The automated SMS and email sequences are by far the most impactful feature of this platform. For a busy dental practice like Aspire, manually asking every patient for a Google review simply wasn't scalable. ReviewGrow has completely automated this workflow; it sends out a personalized request right after a patient completes their appointment. The conversion rate from request to actual review has been phenomenal. I also really appreciate the centralized dashboard, which allows our front-desk team to respond to all patient feedback from one place, ensuring no negative comment goes unaddressed. It’s a huge time-saver that has directly improved our patient-centric operations. Review collected by and hosted on G2.com.

What do you dislike about ReviewGrow?

While the core functionality is excellent, I’d love to see a more robust mobile app for the admin side. Currently, responding to reviews on the go via a mobile browser can be a bit clunky compared to the desktop experience. Additionally, more customizable reporting templates for monthly performance meetings would be a great addition. We currently have to export the data and format it manually for our board presentations. However, these are minor refinements for a tool that delivers such a high ROI in terms of digital reputation. Review collected by and hosted on G2.com.

What problems is ReviewGrow solving and how is that benefiting you?

We were struggling with "Review Stagnation," where our highly satisfied patients simply forgot to leave a rating, while the occasional unhappy one was more vocal. ReviewGrow solved this by creating a consistent, automated feedback loop that captures the voice of our happy patients. This has benefited our organization by skyrocketing our Google Maps ranking in the Dallas area. Since we started using the platform, we’ve seen a 25% increase in new patient enquiries month-over-month. It has essentially transformed our online reputation from a passive asset into an active growth engine. Review collected by and hosted on G2.com.

JM

Jaxson M.

General Manager

Automotive

Small-Business (50 or fewer emp.)

2/26/2026

"The most effective way to scale our shop’s reputation and local SEO visibility."

5/5

What do you like best about ReviewGrow?

Managing a high-volume auto repair facility like Precision Auto Performance means our hands are always full with technical work, often leaving our digital reputation neglected. What I like most about ReviewGrow is how it automates the entire feedback loop. The SMS-based review requests are incredibly effective for our industry clients are much more likely to leave a rating while they are picking up their vehicle. The dashboard is intuitive and allows us to monitor our standing across multiple platforms without manually checking each one. It has turned our satisfied customers into a proactive marketing force with zero extra effort from my management team. Review collected by and hosted on G2.com.

What do you dislike about ReviewGrow?

The platform is very robust, but I would like to see more advanced CRM integrations specifically for automotive shop management software. While the current CSV upload and Zapier hooks work well, a native integration would save us even more time. Also, adding a more detailed "Sentiment Analysis" feature in the reporting tab would help us identify specific service areas (like brake work or transmission) where customers are consistently happiest or suggesting improvements. Review collected by and hosted on G2.com.

What problems is ReviewGrow solving and how is that benefiting you?

Our main challenge was a "Rating Gap" we have hundreds of happy clients, but only the occasional unhappy one would remember to post online. This didn't reflect the true quality of our shop. ReviewGrow solved this by systematically capturing positive sentiment from the majority of our clients. This has directly boosted our local SEO; we now appear in the "Top 3 Map Pack" for auto repair in our area. Since we started using ReviewGrow, we’ve seen a 15-20% increase in first-time customer calls, specifically mentioning our high volume of recent 5-star reviews as the reason they chose us. Review collected by and hosted on G2.com.