# Extend vs Route Comparison

---
## Frequently Asked Questions

### What is the difference between Route Protection & Tracking vs Extend?

Route Protection & Tracking and Extend are both rated 4.5/5, but Route Protection & Tracking is most often cited for its customer support and easy integrations, while Extend is noted for its cargo tracking feature and higher Meets Requirements score.

| [Route Protection & Tracking](https://www.g2.com/products/route-2023-05-09/reviews) | [Extend](https://www.g2.com/products/extend-protection-reviews/reviews) |
| --- | --- |
| 4.5/5 (114 reviews) | 4.5/5 (61 reviews) |
| Small-Business | Small-Business |
| 8.9 | 8.8 |
| 8.9 | 9.1 |
| Customer Support | Cargo Tracking |



### How do the pricing models of Route Protection & Tracking and Extend compare?

Route Protection & Tracking and Extend are rated at parity for value, with both scoring 8.9 on Price/Cost satisfaction.

- **Route Protection & Tracking:** In recent reviews, several reviewers highlight affordable pricing and note that it does not cost a ridiculous amount for the company to use.
- **Extend:** Recent reviewers describe Extend as providing a painless way to offer extended warranties and mention that it is free cash for little effort.



### What are the best alternatives to Route Protection & Tracking and Extend?

The top 3 alternatives to Route Protection & Tracking and Extend are AfterShip, Elfsight, and Pega Platform.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Route Protection & Tracking](https://www.g2.com/products/route-2023-05-09/reviews) | 4.5/5 (114 reviews) | Small-Business | Affordable pricing | Customer Support |
| [Extend](https://www.g2.com/products/extend-protection-reviews/reviews) | 4.5/5 (61 reviews) | Small-Business | Painless way to offer warranties | Cargo Tracking |
| [AfterShip](https://www.g2.com/products/aftership/reviews) | 4.7/5 (311 reviews) | Small-Business | — | — |
| [Elfsight](https://www.g2.com/products/elfsight/reviews) | 4.8/5 (909 reviews) | Small-Business | — | — |
| [Pega Platform](https://www.g2.com/products/pega-platform/reviews) | 4.2/5 (278 reviews) | Enterprise | — | — |



### Which Shipping Insurance features should I prioritize when comparing Route Protection & Tracking and Extend?

Buyers comparing Route Protection & Tracking and Extend should prioritize customer support, ease of setup, meets requirements, cargo tracking, and integrations.

- **Customer Support:** Route Protection & Tracking 8.9, Extend 9.1
- **Ease of Setup:** Route Protection & Tracking 8.9, Extend 8.8
- **Meets Requirements:** Route Protection & Tracking 8.7, Extend 9.1
- **Cargo Tracking:** Extend offers cargo tracking, Route Protection & Tracking does not
- **Integrations:** Route Protection & Tracking is cited for easy integrations in recent reviews



### What are the pros and cons of Route Protection & Tracking vs Extend?

Route Protection & Tracking's headline strength is customer support, while Extend's is its cargo tracking feature.

- **Route Protection & Tracking strengths:** Customer support (all-time mentions: 1), easy integrations (all-time mentions: 1), affordable pricing (all-time mentions: 1), time saving (all-time mentions: 1)
- **Route Protection & Tracking trade-offs:** Poor support (all-time mentions: 2), communication issues (all-time mentions: 1), integration issues (all-time mentions: 1), plan limitations (all-time mentions: 1), widget issues (all-time mentions: 1)
- **Extend strengths:** Cargo tracking feature, painless way to offer warranties, increases average order value, helpful support in setup, peace of mind for customers
- **Extend trade-offs:** Some reviewers mention slow customer service response and limited customization options



### Is Route Protection & Tracking or Extend better for small businesses?

Both Route Protection & Tracking and Extend are primarily used by small businesses, but Route Protection & Tracking is more frequently cited for supporting small teams and reducing operational workload.

- **Route Protection & Tracking:** Largest segment is Small-Business; reviewers highlight that it frees up small teams to focus on other issues and reduces time spent on shipping claims.
- **Extend:** Largest segment is Small-Business; reviewers note it provides peace of mind and an easy upsell for small business customers.



### Which Shipping Insurance platform has better integrations?

Route Protection & Tracking is favored for integrations, with reviewers specifically citing easy integration with Shopify.

- **Route Protection & Tracking:** Easy integration with Shopify is mentioned in recent reviews.
- **Extend:** Reviewers mention integration with Shopify and BigCommerce, but without specific all-time mention counts.



### How do Route Protection & Tracking and Extend compare on customer support?

Extend has a slight edge in Quality of Support, scoring 9.1 versus Route Protection & Tracking's 8.9, which is below the materiality threshold for a clear winner.

- **Route Protection & Tracking:** Reviewers frequently cite responsive and helpful customer service, but there are also mentions of poor support and communication issues.
- **Extend:** Reviewers describe helpful onboarding and support teams, though some mention slow response times and limited customization support.



### Which is easier to implement, Route Protection & Tracking or Extend?

Route Protection & Tracking and Extend are rated at parity for Ease of Setup, with scores of 8.9 and 8.8 respectively.

- **Route Protection & Tracking:** Reviewers describe setup as straightforward and quick, with several citing instant or very easy installation, especially with Shopify and WooCommerce.
- **Extend:** Reviewers note simple and intuitive setup, helpful onboarding, and easy integration with Shopify and BigCommerce, though a few mention backend setup as clunky or time-consuming for customizations.



| | Extend | Route | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 61 | 114 | 
| **Largest Market Segment** | Small-Business (81.7% of reviews) | Small-Business (87.2% of reviews) | 
| **Entry Level Price** | Free | Free | 

---
## Top Pros & Cons

### Extend

**Not enough data**

### Route

Pros:
- Affordable Pricing (1 reviews)
- Customer Support (1 reviews)

Cons:
- Poor Support (2 reviews)
- Communication Issues (1 reviews)

---
## Ratings Comparison
| Rating | Extend | Route | 
|---|---|---|
  | **Meets Requirements** | 9.1 (44 reviews) | 8.7 (74 reviews) | 
  | **Ease of Use** | 8.9 (45 reviews) | 8.9 (75 reviews) | 
  | **Ease of Setup** | 8.8 (32 reviews) | 8.9 (36 reviews) | 
  | **Ease of Admin** | 8.9 (33 reviews) | 9.0 (37 reviews) | 
  | **Quality of Support** | 9.1 (44 reviews) | 8.9 (75 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (33 reviews) | 8.8 (36 reviews) | 
  | **Product Direction (% positive)** | 9.3 (34 reviews) | 8.9 (64 reviews) | 

---
## Pricing

### Extend

#### Entry-Level Pricing

Plan: No-Cost Platform for Every Merchant

Price: Free

Description: Partnering with Extend comes at no cost for every merchant. Unlock a new revenue channel and drive pure profit for your business with every plan sale. 

Key Features:
-  Drive pure profit at no cost
- Increase LTV and create long term advocates
- Flexible integrations with rapid go-lives

[Browse all 2 editions](https://www.g2.com/products/extend-protection-reviews/pricing)

#### Free Trial

No

### Route

#### Entry-Level Pricing

Plan: Basic

Price: Free

Description: Package protection and tracking built for scaling businesses.


Key Features:
- World-class package protection
- Basic tracking: web and app notifications
- Carbon neutral shipping on protected orders

[Browse all 3 editions](https://www.g2.com/products/route-2023-05-09/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Manufacturing

| Product | Score | Reviews |
|---|---|---|
| **Extend** | N/A | N/A |
| **Route** | N/A | N/A |

#### Additional Functionality

| Feature | Extend | Route | 
|---|---|---|
| **Traceability** | Not enough data | Not enough data | 
| **Production Scheduling** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Warehouse Management** | Not enough data | Not enough data | 
| **Product Configurator** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Production Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Demand Forecasting** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Product Lifecycle Management** | Not enough data | Not enough data | 
| **Maintenance Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Work Order Management** | Not enough data | Not enough data | 
| **Bills of Material** | Not enough data | Not enough data | 
| **Quality Control** | Not enough data | Not enough data | 
| **Supply Chain Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Cost Estimating** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Shop Floor Management** | Not enough data | Not enough data | 
| **Material Requirements Planning** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Distribution Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Financial Management** | Not enough data | Not enough data | 
| **Production Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Sustainability Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Safety Management** | Not enough data | Not enough data | 
| **Unattended Automation** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Lot Tracking** | Not enough data | Not enough data | 
| **MES** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Capacity Planning** | Not enough data | Not enough data | 

### Warranty Management

| Product | Score | Reviews |
|---|---|---|
| **Extend** | 7.1/10 | 30 |
| **Route** | N/A | N/A |

#### User Tools - Warranty Management

| Feature | Extend | Route | 
|---|---|---|
| **Inventory** | 6.9 (7 reviews) | Not enough data | 
| **Stakeholder Reports** | 7.7 (11 reviews) | Not enough data | 
| **Lifecycle Reports** | 7.4 (12 reviews) | Not enough data | 

#### Customer Insights

| Feature | Extend | Route | 
|---|---|---|
| **Fraud Detection** | 7.1 (8 reviews) | Not enough data | 
| **Trends Detection** | 6.8 (10 reviews) | Not enough data | 

#### Software Integrations

| Feature | Extend | Route | 
|---|---|---|
| **CRM Integration** | 7.2 (12 reviews) | Not enough data | 
| **FSM Integration** | 6.9 (8 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Extend | Route | 
|---|---|---|
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Parts Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **For General Contractors** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Product Registration** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Claims Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Warranty Claims Management** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Case Management** | Not enough data | Not enough data | 
| **For Manufacturers** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Eligibility Verification** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Returns Management** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Repair Management** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Service Management** | Not enough data | Not enough data | 
| **Inventory Tracking** | Not enough data | Not enough data | 
| **Warranty Tracking** | Not enough data | Not enough data | 

### Shipping Insurance

| Product | Score | Reviews |
|---|---|---|
| **Extend** | N/A | N/A |
| **Route** | 9.0/10 | 19 |

#### Shipping Insurance

| Feature | Extend | Route | 
|---|---|---|
| **Claim Tracking** | Not enough data | 9.5 (18 reviews) | 
| **Shipment Tracking Integrations** | Not enough data | 9.4 (18 reviews) | 
| **Cargo Tracking** | Not enough data | Feature Not Available | 
| **Reporting & Analytics** | Not enough data | 8.8 (18 reviews) | 
| **B2C E-Commerce Tracking** | Not enough data | 8.1 (15 reviews) | 
| **Claim Filing** | Not enough data | 9.1 (17 reviews) | 

### E-Commerce Tools

| Product | Score | Reviews |
|---|---|---|
| **Extend** | N/A | N/A |
| **Route** | N/A | N/A |

#### Agentic AI - E-Commerce Tools

| Feature | Extend | Route | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Extend | Route | 
|---|---|---|
| **Ad hoc Reporting** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Debit/Credit Card Processing** | Not enough data | Not enough data | 
| **Root Cause Analysis** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Response Management** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Dispute Management** | Not enough data | Not enough data | 
| **Custom Fraud Rules** | Not enough data | Not enough data | 
| **Real-time Alerts** | Not enough data | Not enough data | 
| **Evidence Management** | Not enough data | Not enough data | 
| **Rate of Return Analysis** | Not enough data | Not enough data | 
| **Case Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Transaction Monitoring** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Payment Tracking** | Not enough data | Not enough data | 
| **Payment Fraud Prevention** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Refund Management** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Business Process Automation** | Not enough data | Not enough data | 
| **Risk Scoring** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Chargeback Tracking** | Not enough data | Not enough data | 
| **AML Compliance** | Not enough data | Not enough data | 
| **Financial Transaction Approval** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Source Tracking** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Claims Tracking** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Shipping Insurance Software](https://www.g2.com/categories/shipping-insurance)

**Unique to Extend (1):** [Warranty Management Software](https://www.g2.com/categories/warranty-management)

**Unique to Route (1):** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Extend | Route | 
|---|---|---|
| **Small-Business** | 81.7% | 87.2% | 
| **Mid-Market** | 13.3% | 11.9% | 
| **Enterprise** | 5.0% | 0.9% | 

### By Industry

#### Extend

- **Retail:** 35.0%
- **Automotive:** 8.3%
- **Sporting Goods:** 6.7%
- **Consumer Electronics:** 6.7%
- **Consumer Goods:** 6.7%
- **Health, Wellness and Fitness:** 6.7%
- **Furniture:** 6.7%
- **Internet:** 3.3%
- **Apparel & Fashion:** 1.7%
- **Construction:** 1.7%
- **Other:** 16.7%

