I liked how flexible ROI CX Solutions was about scaling callers up and down. I needed to grow from 6 in-house callers to 15 or 20 or more, and they could bring agents in or scale back within a day or two. Their flexibility and pricing stood out, and they helped fill our staffing and recruiting gap and ramped up fairly quickly. I also appreciated the weekly WBR, which gave me full visibility into the pipeline and the agents’ activities, and how well they communicated over Slack. No other company could do what they offered. Review collected by and hosted on G2.com.
Every once in a while, they’d bring on a cold caller who wasn’t up to par. That was a little frustrating from time to time, though they replaced them fairly quickly. Review collected by and hosted on G2.com.
