# RoomKey PMS Reviews **Vendor:** RoomKeyPMS **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 4 ## About RoomKey PMS RoomKeyPMS is a cloud-powered hotel property management software that lets you manage every aspect of your hotel. ## RoomKey PMS Reviews ### 1. Roomskey **Rating:** 4.0/5.0 stars **Reviewed by:** Gauri S. | Team Lead, Enhanced Reservation Solutions, APAC, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about RoomKey PMS?** It's user friendly , customer friendly and easy to navigate and easy to be trained on **What do you dislike about RoomKey PMS?** May be the cost is slightly higher and can be slow sometime **What problems is RoomKey PMS solving and how is that benefiting you?** Easier check in , easy way to check availability ### 2. RoomKey PMS for Independent Resort **Rating:** 4.0/5.0 stars **Reviewed by:** Noah B. | Task Force Manager, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2019 **What do you like best about RoomKey PMS?** RoomKey is very intuitive and easy to pick up. The software offers free training videos to help get you accustomed to the processes that are involved in using RoomKey PMS effectively. I really enjoy the fact that RoomKey can be used on laptops and other mobile devices which doesn't limit it to just being used at the front desk. Another feature of RoomKey I enjoy is the color coding of the room statuses and the ease of check-in procedures. **What do you dislike about RoomKey PMS?** Roomkey has some features lacking that other branded property management systems do have, such as involved lost and found service. Apart from the lack of features, some processes on RoomKey are more difficult or confusing than other systems. For example, the check-out process is much more complex and leaves more room for user error than other systems. **Recommendations to others considering RoomKey PMS:** Consider other options because there are many other PMS options that have more features and are more intuitive. **What problems is RoomKey PMS solving and how is that benefiting you?** It provides our independent resort the ability to accurately make and keep reservations, as well as organize the multiple different room types that are available in the resort. It has allowed more accurate, timely, and efficient customer service to our guests, and helping them enjoy their time with us. ### 3. Could use improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about RoomKey PMS?** I like the opening screen and the ability to see all of the in house, arrivals, and departures easily in one place, and also the easy ability for loading groups and reporting capabilities. **What do you dislike about RoomKey PMS?** I don't like that when searching through inventory, you can't do anything else, and that it has a hard time with checking multiple dates, so it's usually easier to exit out and restart when checking rates and availability for multiple date options. **Recommendations to others considering RoomKey PMS:** N/A **What problems is RoomKey PMS solving and how is that benefiting you?** It allows for very easy reporting and tracking of group sales metrics. ### 4. RoomKey is a high-functioning, intuitive software that helps my organization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2018 **What do you like best about RoomKey PMS?** The housekeeping functions were particularly useful and help our housekeeping team coordinate with other departments regarding room availability. **What do you dislike about RoomKey PMS?** The main issue that I've encountered is occasional all-system failure of software. These have varied from a few minutes to a few hours. **Recommendations to others considering RoomKey PMS:** Roomkey might not have the level of customization necessary for your organization. It would be best to evaluate the needs of your company before jumping on board. From my experience I believe that RoomKey is best for small to medium companies. RoomKey is intuitive to use, but some of its particularities have thrown people off. Implementation with a thorough training program is essential. **What problems is RoomKey PMS solving and how is that benefiting you?** Coordination across departments has been the main benefit. We have realized that we can help guests customize their stay more easily. - [View RoomKey PMS pricing details and edition comparison](https://www.g2.com/products/roomkey-pms/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+15%3A32%3A31+-0500&secure%5Bsession_id%5D=90d06321-d359-4664-91a7-52e556e3cadd&secure%5Btoken%5D=fbda98b0d281b11c70da0b1f5078f32af41a0e9f75136917f3dc1a227ca418a7&format=llm_user) ## RoomKey PMS Features **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Staff Management** - Housekeeping - Shift Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top RoomKey PMS Alternatives - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (62 reviews) - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews) - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) - 4.4/5.0 (61 reviews)