Link copied to clipboard

# Jira vs Request Tracker Comparison - What are their main differences?

Share
[
Export
](/compare/jira/request-tracker/export.csv)

JiraRequest Tracker[+ Add Product](#)

Reviews

**Jira** [

4.3/5(8,011)

](https://www.g2.com/products/jira/reviews#reviews)

**Request Tracker** [

3.8/5(10)

](https://www.g2.com/products/request-tracker/reviews#reviews)

Pricing

**Jira**
Free Trial

**Free** 10 Users Per Month · Free

**Request Tracker**
Free Trial

**$25.00** 1 User Per Month · Starter

**Pricing Insights**
from reviews

Time to Implement

**Jira**
2 months

Based on 343 responses

**Request Tracker**
Not enough reviews yet

Return on Investment

**Jira**
10 months

Based on 270 responses

**Request Tracker**
Not enough reviews yet

Perceived Cost

**Jira**
$$$$$

**Request Tracker**
Not enough reviews yet

Average Discount

**Jira**
10%

**Request Tracker**
Not enough reviews yet

Pros & Cons

**Jira**
[
Ease of Use (1157)
](https://www.g2.com/products/jira/reviews?filters%5Bsentiment_snippet%5D=1548752&qs=pros-and-cons#reviews)[
Project Management (857)
](https://www.g2.com/products/jira/reviews?filters%5Bsentiment_snippet%5D=1548242&qs=pros-and-cons#reviews)[
Learning Curve (682)
](https://www.g2.com/products/jira/reviews?filters%5Bsentiment_snippet%5D=1549095&qs=pros-and-cons#reviews)[
Complexity (504)
](https://www.g2.com/products/jira/reviews?filters%5Bsentiment_snippet%5D=1548680&qs=pros-and-cons#reviews)

**Request Tracker**
Not enough data

Integrations

**Jira**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image")

Adobe

](https://www.g2.com/products/adobe-experience-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa578cab3c21b2b0c545c8192e037138/adobe-xd.png "Product Avatar Image")

Adobe XD

](https://www.g2.com/products/adobe-xd/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4dd0ce8a9ac0e4117be4c95208e30ade/aio-tests.png "Product Avatar Image")

AIO Tests

](https://www.g2.com/products/aio-tests/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7f62e936e184242294b0a75aa09a6095/altium-develop.png "Product Avatar Image")

Altium Develop

](https://www.g2.com/products/altium-develop/reviews)[
View all
](https://www.g2.com/products/jira/integrations)

**Request Tracker**
Not enough data

Screenshots

**Jira**
 ![Jira screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1467802/G2-screen-02_2x.png)

**Request Tracker**
 ![Request Tracker screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1567664/dashboard-01.png)

Ratings

Meets Requirements

**Jira**

8.9

8.96,444

**Request Tracker**

7.3

7.38

Ease of Use

**Jira**

8.1

8.16,546

**Request Tracker**

7.1

7.18

Ease of Setup

**Jira**

8.1

8.12,725

**Request Tracker**
Not enough data

Ease of Admin

**Jira**

7.7

7.71,785

**Request Tracker**
Not enough data

Quality of Support

**Jira**

8.4

8.45,067

**Request Tracker**

7.5

7.56

Has the product been a good partner in doing business?

**Jira**

8.6

8.61,647

**Request Tracker**
Not enough data

Product Direction (% positive)

**Jira**

8.5

8.56,205

**Request Tracker**

7.1

7.18

Features

Bug Tracking[Hide 59 FeaturesShow 59 Features](javascript:void(0);)

8.4

2,201

7.6

5

Bug Reporting

Team Reports & Comments

8.9(won by 1.2)

1817

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.7

5

User Reports & Feedback

8.8(won by default)

1769

Not enough data

Tester Reports & Feedback

8.7(won by default)

1724

Not enough data

Bug Monitoring

Analytics

8.6(won by 1.3)

1715

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.3

5

Data Retention

8.8(won by 1.1)

