our University"
4/5
What do you like best about SailPoint?

The automation and account provisioning for the university Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Not yet gone live with the system to fully provide any dislikes Review collected by and hosted on G2.com.

LS
Luis S.
Tech Architect
Enterprise (> 1000 emp.)
"Stable, Flexible SailPoint for Complex Enterprise Needs"
4.5/5
What do you like best about SailPoint?

SailPoint products are stable and flexible, and they can meet the complex requirements of large organisations. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

SailPoint ISC seems to be less flexible. I’m not entirely sure whether we can migrate our existing IIQ solution to ISC. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"Strong Identity Governance and Administration Workflow"
4.5/5
What do you like best about SailPoint?

The workflow for the Identity Governance and Administration Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

SailPoint offers strong identity governance capabilities, but the platform can feel complex to navigate, with a steep learning curve. Integration, configuration, and customisation can also be time-consuming, particularly in large enterprise environments. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Excellent Tooling, Constant Feature Updates, and a Helpful CSM"
5/5
What do you like best about SailPoint?

the tooling, constant feature updates and helpful CSM Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

menu's change as a result of the constant updates Review collected by and hosted on G2.com.

Charu M.
CM
Charu M.
Enterprise (> 1000 emp.)
"Five Years with IIQ and Still Loving It"
4/5
What do you like best about SailPoint?

I’ve been working with IIQ for almost five years, and I really love it. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Provisioning failures have been happening fairly often, so I’ve had to keep monitoring it closely. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"Innovative Identity Platform That Brings Everything Together"
4/5
What do you like best about SailPoint?

Technology that’s at the forefront of innovation, bringing all of your organisation’s identity needs together in one place. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

In a cost-constrained environment, it can feel a bit pricey. Review collected by and hosted on G2.com.

Verified User in Mining & Metals
EM
Verified User in Mining & Metals
Enterprise (> 1000 emp.)
"Flexible Solutions for Tackling Business Problems"
4.5/5
What do you like best about SailPoint?

Flexibility with multiple methods to resolve business problems Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Sometimes the speed of new features being deployed to production tenants can cause delays Review collected by and hosted on G2.com.

Surendra S.
SS
Surendra S.
IAM Engineering Manager
Enterprise (> 1000 emp.)
"SailPoint: Best-in-Class Identity & Access Governance"
5/5
What do you like best about SailPoint?

Sailpoint is the preferred Identity and Access Governance tool helping the industries to its best. I recommend this solution to the customers Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Limitation on IIQ and more inclination towards ISC. Being a Sailpoint IIQ developer, I would love that we get those features and AI agentic models to built in Sailpoint IIQ features also Review collected by and hosted on G2.com.

Darell L. N.
DN
Darell L. N.
Mid-Market (51-1000 emp.)
"SailPoint Leads in Identity Security"
5/5
What do you like best about SailPoint?

Sailpoint is a leader in identity security. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

I don’t have much to dislike about Sailpoint; I just wish there were more free training opportunities and certifications available. Review collected by and hosted on G2.com.

Duong N.
DN
Duong N.
Senior governance analyst
Enterprise (> 1000 emp.)
"User-Friendly Governance with Smooth UAR Integration"
4/5
What do you like best about SailPoint?

For governance tasks, it is user friendly with the ability to integrate our UAR. Review collected by and hosted on G2.com.

What do you dislike about SailPoint?

Unable to filter further down with information Review collected by and hosted on G2.com.