I have loved the generator to build out the complexity of the AI persona. It has been simple and easier to do with those changes. It works well and the built out personas meet the needs of our agency and role. Amy and Alexa have been helpful in updating us with new features. I have especially found the software simulations helpful, although tedious to build out initially (but not sure that can really be avoided). Review collected by and hosted on G2.com.

I find the different between a journey and group confusing. We would have a journey of simulations for one to do, but then have to assign the user to a group and the group to a journey, rather than just directly assigning a user to the journey(s) of choice. Review collected by and hosted on G2.com.

The biggest benefit our company has found in ReflexAI is the ability to rapidly adjust simulations. The UI for creating simulations is simple and intuitive, yet it covers nearly all the scenarios we need. We frequently have to modify simulations, and doing so is much easier than with our previous vendor. On top of this, the ability of the AI customers gives our agents the chance to practice unanticipated events. We also appreciate the responsiveness and care that the Reflex team has shown in assisting us with getting our environment set up and running. Review collected by and hosted on G2.com.

One aspect that could be improved on is the training staff's experience. When listening to a simulation recording, it is difficult to jump to a specific moment in the call - especially when the calls get to be an hour long. It would be helpful to have some functionality like clicking on a part of the transcript to jump to that location in the call, and having the time displayed when hovering over a section of the timeline. Review collected by and hosted on G2.com.

ReflexAI Prepare has been incredibly helpful for getting a large overview of the skills of our crisis counselors. The ability to look at our organization as a whole, separate groups, and individuals for 100% of our calls has been amazing. Being able to provide feedback quickly to crisis counselors to grow their skills has been invaluable. Review collected by and hosted on G2.com.

I have not found a part of the product that we have disliked yet. Their team is very responsive and provides updates on new features regularly. Review collected by and hosted on G2.com.

The main benefit I’ve found in ReflexAI is that it addresses the need for practical examples with new team members; a new employee’s first interaction with a customer over the phone is often terrifying and riddled with mistakes due to nerves.

Having to “risk” a real interaction with a client so that a new team member can gain the necessary experience comes at a high cost; now, with Reflex, the simulations help break the ice without having to compromise our interactions with our valued clients.

We’re also implementing reinforcement training sessions with more experienced team members—another challenge, because practice requires experimentation to gain diverse and enriching experience, and each new interaction reinforces the experience and lessons learned because it simulates a real-life situation. Review collected by and hosted on G2.com.

Like any AI service, AI handles a large part of the work, but you always have to verify that the results meet your expectations. It may seem like you’re trading one task for another, and it requires adapting to fully understand how to model the situation you want to replicate in a simulation. You have to invest time—and time is money—so the return on that investment has to be worth it. You need someone to take charge of following up, monitoring, and creating all the content to ensure the best results. Review collected by and hosted on G2.com.

There have been many updates since we first starting using it, but having autonomy over the sims and being able to create journeys with little effort has been great. We recently used it for a learning event with our whole team, and we found it very successful. Being able to track completion and having the ability to share the feedback the way we want was helpful. Review collected by and hosted on G2.com.

At the moment, I can't think of anything. Maybe sometimes the feedback isn't able to capture small details in the interaction? Review collected by and hosted on G2.com.

Being able to create as many simulations as possible and the fact that the Reflex team are so open with their changes, improvements and what's coming in the future Review collected by and hosted on G2.com.

I wouldn’t say I dislike anything, but when we first started creating simulations it took quite a while to set them up and work through all the screens. Also, the accents can sometimes come across as quite robotic, and it would be good to have more regional options especially since we’re based in the UK. Review collected by and hosted on G2.com.

Reflex AI has been an amazing tool for onboarding our new staff and interns. Incoming advocates have shared positive feedback, especially about how much better they understand the call workflow after working with Reflex AI. Review collected by and hosted on G2.com.

For now, it’s just the monotonous voices. I know things have been slowly updating, but incoming advocates have shared that it’s difficult to provide empathy when there are long pauses or when the voices sound robotic. Review collected by and hosted on G2.com.

ReflexAI has great trainings, that we were able to customize with the help of their team. These trainings are a great help to everyone in our organization, from hiring, through new hire training, to refresher training. It's easy to use, we receive great support whenever we need it, and the platform works better than most software or apps we use. Review collected by and hosted on G2.com.

There isn't anything I dislike about ReflexAI or their team. Review collected by and hosted on G2.com.

There is a bit of a learning curve initially to master all of the steps of Prepare, but once you get the hang of it, it is very user-friendly. I appreciate all of the recent updates that allow us to customize much more. Review collected by and hosted on G2.com.

The initial learning curve makes it a little difficult to train new supervisory staff to create groups and journeys, it's just several steps to remember until you get the routine down. Review collected by and hosted on G2.com.

ReflexAI has been a major benefit to our training program, and it helps new responders feel more confident. It offers a lot of customization, which lets us deliver focused, tailored experiential learning that fits our needs. Review collected by and hosted on G2.com.

We haven’t had any significant complaints about Prepare. We consistently receive positive feedback from our new staff. When issues have come up, customer service has been fantastic, and they’ve been resolved quickly. We’ve also felt well supported through system changes and upgrades. If anything, there are often new features being introduced, which can be a lot to keep up with at times. Review collected by and hosted on G2.com.