1693

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.7

5

Bug History

8.9(won by default)

1843

Not enough data

Agentic AI - Bug Tracking

Adaptive Learning

7.6(won by default)

246

Not enough data

Natural Language Interaction

7.7(won by default)

248

Not enough data

Proactive Assistance

7.6(won by default)

246

Not enough data

Assignment Management

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Project Time Tracking

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Agile Methodologies

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Backlog Management

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Project Planning

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Code Repository Integration

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Multiple Projects

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Task Planning

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Bug/Issue Capture

Not enough data

Not enough data

Bug Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Project Management[Hide 144 FeaturesShow 144 Features](javascript:void(0);)

8.9

1,054

Not enough data

Tasks

Creation & Assignment

9.3(won by default)

731

Not enough data

Due Dates

9.0(won by default)

653

Not enough data

Task Prioritization

9.2(won by default)

692

Not enough data

To-Do Lists

8.8(won by default)

630

Not enough data

Dependencies

8.5(won by default)

585

Not enough data

Mass Updates

8.2(won by default)

562

Not enough data

Drag & Drop

8.6(won by default)

597

Not enough data

Recurring Tasks

8.5(won by default)

507

Not enough data

Real-Time Updates

10.0(won by default)

5

Not enough data

Projects

Planning

9.0(won by default)

624

Not enough data

Project Map

8.7(won by default)

555

Not enough data

GANTT

8.2(won by default)

524

Not enough data

Calendar View

8.4(won by default)

539

Not enough data

Views

8.6(won by default)

549

Not enough data

Project Budgeting

7.7(won by default)

465

Not enough data

Issue Tracking

9.3(won by default)

631

Not enough data

Templates

8.3(won by default)

523

Not enough data

Critical Path

8.0(won by default)

456

Not enough data

Time & Expense

8.1(won by default)

483

Not enough data

Methodologies

8.7(won by default)

549

Not enough data

Project Time Tracking

9.4(won by default)

6

Not enough data

Bug Tracking

9.3(won by default)

9

Not enough data

Task Progress Tracking

9.7(won by default)

6

Not enough data

Activity Tracking

10.0(won by default)

5

Not enough data

Project Tracking

9.7(won by default)

6

Not enough data

Status Tracking

10.0(won by default)

8

Not enough data

Progress Tracking

9.8(won by default)

8

Not enough data

Agile Methodologies

9.6(won by default)

8

Not enough data

Sprint Planning

9.4(won by default)

9

Not enough data

Project Planning

9.2(won by default)

8

Not enough data

Release Planning

10.0(won by default)

6

Not enough data

Multiple Projects

9.3(won by default)

7

Not enough data

Project Templates

9.3(won by default)

5

Not enough data

Reporting/Project Tracking

9.4(won by default)

6

Not enough data

Task Planning

10.0(won by default)

5

Not enough data

Milestone Tracking

Not enough data

Not enough data

Multi-Department/Project

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Gantt/Timeline View

Not enough data

Not enough data

Percent-Complete Tracking

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Time Tracking

Not enough data

Not enough data

Traditional Methodologies

Not enough data

Not enough data

Traditional Methodologies

Not enough data

Not enough data

Resource Management

Resource Definiton

8.3(won by default)

496

Not enough data

Capacity

8.3(won by default)

524

Not enough data

Scheduling

8.4(won by default)

512

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Planning/Scheduling

Not enough data

Not enough data

Project Monitoring

Baselining / KPIs

8.4(won by default)

498

Not enough data

Resource Allocation

8.4(won by default)

512

Not enough data

Activity Dashboard

8.8(won by default)

582

Not enough data

Activity Dashboard

10.0(won by default)

5

Not enough data

Generative AI

AI Text Generation

7.4(won by default)

433

Not enough data

AI Text Summarization

7.5(won by default)

433

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Project Management

Autonomous Task Execution

7.4(won by default)

300

Not enough data

Multi-step Planning

7.7(won by default)

