Route Features

Software allows for claim filers to track the status of their claims and connect with customer service professionals. 18 reviewers of Route have provided feedback on this feature.

APIs connect the tool to TMS, supply chain visibility software, e-commerce platforms, or other relevant tools that help track in-transit shipments and assess at-risk products. 18 reviewers of Route have provided feedback on this feature.

Dashboards and analytics tools allow for reporting around performance around shipping and completed claims. 18 reviewers of Route have provided feedback on this feature.

End user is a customer seeking to rectify issues with an online shopping order. 15 reviewers of Route have provided feedback on this feature.

Based on 17 Route reviews. Tool provides native portals for filing claims if a product is lost, damaged, or stolen.

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation