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Compare Extend and Route 
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At a Glance
Market Segments
Small-Business (81.7% of reviews)
Small-Business (87.2% of reviews)
Entry-Level Pricing
Free
Free
Extend
Star Rating
(61)4.5 out of 5
Market Segments
Small-Business (81.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Browse all 2 pricing plansRoute
Star Rating
(114)4.5 out of 5
Market Segments
Small-Business (87.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Route excels in "Claim Tracking" with a score of 9.5, highlighting its efficiency in managing claims, while Extend's score of 9.3 indicates it also performs well but may not be as robust in this area.
- Reviewers mention that Route's "Shipment Tracking Integrations" received a high score of 9.4, making it a preferred choice for users who prioritize seamless integration with existing systems, whereas Extend's lower score suggests it may have limitations in this functionality.
- G2 users note that Route's "Cargo Tracking" feature is rated at 9.5, with many praising its real-time updates and accuracy, while Extend, despite a solid performance, does not match this level of user satisfaction.
- Users on G2 highlight that both products have strong "Quality of Support" ratings, with Route at 9.0 and Extend at 9.1, but reviewers mention that Extend's support is slightly more responsive, which can be crucial for small businesses needing immediate assistance.
- Reviewers say that Route's "Inventory" management feature scored lower at 6.9, indicating potential challenges in tracking stock levels effectively, while Extend does not have a comparable feature, which may limit its appeal for users focused on inventory management.
- Users report that both products have similar "Ease of Use" ratings, with Route at 9.0 and Extend at 9.1, but reviewers mention that Extend's interface is slightly more intuitive, making it easier for new users to navigate.
Pricing
Entry-Level Pricing
Extend
No-Cost Platform for Every Merchant
Free
Partnering with Extend comes at no cost for every merchant. Unlock a new revenue channel and drive pure profit for your business with every plan sale.
- Drive pure profit at no cost
- Increase LTV and create long term advocates
- Flexible integrations with rapid go-lives
Route
Basic
Free
Package protection and tracking built for scaling businesses.
- World-class package protection
- Basic tracking: web and app notifications
- Carbon neutral shipping on protected orders
Free Trial
Extend
No trial information availableRoute
No trial information availableRatings
Meets Requirements
9.1
44
8.7
74
Ease of Use
8.9
45
8.9
75
Ease of Setup
8.8
32
8.9
36
Ease of Admin
8.9
33
9.0
37
Quality of Support
9.1
44
8.9
75
Has the product been a good partner in doing business?
9.2
33
8.8
36
Product Direction (% positive)
9.3
34
8.9
64
Features by Category
User Tools - Warranty Management
6.9
7
Not enough data
7.7
11
Not enough data
7.4
12
Not enough data
Customer Insights
7.1
8
Not enough data
6.8
10
Not enough data
Software Integrations
7.2
12
Not enough data
6.9
8
Not enough data
Shipping Insurance
Not enough data
9.5
18
Not enough data
9.4
18
Not enough data
Feature Not Available
Not enough data
8.8
18
Not enough data
8.1
15
Not enough data
9.1
17
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Extend and Route are categorized as Shipping Insurance
Unique Categories
Extend is categorized as Warranty Management
Route is categorized as E-Commerce Tools
Reviews
Reviewers' Company Size
Extend
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Route
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
35.0%
Automotive
8.3%
Sporting Goods
6.7%
Health, Wellness and Fitness
6.7%
Furniture
6.7%
Other
36.7%
Retail
22.0%
Apparel & Fashion
17.4%
Health, Wellness and Fitness
9.2%
Consumer Goods
8.3%
Food & Beverages
7.3%
Other
35.8%
Discussions
Extend has no discussions with answers
Does Route cover stolen packages or "porch pirating"?
2 Comments
Official Response from Route
Yes. When orders are insured with Route, any items stolen off of your customers porches are covered by Route, NOT the merchant, even after the item is marked...Read more
Do customers really want something like this?
2 Comments
JQ
Run away. This company is garbage.Read more
Is Route a licensed insurance company?
2 Comments
Official Response from Route
Yes. Not only is Route a licensed insurance company, we knew how to get the biggest name in shipping insurance as a partner to roll out a marquee product and...Read more
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