301

Not enough data

Cross-system Integration

7.9(won by default)

332

Not enough data

Adaptive Learning

7.6(won by default)

298

Not enough data

Natural Language Interaction

7.5(won by default)

303

Not enough data

Proactive Assistance

7.4(won by default)

299

Not enough data

Decision Making

7.8(won by default)

313

Not enough data

Third-Party Integrations

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Additional Functionality

Backlog Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Retrospectives Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Supports Scrum

Not enough data

Not enough data

Team Management

Not enough data

Not enough data

Kanban Board

Not enough data

Not enough data

Request Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Charting

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Planning Tools

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Project Workflow

Not enough data

Not enough data

Deadline Management

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Resource Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Progress Reports

Not enough data

Not enough data

Budget Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Requirements Management

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

For IT Project Management

Not enough data

Not enough data

Product Roadmapping

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Portfolio Management

Not enough data

Not enough data

Testing/QA Management

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Risk Management

Not enough data

Not enough data

Web-based Deployment

Not enough data

Not enough data

Idea Management

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Productivity Analysis

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Remote Support

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Network Diagram

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Visualization

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Time Clock

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Daily Reports

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Roadmapping

Not enough data

Not enough data

Iteration Management

Not enough data

Not enough data

Timeline Management

Not enough data

Not enough data

KPI Monitoring

Not enough data

Not enough data

For Small Businesses

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Messaging

Not enough data

Not enough data

Product Management[Hide 72 FeaturesShow 72 Features](javascript:void(0);)

8.9

4,389

Not enough data

Communication

Wiki Documentation

8.4(won by default)

2685

Not enough data

Community Forum

8.2(won by default)

2524

Not enough data

Customer Ideation

8.1(won by default)

2428

Not enough data

NPS of Customers

Not enough data

Not enough data

Planning

Work Capacity

8.7(won by default)

3166

Not enough data

Task Ranking

8.8(won by default)

3296

Not enough data

Kanban Board

8.8(won by default)

3088

Not enough data

Custom Workflows

8.7(won by default)

3315

Not enough data

Release Forecasting

8.3(won by default)

2654

Not enough data

Prioritization

9.7(won by default)

10

Not enough data

Projections

Not enough data

Not enough data

Workflow Management

Time Tracking

8.6(won by default)

3029

Not enough data

Progress Monitoring

8.9(won by default)

3597

Not enough data

Budgeting

7.8(won by default)

2256

Not enough data

Team Scorecard

8.4(won by default)

2498

Not enough data

Progress Tracking

9.9(won by default)

14

Not enough data

Status Tracking

9.5(won by default)

21

Not enough data

Task Progress Tracking

9.8(won by default)

17

Not enough data

Project Tracking

9.6(won by default)

19

Not enough data

Activity Tracking

Not enough data

Not enough data

Milestone Tracking

Not enough data

Not enough data

Additional Functionality

Task Management

9.6(won by default)

32

Not enough data

Collaboration Tools

9.9(won by default)

17

Not enough data

Real-Time Updates

10.0(won by default)

5

Not enough data

Access Controls/Permissions

6.4(won by default)

6

Not enough data

Task Planning

9.7(won by default)

5

Not enough data

Product Lifecycle Management

10.0(won by default)

6

Not enough data

Activity Dashboard

9.1(won by default)

11

Not enough data

Real-Time Notifications

8.1(won by default)

8

Not enough data

API

9.7(won by default)

5

Not enough data

Commenting/Notes

9.2(won by default)

6

Not enough data

Customizable Fields

6.9(won by default)

13

Not enough data

Third-Party Integrations

8.8(won by default)

20

Not enough data

Workflow Management

9.2(won by default)

8

Not enough data

Project Management

10.0(won by default)

12

Not enough data

Multiple Projects

8.1(won by default)

6

Not enough data

Reporting & Statistics

8.5(won by default)

10

Not enough data

AI Copilot

7.9(won by default)

