# Regal.ai Reviews **Vendor:** Regal Voice **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.7/5.0 **Total Reviews:** 44 ## About Regal.ai Regal helps businesses transform their customer experience with AI Agents. Regal helps businesses build, improve and manage AI Agents for CX. We're the only voice AI platform that treats conversations as part of your customer journey, not a separate channel. We have deep contact center experience, tools that let any team build complex AI Agents for CX, and a track record of improving customer lifetime value. For instance, our Unified Customer Profile allows businesses to understand real-time customer intent signals and automatically tailors multi-touch inbound and outbound interactions with a blend of AI Agents and your human agents. Regal supports over 200 leading brands including Toyota, Google, Kin Insurance, Ro, and Coursera. Regal is based in NYC and is backed by $83M from leading investors including Emergence Capital, Founder Collective and Homebrew. ## Regal.ai Pros & Cons **What users like:** - Users appreciate the **exceptional support** from Regal.ai, significantly boosting outreach and productivity for their teams. (16 reviews) - Users commend Regal.ai for its **exceptional support and reliability** , enhancing outreach and productivity with professional service. (14 reviews) - Users find Regal.ai incredibly **easy to use** , seamlessly integrating into workflows and simplifying automated communication. (13 reviews) - Users rave about Regal.ai's **exceptional customer support** , highlighting their responsiveness and dedication to client satisfaction. (12 reviews) - Users commend Regal.ai for its **enhanced efficiency** , significantly boosting outreach, productivity, and successful conversions. (12 reviews) - Automation (11 reviews) - Users praise the **easy implementation** of Regal.ai, enabling quick onboarding and seamless adaptation for their teams. (11 reviews) - Marketing Efficiency (10 reviews) - Automation Efficiency (9 reviews) - Customer Engagement (8 reviews) **What users dislike:** - Users find the **learning curve steep** due to complex systems, making navigation and reporting overwhelming for agents. (5 reviews) - Users find the **inadequate reporting** features confusing and overwhelming, limiting effective lead management and usage. (4 reviews) - Users find Regal.ai has **limited features** compared to more established products, impacting its overall functionality. (4 reviews) - Users find the **complexity of Regal.ai** challenging, complicating implementations and management of workflows and journeys. (3 reviews) - Users note the **lack of essential features** in Regal.ai, which hinders efficiency and slows down operations. (3 reviews) - Users find **reporting capabilities confusing and immature** , lacking necessary real-time data for efficient decision-making. (3 reviews) - AI Limitations (2 reviews) - Complex Administration (2 reviews) - Complex Reporting (2 reviews) - Complex Usability (2 reviews) ## Regal.ai Reviews ### 1. Effortless Automation and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sudeep P. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Regal.ai?** Regal has a lot of features which makes automated communication super easy and compliant. We use regal all the time and it was super easy to integrate to our work flow. It's really simple and easy to use and the support provided by their customer service is also great. it was really easy to integrate to our team's work flow and easy to implement too. **What do you dislike about Regal.ai?** Haven't faced any challenges yet, will post here if we face any issues **What problems is Regal.ai solving and how is that benefiting you?** Regal heels us to automate customer communications in a super reliable and compliant way. It allows the automation to run in the background effortlessly and the moment the customer HAS to speak to a person, it's handed over very smoothly to the available agent. This frees up agent time which we can use for other productive work. ### 2. Efficient Outreach with Streamlined Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Shamali P. | Enrollment Counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Regal.ai?** I like Regal.ai's automated calls, which qualify leads and book calls for me. It also saves time by reaching more audience than manual effort. The automation combined with better quality voice calls was a key reason for switching from Five9. Setting it up was pretty easy and simple. **What do you dislike about Regal.ai?** Integrations with other platforms are still in progress **What problems is Regal.ai solving and how is that benefiting you?** Regal.ai solves reaching out to customers quickly, nulls manual dials, and automates tasks. It saves time, reaches more audience, and automates lead qualification and scheduling. ### 3. Regal was the best upgrade we made to our tech stack **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasia M. | Inside Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Regal.ai?** I am 100% in control of how our call center works. If there is an error I'm not calling a support line in another country. The error was created by me and can be fixed by me. Regal support is great at reviewing logic changes before I make them live to ensure tweaks are beneficial. Adding new journeys and new programs is easy and something I can do without help. Once you understand how the system works you can create and improve what you need when you need it. **What do you dislike about Regal.ai?** I don't have a single dislike. Every time I have an issue I am able to go to Sarah, our account manager, and she always come back with options. I may not like the options, but the answer isn't ever no. There is also a solution even if it's a solution we decide not to move forward with. **What problems is Regal.ai solving and how is that benefiting you?