# Jira vs Request Tracker Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira excels in user satisfaction, with many users praising its **ease of use** for tracking daily tasks and managing projects. Users appreciate how it helps structure and track work across teams, making it easy to manage tasks, sprints, and backlogs in an organized way.
- **According to verified reviews** , Request Tracker offers valuable insights and data that can help organizations improve their resource management. Users highlight its ability to **automate tasks** , which streamlines workflows and enhances efficiency, although some find the initial setup a bit complex.
- **Reviewers mention** that Jira's implementation process is quick and intuitive, with many users noting the effectiveness of its onboarding wizard. This contrasts with Request Tracker, where users have indicated that the authorization system can be challenging for beginners, potentially hindering a smooth start.
- **Users say** that Jira's issue tracking capabilities are particularly effective, allowing for quick status updates and clear visibility into project progress. In comparison, while Request Tracker provides a custom dashboard for organizing tasks, some users feel it lacks the same level of clarity and ease in tracking issues.
- **Reviewers highlight** Jira's strong support quality, with many users rating it highly for responsiveness and helpfulness. On the other hand, Request Tracker's support is seen as adequate but not as robust, with users rating it lower in comparison.
- **According to recent feedback** , Jira's analytics features are well-received, helping teams make data-driven decisions. While Request Tracker also offers analytics, users have noted that it doesn't match the depth and usability found in Jira's offerings, which may impact overall project management effectiveness.



| | Jira | Request Tracker | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 7,860 | 10 | 
| **Largest Market Segment** | Mid-Market (43.6% of reviews) | Enterprise (44.4% of reviews) | 
| **Entry Level Price** | Free 10 Users Per Month | $25.00 1 User Per Month | 

---
## Top Pros & Cons

### Jira

Pros:
- Ease of Use (1154 reviews)
- Project Management (855 reviews)

Cons:
- Learning Curve (680 reviews)
- Complexity (503 reviews)

### Request Tracker

**Not enough data**

---
## Ratings Comparison
| Rating | Jira | Request Tracker | 
|---|---|---|
  | **Meets Requirements** | 8.9 (6365 reviews) | 7.3 (8 reviews) | 
  | **Ease of Use** | 8.1 (6456 reviews) | 7.1 (8 reviews) | 
  | **Ease of Setup** | 8.1 (2633 reviews) | Not enough data | 
  | **Ease of Admin** | 7.7 (1745 reviews) | Not enough data | 
  | **Quality of Support** | 8.4 (5001 reviews) | 7.5 (6 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (1608 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 8.5 (6142 reviews) | 7.1 (8 reviews) | 

---
## Pricing

### Jira

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards

[Browse all 4 editions](https://www.g2.com/products/jira/pricing)

#### Free Trial

Yes

### Request Tracker

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 User Per Month

Description: Per User, Per Month

Key Features:
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users

[Browse all 4 editions](https://www.g2.com/products/request-tracker/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Request Tracker** | N/A | N/A |

#### Ticket and Case Management

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Jira | Request Tracker | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 8.4/10 | 1012 |
| **Request Tracker** | N/A | N/A |

#### Tasks

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Creation & Assignment** | 9.3 (713 reviews) | Not enough data | 
| **Due Dates** | 9.0 (645 reviews) | Not enough data | 
| **Task Prioritization** | 9.2 (676 reviews) | Not enough data | 
| **To-Do Lists** | 8.8 (618 reviews) | Not enough data | 
| **Dependencies** | 8.5 (579 reviews) | Not enough data | 
| **Mass Updates** | 8.2 (557 reviews) | Not enough data | 
| **Drag & Drop** | 8.5 (589 reviews) | Not enough data | 
| **Recurring Tasks** | 8.4 (504 reviews) | Not enough data | 

