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Compare Document360 and ReadMe 
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free 1 Project
Document360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansReadMe
Star Rating
(43)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Project
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ReadMe. Users appreciate its intuitive UI and powerful search capabilities, which are described as game changers for structuring knowledge bases.
- According to verified reviews, Document360's customer support is highly praised, with users noting that the team is a "problem solver" and provides helpful weekly information letters. In contrast, ReadMe's support is seen as less robust, with users expressing a desire for more comprehensive assistance.
- Users say that Document360's article editor is robust and user-friendly, making the process of creating and updating documentation significantly faster. This is a notable advantage over ReadMe, where users find the markdown editor effective but less feature-rich.
- Reviewers mention that Document360's version control and rollback functionality are particularly beneficial for teams needing to manage documentation changes efficiently. While ReadMe offers version control, users feel it doesn't match the depth and usability found in Document360.
- Users highlight that Document360's ease of use is a standout feature, with many finding it accessible even for newcomers. In comparison, while ReadMe is described as visually clean and easy to navigate, it lacks some of the advanced organizational features that Document360 provides.
- According to recent feedback, Document360's ability to meet specific workflow needs is a strong point, with users noting the flexibility in structuring their knowledge base. ReadMe, while appealing for small businesses, may not offer the same level of customization and scalability for mid-market users.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
ReadMe
Free
Free
1 Project
Kick off your hub with only an API Reference
- API Reference
- 3 Published Versions
- Markdown-based Editor
Free Trial
Document360
Free Trial is available
ReadMe
No trial information availableRatings
Meets Requirements
9.1
347
8.6
32
Ease of Use
9.3
350
9.1
32
Ease of Setup
9.1
235
9.4
24
Ease of Admin
9.1
211
9.5
22
Quality of Support
9.5
335
8.5
21
Has the product been a good partner in doing business?
9.4
209
9.2
19
Product Direction (% positive)
9.5
312
7.2
29
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
9.6
8
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
8.5
8
Knowledge Dissemination
8.7
175
8.8
7
9.1
179
9.0
5
9.2
179
9.4
6
8.8
175
Not enough data
8.5
141
8.9
6
7.9
116
Not enough data
9.0
146
8.8
7
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Customization
Not enough data
7.4
7
Not enough data
9.8
9
Not enough data
7.5
8
Organization
Not enough data
8.9
9
Not enough data
7.6
7
Not enough data
8.8
7
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and ReadMe are categorized as Knowledge Base and Help Authoring Tool (HAT)
Unique Categories
Document360 is categorized as IT Documentation, Customer Self-Service, and Contact Center Knowledge Base
ReadMe is categorized as API Documentation Management
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ReadMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
55.0%
Information Technology and Services
15.0%
Financial Services
15.0%
Internet
2.5%
Hospitality
2.5%
Other
10.0%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
ReadMe has no discussions with answers
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