11

Not enough data

Reporting/Analytics

8.6(won by default)

7

Not enough data

Deadline Management

10.0(won by default)

5

Not enough data

Generative AI

8.3(won by default)

8

Not enough data

Agile Methodologies

10.0(won by default)

14

Not enough data

Communication Management

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Resource Management

Not enough data

Not enough data

Planning Tools

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Requirements Management

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Project Planning

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Release Planning

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Gantt/Timeline View

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Product Roadmapping

Not enough data

Not enough data

Idea Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Timeline Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Project Templates

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Guest Access

Not enough data

Not enough data

Visualization

Not enough data

Not enough data

Show 6 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

Not enough data

Ticket and Case Management

Ticket Creation User Experience

Not enough data

Not enough data

Ticket Response User Experience

Not enough data

Not enough data

Workflow

Not enough data

Not enough data

Automated Response

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Attachments/Screencasts

Not enough data

Not enough data

Ticket Collaboration

Not enough data

Not enough data

Customer/Contact Database

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

Not enough data

Not enough data

Email to Case

Not enough data

Not enough data

Live Chat Support

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Voice

Not enough data

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

Not enough data

Not enough data

Customization 

Not enough data

Not enough data

User, Role, and Access Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

Not enough data

Not enough data

Administration

Change Management

Not enough data

Not enough data

Asset Management

Not enough data

Not enough data

Reports & Analytics

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

Not enough data

Not enough data

Incident Reports

Not enough data

Not enough data

Process Workflow

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Management

Reporting

Not enough data

Not enough data

Administration Console

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Asset Management

Not enough data

Not enough data

Policy Dictation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

Not enough data

Not enough data

Performance Logging

Not enough data

Not enough data

Alerting

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

Not enough data

Not enough data

Productivity Tools

Notes

Not enough data

Not enough data

Internal Discussion

Not enough data

Not enough data

Assignments and Tasks

Not enough data

Not enough data

Workflows

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Tagging System

Not enough data

Not enough data

Analytics

Trends

Not enough data

Not enough data

Performance Tracking

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Agentic AI - Shared Inbox

Autonomous Task Execution

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

Not enough data

Not enough data

Monitoring

Constant Monitoring

Not enough data

Not enough data

Timely Alerts

Not enough data

Not enough data

TIcket Accuracy

Not enough data

Not enough data

AI Monitoring

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Management Tools

Ticket Assignment

Not enough data

Not enough data

Standardization

Not enough data

Not enough data

Lifecycle Visualization

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Safety Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

On Call Scheduling

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

Not enough data

Not enough data

Incident Management

Automate Ticket Routing

Not enough data

Not enough data

Ticket Prioritization

Not enough data

Not enough data

Ticket Notifications

Not enough data

Not enough data

Knowledge Base

Not enough data

Not enough data

Knowledge Base/Ticket Integration

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

Not enough data

Not enough data

Time Tracking

Not enough data

Not enough data

Surveys

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

Not enough data

Not enough data

Self Service

Not enough data

Not enough data

Active Directory

Not enough data

Not enough data

Multi-Channel Access

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Jira](https://images.g2crowd.com/uploads/product/hd_favicon/33ea9716a927c77d0e0c7cfe1a01035d/jira.svg "Jira")](https://www.g2.com/products/jira/reviews)

Jira

Small-Business(50 or fewer emp.)

23.5%

Mid-Market(51-1000 emp.)

43.7%

Enterprise(\> 1000 emp.)

32.8%

[![Request Tracker](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_ff57ca2457aa975865d1d795dcf8bdf1/request-tracker.png "Request Tracker")](https://www.g2.com/products/request-tracker/reviews)

Request Tracker

Small-Business(50 or fewer emp.)

22.2%

Mid-Market(51-1000 emp.)

33.3%

Enterprise(\> 1000 emp.)

44.4%

Small-Business

(50 or fewer emp.)

23.5%

22.2%

Mid-Market

(51-1000 emp.)