** Regal has allowed me to take the success [and potential failure] of my contact center into my own hands. My hands aren't tied by only being able to work a dashboard since every journey is built by me. Our contact rate increased when we moved off a power dialer onto a click to dial human selection option. The system isn't rotating bad numbers in the background, we aren't being flagged as Spam by cell providers because there is no outbound abandon rate, and the reporting available allowed us to add KPI's to our agents to make them more efficient. Our supervisors have more time face to face with agents and less time auditing when we added the AI Conversation Intelligence. ### 4. Best call center software I've ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer L. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Regal.ai?** I've been using Regal for our call center operations for almost 2 years, and I must say, it has truly been a game changer for us. Having tried several other applications in the past, I can confidently say that this one stands out for its user-friendly interface and seamless functionality. One of the features I appreciate most is the ability to handle both calls and texts from a single platform. This integration has simplified our communication process significantly, allowing our team to follow up with customers effortlessly after a call, all without switching between different apps. It's a huge time saver! The setup was straightforward, and I was able to get our team onboard without any major hiccups. The intuitive design made it easy for everyone to adapt quickly, which isn’t something I’ve experienced with other software. Overall, Regal has exceeded my expectations and has made our operations smoother and more efficient. I highly recommend it to anyone looking for a versatile call center solution that combines ease of use with a powerful set of features. It’s definitely worth considering if you're in the market! **What do you dislike about Regal.ai?** Reporting can be a bit confusing to get started with. **What problems is Regal.ai solving and how is that benefiting you?** Queue management, agent feedback, call priority ### 5. Power your B2C sales **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Regal.ai?** What attracted us most to Regal was how it handles prospective customers in our pipeline. When they built it, they didn't built it like a traditional system of tracking the different transactions in a sales cycle. They built it to handle the sale process like a journey. Our ability to craft nuanced journeys and tie that to our datasets, allowed us to optimize when and how we reach out to a prospective customer. It completely transformed our sales output. **What do you dislike about Regal.ai?** Reporting capabilities are still immature. Additionally, we need real time reporting of our agents and Regal is unable to provide that at this time. With our fast pace, we need the ability to view metrics on agents in real time so we can make on-the-fly adjustments if needed. **What problems is Regal.ai solving and how is that benefiting you?** In its initial implementation, it solved our ability to identify prospective customers in our pipeline that were ready to be contacted. Previously in our other sales tool, we manually did this with reporting and giving an agent a list of customers to call. We're now looking to add AI agent capabilities which will help us proactively reach out to customers and determine if they ready for our program. ### 6. Regal.ai has been a game changer for our business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Regal.ai?** I am on the team that implemented Regal for my company. Before we decided on Regal, we looked at other platforms like TalkDesk and Five9. All platforms had the basic features we needed, but we decided on Regal because of the ability to customize journeys and route calls optimized for our business. Our business has multiple brands/teams which added to the complexity, but we were able to handle this in Regal. We also liked that the company is growing and adding new features each month. Since we have launched Regal for all of our users, we have received a lot of positive feedback. The Agent desktop is easy to use and our users like how they can quickly work through calls/texts/voicemails and have the list prioritized in a consistent way. Overall our key metrics have improved since we've moved to Regal. As for the tech integration, we have a custom CRM and it was fairly easy for our engineering team to integrate. **What do you dislike about Regal.ai?** Regal.ai is one of the newer players in this space (compared to others we evaluated). This has some positive aspects (not a lot of tech debt, UI is modern and well designed) but it also has some downsides. Especially on the admin side, there are features that are standard for a mature product, but Regal may not have what we need. The good news is that their customer support has been able to help us get around almost all of our challenges, and they work with us to find solutions. As the product matures,I have already noticed some admin product improvements and I would expect that to continue - while Regal focuses on other revenue generating product features. **What problems is Regal.ai solving and how is that benefiting you?** Efficiency of our outreach. Improving speed to lead. Allowing our enrollment specialist more time for quality conversations vs chasing down prospective students. Increasing the number of student starts compared to prior years. ### 7. The most client centric SAAS company. **Rating:** 5.0/5.0 stars **Reviewed by:** Sasha V. | Director of Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Regal.ai?** Regal offers exceptional customer service and support. Their team is very responsive, providing timely fixes when assistance is needed. The documentation from Regal is clear and straightforward, making integration into our system seamless and quick. As an administrator, I found it easy and intuitive to navigate and set up the platform for our agents. The telephonic service operates smoothly, with almost zero interruptions even during high-volume usage. **What do you dislike about Regal.ai?** Regal has an impressive roadmap, but as a growing company, some features take a long time to be rolled out. While this isn’t necessarily a bad thing, it means that some functionalities we would like to have take time to become available. Additionally, the real-time data needs improvement. It currently takes the management team approximately 15 to 30 minutes to obtain accurate analytics. **What problems is Regal.ai solving and how is that benefiting you?** Regal provides a reliable telephone system that ensures smooth communication with our customers. This stability allows us to maintain high-quality interactions without any concerns about dropped calls, enhancing our team's efficiency and ultimately improving customer experience and productivity. ### 8. A Modern Entry into the Dialer Space **Rating:** 5.0/5.0 stars **Reviewed by:** Eric S. | Revenue Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Regal.ai?** Regal is a modern, user-friendly, and powerful platform. Its Journey-building features allow for total customization of your outbound outreach strategies via an array of dialer types and sms. The ease of use empowers admins to set up robust workflows that help automate processes for agents in minutes instead of hours. We especially like the built-in A/B testing features within Journeys. These have allowed us to create numerous experiments in our strategies and be able to prove which approach is best with minimal effort. We have found that the sky is the limit when thinking through how we can leverage the tool across sales, claims, and support orgs. Their live chat customer support is exceptional and saves admins a lot of time when agents can reach out themselves and get a response within 60 seconds. They are also very quick to action on feedback, with previous vendors in the same space a feature request was more akin to a wish, but Regal takes our feedback seriously and works hand-in-hand with our team to make those changes a reality. **What do you dislike about Regal.ai?** There are a few small changes we'd make within the platform, but nothing deal-breaking. And more importantly Regal has worked with us to make that list smaller and smaller as time goes on. **What problems is Regal.ai solving and how is that benefiting you?** With our previous solution, innovating on our outreach strategies without disrupting the day-to-day operations was difficult. Regal's journey builder and native A/B testing functionality as made that a breeze since we can segment out portions of our contacts specifically for each test. Now our only limitation is coming up with ideas for new ways to innovate. ### 9. Best Product for Call Center Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jon S. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Regal.ai?** The Journey builder is easy for anyone to pick up. If you have some no code developer skills then it's like any other no code product. If you have never used one before it's so simple anyone can learn it. Implemention was also really good. When you do your implementation you will avoid a lot of issues and rework if you adjust your call cadence to work with the software rather than try to force Regal to work to your cadence. Customer Support is great. There is always someone who can answer your questions. **What do you dislike about Regal.ai?** Reporting can be overwhelming, you have the a lot of freedom to create reports you need so you really need to understand the fields and data. **What problems is Regal.ai solving and how is that benefiting you?** Regal helps us do more with less agents. It helps us allow agents to focus on what's truly important. Taking/making calls to customers. ### 10. We implemented Regal into a multi client engagement center to improve efficiency and performance. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Regal.ai?** The Regal system has significantly improved our team's outreach and productivity. We've seen enhanced call volume, contact rates, and appointment volume through optimized student journeys. Regal provided exceptional support, going above ramp-up expectations and budgets to address the complexities of our multi-client environment. We appreciate their dedication to ensuring our processes operate at optimal levels. We've also begun leveraging Regal to analyze campaign data for ongoing performance optimization. We are currently testing the AI agent and QAT scorecard, with plans for full implementation. **What do you dislike about Regal.ai?** Our Regal implementation was complicated by the complexity of our existing systems and data within Salesforce, leading to a longer and more resource-intensive process than projected. Despite these initial challenges, the Regal team's ability to learn and adapt resulted in product enhancements over the 14-month period. Some of the initial features were delayed but are now mostly operational. **What problems is Regal.ai solving and how is that benefiting you?** We've seen significant improvements in productivity, efficiency, and conversion through Regal's optimization of our communication journeys. User satisfaction among our team has also been very positive. ### 11. Regal has been a great call system partner! **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler V. | SVP Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Regal.ai?** We have much appreciated our time working with the Regal team. They're incredibly responsive and easy to work with, and our team has felt like we speak the same language in terms of aligning costs with performance gains to prove out a strong ROI. **What do you dislike about Regal.ai?** We have no concerns thus far working with the Regal team, though it's only been a few months. Over time I think the only potential concern we would see would be around pricing. **What problems is Regal.ai solving and how is that benefiting you?** We are primarily working with Regal for branded calling display and spam mitigation on our suite of phone numbers. They've been highly communicative and our performance has increased meaningfully since introducing this service. ### 12. Effective Product & Great Support Staff **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel T. | Director Of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Regal.ai?** Our organization utilizes Regal's spam remediation and branded caller ID. These features have been a game changer for our org. Prior to utilizing these features, our institution was playing whack-a-mole to quickly work with phone carriers as soon as a DID was marked as Spam. **What do you dislike about Regal.ai?