#### Projects

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Planning** | 9.0 (615 reviews) | Not enough data | 
| **Project Map** | 8.7 (551 reviews) | Not enough data | 
| **GANTT** | 8.2 (524 reviews) | Not enough data | 
| **Calendar View** | 8.4 (535 reviews) | Not enough data | 
| **Views** | 8.6 (549 reviews) | Not enough data | 
| **Project Budgeting** | 7.7 (465 reviews) | Not enough data | 
| **Issue Tracking** | 9.3 (618 reviews) | Not enough data | 
| **Templates** | 8.3 (521 reviews) | Not enough data | 
| **Critical Path** | 8.0 (454 reviews) | Not enough data | 
| **Time & Expense** | 8.1 (481 reviews) | Not enough data | 
| **Methodologies** | 8.6 (545 reviews) | Not enough data | 

#### Resource Management

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Resource Definiton** | 8.3 (495 reviews) | Not enough data | 
| **Capacity** | 8.3 (522 reviews) | Not enough data | 
| **Scheduling** | 8.4 (511 reviews) | Not enough data | 

#### Project Monitoring

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Baselining / KPIs** | 8.3 (497 reviews) | Not enough data | 
| **Resource Allocation** | 8.4 (508 reviews) | Not enough data | 
| **Dashboards** | 8.8 (576 reviews) | Not enough data | 

#### Generative AI

| Feature | Jira | Request Tracker | 
|---|---|---|
| **AI Text Generation** | 7.4 (433 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (432 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (299 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (300 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (331 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (297 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (302 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (298 reviews) | Not enough data | 
| **Decision Making** | 7.8 (311 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Request Tracker** | N/A | N/A |

#### Administration

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Change Management** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 

#### Service Desk

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 
| **Incident Reports** | Not enough data | Not enough data | 
| **Process Workflow** | Not enough data | Not enough data | 

#### Management

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Administration Console** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **Policy Dictation** | Not enough data | Not enough data | 

#### Functionality

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 
| **Performance Logging** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Request Tracker** | N/A | N/A |

#### Productivity Tools

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | 

#### Analytics

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Trends** | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 8.4/10 | 2187 |
| **Request Tracker** | 7.6/10 | 5 |

#### Bug Reporting

| Feature | Jira | Request Tracker | 
|---|---|---|
| **User Reports & Feedback** | 8.8 (1775 reviews) | Not enough data | 
| **Tester Reports & Feedback** | 8.7 (1729 reviews) | Not enough data | 
| **Team Reports & Comments** | 8.9 (1822 reviews) | 7.7 (5 reviews) | 

#### Bug Monitoring

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Analytics** | 8.6 (1721 reviews) | 7.3 (5 reviews) | 
| **Bug History** | 8.9 (1846 reviews) | Not enough data | 
| **Data Retention** | 8.8 (1699 reviews) | 7.7 (5 reviews) | 

#### Agentic AI - Bug Tracking

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Adaptive Learning** | 7.6 (247 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (250 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (248 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Request Tracker** | N/A | N/A |

#### Monitoring

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 
| **Timely Alerts** | Not enough data | Not enough data | 
| **TIcket Accuracy** | Not enough data | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | 

#### Management Tools

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Standardization** | Not enough data | Not enough data | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Jira | Request Tracker | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 9.3/10 | 77 |
| **Request Tracker** | N/A | N/A |

#### Responses

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Personalization** | 9.6 (36 reviews) | Not enough data | 
| **Route To Human** | 9.4 (37 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.4 (36 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Sales Follow-Up** | 9.0 (35 reviews) | Not enough data | 
| **Customer Interaction Automation** | 9.2 (34 reviews) | Not enough data | 
| **Lead Generation** | 9.0 (35 reviews) | Not enough data | 
| **Document Processing** | 9.5 (37 reviews) | Not enough data | 
| **Feedback Collection** | 9.4 (36 reviews) | Not enough data | 

#### Platform

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Conversation Editor** | 9.4 (36 reviews) | Not enough data | 
| **Integration** | 9.5 (41 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.4 (37 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Independent Decision Making** | 9.1 (35 reviews) | Not enough data | 
| **Adaptive Responses** | 9.2 (35 reviews) | Not enough data | 
| **Task Execution** | 9.2 (35 reviews) | Not enough data | 
| **Problem Solving** | 9.1 (35 reviews) | Not enough data | 

#### Generative AI

| Feature | Jira | Request Tracker | 
|---|---|---|
| **AI Text Generation** | 9.2 (39 reviews) | Not enough data | 
| **AI Text Summarization** | 9.3 (36 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Request Tracker** | N/A | N/A |