43.7%

33.3%

Enterprise

(\> 1000 emp.)

32.8%

44.4%

Reviewers' Industry

[![Jira](https://images.g2crowd.com/uploads/product/hd_favicon/33ea9716a927c77d0e0c7cfe1a01035d/jira.svg "Jira")](https://www.g2.com/products/jira/reviews)
Jira

Computer Software

23.7%

Information Technology and Services

23.5%

Financial Services

4.8%

Marketing and Advertising

4.2%

Internet

4.0%

Other

39.9%

[![Request Tracker](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_ff57ca2457aa975865d1d795dcf8bdf1/request-tracker.png "Request Tracker")](https://www.g2.com/products/request-tracker/reviews)
Request Tracker

Internet

22.2%

Oil & Energy

11.1%

Information Technology and Services

11.1%

Higher Education

11.1%

Consumer Services

11.1%

Other

33.3%

FAQs

## Jira vs Request Tracker FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Jira vs Request Tracker?

Jira stands out for its higher reviewer satisfaction, broader adoption, and stronger support scores compared to Request Tracker.

| [Jira](https://www.g2.com/products/jira/reviews) | [Request Tracker](https://www.g2.com/products/request-tracker/reviews) |
| --- | --- |
| 4.3/5 (7,939 reviews) | 3.8/5 (10 reviews) |
| — | — |
| 8.1 | — |
| 8.4 | 7.5 |
| Project Management (857 all-time mentions) | Automation and Custom Dashboards (recent reviews) |

### How do the pricing models of Jira and Request Tracker compare?

Jira is rated higher for value, with reviewers expressing more satisfaction with its pricing than Request Tracker.

- **Jira:** In recent reviews, several users mention that Jira's pricing is justified by its extensive features and integrations, though some note the cost increases with advanced configurations.
- **Request Tracker:** Reviewers highlight its open-source nature as a value point, but also mention that achieving strong data privacy and advanced integrations can increase costs.
- **Switching reasons:** Reviewers switching from other tools to Jira cite its superior collaboration features and integration ecosystem as key value drivers.

### What are the best alternatives to Jira and Request Tracker?

The top three alternatives to Jira and Request Tracker are ClickUp, Teamwork.com, and Freshdesk.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Jira](https://www.g2.com/products/jira/reviews) | 4.3/5 (7,939 reviews) | — | Pricing justified by features, but can increase with advanced use | Project Management (857 all-time mentions) |
| [Request Tracker](https://www.g2.com/products/request-tracker/reviews) | 3.8/5 (10 reviews) | — | Open-source, but privacy and integrations can add cost | Automation and Custom Dashboards (recent reviews) |
| [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5 (13,733 reviews) | Small-Business | — | Comprehensive task and project management |
| [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) | 4.4/5 (1,215 reviews) | Small-Business | — | Collaboration and project tracking |
| [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3,762 reviews) | Small-Business | — | Customer support and ticketing |

### Which Product Management features should I prioritize when comparing Jira and Request Tracker?

Buyers should prioritize Workflows, Integrations, Automation, Customization, and Reporting when comparing Jira and Request Tracker.

- **Workflows:** Jira is cited in 857 all-time reviews for Project Management and 290 for Automation, while Request Tracker is praised for customizable workflows and automation in recent reviews.
- **Integrations:** Jira is mentioned in 585 all-time reviews for Integrations, with specific praise for Slack, Confluence, Bitbucket, and GitHub; Request Tracker receives recent praise for email and Active Directory integration.
- **Automation:** Jira has 290 all-time mentions for Automation; Request Tracker is highlighted for automation via scripts and actions in recent reviews.
- **Customization:** Jira is cited in 520 all-time reviews for Customization; Request Tracker is noted for customizable dashboards and workflows in recent reviews.
- **Reporting:** Jira is mentioned in 250 all-time reviews for reporting tools; Request Tracker is praised for custom dashboards and reporting in recent reviews.

