--- title: Relay Network Reviews meta\_title: 'Relay Network Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Relay Network works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Relay Network Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **responsive customer support** from Relay Network, enhancing their overall experience and engagement with the platform. [(6 mentions)](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2268613&qs=pros-and-cons#reviews) Users value the **responsive support and strategic advice** from Relay Network's team, enhancing customer engagement and experience. [(5 mentions)](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310038&qs=pros-and-cons#reviews) Users commend Relay Network for its **exceptional customer support** , enhancing their engagement and overall experience with the platform. [(4 mentions)](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310068&qs=pros-and-cons#reviews) Users value Relay Network for its **responsive communication and strategic support** , enhancing customer engagement and experience. [(3 mentions)](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310059&qs=pros-and-cons#reviews) Users value Relay Network for its **communication efficiency** , enhancing customer engagement with timely and personalized messaging. [(3 mentions)](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310088&qs=pros-and-cons#reviews) Users find that Relay Network has **missing features** which hinder customization, data collection, and overall functionality. [(4 mentions)](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310015&qs=pros-and-cons#reviews) Users face challenges with **incomplete data** , leading to reliance on customer support and inaccurate engagement metrics. [(2 mentions)](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310031&qs=pros-and-cons#reviews) Users find the **insufficient features** of Relay Network limiting, complicating tasks like report creation and data management. [(2 mentions)](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2309963&qs=pros-and-cons#reviews) Users find Relay Network **not user-friendly** , citing difficulties in report creation and reliance on customer service for adjustments. [(2 mentions)](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310135&qs=pros-and-cons#reviews) Users express concerns about **poor customer support** , hindering quick issue resolution and efficiency in using Relay features. [(2 mentions)](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310065&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Relay Network ##### 1. Customer Support Users value the **responsive customer support** from Relay Network, enhancing their overall experience and engagement with the platform. [ See 6 mentions ](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2268613&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Support and Real-Time Insights Elevate Customer Engagement" What do you like about Relay Network? My account executive, Elizabeth, has been an exceptional partner. She is always quick to respond and consistently provides thoughtful, strategic advic AR Angela R. Enterprise (\> 1000 emp.) 5.0/5 "Relay: Exceptional Teamwork and Responsiveness in Every Collaboration" What do you like about Relay Network? I collaborate with numerous external partners, and Relay stands out as one of the best. Their team-oriented approach and responsiveness make them quic ##### 2. Helpful Users value the **responsive support and strategic advice** from Relay Network's team, enhancing customer engagement and experience. [ See 5 mentions ](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310038&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Support and Real-Time Insights Elevate Customer Engagement" What do you like about Relay Network? My account executive, Elizabeth, has been an exceptional partner. She is always quick to respond and consistently provides thoughtful, strategic advic AR Angela R. Enterprise (\> 1000 emp.) 5.0/5 "Relay: Exceptional Teamwork and Responsiveness in Every Collaboration" What do you like about Relay Network? I collaborate with numerous external partners, and Relay stands out as one of the best. Their team-oriented approach and responsiveness make them quic ##### 3. Customer Satisfaction Users commend Relay Network for its **exceptional customer support** , enhancing their engagement and overall experience with the platform. [ See 4 mentions ](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310068&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Support and Real-Time Insights Elevate Customer Engagement" What do you like about Relay Network? My account executive, Elizabeth, has been an exceptional partner. She is always quick to respond and consistently provides thoughtful, strategic advic AR Angela R. Enterprise (\> 1000 emp.) 5.0/5 "Relay: Exceptional Teamwork and Responsiveness in Every Collaboration" What do you like about Relay Network? I collaborate with numerous external partners, and Relay stands out as one of the best. Their team-oriented approach and responsiveness make them quic ##### 4. Communication Users value Relay Network for its **responsive communication and strategic support** , enhancing customer engagement and experience. [ See 3 mentions ](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310059&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Support and Real-Time Insights Elevate Customer Engagement" What do you like about Relay Network? My account executive, Elizabeth, has been an exceptional partner. She is always quick to respond and consistently provides thoughtful, strategic advic ![Melanie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie F.") MF Melanie F. Small-Business (50 or fewer emp.) 5.0/5 "A beyond pleasant customer experience!" What do you like about Relay Network? The ability to send customized bite-sized messages to our patients! Also, our client success manager, Tom is nothing short of amazing. He is always wi ##### 5. Communication Efficiency Users value Relay Network for its **communication efficiency** , enhancing customer engagement with timely and personalized messaging. [ See 3 mentions ](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310088&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Support and Real-Time Insights Elevate Customer Engagement" What do you like about Relay Network? My account executive, Elizabeth, has been an exceptional partner. She is always quick to respond and consistently provides thoughtful, strategic advic AR Angela R. Enterprise (\> 1000 emp.) 5.0/5 "Relay: Exceptional Teamwork and Responsiveness in Every Collaboration" What do you like about Relay Network? I collaborate with numerous external partners, and Relay stands out as one of the best. Their team-oriented approach and responsiveness make them quic ### 5 Cons or Disadvantages of Relay Network ##### 1. Missing Features Users find that Relay Network has **missing features** which hinder customization, data collection, and overall functionality. [ See 4 mentions ](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310015&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Support and Real-Time Insights Elevate Customer Engagement" What do you dislike about Relay Network? Some of the Relay features still need further refinement. For example, the client does not have the ability to create their own power-up surveys and s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Excellent Hands-On Support from Our Client Success Director" What do you dislike about Relay Network? What I dislike about Relay Network is that it was positioned as having PDF conversion capabilities to help support the Pharma Industry's Medical/Legal ##### 2. Incomplete Data Users face challenges with **incomplete data** , leading to reliance on customer support and inaccurate engagement metrics. [ See 2 mentions ](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310031&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Support and Real-Time Insights Elevate Customer Engagement" What do you dislike about Relay Network? Some of the Relay features still need further refinement. For example, the client does not have the ability to create their own power-up surveys and s ![Jamie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie B.") JB Jamie B. Mid-Market (51-1000 emp.) 4.0/5 "Communication Manager" What do you dislike about Relay Network? We cannot collect credit card information ##### 3. Insufficient Features Users find the **insufficient features** of Relay Network limiting, complicating tasks like report creation and data management. [ See 2 mentions ](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2309963&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Support and Real-Time Insights Elevate Customer Engagement" What do you dislike about Relay Network? Some of the Relay features still need further refinement. For example, the client does not have the ability to create their own power-up surveys and s ![Lacey B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lacey B.") LB Lacey B. Small-Business (50 or fewer emp.) 4.0/5 "Great platform with amazing people, but some room for improvement" What do you dislike about Relay Network? While I’m generally very satisfied with Relay, I do think there’s room for improvement in usability. The reporting functionality can be a bit slow and ##### 4. Not User-Friendly Users find Relay Network **not user-friendly** , citing difficulties in report creation and reliance on customer service for adjustments. [ See 2 mentions ](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310135&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Support and Real-Time Insights Elevate Customer Engagement" What do you dislike about Relay Network? Some of the Relay features still need further refinement. For example, the client does not have the ability to create their own power-up surveys and s ![Lacey B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lacey B.") LB Lacey B. Small-Business (50 or fewer emp.) 4.0/5 "Great platform with amazing people, but some room for improvement" What do you dislike about Relay Network? While I’m generally very satisfied with Relay, I do think there’s room for improvement in usability. The reporting functionality can be a bit slow and ##### 5. Poor Customer Support Users express concerns about **poor customer support** , hindering quick issue resolution and efficiency in using Relay features. [ See 2 mentions ](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310065&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Support and Real-Time Insights Elevate Customer Engagement" What do you dislike about Relay Network? Some of the Relay features still need further refinement. For example, the client does not have the ability to create their own power-up surveys and s ![Lacey B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lacey B.") LB Lacey B. Small-Business (50 or fewer emp.) 4.0/5 "Great platform with amazing people, but some room for improvement" What do you dislike about Relay Network? While I’m generally very satisfied with Relay, I do think there’s room for improvement in usability. The reporting functionality can be a bit slow and ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 1/17/2018 "Simple and user friendly " 4/5 What do you like best about Relay Network? Easy to access most used links and get back to where you left off. Eady sign in process with sufficient security. Review collected by and hosted on G2.com. What do you dislike about Relay Network? The overall look is a bit confusing at first. Takes a couple days training to figure out more complex features. Review collected by and hosted on G2.com. Recommendations to others considering Relay Network: It's worth it Review collected by and hosted on G2.com. What problems is Relay Network solving and how is that benefiting you? able to more Quickly respond to Customers needs Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 12/8/2017 "Love" 4.5/5 What do you like best about Relay Network? Very User friendly. Helps my team out immensely. Review collected by and hosted on G2.com. What do you dislike about Relay Network? It does have a lag at times. Other than that it’s good Review collected by and hosted on G2.com. What problems is Relay Network solving and how is that benefiting you? Integration Review collected by and hosted on G2.com. 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