** No complaints about Regal, they are easy to work with! **What problems is Regal.ai solving and how is that benefiting you?** Regal helped us solve the problem of having our DIDs marked as "Spam Likely", we noticed a significant uptick in our DIDs being marked as Spam over the past few years. Regal came in and helped us overcome this by implementing Spam Remediation and Branded Caller ID. ### 13. Partner in the truest sense **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Regal.ai?** The product has delivered meaningful impact on our business and our efficiency metrics. More than that though, we really value our relationship with the Regal team. They are partners in the truest sense, learning our business and helping recommend/deploy feature sets that help us meet our goals. Their bias for action and collaboration is refreshing. **What do you dislike about Regal.ai?** Managing all of the journeys can be challenging, depending on the complexity of the journey and the number of journeys deployed. It's not impossible but it can be cumbersome. **What problems is Regal.ai solving and how is that benefiting you?** Regal is helping us shorten our lead to contact, giving our agents more time to spend strategically engaging with prospects. ### 14. Simple interface, powerful tools! **Rating:** 5.0/5.0 stars **Reviewed by:** Robby R. | Director, Strategic Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Regal.ai?** User of Regal for multiple years in a DTC setting. It has taken our agency team's efficiency to the next level. Prospects are qualified quicker and moved into successful conversions. Tools for managers and understanding their team's workflows are easy to adopt and powerful. The customer support is top notch from the CEO all the way down. **What do you dislike about Regal.ai?** Not much. Maybe more tools for additional language support **What problems is Regal.ai solving and how is that benefiting you?** Pickup rates that have been immensely helped by Regal's Branded Caller ID. Raw speed of our process has increased with Regal's intuitive design ### 15. Amazing tech **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Regal.ai?** The additional technology that Regal offers besides the dialer functionality **What do you dislike about Regal.ai?** The platform is very developer specific and hard to navigate for agents. **What problems is Regal.ai solving and how is that benefiting you?** primarily the call center dialer, but additional we use a lot of integrations. ### 16. User Friendly Platform with Lightning Fast Chat Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shajuan A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Regal.ai?** The best thing so far regarding Regal's CRM is that you can speak with a member of their support team in seconds! They are always so helpful and axious to assist. The features that the platform has is easily implented as well as easy to use. Integration is usually seemless and well assisted. The compay I work for frequently uses the platform with no issues. **What do you dislike about Regal.ai?** I would like a feature that allows you to send out mass texts without creating a campaign or journey. **What problems is Regal.ai solving and how is that benefiting you?** Regal is bridging the gap between our accounts and the company's representatives. ### 17. Customer service, pricing and leadership not trustworthy **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Regal.ai?** It has branded calling built in which was one reason we tried to work with them in the fist place **What do you dislike about Regal.ai?** Their customer service has been slow and unresponsive, their pricing reflects a premium product which it is not: it has continued to misplace our leads experience outages, and generally be unreliable for the last 6 months. They promise features that resemble what a true CRM can provide but then end up releasing them in a buggy, half-based way which causes lost revenue. Lastly their leadership has proven to be untrustworth in pricing negotiations threatening to turn off service on the spot in order to get a contract signed at their desired terms. **What problems is Regal.ai solving and how is that benefiting you?** Contacting our customers via phone ### 18. Regal Game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Regal.ai?** Regal manages my teams whole operations, from SMS, Calls, follow ups, API, Zapier etc, Regal is the full package, we recently bata tested their progressive dialer which can be game changing for my organization! **What do you dislike about Regal.ai?** Not much of a dislike but their is an opportunit on the Progressive dialer, tends to have breaks inbetween calls and for long periods, once this is fixed i believ they should be good **What problems is Regal.ai solving and how is that benefiting you?** One stop shop, I can say ideally all of the challenges i would have RE managing my leads Regal solves them with little to no opportunites! ### 19. Branded Calls - Regal **Rating:** 4.0/5.0 stars **Reviewed by:** Hunter C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Regal.ai?** Great service that allows our numbers to be branded so we can have a higher answer rate. **What do you dislike about Regal.ai?** Their reporting seems off and it's hard to track if it's accurate. **What problems is Regal.ai solving and how is that benefiting you?** With increasing spammers out there it allows our customers or potential customers to know it's an established business calling them. ### 20. Good tech that is easy to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Eric P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Regal.ai?** Our main feature is the branded outbound calls. Everything else is nice to have, but that has increased our answer rate and improved our call center experience. It's also very easy to implement and use. **What do you dislike about Regal.ai?** I don't have anything that comes to mind that I dislike. **What problems is Regal.ai solving and how is that benefiting you?** The main problem is getting folks to answer the phone and be primed for a conversation with us instead of answering a random number. ### 21. "Unlocking Bussiness Potential : Regal.io" **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Regal.ai?