Respondology Reviews & Product Details

The comments and reply section is incredibly easy to use. I can see all comments, filter to different platforms, filter to specific dates etc. It's also incredibly useful that not only can you be taken directly to the post the comment was left on our Facebook and Instagram pages, but also see the parent comment to replies. I find that most of the time the performance is good, and I can complete my allotted work effectively. Review collected by and hosted on G2.com.

While the overall site is easy to use and navigate, I do find that there are sometimes issues with not being able to click on specific dates meaning I can't see comments from the days I need to. Also, when hiding or unhiding comments, there is quite a delay between clicking the button and the status changing meaning I'm waiting a while to go to the next page due to not wanting to lose the progress. Whilst this isn't a major issue, if it were a faster response, I could complete my work more efficiently. Review collected by and hosted on G2.com.

What I like best about Respondology is how it takes the stress out of managing social conversations at scale. The ability to automatically monitor and filter comments—especially by hiding negative or harmful ones—helps keep our brand presence positive without requiring constant manual oversight. It also feels like the platform is always evolving; they consistently roll out new features based on real user needs, which makes it clear they’re listening and committed to improving the experience. Review collected by and hosted on G2.com.

I'm not as in tune with the dashboard and I'm fairly unfamiliar with how to adjust keywords within the platform. With that being said, the team is very responsive and willing to help adjust when needed. I also wish there was a way to automate performance reporting for more consistent leadership shareouts, to help prove the ROI of the partnership. Review collected by and hosted on G2.com.

I’ve had a very positive experience using Respondology. The platform makes managing online conversations feel effortless, especially when it comes to filtering out harmful or unwanted comments. It’s intuitive and reliable, and it has genuinely helped me create a more constructive, engaging environment for my audience. I’d highly recommend it to anyone looking to improve their social media interactions. Review collected by and hosted on G2.com.

Unfortunately, the website’s interface can be tricky to use at times, and it isn’t always as intuitive as I’d expect. Review collected by and hosted on G2.com.

I use Respondology for automated community moderation of brand social accounts and community insights. Respondology saves a lot of manual time and effort by automatically removing harmful, damaging, political, inflammatory, and hateful speech from our brand accounts. I like how easy it is to set up and run automatically without needing constant supervision and oversight. It's simple to set up for each brand account and train the AI level of protection to the individual nuance of each brand, which saves a lot of extra time and headache. The platform works really well and is very intuitive. Very simple, the team guided us and it was a very quick and simple setup. I would definitely recommend Respondology, likely about a 9. Review collected by and hosted on G2.com.

I think it would be great to have it integrate with some other reporting dashboards like Traackr and Sprinklr. That would be helpful for wider reporting purposes. Review collected by and hosted on G2.com.

The platform allows us to create a brand safe and enjoyable community in our social comments with a higher engagement rate. The three levels of moderation grant an incredible amount of customization while saving time. Truly the moderation and insights increase the baseline functionality of community management for my team. The user interface is exceptional and the value of updates the team provides constantly make the ROI incredibly easy to justify. Review collected by and hosted on G2.com.

The web based platform is very thorough but can be challenging. The customer support team provides training support but there is room for improvement on usability. A mobile app would also be very helpful as well. Review collected by and hosted on G2.com.

I love how Respondology helps us get rid of spam and abusive comments, which is crucial for social media moderation. I appreciate that it runs in the background with very little maintenance, allowing our team to operate without having to maintain the platform actively. The lower cost and X coverage also stood out as key reasons for switching to Respondology, making it a more affordable solution for us. Additionally, I found the initial setup to be very easy, which was a relief. Overall, these aspects make Respondology a valuable tool for our needs. Review collected by and hosted on G2.com.

If we were to utilize Respondology to the maximum, we would need someone regularly operating the platform. Review collected by and hosted on G2.com.

I love Respondology's user-friendly UI and easy setup, which makes it very easy to quickly tackle any tasks that require immediate attention. I appreciate the speed of the tool and the growing list of features. I highly value their willingness to build according to client needs and product feedback and the guidance provided by their team throughout the process. Review collected by and hosted on G2.com.

Very very minor product elements that I'd love to see implemented, but no major issues! I'd love to see certain elements/tags of hidden comments with the Discover product, not just in Moderate. Review collected by and hosted on G2.com.

Respondology helps us mitigate brand risk and enforce our community guidelines across social channels. When posts get flooded with excessive spam, bot accounts, or sudden influxes of negativity, it becomes difficult for brands to address the root of the problem. With Respondology, we’re able to stay focused on the core issue or complaint while still managing the spam effectively. The platform is very user-friendly, and the support team is responsive and accommodating. Review collected by and hosted on G2.com.

I don't have any "dislikes" about the platform. Review collected by and hosted on G2.com.

I like that Respondology saves us valuable time, particularly with moderation of toxic comments for all of our organizations. This tool is invaluable and extremely accurate, making it unnecessary to hire a whole additional employee to filter through comments. The customer support from our reps has always been quick, efficient, and kind. The initial setup of Respondology was extremely easy. Review collected by and hosted on G2.com.

Honestly, I can’t think of anything that applies. Review collected by and hosted on G2.com.

I like Respondology because it is straightforward in how it works, and the platform is nicely laid out. It works well for controlling the overall sentiment of our comments and blocking unwanted comments or behavior. The initial setup was very easy. Review collected by and hosted on G2.com.

It sometimes misses comments that I will subsequently remove myself, but I trust the AI learning model will catch them in the future as it learns the sentiment of the pages more. Review collected by and hosted on G2.com.