ResponseTap Reviews & Product Details

The support is great and the product is very easy to use. I like also the fact that there are constant updates. Review collected by and hosted on G2.com.

The fact that to have a complete picture you need Google Analytics. But this is true also for many other tools. Review collected by and hosted on G2.com.

Friendly UK based support. Service does what is says, regular updates and improvements. Review collected by and hosted on G2.com.

All the features we use I am happy with. Our integration is simple and works well. Review collected by and hosted on G2.com.

The system is very reliable and the analytics dashboards built into the product are great. We've been able to eek out a lot of useful information and get a much better idea about our customer journey since implementing ResponseTap. The development guys are constantly adding to the feature set, and being able to listen back to calls or retrospectively add a value to a customer interaction is very helpful. On top of this, ResponseTap support is excellent. If ever you have a question about integration, new features, pulling complex reports, their telephone and email support staff are always helpful and quick to reply. Review collected by and hosted on G2.com.

There is very little to dislike about ResponseTap. In the past, the built-in reports were quite basic, but these have really come into their own light in the past 6 months. Review collected by and hosted on G2.com.

This is state of the art technology that gives you seamless information about sales calls. The program sets out specific information that is extremely useful and a wonderful way to track information and plan better for better sales in the future. The best part, is it fits perfectly with existing technology. Review collected by and hosted on G2.com.

Nothing, this program is great and I wouldn't change a thing. Review collected by and hosted on G2.com.

We working very closely with Response Tap with a large scale telephony change across the entire British Gas and Dyno estate. The support from the Account and Technical Team was fantastic and really responsive. Review collected by and hosted on G2.com.

The dashboard - although good, could be easier to navigate for some actions. Review collected by and hosted on G2.com.

ResponseTap support is great. I have monthly catch-ups with my account manager to answer any of my questions and ensure I am making the most of the product and aware of all the updates. The new insights platform gives me some great information and reports which help me assess by campaign performance. Review collected by and hosted on G2.com.

Not much to say here as I'm pretty pleased with the recent improvements and increased support levels. Review collected by and hosted on G2.com.

The visibility it gives me over the success of my campaigning. Being able to whittle out some of the less successful marketing strategies has help us focus in both terms of resource and budget, Review collected by and hosted on G2.com.

The sometimes confusing interface the lack of Universal Analytics. Also, managing the approach internally has been a bit of a nightmare. Everyone has a different way of working. Review collected by and hosted on G2.com.

The simplicity of the back end system made reporting MI easy and allowed for a rapid turnaround of statistics for management. Review collected by and hosted on G2.com.

The limited scope for reporting - after using the system for a while I realised that we needed a more in depth set of reports from the system. This meant moving over to Google Analytics for the bulk of the reporting rather than using the RTap system. This wasn't an issue as we were all fairly familiar with GA, however it would've been nice to have these features all in one place. Review collected by and hosted on G2.com.

I like the fact I can run a PPC campaign for a business that sells online (caravan holidays), but tends to require a phone conversation too discuss specific requirements, before bookings are made. Proving the 'true' number of sales and their associated revenue, that have resulted from PPC activity is a lot easier with the call scoring option that response tap offer. Review collected by and hosted on G2.com.

I dislike the actual user interface of Response Tap, reporting and setting up campaigns has proved difficult on occasion and things could be more clearly labelled and explained in a better way. Review collected by and hosted on G2.com.