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Fulfillment by Amazon Reviews & Provider Details

Fulfillment by Amazon (FBA) helps you grow your online business with access to Amazons world-class fulfillment resources and expertise, acclaimed customer service, and fast, free shipping options.

Seller

Amazon

Provider Description

Fulfillment by Amazon (FBA) helps you grow your online business with access to Amazons world-class fulfillment resources and expertise, acclaimed customer service, and fast, free shipping options.

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Fulfillment by Amazon Reviews (14)

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Hamza K.

Freelance

Small-Business (50 or fewer emp.)

3/27/2024

"Feedback about FBA"

3.5/5

What do you like best about Fulfillment by Amazon?

Its delivery & Handling is best form others. Review collected by and hosted on G2.com.

What do you dislike about Fulfillment by Amazon?

The rates of storage facilities is higher then others. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

9/12/2023

"The only business partner you will need"

4.5/5

What do you like best about Fulfillment by Amazon?

Very easy to use. You don't need a lot of time to set it up. Pretty much a plug and play solution. Helps free up a lot of time for small business owners to focus on more important and impactful things Review collected by and hosted on G2.com.

What do you dislike about Fulfillment by Amazon?

I wish I had learned about this solution sooner. That would have saved me a lot of time in trying out different solutions that don't deliver results. Appreciate the constant updates to make sure that it continues to umprove user experience. Review collected by and hosted on G2.com.

Recommendations to others considering Fulfillment by Amazon:

I would tell other online sellers… if you’re working on performance strategies and increased sales with less worries on logistics just get FBA. It will solve everything. Literally. Review collected by and hosted on G2.com.

What problems is Fulfillment by Amazon solving and how is that benefiting you?

By taking the burden of logistics out of my hand, it frees up a lot of time to focus on growing the business and targeting other markets. Also, as a small business owner, it helps a lot to reach more customers Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

10/14/2019

"Best way to offer your products on Amazon"

4/5

Describe the project or task Fulfillment by Amazon helped with:

We ship weekly to amazon Review collected by and hosted on G2.com.

What do you like best about Fulfillment by Amazon?

We like the ability for Amazon to check in our items promptly Review collected by and hosted on G2.com.

What do you dislike about Fulfillment by Amazon?

Refunds for no reason. Sometimes items get lost Review collected by and hosted on G2.com.

Recommendations to others considering Fulfillment by Amazon:

Do it Review collected by and hosted on G2.com.

What problems is Fulfillment by Amazon solving and how is that benefiting you?

The ability to sell under amazon's buy box Review collected by and hosted on G2.com.

ANIL P.

Independent Business Owner

Small-Business (50 or fewer emp.)

10/1/2019

"Process was simple as there was a dedicated person to setup the initial process."

5/5

Describe the project or task Fulfillment by Amazon helped with:

So far I sent lot of items selling on seller central and hope I can do the same for more products. As the time goes and more items are being sent everyone dealing with Fulfillment Process shows serious dedication and everything goes fine & fast. Review collected by and hosted on G2.com.

What do you like best about Fulfillment by Amazon?

Customers who prefer prime delivery benefits will see my listing also and that give the hope of more sales. Moreover FBA may help to get more time. Review collected by and hosted on G2.com.

What do you dislike about Fulfillment by Amazon?

As of now, nothing specifically on the processes or activities regarding listing and selling can be termed as "disliked". Review collected by and hosted on G2.com.

Recommendations to others considering Fulfillment by Amazon:

Be planned with the products to sell well and have the necessary knowledge about the products you like to sell. Even Though I am unable to utilise all the above ( with my preferred brands yet ) due to some local disturbances, I can clearly suggest these to you and never take as an advice as I do not like the term advice itself because it is disturbing always because the advisor and the recipient may be in different "spaces" on most ( 99%) of the cases. Review collected by and hosted on G2.com.

What problems is Fulfillment by Amazon solving and how is that benefiting you?

Nothing and as I have sent lot of items using FBA, looking forward for more items to send through if my external atmosphere not related to the platform goes well. Overall FBA experience is good so far as there are dedicated persons to get support when needed. Review collected by and hosted on G2.com.

Trisha Jo D.

Freelance E-Commerce Manager

Consumer Goods

Small-Business (50 or fewer emp.)

10/1/2019

"Fulfillment By Amazon Works Great!"

5/5

Describe the project or task Fulfillment by Amazon helped with:

We sell products through our online store on Amazon. We only sell products online and we sold some through Shopify but FBA is useful for shipping, customer service, and warehousing capabilities. Review collected by and hosted on G2.com.

What do you like best about Fulfillment by Amazon?

I love that Amazon handles all of the shipping processes and they also have customer service if needed. I don't have to worry about any of the preparation processes or for example they have a service where they can stick on the UPC or the barcode for you with a sticker. But you can also just put the barcode on your packaging as long as you can read it. Either way it works out. Review collected by and hosted on G2.com.

What do you dislike about Fulfillment by Amazon?

The fees can be a little outrageous in my opinion. It was a bit difficult to navigate the fees if you've never sold a product with them before. After a longer period of time all of these fees come up and you just have to do some investigation in order to find out the reason for the charge. But after some time, you learn which fees they charge so you can plan ahead for your profit margins. Review collected by and hosted on G2.com.

Recommendations to others considering Fulfillment by Amazon:

Make sure that you take all of the fees into consideration because sometimes they have a tendency to sneak up on you. But I would say that once you've gone through and sold a few products, you have. a better understanding of all of the fees that are included. Review collected by and hosted on G2.com.

What problems is Fulfillment by Amazon solving and how is that benefiting you?

FBA is amazing because it saves me time since they coordinate the warehouse procedures. Review collected by and hosted on G2.com.

Mourad E.

Financial Reporting & Accounting Specialist (Procure to pay operations expert)

Small-Business (50 or fewer emp.)

10/1/2019

"Great experience"

4.5/5

Describe the project or task Fulfillment by Amazon helped with:

Amazon trough their fulfillment center they helped me to avoid delay in shipping items to customers, in fact as soon as I had an order online they took care of processing and shipping the item to the customer, this avoided me defects and helped to give great customer experience to my customers Review collected by and hosted on G2.com.

What do you like best about Fulfillment by Amazon?

how well organized they are, and how quick they are Review collected by and hosted on G2.com.

What do you dislike about Fulfillment by Amazon?

the cost of it was little bit high for me as I did have a small activity Review collected by and hosted on G2.com.

Recommendations to others considering Fulfillment by Amazon:

I highly recommend it to sellers however always check the fees in advance to avoid surprises. Review collected by and hosted on G2.com.

What problems is Fulfillment by Amazon solving and how is that benefiting you?

- avoiding delay in shipping

- avoiding errors when having multiple items for shipping in the same day

- giving customers better view on when their products was shipped and when it will arrive (the arriving date is about 97% accurate)

- the customer is being sent the tracking code which rises his satisfaction and feels served properly in timely manner Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

10/7/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"great time-saver, but fees add up!"

2.5/5

Describe the project or task Fulfillment by Amazon helped with:

When we decided to sell on Amazon, we knew we wanted our products to be "prime" eligible. It made sense for the audience we were trying to reach. We also wanted the shipping out of our hands. It was great having that taken care of so we could focus our the majority of our part time operation on product development and marketing. Review collected by and hosted on G2.com.

What do you like best about Fulfillment by Amazon?

Warehouse and shipping handled for us. A great service if you know what you are getting into ($$$) Review collected by and hosted on G2.com.

What do you dislike about Fulfillment by Amazon?

We sold via Shopify as well as on Amazon directly. There were some hiccups getting our Shopify backend to understand FBA, if that makes sense. Ended up working out ok, but sometimes we lost $ in the shipping calculations- what Shopify calculated for the customer to pay vs what we paid Amazon. I'm not sure which product to "blame" for this, but I'm sure many others have encountered this same issue. Something to ask Amazon support about if you are going to use Shopify and FBA together.

Our products were an odd shape, so we had an issue getting a fair storage price in Amazon's warehouses.

As a small, family-owned business, we felt like FBA fees in combination with Amazon's sales cuts really tore us apart. I think FBA might make more sense for a larger corporate sales structure. Our revenue was so much smaller than . we would have guessed (some hidden fees) and while our business had other issues, FBA certainly contributed to the issues which led to us pulling our items from Amazon. Review collected by and hosted on G2.com.

What problems is Fulfillment by Amazon solving and how is that benefiting you?

Saved so much time and hassle out of day-to-day sales. Would get alerts with how many items shipped/sold every day and could trust that it was all taken care of. Review collected by and hosted on G2.com.

Verified User in Wholesale

Mid-Market (51-1000 emp.)

10/11/2019

"From a manufacturer/wholesaler perspective vendor central is much better "

2.5/5

Describe the project or task Fulfillment by Amazon helped with:

Launching a B2C seller account for previous employer, used FBM and for some products, FBA. Review collected by and hosted on G2.com.

What do you like best about Fulfillment by Amazon?

Not having to fulfil customer orders and the opportunity to speak to a help centre person is better than just email Review collected by and hosted on G2.com.

What do you dislike about Fulfillment by Amazon?

All the additional labelling, it can be quite complicated when using multiple skus.

Also, in previous role, the stock management team didn’t like the fact that stock wasn’t sold, despite being in a different warehouse. Hard to keep track of where your stock is. Also it would be better if invoicing was done by case pack rather than having to invoice every single customer order. Review collected by and hosted on G2.com.

Recommendations to others considering Fulfillment by Amazon:

It’s a big learning curve Review collected by and hosted on G2.com.

What problems is Fulfillment by Amazon solving and how is that benefiting you?

The business decided that due to the fees, FBM was easier, if we charged the customer, as fba fees were too high for a wholesaler, as they really eat into the margins. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

7/9/2019

"Service you can trust !"

5/5

Describe the project or task Fulfillment by Amazon helped with:

Items or products marked with Fulfillment by Amazon you can always trust the product quality as Amazon pick, pack, and ship your orders. Review collected by and hosted on G2.com.

What do you like best about Fulfillment by Amazon?

Amazon Fulfillment product you can trust and buy with confidence as it has back up protection from amazon. if anything goes wrong amazon can help you to protect the purchase Review collected by and hosted on G2.com.

What do you dislike about Fulfillment by Amazon?

I have seen that based on my experience there is delay in customer communication as Amazon pass inquiry to seller first and due to that service gets delayed. Also fees for some shipment is really expensive. Review collected by and hosted on G2.com.

What problems is Fulfillment by Amazon solving and how is that benefiting you?

avoiding hassle of package packing, shipping , delivery and specially during holiday time when we have bulk of orders this service helps very much to save time and resources. Review collected by and hosted on G2.com.