#### Route

- **Retail:** 22.0%
- **Apparel & Fashion:** 17.4%
- **Health, Wellness and Fitness:** 9.2%
- **Consumer Goods:** 8.3%
- **Food & Beverages:** 7.3%
- **Arts and Crafts:** 4.6%
- **Cosmetics:** 2.8%
- **Wholesale:** 2.8%
- **Luxury Goods & Jewelry:** 2.8%
- **Warehousing:** 1.8%
- **Other:** 21.1%

---
## Alternatives

### Alternatives to Extend

- [AfterShip](https://www.g2.com/products/aftership/reviews) — 4.7/5 stars (311 reviews)
- [Pega Platform](https://www.g2.com/products/pega-platform/reviews) — 4.2/5 stars (278 reviews)
- [Clyde](https://www.g2.com/products/clyde/reviews) — 4.8/5 stars (10 reviews)
- [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) — 4.5/5 stars (219 reviews)
- [Narvar](https://www.g2.com/products/narvar/reviews) — 4.2/5 stars (189 reviews)
- [CWILL Order Tracking](https://www.g2.com/products/cwill-order-tracking/reviews) — 4.8/5 stars (135 reviews)
- [Shippo](https://www.g2.com/products/shippo-shippo/reviews) — 4.2/5 stars (77 reviews)
- [FieldEZ](https://www.g2.com/products/fieldez/reviews) — 4.4/5 stars (69 reviews)
- [Dyrect](https://www.g2.com/products/dyrect/reviews) — 4.8/5 stars (38 reviews)
- [Onward Checkout+](https://www.g2.com/products/onward-checkout/reviews) — 4.9/5 stars (43 reviews)

### Alternatives to Route

- [AfterShip](https://www.g2.com/products/aftership/reviews) — 4.7/5 stars (311 reviews)
- [Elfsight](https://www.g2.com/products/elfsight/reviews) — 4.8/5 stars (913 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1962 reviews)
- [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) — 4.6/5 stars (623 reviews)
- [wetracked.io](https://www.g2.com/products/wetracked-io/reviews) — 4.9/5 stars (346 reviews)
- [Flodesk](https://www.g2.com/products/flodesk/reviews) — 4.8/5 stars (302 reviews)
- [Chargeflow](https://www.g2.com/products/chargeflow-inc-chargeflow/reviews) — 4.7/5 stars (278 reviews)
- [Google Pay for Business](https://www.g2.com/products/google-pay-for-business/reviews) — 4.6/5 stars (216 reviews)
- [Minty Business](https://www.g2.com/products/minty-business/reviews) — 4.7/5 stars (211 reviews)
- [Narvar](https://www.g2.com/products/narvar/reviews) — 4.2/5 stars (189 reviews)

---
## Top Discussions

### Extend

No discussions available for this product.

### Route

- Title: [What does route package protection do?](https://www.g2.com/discussions/what-does-route-package-protection-do) — 2 comments
  > **Top comment:** "They provide shipping protection for LOST (not maked delivered), STOLEN (marked delivered), and DAMAGED parcels via a customer claim to replace OR refund. ..."
- Title: [Can't anyone just insure customers on their own?](https://www.g2.com/discussions/can-t-anyone-just-make-an-insurance-product-for-their-customers) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Not quite. Only authorized third parties who are appropriately vetted and licensed by state departments of insurance are able to make insurance offerings..."
- Title: [Which carriers will work with Route?](https://www.g2.com/discussions/which-carriers-will-work-with-route) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Any licensed carrier that you use to make shipments will be accepted and receive Route's package protection benefits. "
- Title: [Can I test Route to make sure it works with my online store?](https://www.g2.com/discussions/can-i-test-route-to-make-sure-it-works-with-my-online-store) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! If you are on Shopify or WooCommerce, you can install and uninstall with the click of a button. It's very simple to test out to verify that it will..."
- Title: [How much does Route cost?](https://www.g2.com/discussions/how-much-does-route-cost) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Route is free for merchants. The cost to shoppers is only around 1% of the cart value to fully protect your customers from lost, damaged, and stolen items."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/extend-protection-reviews-vs-route-2023-05-09)