** 1-Workflow Automation : its offer a powerfull workflow automations capabilities 2-Customizations : Its offer highly custoimizations options so user eaisly customized 3- Integrations Options : its offer to supports integrations with wide range of third-party applications and services and its users connect and streamline their existing software **What do you dislike about Regal.ai?** 1- Mobile Experience : Actually in mobile uses , Regal.io need to improve their responsiveness and usability 2-Pricing : The costing of this platform is litle bit highn in comparashion of other same level platform 3-Limited Complexity for Advanced Users : for Advanced user its have highly complex Workflow **What problems is Regal.ai solving and how is that benefiting you?** Reagal.io have solve many challenges and offers benifits it can vary depending on the organisations industry , size and specific workflow automations need however, the common theme is improved efficiency ,productivity and collaboration along with ability to adapt to changing bussiness requirement ### 22. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Liz B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Regal.ai?** Regal's branded calling display has boosted our answer rates and overall performance. The team is also quick to respond to any questions we have. **What do you dislike about Regal.ai?** No complaints, Regal has been great to work with! **What problems is Regal.ai solving and how is that benefiting you?** Spam mitigation and branded calling display ### 23. “Regal helped us improve connect rates with their branded caller ID and spam remediation services” **Rating:** 5.0/5.0 stars **Reviewed by:** Cesar C. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Regal.ai?** Regal.io is honestly the best customer service company. They work closely with you to make sure they can fulfill your needs. The spam remediation and call branding work seamlessly. They provide an admin portal to manage and set up new numbers for spam remediation and call branding. They are very responsive: They are quick to respond to any questions or concerns you have, and they make sure to follow up to ensure you're satisfied with their service. They are reliable: They consistently deliver high-quality service and meet their commitments on time. They are professional: They maintain a high level of professionalism in all their interactions with clients, and they are always courteous and respectful. They are knowledgeable: They have deep expertise in their field and can provide valuable insights and advice to help you make informed decisions. They are trustworthy: They have a proven track record of delivering high-quality service and treating their clients with integrity and honesty. **What do you dislike about Regal.ai?** The only thing I dislike about regal is that we did not know about them earlier. They are a great company and provides great service. I do not have anything that is negative about the company or the service. **What problems is Regal.ai solving and how is that benefiting you?** Our calls were being marked as spam which was negatively impacting our answer rates. Not only has Regal helped us remove those spam flags, but we have also been able to make sure customers know our brand is calling, helping us connect with more customers and improve agent efficiency. ### 24. Great software, even better team **Rating:** 4.5/5.0 stars **Reviewed by:** Tariq J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Regal.ai?** The journey orchestration system in Regal is excellent. The flexibility it offers us and the ability to experiment has made a huge difference in our sales conversion. **What do you dislike about Regal.ai?** There are many small nits: search in the audience page isn't great, the data model doesn't work for all business use cases, and much of the logic we'd like to have control over (call routing, agent assignment, etc.) is in the back-end. Compensating for these nits are an awesome customer success/implementation team, an extremely fast-moving product org, and a resultant slew of upgrades and changes that have made Regal a real pleasure to work with/use. **What problems is Regal.ai solving and how is that benefiting you?** -Branded Caller ID: People pick up the phone! -Journeys/Automation: We can be very perscriptive/experimental about how we conduct sales -Excellent Analytics: We can see exactly what is happening, where, when, and with whom -Interoperability: The webhook feature in the journeys + excellent data-in make Regal extremely flexible ### 25. Regal is one of the best B2C outbound phone and SMS sales solutions that I have tried **Rating:** 5.0/5.0 stars **Reviewed by:** Julio R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Regal.ai?** Regal is one of the first tools to allow creating journeys that are truly focused on the actions taken by users within the product. It provides marketers with the ability to create interactive, engaging experiences tailored to their specific needs, while also providing insights into user behavior and preferences. With Regal, businesses can create highly targeted and personalized campaigns that drive results. **What do you dislike about Regal.ai?** The lack of email campaigns. Although we understand that they are working on that feature. We look forward to the day when this feature is available, as it will open up a world of possibilities. **What problems is Regal.ai solving and how is that benefiting you?** Regal simplifies the complexity we previously had when integrating our phone and SMS campaign communications with users in just a couple of clicks, providing a wealth of data to analyze their effectiveness. ### 26. Increased connect rates **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish T. | CEO, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Regal.ai?** Due to the enhanced filtering and caller ID features our connect rates have significantly increased. We improve our efforts by using the information regarding carrier performance provided by the reporting dashboard. **What do you dislike about Regal.ai?