Route Features

Software allows for claim filers to track the status of their claims and connect with customer service professionals.

APIs connect the tool to TMS, supply chain visibility software, e-commerce platforms, or other relevant tools that help track in-transit shipments and assess at-risk products.

Dashboards and analytics tools allow for reporting around performance around shipping and completed claims.

End user is a customer seeking to rectify issues with an online shopping order.

Tool provides native portals for filing claims if a product is lost, damaged, or stolen.

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Generate one-off reports that meet information requirements

A chronological record of actions or occurrences within a network, software, or process

Define levels of authorization for access to specific files or systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Create, design and manage workflows for repetitive tasks

Accept and process credit/debit card transactions

Identify and analyse the reasons behind accidents

Capability of a software or system to make decisions and perform actions based on specified conditions

Use AI to generate content in the form of text, images, videos, etc.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Arrange tasks based on the level of priority or urgency

Investigate and resolve disputes/issues using workflow, audit trails, and other system tools

Rules that can be customized/created based on business requirements for fraud prevention

Receive notification of issues as soon as they occur

Administration and control of evidence related to investigations/cases

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Application programming interface that allows for integration with other systems/databases

Create, manage and track all task activities and progression

Monitor or audit historical and current transactions to analyze customer account activities

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track sent and received payments, invoices, and bills.

Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc.

Pre-designed layouts that can be customized to match preferences and requirements

Oversee the process of issuing refunds

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Assess and score risks using risk matrices

Predict future data based on historical data sets

Track usage and chargeback for disputed transactions/expenses

Anti-money laundering compliance helps businesses uncover suspicious financial activity

Approve legitimate financial transactions after reviewing for fraud or other risks

Set up connections to third-party platforms to improve business processes

Software program that continuously adjusts its behavior based on observed data

Process of tracking new and submitted claims and the status of submitted claims

Active reporting of data and metrics