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DocuWare

By Ricoh USA, Inc

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4.2 out of 5 stars

How would you rate your experience with DocuWare?

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DocuWare Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the collaboration features of RicohDocs, enhancing teamwork and fostering effective communication within their organizations. (2 mentions)
Users highly value the robust document security features of DocuWare, ensuring safety in data management. (2 mentions)
Users find DocuWare to be notably easy to use, facilitating efficient access to large volumes of data. (2 mentions)
Users appreciate the productivity tools of DocuWare, enabling streamlined workflows and efficient document management for teams. (2 mentions)
Users appreciate the robust security features of DocuWare, ensuring safe document management and data protection. (2 mentions)
Users appreciate the user-friendly interface of DocuWare, which simplifies document management and boosts productivity. (2 mentions)
Users value the seamless integration of DocuWare, enhancing document management and productivity through various platforms. (1 mentions)
Users feel that the cost is a bit high for DocuWare, which affects their overall satisfaction. (2 mentions)
Users feel that the cost is a bit high for the features offered by DocuWare. (1 mentions)
Users experience limited customization options in DocuWare, making it hard to meet specific business needs. (1 mentions)
Users find the limited options of DocuWare a concern for future scalability as teams grow. (1 mentions)
Users express concerns about pricing issues, feeling that DocuWare may not deliver good value for its cost. (1 mentions)
Users experience slow loading times with DocuWare, especially when handling large volumes of documentation, impacting efficiency. (1 mentions)
Users find the slow performance of DocuWare frustrating, particularly when managing large volumes of data. (1 mentions)

Top Pros or Advantages of DocuWare

1. Collaboration Focus
Users value the collaboration features of RicohDocs, enhancing teamwork and fostering effective communication within their organizations.
See 2 mentions

See Related User Reviews

PG

Payal G.

Mid-Market (51-1000 emp.)

4.5/5

""RicohDocs: A Document Management Solution ""

What do you like about DocuWare?

1- Collaboration Tools : User often find the collaboration features of RicohDocs to be valuable . this foaster better teamwork and enahance collaborat

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Excellent Document Management System"

What do you like about DocuWare?

RicohDocs is an excellent document management system that streamlines business processes with its user-friendly interface and robust features. It offe

2. Data Management
Users highly value the robust document security features of DocuWare, ensuring safety in data management.
See 2 mentions

See Related User Reviews

PG

Payal G.

Mid-Market (51-1000 emp.)

4.5/5

""RicohDocs: A Document Management Solution ""

What do you like about DocuWare?

1- Collaboration Tools : User often find the collaboration features of RicohDocs to be valuable . this foaster better teamwork and enahance collaborat

Sindhu C.
SC

Sindhu C.

Enterprise (> 1000 emp.)

5.0/5

""RicohDocs: Smart Document Management Simplified""

What do you like about DocuWare?

RicohDocs offers a user-friendly interface with powerful document management features. Its workflow automation and secure access controls greatly enha

3. Ease of Use
Users find DocuWare to be notably easy to use, facilitating efficient access to large volumes of data.
See 2 mentions

See Related User Reviews

Shivangi A.
SA

Shivangi A.

Mid-Market (51-1000 emp.)

5.0/5

"RicohDocs: Helping to manage documents"

What do you like about DocuWare?

It is amazing how I can control access to various parts of my document using RicohDocs. It is an affordable tool with a lot of customisation tools ava

Ruchi S.
RS

Ruchi S.

Small-Business (50 or fewer emp.)

5.0/5

"DocWare is best for Go Paperless!!"

What do you like about DocuWare?

DocWare is best for storage the large amount of documents. We can easily access to large volume of data from analysis. It is easy to use.

4. Productivity Tools
Users appreciate the productivity tools of DocuWare, enabling streamlined workflows and efficient document management for teams.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Excellent Document Management System"

What do you like about DocuWare?

RicohDocs is an excellent document management system that streamlines business processes with its user-friendly interface and robust features. It offe

Sindhu C.
SC

Sindhu C.

Enterprise (> 1000 emp.)

5.0/5

""RicohDocs: Smart Document Management Simplified""

What do you like about DocuWare?

RicohDocs offers a user-friendly interface with powerful document management features. Its workflow automation and secure access controls greatly enha

5. Security
Users appreciate the robust security features of DocuWare, ensuring safe document management and data protection.
See 2 mentions

See Related User Reviews

PG

Payal G.

Mid-Market (51-1000 emp.)

4.5/5

""RicohDocs: A Document Management Solution ""

What do you like about DocuWare?

1- Collaboration Tools : User often find the collaboration features of RicohDocs to be valuable . this foaster better teamwork and enahance collaborat

Sindhu C.
SC

Sindhu C.

Enterprise (> 1000 emp.)

5.0/5

""RicohDocs: Smart Document Management Simplified""

What do you like about DocuWare?

