What I like most about Rilla is the ability to coach the team almost immediately after they complete a tour. The real-time insights and recordings make it easy to provide timely, specific feedback while the interaction is still fresh in everyone's mind. This helps reinforce best practices, identify coaching opportunities, and continuously improve the leasing experience for our prospects. Review collected by and hosted on G2.com.

I like everything about Rilla. Wouldnt change anything Review collected by and hosted on G2.com.

I am able to review my sales team, give them valuable feedback on each appointment without leaving my office. My team is also able to review their own appointment Review collected by and hosted on G2.com.

Buyer beware! I have been using this product for a few years but I decided that I could not afford it this year. My intent was to cancel my service once I received my auto renewal notice which I did not receive it. As soon as I saw the charge on my credit card I notified them. They refuse to cancel and refund my $13K for my annual subscription. I have my credit card on file with lots of companies who all notify me when my renewal is coming up to make sure there are no changes and as a curtsey. This is an extremely deceptive way of doing business. If you do not have access to the internet it will not work. Review collected by and hosted on G2.com.

I use Rilla for reviewing sales appointments as the sales team records them. I appreciate how it allows me to go on-site with the sales team without physically being there, providing a true sense of what the sales appointment was all about without altering the sales person's environment. I like the clarity it provides with fairly accurate transcripts of conversations, as well as the great insight into trends and trouble areas within the sales person's pitch. It also offers protection from homeowner's claims about things said or promised. The capability to coach in real-time and give quick, accurate feedback to help improve the sales process is extremely valuable. The setup was extremely easy, thanks to the great help from the Rilla integration team. Overall, Rilla meets my needs and I've been impressed with the innovation. We found it to be a better fit than Siro. Review collected by and hosted on G2.com.

Not much ....this tool allows me to be places that I can not without it... Review collected by and hosted on G2.com.

What I like most about Rilla is how easy it is to use and how much time it saves. The AI-generated call summaries and coaching insights make it simple to spot opportunities to improve customer conversations without having to manually listen to every recording. It’s a great tool for tracking performance, strengthening communication, and helping teams close more sales.

The interface feels intuitive, and the insights are clear and actionable, which makes it useful for both managers and team members. Overall, Rilla has made coaching more efficient and has helped our team stay focused on delivering a better customer experience. Review collected by and hosted on G2.com.

While Rilla is a powerful platform, there are times when the AI can misinterpret parts of conversations, particularly when there’s background noise or multiple people speaking at once. Because of that, some insights still benefit from a quick manual review to confirm accuracy. I’d also like to see more customization options for reports and dashboards, along with additional integrations with other business tools. Even with these minor drawbacks, the platform continues to deliver significant value and saves me a great deal of time overall. Review collected by and hosted on G2.com.

Love using Ai Rick. The post appointment review process does a great job highlighting strengths and weaknesses. What I did well as well as areas for improvement are discussed in natural language. The entire process is seamless. Ask Ai Rick anything and he provides useful insight instantly. My closing ratio and performance has improved dramatically since I started using Rilla. Review collected by and hosted on G2.com.

The user interface could use some work. The signin landing page (Comments section) is not useful. Would prefer to open directly to my personal recordings, especially since this area is hard to find within the menu. Also the Conversations section shows the entire team by default and I have to filter it to see just my conversations. Also, Apple watch integration is not fully supported yet. I will say that customer support (via chat feature) is very strong. Review collected by and hosted on G2.com.

Rilla gives our sales team and leadership the insights to help close more sales, and improve our overall process. It gives insights that would require significantly more time to do manually, and the service has been top notch. The underlying AI system is well trained on sales tactics, and integrates well with our existing CRM system. The cost is definitely an investment, and a considerable value for our team. I haven't had any issues with performance, it performs as expected. Review collected by and hosted on G2.com.

The software does a good job of gamifying the “ridealong” features, which helps ensure the team is monitoring and actually using the software. That said, the notifications can become annoying, even when I’m consistently active in the app. Review collected by and hosted on G2.com.

I really appreciate how Rilla summarizes sales conversations and provides specific coaching tips that help refine our sales techniques. Its ability to capture conversations ensures we don't miss important details, which is invaluable. The easy-to-understand summaries are incredibly useful for sharing with other salespeople, especially during their shifts. These features really enhance our ability to analyze and improve our sales process. Review collected by and hosted on G2.com.

I do think that the user interface could be improved slightly. Initially, I found it very difficult to find where conversations were housed. Also, matching conversations could be better. If there's no entry in the database or if the sales contact doesn't belong to me, I have difficulty matching that conversation to a specific sales prospect. I also had a bit of difficulty with the login, which was unusual but got resolved quickly. Review collected by and hosted on G2.com.

I love being able to access old jobs and review what happened so we can see what to change and do better next time. I also like being able to coach in real time and save the deal right then and there. Review collected by and hosted on G2.com.

There isn’t much to dislike about Rilla. Occasionally, jobs get attached to the wrong client, but that’s usually due to user error. When it happens, their support team is great about responding quickly and making the necessary adjustments. Review collected by and hosted on G2.com.

Being able to listen to what design consultants are saying to customers to make sure we are professional, and uniformed across the network. And being able to go back and check when a customer has a complaint to find the answers. I love being able to have a quick conversation with Rick and get the key points of the appointment without having to ride along. Review collected by and hosted on G2.com.

I wish the live option were free. We don’t use it because of the cost, even though it could be helpful. Review collected by and hosted on G2.com.

I can make changes to my business calls based on suggestions from the Rilla recorded calls. I do not handle pricing, however, I do know that the amount of easy changes we have made have increased our sales naturally. I do not handle pricing, however, I do know that the amount of easy changes we have made have increased our sales naturally. I do not handle pricing, however, I do know that the amount of easy changes we have made have increased our sales naturally. I do not handle pricing, however, I do know that the amount of easy changes we have made have increased our sales naturally. Review collected by and hosted on G2.com.

Not always quickly updated for recorded calls. Review collected by and hosted on G2.com.