Realpage OneSite Reviews & Product Details

Lease generation, active building for renter update interference, work orders and communication and reservations is awesome Review collected by and hosted on G2.com.

Not User friendly, menus and selectable are not where you expect them to be. No quick search for residents or vehicle searchability. No way to pull prospect emails for mass distribution. Outgoing emails have no way to attach items. Review collected by and hosted on G2.com.

Multi-function including financial statements analysis, compliance, etc Review collected by and hosted on G2.com.

A little complicated to mask all functions. Review collected by and hosted on G2.com.

OneSite has been the PMS that dominated the industry for the last 20+ years. It's intuitive and easy to use. Review collected by and hosted on G2.com.

The system has relatively been the same for the last 20 years and we have been anxiously waiting for the New Experience for the last 5 years. Review collected by and hosted on G2.com.

Realpage unifies many different functions/aspects of our business and as a web-based system makes accessibility and rollout fairly easy. Training new employees in the system is fairly straightforward and although the learning curve can be overwhelming at first they catch on quickly. When things work, they work well, and it is nice to have documentation filed so neatly and so easily accessible across the company. Review collected by and hosted on G2.com.

The migration from Windows 7 (Internet Explorer only!) into modern browsers and W10 has been rocky, slow, and many functions still aren't working correctly outside of Internet Explorer, which is increasingly becoming a security issue (as well as a compatibility issue). There are also frequent outages and end users aren't aware, so the IT Department ends up fielding a lot of tickets only to tell end users that there's an outage. Communication could be better. Tier 1 support often gives end users completely incorrect information and results in more work for us (and them) down the road. Review collected by and hosted on G2.com.

Training initially was great. They had someone come to our office for 2 days to go over every question we had and we did have multiple training Zoom calls before we even started using the software. I do like that we can view multiple properties' information at the same time and it's relatively easy to navigate. Review collected by and hosted on G2.com.

It's very obviously meant for Residential Management but most features still work for us. However, the rent roll is awful, the reports are all very confusing and it seems like they didn't have an accountant set up anything. Rent amounts increase and we can't figure out why, sales reports don't add up correctly and we're still not able to use the late fee function.

The customer support is AWFUL. We typically have to put in a request to support AND email 2 or 3 people just to even get a response. When we finally do get a response, no one seems to actually know how to resolve the issues. We have asked multiple times over the past 3 months to be trained on certain features of the program we need. We were recently told we were supposed to be getting monthly training sessions the entire time that we've had the software and have not heard anything about how to set that up or even who to talk to about it. It's so difficult to contact anyone at RealPage. Review collected by and hosted on G2.com.

I best like the ease of navigation easy. Review collected by and hosted on G2.com.

I have not found anything I dislike right now Review collected by and hosted on G2.com.

I like that each category is self explanatory and you could easily teach yourself how to use it. Review collected by and hosted on G2.com.

It has some technical errors sometimes but I like using one site Review collected by and hosted on G2.com.

Real page is easy to navigate and their support team is a great resource. There are several different software types all linked in with real page. Review collected by and hosted on G2.com.

N/A - I can't think of anything to dislike. Any issue that comes up is solved by their support team quickly. Review collected by and hosted on G2.com.

RealPage is the all-in-one software solution for all your Property Management and Accounting needs. It's the most comprehensive package our company has ever used. They offer everything you need for multifamily management, from leasing and leases to back-end accounting. It allows us to send messages to our residents and enables them to make maintenance requests, pay their bills, and communicate with each other. The products are so robust, and the analytical tools provided within the programs are helpful and exactly what most people would want in assessing property operations. Review collected by and hosted on G2.com.

The main thing I dislike about RealPage is the fact that they update frequently, though they tried to make it more intuitive, it just made it complicated and more spread out. Review collected by and hosted on G2.com.

RealPage is THE across the board programming answer for all your Property Management and Accounting needs. It's the most complete bundle our organization has ever utilized. They offer all that you requirement for Multifamily Management, from Leasing and Rents to the back end bookkeeping, it connects to Novice pay flawlessly! Review collected by and hosted on G2.com.

The main thing I loathe about RealPage is the way that they endeavor to do too much, for instance, they just released an update to the site GUI, they tried to make it more intuitive, but it just made it complicated and more spread out. I wish there was an option to use the old design. Review collected by and hosted on G2.com.