RicohDocs offers a user-friendly interface with powerful document management features. Its workflow automation and secure access controls greatly enha

6. User-Friendly Interface
Users appreciate the user-friendly interface of DocuWare, which simplifies document management and boosts productivity.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Excellent Document Management System"

What do you like about DocuWare?

RicohDocs is an excellent document management system that streamlines business processes with its user-friendly interface and robust features. It offe

Sindhu C.
SC

Sindhu C.

Enterprise (> 1000 emp.)

5.0/5

""RicohDocs: Smart Document Management Simplified""

What do you like about DocuWare?

RicohDocs offers a user-friendly interface with powerful document management features. Its workflow automation and secure access controls greatly enha

7. Seamless Integration
Users value the seamless integration of DocuWare, enhancing document management and productivity through various platforms.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Excellent Document Management System"

What do you like about DocuWare?

RicohDocs is an excellent document management system that streamlines business processes with its user-friendly interface and robust features. It offe

Top Cons or Disadvantages of DocuWare

1. Cost Issues
Users feel that the cost is a bit high for DocuWare, which affects their overall satisfaction.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Excellent Document Management System"

What do you dislike about DocuWare?

Initial Setup and Cost could be more better.

Ruchi S.
RS

Ruchi S.

Small-Business (50 or fewer emp.)

5.0/5

"DocWare is best for Go Paperless!!"

What do you dislike about DocuWare?

The dislike about the DocuWare is the cost is little bit high. Overall I did not see any major dislike.

2. Expensive
Users feel that the cost is a bit high for the features offered by DocuWare.
See 1 mentions

See Related User Reviews

Ruchi S.
RS

Ruchi S.

Small-Business (50 or fewer emp.)

5.0/5

"DocWare is best for Go Paperless!!"

What do you dislike about DocuWare?

The dislike about the DocuWare is the cost is little bit high. Overall I did not see any major dislike.

3. Limited Customization
Users experience limited customization options in DocuWare, making it hard to meet specific business needs.
See 1 mentions

See Related User Reviews

PG

Payal G.

Mid-Market (51-1000 emp.)

4.5/5

""RicohDocs: A Document Management Solution ""

What do you dislike about DocuWare?

1-Customization Limitations : Some users face a issue with their limitations in term of Customizations certain aspect of RicohDocs to align with their

4. Limited Options
Users find the limited options of DocuWare a concern for future scalability as teams grow.
See 1 mentions

See Related User Reviews

Shivangi A.
SA

Shivangi A.

Mid-Market (51-1000 emp.)

5.0/5

"RicohDocs: Helping to manage documents"

What do you dislike about DocuWare?

It is suitable for a small team like ours. But I think it will be challenging to work with RicohDocs when we expand our team because of the various li

5. Pricing Concerns
Users express concerns about pricing issues, feeling that DocuWare may not deliver good value for its cost.
See 1 mentions

See Related User Reviews

PG

Payal G.

Mid-Market (51-1000 emp.)

4.5/5

""RicohDocs: A Document Management Solution ""

What do you dislike about DocuWare?

1-Customization Limitations : Some users face a issue with their limitations in term of Customizations certain aspect of RicohDocs to align with their

6. Slow Loading
Users experience slow loading times with DocuWare, especially when handling large volumes of documentation, impacting efficiency.
See 1 mentions

See Related User Reviews

PG

Payal G.

Mid-Market (51-1000 emp.)

4.5/5

""RicohDocs: A Document Management Solution ""

What do you dislike about DocuWare?

1-Customization Limitations : Some users face a issue with their limitations in term of Customizations certain aspect of RicohDocs to align with their

7. Slow Performance
Users find the slow performance of DocuWare frustrating, particularly when managing large volumes of data.
See 1 mentions

See Related User Reviews

Sindhu C.
SC

Sindhu C.

Enterprise (> 1000 emp.)

5.0/5

""RicohDocs: Smart Document Management Simplified""

What do you dislike about DocuWare?

RicohDocs can sometimes feel slow when handling large volumes of data. The initial setup and customization may require technical assistance, which cou

DocuWare Reviews (24)

Reviews

DocuWare Reviews (24)

4.2
24 reviews
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G2 reviews are authentic and verified.
Sneha D.
SD
Manager product sales
Mid-Market (51-1000 emp.)
"Effortless Document Management with Clear Structure"
What do you like best about DocuWare?

It provides a clear, structured way to store, index, and retrieve documents—cutting down on time spent searching for files. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

While the interface is clean, mastering indexing, workflows, and configuration can take time—especially for non-technical teams. Review collected by and hosted on G2.com.

Ruchi S.
RS
Business Development Exceutive
Small-Business (50 or fewer emp.)
"DocWare is best for Go Paperless!!"
What do you like best about DocuWare?

