Compare Jira and Request Tracker 
At a Glance
Market Segments
Mid-Market (43.9% of reviews)
Enterprise (44.4% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$25.00 1 User Per Month
Jira
Star Rating
(7,588)4.3 out of 5
Market Segments
Mid-Market (43.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansRequest Tracker
Star Rating
(10)3.8 out of 5
Market Segments
Enterprise (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira excels in providing visibility into tasks and project management, with features like custom workflows and agile boards that help teams manage development work in a structured and transparent way. Users appreciate how these tools facilitate sprint planning and backlog management, making it easier to track progress.
- Users say that Request Tracker offers valuable insights and data that can enhance decision-making within organizations. Its automation capabilities for tracking defects and enhancements are highlighted as a significant advantage, allowing teams to streamline their workflows effectively.
- Reviewers mention that Jira's implementation process is notably quick and intuitive, which is a major plus for teams looking to get started without extensive setup challenges. This ease of onboarding is often contrasted with the more complex authorization system in Request Tracker, which some users find less beginner-friendly.
- According to verified reviews, Jira consistently receives higher satisfaction ratings compared to Request Tracker, particularly in areas like quality of support and overall user experience. Users have praised Jira for its responsive support team and the effectiveness of its tools in organizing development workflows.
- G2 reviewers highlight that while Request Tracker has its strengths, particularly in automation and data insights, it falls short in user experience compared to Jira. Users have noted that the interface can be less intuitive, which may hinder new users from fully leveraging its capabilities.
- Users report that Jira's robust analytics features and team reporting capabilities provide a clear advantage for teams needing detailed insights into their projects. In contrast, while Request Tracker offers some reporting features, users feel that they are not as comprehensive or user-friendly as those found in Jira.
Pricing
Entry-Level Pricing
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Request Tracker
Starter
$25.00
1 User Per Month
Per User, Per Month
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users
Free Trial
Jira
Free Trial is available
Request Tracker
Free Trial is available
Ratings
Meets Requirements
8.9
6,184
7.3
8
Ease of Use
8.1
6,268
7.1
8
Ease of Setup
8.0
2,470
Not enough data
Ease of Admin
7.6
1,553
Not enough data
Quality of Support
8.3
4,860
7.5
6
Has the product been a good partner in doing business?
8.5
1,415
Not enough data
Product Direction (% positive)
8.4
6,004
7.1
8
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
9.3
697
Not enough data
9.0
650
Not enough data
9.1
675
Not enough data
8.8
640
Not enough data
8.5
604
Not enough data
8.2
601
Not enough data
8.5
619
Not enough data
8.4
547
Not enough data
Projects
8.9
635
Not enough data
8.7
583
Not enough data
8.2
564
Not enough data
8.5
570
Not enough data
8.6
587
Not enough data
7.8
507
Not enough data
9.2
626
Not enough data
8.3
567
Not enough data
8.1
497
Not enough data
8.2
516
Not enough data
8.6
579
Not enough data
Resource Management
8.3
537
Not enough data
8.4
561
Not enough data
8.5
544
Not enough data
Project Monitoring
8.4
534
Not enough data
8.4
544
Not enough data
8.8
602
Not enough data
Generative AI
7.5
471
Not enough data
7.6
469
Not enough data
Agentic AI - Project Management
7.5
334
Not enough data
7.8
334
Not enough data
7.9
362
Not enough data
7.7
331
Not enough data
7.7
335
Not enough data
7.5
333
Not enough data
8.0
343
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
8.8
1825
Not enough data
8.8
1780
Not enough data
8.9
1861
7.7
5
Bug Monitoring
8.7
1772
7.3
5
8.9
1883
Not enough data
8.8
1747
7.7
5
Agentic AI - Bug Tracking
7.7
281
Not enough data
7.8
284
Not enough data
7.7
281
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.5
40
Not enough data
9.5
40
Not enough data
9.5
40
Not enough data
Automation - AI Agents
9.0
39
Not enough data
9.1
38
Not enough data
9.1
39
Not enough data
9.4
39
Not enough data
9.4
39
Not enough data
Platform
9.4
40
Not enough data
9.5
44
Not enough data
9.3
40
Not enough data
Autonomy - AI Agents
9.1
39
Not enough data
9.2
39
Not enough data
9.3
39
Not enough data
9.1
39
Not enough data
Generative AI
9.3
42
Not enough data
9.2
39
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.4
2731
Not enough data
8.2
2584
Not enough data
8.2
2487
Not enough data
Planning
8.7
3211
Not enough data
8.8
3317
Not enough data
8.8
3079
Not enough data
8.7
3238
Not enough data
8.3
2708
Not enough data
Workflow Management
8.6
3079
Not enough data
8.9
3473
Not enough data
7.9
2321
Not enough data
8.4
2556
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jira and Request Tracker are categorized as Bug Tracking
Unique Categories
Jira is categorized as Product Management, Project Management, and AI Agents For Business Operations
Request Tracker is categorized as Help Desk, Incident Management, IT Service Management (ITSM) Tools, Service Desk, and Shared Inbox
Reviews
Reviewers' Company Size
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Request Tracker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.0%
Computer Software
23.7%
Financial Services
4.6%
Internet
4.1%
Marketing and Advertising
4.1%
Other
39.5%
Internet
22.2%
Oil & Energy
11.1%
Information Technology and Services
11.1%
Higher Education
11.1%
Consumer Services
11.1%
Other
33.3%
Alternatives
Discussions
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
Request Tracker has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