** We were unaware of these advantages previously, but now that we have used them, we can declare with certainty that this business is fantastic and offers top-notch service. Regarding the business or the service, we have no grievances or unfavorable comments. **What problems is Regal.ai solving and how is that benefiting you?** We can now successfully contact more customers. The flexibility of the journey orchestration system has been quite helpful in increasing our sales conversions, which has led to increased income. Every B2C brand should have Regal.io as their go-to sales solution if they want to achieve great results. ### 27. Regal helped us improve connect rates with their branded caller ID and spam remediation services **Rating:** 5.0/5.0 stars **Reviewed by:** Hemal P. | Director of Intake, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Regal.ai?** Regal makes it easy to ensure all of our phone outreach is branded and free from any spam flags. The reporting dashboards with carrier level performance data make it easy to optimize our branding and monitor success. We can now make data driven decisions via A/B tests through Regal data **What do you dislike about Regal.ai?** So far nothing that i can talk about. Everything is well just fine as presented and asked for. **What problems is Regal.ai solving and how is that benefiting you?** Our calls were being marked as spam which was negatively impacting our answer rates. Not only has Regal helped us remove those spam flags, but we have also been able to make sure customers know our brand is calling, helping us connect with more customers and improve agent efficiency. ### 28. Simple and effective, great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa I. | Senior Director of Business Process, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Regal.ai?** The tool is straightforward to get up and running quickly. With very little training you can have a journey that is reaching your customers. The customer support has been fantastic. The folks at Regal want you to be successful with their tool, and they help you with a sense of urgency. **What do you dislike about Regal.ai?** Sometimes the tool can be a bit too simple. There is basic functionality missing or only available to the Regal team. However, they have shared enhancements on the roadmap and I've seen some of those come to users over the last few weeks. They are constantly improving. **What problems is Regal.ai solving and how is that benefiting you?** It allowed us to create mixed contact journeys that included SMS and outbound dialing to potential customers. ### 29. Regal helped us improve connect rates with their branded caller ID and spam remediation services **Rating:** 5.0/5.0 stars **Reviewed by:** JonMark P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Regal.ai?** Regal makes it easy to ensure all of our phone outreach is branded and free from any spam flags. The UI of their portal is really nice, and their dashboards contain carrier-level performance data. This makes optimizing our branding and monitoring success easy. We can now make data-driven decisions via A/B tests through Regal data. **What do you dislike about Regal.ai?** So far, so good! The staff has been responsible and dedicated. No complaints **What problems is Regal.ai solving and how is that benefiting you?** Our calls were being marked as spam, negatively impacting our answer rates. Not only has Regal helped us remove those spam flags, but we have also been able to make sure customers know our brand is calling, helping us connect with more customers and improve agent efficiency. ### 30. Switch to Regal Voice and see an immediate increase in revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie J. | Digital Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Regal.ai?** Branded caller ID to increase call connections, Task-driven task for call/SMS follow-up and dispositions. Can trigger journeys and campaigns based on any event type in Salesforce. Last but not least, their incredible support!!! **What do you dislike about Regal.ai?** We have tried numerous other voice-over IP solutions that all are the same; Regal set itself apart by providing productivity and reliability. They deliver on what they say and more. **What problems is Regal.ai solving and how is that benefiting you?** Our company has struggled with low call connection rates for the last couple of years. We found Regal when looking to solve our problem and were blown away by how well they solved it! Not only did their solution improve the outbound number display, but it also increased our call connections tremendously. Once they proved they could boost our call connections, we switched from our old VOIP provider to Regal Voice. Regal voice is a game-changing solution that has dramatically increased our lead-setters performance. The future is looking bright for Regal. The team has been incredible, and we can't wait to see what they come up with next. ### 31. Regal Has Had A Very Positive Impact On My Team's Numbers **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan B. | Vice President Of Patient Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Regal.ai?** The journeys have been the most helpful regal feature for my team's success. The journeys have allowed my team to prioritize the next best call for them to schedule a new patient. **What do you dislike about Regal.ai?** The downsides to regal are the integration with salesforce is not perfect. We have to commit to API calls back and forth between the two systems, and there is no pop out of regal in salesforce. Also when we have to leads with the same phone number, regal cannot recognize that **What problems is Regal.ai solving and how is that benefiting you?** Regal allows us to prioritize calls based on criteria in salesforce and expectations from our partners. So far, we have been able to meet lofty goals that were set for my team, in large part due to regal improving our efficiency. ### 32. Dream Spam Remediation Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Carissa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Regal.ai?** Regal has seriously increased our ability to get prospects on the phone. My agency has been plagued by spam for years. We've tried other products and nothing gave us these results **What do you dislike about Regal.ai?