#### Incident Management

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | Not enough data | 
| **Ticket Prioritization** | Not enough data | Not enough data | 
| **Ticket Notifications** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Self Service** | Not enough data | Not enough data | 
| **Active Directory** | Not enough data | Not enough data | 
| **Multi-Channel Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 8.5/10 | 4283 |
| **Request Tracker** | N/A | N/A |

#### Communication

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Wiki Documentation** | 8.4 (2685 reviews) | Not enough data | 
| **Community Forum** | 8.2 (2528 reviews) | Not enough data | 
| **Customer Ideation** | 8.1 (2433 reviews) | Not enough data | 

#### Planning

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Work Capacity** | 8.7 (3164 reviews) | Not enough data | 
| **Task Ranking** | 8.8 (3284 reviews) | Not enough data | 
| **Kanban Board** | 8.8 (3077 reviews) | Not enough data | 
| **Custom Workflows** | 8.7 (3283 reviews) | Not enough data | 
| **Release Forecasting** | 8.3 (2657 reviews) | Not enough data | 

#### Workflow Management

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Time Tracking** | 8.6 (3029 reviews) | Not enough data | 
| **Progress Monitoring** | 8.9 (3556 reviews) | Not enough data | 
| **Budgeting** | 7.8 (2261 reviews) | Not enough data | 
| **Team Scorecard** | 8.4 (2501 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Request Tracker** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Jira | Request Tracker | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking)

**Unique to Jira (3):** [Product Management Software](https://www.g2.com/categories/product-management-software), [Project Management Software](https://www.g2.com/categories/project-management), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Request Tracker (5):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


---
## Reviewer Demographics

### By Company Size

| Segment | Jira | Request Tracker | 
|---|---|---|
| **Small-Business** | 23.5% | 22.2% | 
| **Mid-Market** | 43.6% | 33.3% | 
| **Enterprise** | 32.9% | 44.4% | 

### By Industry

#### Jira

- **Computer Software:** 23.7%
- **Information Technology and Services:** 23.6%
- **Financial Services:** 4.8%
- **Marketing and Advertising:** 4.2%
- **Internet:** 4.0%
- **Telecommunications:** 2.3%
- **Retail:** 1.9%
- **Hospital & Health Care:** 1.7%
- **Computer & Network Security:** 1.5%
- **Banking:** 1.4%
- **Other:** 30.8%

#### Request Tracker

- **Internet:** 22.2%
- **Oil & Energy:** 11.1%
- **Information Technology and Services:** 11.1%
- **Higher Education:** 11.1%
- **Consumer Services:** 11.1%
- **Computer Software:** 11.1%
- **Computer & Network Security:** 11.1%
- **Banking:** 11.1%

---
## Alternatives

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### Alternatives to Request Tracker

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- [GitLab](https://www.g2.com/products/gitlab/reviews) — 4.5/5 stars (896 reviews)
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- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Backlog](https://www.g2.com/products/backlog/reviews) — 4.6/5 stars (433 reviews)

---
## Top Discussions

### Jira

- Title: [Is Jira a good tool?](https://www.g2.com/discussions/is-jira-a-good-tool) — 13 comments, 4 upvotes
  > **Top comment:** "Yes, it is. It's good for having an area to house all tasks required for a scope of work. "
- Title: [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/jira-how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) — 11 comments, 8 upvotes
  > **Top comment:** "With jira we were able to streamline team collaboration by showing the actual status of all the team effort in jira timeline while we conduct Scrum..."
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-what-are-the-features-of-jira) — 11 comments, 2 upvotes
  > **Top comment:** "Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your..."
- Title: [Is Jira free tool?](https://www.g2.com/discussions/is-jira-free-tool) — 8 comments, 2 upvotes
  > **Top comment:** "JIRA is free up to 10 users, 2GB of storage. However, they do offer paid plans for more users and storage if need."
- Title: [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) — 6 comments, 4 upvotes
  > **Top comment:** "It helps to planning to visualizing progress, managing, backlogs and bug tracking"

### Request Tracker

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-vs-request-tracker)