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At a Glance
Market Segments
Mid-Market (43.7% of reviews)
Enterprise (44.4% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$25.00 1 User Per Month
Jira
Star Rating
(7,183)4.3 out of 5
Market Segments
Mid-Market (43.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansRequest Tracker
Star Rating
(10)3.8 out of 5
Market Segments
Enterprise (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira excels in ticket creation user experience, with a streamlined interface that allows for quick and efficient ticket submission. In contrast, Request Tracker's ticket creation process is often described as more cumbersome, leading to longer submission times.
- Reviewers mention that Jira's workflow management features, particularly its Custom Workflows and Kanban Board, provide a high level of flexibility and adaptability for teams. Request Tracker, while functional, lacks the same level of intuitive workflow customization, which can hinder team efficiency.
- G2 users highlight Jira's superior analytics capabilities, particularly in Bug Monitoring and Data Retention, allowing teams to track issues over time effectively. Users on G2 note that Request Tracker's analytics features are less robust, making it harder to gain insights from historical data.
- Reviewers say that Jira's quality of support is rated higher, with many users praising the responsiveness and helpfulness of the support team. In contrast, users report that Request Tracker's support can be slower and less effective, leading to frustration during critical issues.
- Users mention that Jira's integration capabilities are extensive, allowing seamless connections with various third-party applications, which enhances overall productivity. Request Tracker, while it does offer integrations, is often seen as limited in comparison, which can restrict users' workflows.
- Reviewers report that Jira's user interface is generally more modern and user-friendly, contributing to a better overall user experience. In contrast, users on G2 describe Request Tracker's interface as outdated and less intuitive, which can lead to a steeper learning curve for new users.
Pricing
Entry-Level Pricing
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Request Tracker
Starter
$25.00
1 User Per Month
Per User, Per Month
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users
Free Trial
Jira
Free Trial is available
Request Tracker
Free Trial is available
Ratings
Meets Requirements
8.9
5,879
7.3
8
Ease of Use
8.1
5,949
7.1
8
Ease of Setup
7.9
2,171
Not enough data
Ease of Admin
7.6
1,464
Not enough data
Quality of Support
8.3
4,580
7.5
6
Has the product been a good partner in doing business?
8.5
1,326
Not enough data
Product Direction (% positive)
8.4
5,708
7.1
8
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
9.2
603
Not enough data
8.9
600
Not enough data
9.1
602
Not enough data
8.7
592
Not enough data
8.4
572
Not enough data
8.2
571
Not enough data
8.5
585
Not enough data
8.4
526
Not enough data
Projects
8.9
580
Not enough data
8.7
561
Not enough data
8.2
540
Not enough data
8.4
548
Not enough data
8.6
555
Not enough data
7.7
490
Not enough data
9.1
519
Not enough data
8.3
545
Not enough data
8.0
484
Not enough data
8.1
491
Not enough data
8.6
529
Not enough data
Resource Management
8.3
525
Not enough data
8.3
530
Not enough data
8.5
525
Not enough data
Project Monitoring
8.4
515
Not enough data
8.4
524
Not enough data
8.7
542
Not enough data
Generative AI
7.4
454
Not enough data
7.5
453
Not enough data
Agentic AI - Project Management
7.4
321
Not enough data
7.7
323
Not enough data
7.8
325
Not enough data
7.6
318
Not enough data
7.6
323
Not enough data
7.5
322
Not enough data
7.9
328
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
8.8
1812
Not enough data
8.7
1770
Not enough data
8.8
1842
7.7
5
Bug Monitoring
8.6
1757
7.3
5
8.9
1858
Not enough data
8.8
1736
7.7
5
Agentic AI - Bug Tracking
7.6
271
Not enough data
7.7
274
Not enough data
7.7
271
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.4
37
Not enough data
9.3
37
Not enough data
9.4
37
Not enough data
Automation - AI Agents
8.8
36
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
9.4
36
Not enough data
9.3
36
Not enough data
Platform
9.3
37
Not enough data
9.4
37
Not enough data
9.2
37
Not enough data
Autonomy - AI Agents
8.9
36
Not enough data
9.0
36
Not enough data
9.2
36
Not enough data
9.0
36
Not enough data
Generative AI
9.1
37
Not enough data
9.1
36
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.4
2696
Not enough data
8.2
2556
Not enough data
8.1
2466
Not enough data
Planning
8.7
3168
Not enough data
8.8
3247
Not enough data
8.8
2984
Not enough data
8.7
3084
Not enough data
8.3
2686
Not enough data
Workflow Management
8.6
3037
Not enough data
8.8
3286
Not enough data
7.9
2297
Not enough data
8.4
2532
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jira and Request Tracker are categorized as Bug Tracking
Unique Categories
Jira is categorized as Product Management, Project Management, and AI Agents For Business Operations
Request Tracker is categorized as Help Desk, Incident Management, IT Service Management (ITSM) Tools, Service Desk, and Shared Inbox
Reviews
Reviewers' Company Size
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Request Tracker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.1%
Computer Software
23.7%
Financial Services
4.5%
Internet
4.3%
Marketing and Advertising
4.1%
Other
39.3%
Internet
22.2%
Oil & Energy
11.1%
Information Technology and Services
11.1%
Higher Education
11.1%
Consumer Services
11.1%
Other
33.3%
Alternatives
Discussions
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
Request Tracker has no discussions with answers
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