** I cant say that there is anything specific that I dislike- I would like an easier way to see how many branded calls we are being billed for in real time, but its an easy calculation to figure out. **What problems is Regal.ai solving and how is that benefiting you?** Regal has helped us solve our spam issue! We used to get multiple reports a day from customers letting us know are number was showing up as spam. The branding has also helped us with answers for current clients! ### 33. Regal enabled us to track sales activity that we couldn't before & provides great customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Keshav R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Regal.ai?** - Fantastic customer support team - Rich data to be able to access & derive insights from - Branded caller ID has improved pickup rates **What do you dislike about Regal.ai?** - Phone number as the primary key does not tie to our data model and has created friction that we needed to constantly work around - Lack of contact attribute management (ability to delete them from all contacts in App) - No ability to 'comment' or leave notes in Journeys to explain what is going on **What problems is Regal.ai solving and how is that benefiting you?** Regal enables tasks to be created automatically to take the guess work out of which customers should be reached out to Branded caller ID allows for higher pickup rate and engagement with customers Journey builder allows for business operations to configure functionality of the tool & not rely on engineering for constant changes ### 34. Game Changing Software For Call Centers **Rating:** 5.0/5.0 stars **Reviewed by:** Lakyn S. | Leadsetter Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Regal.ai?** Regal has allowed me to cut my staff in half. My team's speed to lead has gone from 4 minutes to under 1 minute and our answer rates have increased from >6% to over 37% with their branded caller ID. The journey workflows create an automation sequence that helps my team be able to work on the hottest leads at the right time while keeping colder leads engaged. Their implementation team is awesome! I've had the direct pleasure of working closely with Stefanie and Enrico. They are great at what they do and always find a solution for me. **What do you dislike about Regal.ai?** I am really looking forward to the email component that is coming soon. That is going to help make my team even more efficient. **What problems is Regal.ai solving and how is that benefiting you?** Regal has helped increase our answer rates, our speed to lead, and our conversion rates. Their branded caller ID is a powerhouse but tied with their dialer system, it has helped me create a more efficient workflow and team. It also helps keep my team more engaged. It's a lot easier to do your job when people answer the phone. ### 35. Fantastic call/task solution **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi R. | Senior Director Of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Regal.ai?** Branded Caller ID is a game changer. Outbound answer rates are close to 90%! No need to hound my agents about follow-up; journeys established in Regal create multiple touchpoints that lead to increased conversions. **What do you dislike about Regal.ai?** Agents dislike that there is no way to work their leads in the pipeline. For example, "show me all of my no sales from this past week, and create a working list." **What problems is Regal.ai solving and how is that benefiting you?** Enrollment! We are helping more people though scheduled tasks, automation, and follow up! ### 36. Regal has the best outbound platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Maggie V. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Regal.ai?** Not only do they have an easy-to-use platform, but I've also been able to utilize features to double my team's production. The team is fantastic and always available to assist with anything we need. **What do you dislike about Regal.ai?** At this time, there is nothing I dislike about Regal. **What problems is Regal.ai solving and how is that benefiting you?** Regal can help us reach more customers and create an outstanding client experience. ### 37. Regal helped us improve connect rates with their branded caller ID and spam remediation services **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Regal.ai?** Regal makes it easy to ensure all of our phone outreach is branded and free from any spam flags. The reporting dashboards are easy to use and very helpful for making decisions. **What do you dislike about Regal.ai?** It would be nice to have data from Verizon to use as well **What problems is Regal.ai solving and how is that benefiting you?** Our calls were being marked as spam which was negatively impacting our answer rates. Not only has Regal helped us remove those spam flags, but we have also been able to make sure customers know our brand is calling, helping us connect with more customers and improve agent efficiency. ### 38. Adaptable functionality and excellent customer support have made implementing Regal a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Regal.ai?** I appreciate Regal's willingness to improve their product. They're genuinely looking for feedback and have already implemented material changes. **What do you dislike about Regal.ai?** No script support or form capture forces us to use outside tools. **What problems is Regal.ai solving and how is that benefiting you?** We're using regal to contact tens of thousands of people associated with hundreds of different organizations and Regal helps us organize those call flows ### 39. Regal Voice is an effective business partner and platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Regal.ai?** I love the customer service. Regal Voice acts more like a partner than a vendor. They are proactive in their strategy reccomendations. **What do you dislike about Regal.ai?** The platform can be a bit buggy at times (although this has definitely improved!). Excited to have email functionality coming soon. **What problems is Regal.ai solving and how is that benefiting you?