# How has RepairDesk’s workflow and customization worked for your repair shop?

I’ve found RepairDesk easy to use with a smooth workflow and enough customization to tailor it to my needs. The Shopify integration plus the stocking and ticketing system have been especially helpful, and the AI workflow feels useful without swamping day to day work. I’ve had a few small pain points, but some have already been addressed and others are on the roadmap. Customer service is the best if any tech company I've been a customer of. Community and product leader are AMAZING

##### Post Metadata
- Posted at: 1 day ago
- Author title: Owner & Director of Cyco Kingsland
- Net upvotes: 1


## Comments
### Comment 1

For me, the workflow really clicks because everything is centralized, which makes it much easier to run operations across 10+ locations. The repair tickets, inventory, and customer management all stay organized in one place, and the automatic customer notifications on job progress save a lot of back and forth. I also have to echo the support experience, they are consistently responsive and genuinely helpful when we need anything.

##### Comment Metadata
- Posted at: about 1 hour ago
- Author title: Store Manager




## Related Product
[RepairDesk](https://www.g2.com/products/repairdesk-repairdesk/reviews)

## Related Category
[Repair Shop](https://www.g2.com/categories/repair-shop)

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