Compare Narvar and Route 
At a Glance
Market Segments
Mid-Market (46.2% of reviews)
Small-Business (87.2% of reviews)
Entry-Level Pricing
No pricing available
Free
Narvar
Star Rating
(170)4.2 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NarvarRoute
Star Rating
(114)4.5 out of 5
Market Segments
Small-Business (87.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Narvar excels in enhancing customer experience with its out-of-the-box solutions. Users appreciate the platform's customizations, which allow for seamless integration with their brand aesthetics, making it easy to add assets and updates.
- Users say Route stands out for its exceptional customer support, with many highlighting the team's efficiency in resolving shipping issues. Reviewers note that the quick resolution times for claims provide a stress-free experience for customers, which is crucial during challenging situations.
- According to verified reviews, Narvar has significantly reduced order and tracking inquiries by 86%, showcasing its effectiveness in providing customers with the information they need. This feature has been a game-changer for businesses looking to streamline their operations.
- Reviewers mention that Route's user-friendly interface and diligent support staff make it easy for businesses to manage shipping issues. Users feel confident that their customers will receive timely refunds or reshipments, which enhances overall satisfaction.
- G2 reviewers highlight that while Narvar has a strong presence in the mid-market segment, it may not cater as effectively to small businesses compared to Route, which is favored by a larger percentage of small-business users. This could influence the choice for companies based on their size and needs.
- Users report that Narvar's implementation process is straightforward, but some find it challenging to match specific workflow needs. In contrast, Route's setup is praised for its ease, making it a more attractive option for businesses looking for quick deployment.
Pricing
Entry-Level Pricing
Narvar
No pricing availableRoute
Basic
Free
Package protection and tracking built for scaling businesses.
- World-class package protection
- Basic tracking: web and app notifications
- Carbon neutral shipping on protected orders
Free Trial
Narvar
No trial information availableRoute
No trial information availableRatings
Meets Requirements
8.5
132
8.7
74
Ease of Use
8.2
132
8.9
75
Ease of Setup
7.7
106
8.9
36
Ease of Admin
7.9
65
9.0
37
Quality of Support
8.3
127
8.9
75
Has the product been a good partner in doing business?
8.5
66
8.8
36
Product Direction (% positive)
8.1
123
8.9
64
Features by Category
Labels
6.7
40
Not enough data
7.3
42
Not enough data
6.8
39
Not enough data
Order management
8.6
57
Not enough data
8.1
43
Not enough data
Feature Not Available
Not enough data
8.5
48
Not enough data
Carrier and rate management
Feature Not Available
Not enough data
8.0
40
Not enough data
Feature Not Available
Not enough data
Inventory management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reports
7.6
42
Not enough data
Feature Not Available
Not enough data
7.1
37
Not enough data
Integrations
8.8
68
Not enough data
7.6
48
Not enough data
7.5
50
Not enough data
7.8
50
Not enough data
Tracking
9.1
69
Not enough data
7.8
52
Not enough data
Transactions
7.5
51
Not enough data
Feature Not Available
Not enough data
7.8
55
Not enough data
7.3
49
Not enough data
Shipping Insurance
Not enough data
9.5
18
Not enough data
9.4
18
Feature Not Available
Feature Not Available
Feature Not Available
8.8
18
9.8
8
8.1
15
Not enough data
9.1
17
Agentic AI - Package Tracking
6.3
30
Not enough data
7.4
36
Not enough data
6.7
34
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Narvar and Route are categorized as Shipping Insurance
Reviews
Reviewers' Company Size
Narvar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Route
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
32.6%
Apparel & Fashion
29.1%
Consumer Goods
9.2%
Luxury Goods & Jewelry
2.8%
Pharmaceuticals
2.1%
Other
24.1%
Retail
22.0%
Apparel & Fashion
17.4%
Health, Wellness and Fitness
9.2%
Consumer Goods
8.3%
Food & Beverages
7.3%
Other
35.8%
Discussions
Is Narvar a SaaS?
2 Comments
FU
Yes, it is.Read more
Who is Narvar tracking?
1 Comment
Official Response from Narvar
Narvar tracks shipments and customer interactions for over 1,500 brands and retailers, supporting more than 1,000 carriers and touching over 2 billion...Read more
Who does Narvar ship with?
1 Comment
Official Response from Narvar
Narvar isn't a shipping provider. However, Narvar does support over 1,000 carriers worldwide, enabling seamless shipment tracking and post-purchase...Read more
What does route package protection do?
2 Comments
JZ
They provide shipping protection for LOST (not maked delivered), STOLEN (marked delivered), and DAMAGED parcels via a customer claim to replace OR refund. ...Read more
Can't anyone just insure customers on their own?
2 Comments
Official Response from Route
Not quite. Only authorized third parties who are appropriately vetted and licensed by state departments of insurance are able to make insurance offerings...Read more
Which carriers will work with Route?
2 Comments
Official Response from Route
Any licensed carrier that you use to make shipments will be accepted and receive Route's package protection benefits. Read more
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