** Regal Voice allows us to engage strategically with our customers at specific moments in their customer journey based on customer characteristics and/or customer actions. We are able to set up and execute experiments quickly and effectively. ### 40. Works as Advertised **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Regal.ai?** Our organization had a difficult time getting people to pick up the phone due to the fact that we came up as "Spam Likely." Regal helped remove this label so that people could see the name of our company. This has improved our answer rate in making calls to people that have requested information from us. This has had a positive impact on our conversions. **What do you dislike about Regal.ai?** I have not experienced anything that I dislike about the service itself. **What problems is Regal.ai solving and how is that benefiting you?** Although people only get phone calls from us when they request information, coming up as "Spam/Scam Likely," tends to hurt your brand image. Regal has helped us tremendously with this issue. ### 41. Real sales growth boosting deal **Rating:** 4.5/5.0 stars **Reviewed by:** Johanna B. | Marketing Executive, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Regal.ai?** Regal.io has driven sales and marketing to all the customer engagement platforms and attracted a lot of potential clients. Conversation with our clients and timely feedback on booked orders has been efficient. We have been able to create branded sales campaigns that have increased sales and customer leads. **What do you dislike about Regal.ai?** The main objectives and set sales programs have been implemented successfully. We have not been affected negatively in any way from the performance of this product. **What problems is Regal.ai solving and how is that benefiting you?** We have increased the rate of customer interactions and enhanced effective communication between sales agents and our clients. The platform has boosted ROI since we deployed it and increased sales. The drag-and-drop feature has helped my team to create customer engagement events and design effective conversation channels. ### 42. Useful and motivating call app **Rating:** 4.5/5.0 stars **Reviewed by:** Grace W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Regal.ai?** I appreciate being able to spend more time making calls because Regal does prioritization of tasks for me. **What do you dislike about Regal.ai?** I do not have any complaints! The system works well as does the integration with our other accounts such as Calendly. **What problems is Regal.ai solving and how is that benefiting you?** It helps streamline the sales process by providing the call tasks in order of priority. ### 43. Regal helped us launch a best-in-class 2-way SMS concierge program! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Regal.ai?** Regal lets us personalize outreach across channels at key revenue generating moments. They do everything to ensure that our SMS and phone outreach is timely and based on event-driven triggers, and then they give our agents an easy tool to engage appropriately. Through journeys and segmenting, they also have a wide array of options to curtail campaigns to target specific customers, and they have a branded caller ID feature which drives higher connect rates by showing customers our brand name when we call cell phones. **What do you dislike about Regal.ai?** I would like to see better functionality to smooth outbound volume based on capacity and inbounds at a given time. **What problems is Regal.ai solving and how is that benefiting you?** We switched to Regal for the concierge program to be able to get the branded caller id, journey builder and sms and voice communication in one unified agent desktop. We are seeing great results from our concierge program. ### 44. Fantastic Tool, Equally Fantastic Team **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Regal.ai?** As a tool Regal Voice has already led to a significant improvement in clients seeing a branded number when our team calls. But in addition to this, the Regal team has been incredible. They are supportive, helpful, and always quick to assist with our questions and confusion! **What do you dislike about Regal.ai?** We really do not have any dislikes or downsides! Everything has been very positive so far. :) **What problems is Regal.ai solving and how is that benefiting you?** Before, our phone numbers were showing as "Spam" for users. With Regal implemented, clients now see a branded number. This has improved answer rates when our team calls clients. - [View Regal.ai pricing details and edition comparison](https://www.g2.com/products/regal-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+01%3A02%3A55+-0500&secure%5Bsession_id%5D=c0707825-e4b8-49b7-b0a3-ab9fda12012d&secure%5Btoken%5D=31998719d93280cdae87fe7843b8818c288be7d2893cc92a9a0813b38ef1cc28&format=llm_user) ## Regal.ai Features **Online Marketing** - A/B Testing - Mobile Optimized **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Voice - Web Chat - Mobile SMS **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Data** - Reliability - Data Security **Generative AI** - AI Text-to-Speech **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Analysis** - Application Attribution - Campaign Analysis - Custom Dashboards **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Channels** - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Campaign Management** - Calendaring **Campaigns** - Bulk SMS - Two-Way Text Messaging - Audience Segmentation **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Contacts** - Personalization - Information Locater - Record Prospect Data **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Peformance Tracking **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Engagement** - Coupons and Promotions **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **SMS Platform** - Reporting - Automation - Short Codes - API Integration **Content Generation** - Creativity - Content Accuracy **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics **Platform** - Optimization - Internationalization **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Regal.ai Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (591 reviews) - [Close](https://www.g2.com/products/close/reviews) - 4.7/5.0 (2,014 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,494 reviews)