DocWare is best for storage the large amount of documents. We can easily access to large volume of data from analysis. It is easy to use. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The dislike about the DocuWare is the cost is little bit high. Overall I did not see any major dislike. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Small-Business (50 or fewer emp.)
"Adaptive document management powered by DocuWare"
What do you like best about DocuWare?

Its ability to interpret and digitize damaged documents — thanks to its intelligent recognition engine — is remarkable. I also love how it auto-creates descriptive fields from each file’s content and dynamically adapts review routes according to data {no micromanaging required}. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Sometimes the system’s auto-updates tweak personal settings — small shifts, but enough to remind me that «smoother» could still mean better. Review collected by and hosted on G2.com.

Sindhu C.
SC
Software Developer
Information Technology and Services
Enterprise (> 1000 emp.)
""RicohDocs: Smart Document Management Simplified""
What do you like best about DocuWare?

RicohDocs offers a user-friendly interface with powerful document management features. Its workflow automation and secure access controls greatly enhance productivity and data safety. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

RicohDocs can sometimes feel slow when handling large volumes of data. The initial setup and customization may require technical assistance, which could be a challenge for smaller teams. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
"Excellent Document Management System"
What do you like best about DocuWare?

RicohDocs is an excellent document management system that streamlines business processes with its user-friendly interface and robust features. It offers seamless document storage, retrieval, and sharing capabilities, making it ideal for teams aiming to enhance productivity and collaboration. The integration options and customizable workflows are particularly noteworthy, allowing organizations to adapt the platform to their specific needs. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Initial Setup and Cost could be more better. Review collected by and hosted on G2.com.

Jason O.
JO
Chief Operating Officer/CMO
Small-Business (50 or fewer emp.)
"Office automation made simple for the average user"
What do you like best about DocuWare?

I really like everything. Its integration with mobile. Its easy to use. Its build in automation. How it manages my documents and recods. how it integrates into MS Office. And lets not forget on the desktop HOT FOLDER. It is a life saver. I dont have to go serching for docs, or sort through all the mess with google docs. I use it everyday with ease. I haven't had to use customer support yet but im sure it is easy as well. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There really isnt anything that I don't like that I have found yet. I'm sure that there will be something, as any and every app has their issues. Review collected by and hosted on G2.com.

PG
Mid-Market (51-1000 emp.)
""RicohDocs: A Document Management Solution ""
What do you like best about DocuWare?

1- Collaboration Tools : User often find the collaboration features of RicohDocs to be valuable . this foaster better teamwork and enahance collaboration within organizations

2-Document Security : Security is a crucial aspect of document management, and RicohDocs offer robust security features

3-Serach Functionality : the search functionality in RicohDocs is often praised tools by users Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

1-Customization Limitations : Some users face a issue with their limitations in term of Customizations certain aspect of RicohDocs to align with their specific bussiness requirements

2-Integrations challenges : In this their face challenges when we integrate the software with others system and applications

3-Performance issue : Some user reported about performance issues, their is slow loading times when weworking with large Volume documentations Review collected by and hosted on G2.com.

Shivangi A.
SA
Information Technology Development Program Member
Mid-Market (51-1000 emp.)
"RicohDocs: Helping to manage documents"
What do you like best about DocuWare?

It is amazing how I can control access to various parts of my document using RicohDocs. It is an affordable tool with a lot of customisation tools available. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It is suitable for a small team like ours. But I think it will be challenging to work with RicohDocs when we expand our team because of the various limitations of the tool. Review collected by and hosted on G2.com.

SP B.
SB
Associate Manager Account Based Marketing
Small-Business (50 or fewer emp.)
"Handles documents with ease"
What do you like best about DocuWare?

The best part is you can assign access to various sections based on the users role in your company. For example: we have analyst in our companies who have certain access and can edit a part of document, where as leadership team have all right access. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It is a bit old scholl product. I recomend this if you have a small team (less than 50). For bigger team you should invest in other tools. This tool can ,make your day tough as when you have lot of people joining your team you might need to create account and assign certain roles. This takes a lot of time and also the tool is very slow most of time and struggles to handle lot of users. Review collected by and hosted on G2.com.

SP B.
SB
Manager - Inside Sales
Small-Business (50 or fewer emp.)
"RicohDocs: The best document & workflow management software"
What do you like best about DocuWare?

The best of ricohdocs and what is actually is its USP is, you can actually assign certain roles to the users who would be using it in your organization. For example, you want to only give certain view and edit access to 3 people from the analyst team and the rest of the other members you want to give admin access you can actually set those rules very easily. Its UI is friendly that you won't get confused neither take a lot of time to get used to the software. A quick 20-minute training is enough to know how to use the software. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Well, the one thing that at times I dislike is when a lot of people are joining our team on a single day and we have to give access to each of them. You need to create separate line items for each of the new joiners and fill out a few questions that they ask. However, this only becomes tiring when you have 30+ people joining the team in a single day which I believe would be once in a blue moon scenario. Review collected by and hosted on G2.com.