Link copied to clipboard # Request Tracker vs Zammad Comparison - What are their main differences? Share [ Export ](/compare/request-tracker/zammad/export.csv) Request TrackerZammad[+ Add Product](#) Pricing **Request Tracker** Free Trial **$25.00** Per User Per Month · Starter **$35.00** Per User Per Month · Business **$45.00** Per User Per Month · Growth **$105.00** Per User Per Month · Enterprise Show more **Zammad** **$5.80** Per User Per Month · Basic ![Request Tracker](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_ff57ca2457aa975865d1d795dcf8bdf1/request-tracker.png "Request Tracker") ![Zammad](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Zammad") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Request Tracker** Not enough data **Zammad** Not enough data Integrations **Request Tracker** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty ](https://www.g2.com/products/pagerduty/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db4c97d6a091779bee99b5765660281e/zapier.png "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ View all ](https://www.g2.com/products/request-tracker/integrations) **Zammad** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/15445/large_detail_7fc0901e84d8f21de738136b5f4bd0f2.png "Product Avatar Image") 2FA ](https://www.g2.com/products/2fa/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8c2523354c999aecfc912e8417dbab8b/checkmk.jpg "Product Avatar Image") Checkmk ](https://www.g2.com/products/checkmk/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8ec3c17e3fb1df25b6a8bd7cc69cf2d1/github.png "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1eff145289f3ee8649ba9d287a4fc68a/gitlab.jpeg "Product Avatar Image") GitLab ](https://www.g2.com/products/gitlab/reviews)[ View all ](https://www.g2.com/products/zammad/integrations) Screenshots **Request Tracker** ![Request Tracker screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1567664/dashboard-01.png) **Zammad** ![Zammad screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/160262/dashboard.png) **Ratings** from reviews Meets Requirements **Request Tracker** **7.3** /10 Based on 8 responses **Zammad** **8.3** /10 Based on 8 responses Ease of Use **Request Tracker** **7.1** /10 Based on 8 responses **Zammad** **9.0** /10 Based on 8 responses Ease of Setup **Request Tracker** Not enough data **Zammad** Not enough data Ease of Admin **Request Tracker** Not enough data **Zammad** Not enough data Quality of Support **Request Tracker** **7.5** /10 Based on 6 responses **Zammad** Not enough data Has the product been a good partner in doing business? **Request Tracker** Not enough data **Zammad** Not enough data Product Direction (% positive) **Request Tracker** **7.1** /10 Based on 8 responses **Zammad** **8.3** /10 Based on 7 responses **Features** ratings from reviews Help Desk Not enough data **7.1** /10 Based on 5 responses Bug Tracking **7.6** /10 Based on 5 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 22.2% Mid-Market(51-1000 emp.) 33.3% Enterprise(\> 1000 emp.) 44.4% Small-Business(50 or fewer emp.) 22.2% Mid-Market(51-1000 emp.) 33.3% Enterprise(\> 1000 emp.) 44.4% Small-Business(50 or fewer emp.) 60.0% Mid-Market(51-1000 emp.) 30.0% Enterprise(\> 1000 emp.) 10.0% Small-Business(50 or fewer emp.) 60.0% Mid-Market(51-1000 emp.) 30.0% Enterprise(\> 1000 emp.) 10.0% **Reviewers' Industry** [![Request Tracker](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_ff57ca2457aa975865d1d795dcf8bdf1/request-tracker.png "Request Tracker")](https://www.g2.com/products/request-tracker/reviews) Request Tracker Internet 22.2% Oil & Energy 11.1% Information Technology and Services 11.1% Higher Education 11.1% Consumer Services 11.1% Other 33.3% [![Zammad](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Zammad")](https://www.g2.com/products/zammad/reviews) Zammad Information Technology and Services 20.0% Research 10.0% Primary/Secondary Education 10.0% Medical Devices 10.0% Health, Wellness and Fitness 10.0% Other 40.0% Alternatives **Request Tracker Alternatives** ![Jira](https://images.g2crowd.com/uploads/product/hd_favicon/33ea9716a927c77d0e0c7cfe1a01035d/jira.svg "Jira") [ Jira ](/products/jira/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) **Zammad Alternatives** ![osTicket](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0bf5f14a5b4f19be936226c599a176fa/osticket.png "osTicket") [ osTicket ](/products/osticket/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews)