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Compare Jira and Request Tracker 
Featured Products
At a Glance
Market Segments
Mid-Market (43.8% of reviews)
Enterprise (44.4% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$25.00 1 User Per Month
Jira
Star Rating
(7,416)4.3 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansRequest Tracker
Star Rating
(10)3.8 out of 5
Market Segments
Enterprise (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira excels in project management capabilities, allowing teams to manage multiple projects and deadlines seamlessly. Users appreciate features like the ability to assign tasks and track progress across various projects, which enhances overall productivity.
- Users say that Jira's user interface is particularly intuitive, making it easy to view and filter bugs by categories such as to-do, in progress, and done. This level of organization helps streamline processes, a feature that many find beneficial for agile teams.
- According to verified reviews, Request Tracker provides valuable insights and data that can help organizations optimize their resources and processes. Users highlight its ability to automate tasks, which can significantly streamline workflows and improve efficiency.
- Reviewers mention that while Request Tracker has useful features like custom dashboards for organizing tasks, it may not be the simplest tool for beginners. Some users find the authorization system complex, which could pose a challenge during initial setup.
- G2 reviewers highlight that Jira's implementation process is quick and user-friendly, with many praising its intuitive onboarding wizard. This ease of setup contributes to a smoother transition for teams looking to adopt a new project management tool.
- Users report that while both tools have their strengths, Jira generally receives higher satisfaction ratings across various metrics, including support quality and product direction. This suggests that Jira may be a more reliable partner for businesses seeking long-term software solutions.
Pricing
Entry-Level Pricing
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Request Tracker
Starter
$25.00
1 User Per Month
Per User, Per Month
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users
Free Trial
Jira
Free Trial is available
Request Tracker
Free Trial is available
Ratings
Meets Requirements
8.9
6,049
7.3
8
Ease of Use
8.1
6,125
7.1
8
Ease of Setup
8.0
2,338
Not enough data
Ease of Admin
7.6
1,496
Not enough data
Quality of Support
8.3
4,735
7.5
6
Has the product been a good partner in doing business?
8.5
1,358
Not enough data
Product Direction (% positive)
8.4
5,876
7.1
8
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
9.2
660
Not enough data
9.0
629
Not enough data
9.1
644
Not enough data
8.7
616
Not enough data
8.5
590
Not enough data
8.2
587
Not enough data
8.5
601
Not enough data
8.4
535
Not enough data
Projects
8.9
615
Not enough data
8.7
570
Not enough data
8.2
554
Not enough data
8.4
558
Not enough data
8.6
575
Not enough data
7.8
497
Not enough data
9.2
591
Not enough data
8.3
556
Not enough data
8.1
488
Not enough data
8.1
505
Not enough data
8.6
561
Not enough data
Resource Management
8.3
529
Not enough data
8.3
547
Not enough data
8.5
534
Not enough data
Project Monitoring
8.4
525
Not enough data
8.4
533
Not enough data
8.7
579
Not enough data
Generative AI
7.4
461
Not enough data
7.5
457
Not enough data
Agentic AI - Project Management
7.4
326
Not enough data
7.7
327
Not enough data
7.9
350
Not enough data
7.6
322
Not enough data
7.6
327
Not enough data
7.5
325
Not enough data
7.9
332
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
8.8
1814
Not enough data
8.8
1770
Not enough data
8.9
1851
7.7
5
Bug Monitoring
8.6
1761
7.3
5
8.9
1869
Not enough data
8.8
1740
7.7
5
Agentic AI - Bug Tracking
7.6
274
Not enough data
7.7
277
Not enough data
7.7
275
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.5
38
Not enough data
9.4
38
Not enough data
9.4
38
Not enough data
Automation - AI Agents
8.9
37
Not enough data
9.1
36
Not enough data
9.0
37
Not enough data
9.4
37
Not enough data
9.4
37
Not enough data
Platform
9.3
38
Not enough data
9.4
39
Not enough data
9.3
38
Not enough data
Autonomy - AI Agents
9.0
37
Not enough data
9.1
37
Not enough data
9.2
37
Not enough data
9.1
37
Not enough data
Generative AI
9.3
40
Not enough data
9.2
37
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.4
2717
Not enough data
8.2
2571
Not enough data
8.2
2483
Not enough data
Planning
8.7
3195
Not enough data
8.8
3280
Not enough data
8.8
3032
Not enough data
8.7
3169
Not enough data
8.3
2702
Not enough data
Workflow Management
8.6
3065
Not enough data
8.8
3375
Not enough data
7.9
2315
Not enough data
8.4
2550
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jira and Request Tracker are categorized as Bug Tracking
Unique Categories
Jira is categorized as Product Management, Project Management, and AI Agents For Business Operations
Request Tracker is categorized as Help Desk, Incident Management, IT Service Management (ITSM) Tools, Service Desk, and Shared Inbox
Reviews
Reviewers' Company Size
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Request Tracker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.0%
Computer Software
23.6%
Financial Services
4.5%
Internet
4.3%
Marketing and Advertising
4.1%
Other
39.4%
Internet
22.2%
Oil & Energy
11.1%
Information Technology and Services
11.1%
Higher Education
11.1%
Consumer Services
11.1%
Other
33.3%
Alternatives
Discussions
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
Request Tracker has no discussions with answers
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