Compare Jira and Request Tracker 
Featured Products
At a Glance
Market Segments
Mid-Market (43.8% of reviews)
Enterprise (44.4% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$25.00 1 User Per Month
Jira
Star Rating
(7,725)4.3 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansRequest Tracker
Star Rating
(10)3.8 out of 5
Market Segments
Enterprise (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira excels in task organization, with users praising its ability to manage tasks, bugs, and sprints effectively. The customizable workflows allow teams to adapt the tool to their specific needs, making it a favorite for those who require flexibility in their project management.
- Users say that Request Tracker offers valuable insights and data that can enhance decision-making within organizations. Its automation features help streamline workflows, which is particularly beneficial for tracking defects and enhancements, although some users find the initial setup a bit complex.
- Reviewers mention that Jira's implementation process is quick and intuitive, with many highlighting the onboarding wizard as a helpful tool for new users. This ease of setup contributes to a smoother transition for teams looking to adopt a new bug tracking system.
- According to verified reviews, Request Tracker's custom dashboard feature is appreciated for organizing tasks efficiently. However, some users note that the authorization system can be challenging for beginners, which may hinder the overall user experience for those less familiar with the software.
- G2 reviewers highlight that Jira's support quality is notably higher, with users rating it positively for responsiveness and helpfulness. This level of support can be crucial for teams that rely on timely assistance to resolve issues and maintain productivity.
- Users report that while both tools have their strengths, Jira's overall satisfaction ratings are significantly higher, indicating a more favorable user experience. The ability to move tasks through various stages, such as testing and fixing, is particularly noted as a strong point for Jira, making it a preferred choice for many teams.
Pricing
Entry-Level Pricing
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Request Tracker
Starter
$25.00
1 User Per Month
Per User, Per Month
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users
Free Trial
Jira
Free Trial is available
Request Tracker
Free Trial is available
Ratings
Meets Requirements
8.9
6,281
7.3
8
Ease of Use
8.1
6,361
7.1
8
Ease of Setup
8.0
2,553
Not enough data
Ease of Admin
7.7
1,677
Not enough data
Quality of Support
8.3
4,931
7.5
6
Has the product been a good partner in doing business?
8.6
1,540
Not enough data
Product Direction (% positive)
8.4
6,077
7.1
8
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
9.3
691
Not enough data
9.0
632
Not enough data
9.1
660
Not enough data
8.8
611
Not enough data
8.5
574
Not enough data
8.2
558
Not enough data
8.5
586
Not enough data
8.4
508
Not enough data
Projects
9.0
606
Not enough data
8.7
551
Not enough data
8.2
527
Not enough data
8.4
537
Not enough data
8.6
551
Not enough data
7.7
470
Not enough data
9.3
606
Not enough data
8.3
523
Not enough data
8.0
458
Not enough data
8.1
482
Not enough data
8.6
545
Not enough data
Resource Management
8.3
500
Not enough data
8.3
525
Not enough data
8.4
511
Not enough data
Project Monitoring
8.4
499
Not enough data
8.4
509
Not enough data
8.8
570
Not enough data
Generative AI
7.4
438
Not enough data
7.5
437
Not enough data
Agentic AI - Project Management
7.4
305
Not enough data
7.7
304
Not enough data
7.9
333
Not enough data
7.6
303
Not enough data
7.6
307
Not enough data
7.4
303
Not enough data
7.9
316
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
8.8
1779
Not enough data
8.8
1731
Not enough data
8.9
1822
7.7
5
Bug Monitoring
8.6
1724
7.3
5
8.9
1840
Not enough data
8.8
1702
7.7
5
Agentic AI - Bug Tracking
7.6
251
Not enough data
7.7
254
Not enough data
7.6
253
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.6
35
Not enough data
9.4
35
Not enough data
9.4
35
Not enough data
Automation - AI Agents
8.9
34
Not enough data
9.1
33
Not enough data
9.0
34
Not enough data
9.4
35
Not enough data
9.4
35
Not enough data
Platform
9.4
35
Not enough data
9.5
40
Not enough data
9.4
36
Not enough data
Autonomy - AI Agents
9.1
34
Not enough data
9.2
34
Not enough data
9.2
34
Not enough data
9.1
34
Not enough data
Generative AI
9.2
38
Not enough data
9.2
35
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.4
2681
Not enough data
8.2
2532
Not enough data
8.1
2435
Not enough data
Planning
8.7
3163
Not enough data
8.8
3280
Not enough data
8.8
3064
Not enough data
8.7
3246
Not enough data
8.3
2660
Not enough data
Workflow Management
8.6
3029
Not enough data
8.9
3502
Not enough data
7.9
2266
Not enough data
8.4
2504
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jira and Request Tracker are categorized as Bug Tracking
Unique Categories
Jira is categorized as Product Management, Project Management, and AI Agents For Business Operations
Request Tracker is categorized as Help Desk, Incident Management, IT Service Management (ITSM) Tools, Service Desk, and Shared Inbox
Reviews
Reviewers' Company Size
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Request Tracker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.7%
Computer Software
23.6%
Financial Services
4.7%
Marketing and Advertising
4.2%
Internet
4.1%
Other
39.7%
Internet
22.2%
Oil & Energy
11.1%
Information Technology and Services
11.1%
Higher Education
11.1%
Consumer Services
11.1%
Other
33.3%
Alternatives
Discussions
Is Jira a good tool?
12 Comments
MN
Yes, it is. It's good for having an area to house all tasks required for a scope of work. Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
9 Comments
SN
With jira we were able to streamline team collaboration by showing the actual status of all the team effort in jira timeline while we conduct Scrum...Read more
Request Tracker has no discussions with answers
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