### What are the pros and cons of Jira vs Request Tracker?

Jira's headline strength is its robust project management and integration ecosystem, while Request Tracker's is its automation and customization capabilities.

- **Jira strengths:** Project Management (857 all-time mentions), Task Tracking (801), Integrations (585), Customization (520), Automation (290), Team Collaboration (566), Visibility (288).
- **Jira trade-offs:** Complexity (504 all-time mentions), Complex Usability (295), Organization Difficulties (147), Filtering Issues (60), learning curve for new users, and advanced configuration can be time-consuming.
- **Request Tracker strengths:** Automation and Custom Dashboards (recent reviews), compatibility with multiple operating systems, strong email integration, customizable workflows, and open-source flexibility.
- **Request Tracker trade-offs:** User interface is less modern, requires significant customization for advanced workflows, limited integrations with version control systems, and some reviewers note challenges with timer functionality and reporting.

### Is Jira or Request Tracker better for small businesses?

ClickUp is the top-rated alternative for small businesses, but among Jira and Request Tracker, Jira is better suited for small-business needs.

- **Jira:** Largest segment is Small-Business, with reviewers highlighting its ease of access, straightforward setup, and strong integrations for small teams.
- **Request Tracker:** Largest segment is —, with reviewers noting its open-source flexibility but also mentioning a steeper learning curve and more manual customization for small teams.

### Which Product Management platform has better integrations?

Jira is favored by reviewers for integrations, with extensive support for third-party tools and a high volume of integration mentions.

- **Jira:** 1,100+ G2 reviews mention its Slack integration, 552 mention Confluence, 287 mention Bitbucket, and 250 mention GitHub, highlighting its broad integration ecosystem.
- **Request Tracker:** Recent reviews cite integration with email and Active Directory, but no high-volume third-party integration mentions are reported.

### How do Jira and Request Tracker compare on customer support?

Jira scores higher on Quality of Support than Request Tracker by 0.9 points, a material difference.

- **Jira:** Reviewers rate Quality of Support at 8.4, with many citing responsive support and helpful documentation, though some note delays with complex issues.
- **Request Tracker:** Quality of Support is rated at 7.5, with reviewers appreciating support for setup and customization, but some mention challenges with advanced troubleshooting and UI guidance.

### Which is easier to implement, Jira or Request Tracker?

Jira is rated higher for Ease of Setup, with reviewers describing a more straightforward implementation experience than Request Tracker.

- **Jira:** Ease of Setup score is 8.1, with reviewers noting that initial setup is generally straightforward, especially with cloud templates, though advanced configurations can add complexity.
- **Request Tracker:** Reviewers describe setup as requiring more manual customization and technical knowledge, especially for advanced workflows and integrations.

### Which product has better Workflows?

Jira is the stronger product for Workflows, with higher reviewer satisfaction and more frequent workflow mentions.

- **Jira:** Project Management (857 all-time mentions), Automation (290), Customization (520), and Workflows are frequently cited as core strengths, with reviewers praising customizable and automated workflows.
- **Request Tracker:** Reviewers highlight customizable workflows and automation via scripts, but note that significant customization is often required to match organizational needs.

Alternatives

**Jira Alternatives**

 ![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp")

[
ClickUp
](/products/clickup/reviews)

 ![Teamwork.com](https://images.g2crowd.com/uploads/product/hd_favicon/9eb6683dc3f628c82367657f748c71f6/teamwork-com.svg "Teamwork.com")

[
Teamwork.com
](/products/teamwork-com/reviews)

 ![Shortcut](https://images.g2crowd.com/uploads/product/hd_favicon/73ec30a9d1333079dbd655ed1c257bab/shortcut.svg "Shortcut")

[
Shortcut
](/products/shortcut/reviews)

 ![Linear](https://images.g2crowd.com/uploads/product/hd_favicon/08b2c1ea8d6e79d72d35d897e555e3c4/linear.svg "Linear")

[
Linear
](/products/linear/reviews)

**Request Tracker Alternatives**

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)