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At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free 1 Project
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansReadMe
Star Rating
(42)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Entry-Level Pricing
Free 1 Project
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Document360 excels in Quality of Support with a score of 9.6, while ReadMe falls short at 8.5. Reviewers mention that Document360's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Document360 offers superior Knowledge Base features, scoring 9.7 compared to ReadMe's 8.7. Users appreciate Document360's robust analytics and publishing workflows, which enhance the overall knowledge management experience.
- Users on G2 highlight Document360's Versioning and Version History capabilities, scoring 9.1, while ReadMe shines with a higher score of 9.6. Reviewers say that ReadMe's versioning allows for easy tracking of changes, which is crucial for teams managing extensive documentation.
- G2 users report that Document360's Integrations score of 9.3 is impressive, but ReadMe's score of 8.8 indicates it still offers solid integration options. Users mention that Document360 seamlessly integrates with various tools, enhancing workflow efficiency.
- Reviewers mention that Document360's Ease of Use is rated at 9.3, making it user-friendly for teams, while ReadMe's score of 9.0 is still commendable. Users say that Document360's intuitive interface simplifies the onboarding process for new users.
- Users report that Document360's Customization options, particularly in API Contracts with a score of 9.8, are highly praised, while ReadMe's customization features are rated lower. Reviewers mention that Document360 allows for extensive customization, catering to specific business needs.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
ReadMe
Free
Free
1 Project
Kick off your hub with only an API Reference
- API Reference
- 3 Published Versions
- Markdown-based Editor
Free Trial
Document360
Free Trial is available
ReadMe
No trial information availableRatings
Meets Requirements
9.1
346
8.6
32
Ease of Use
9.3
349
9.1
32
Ease of Setup
9.1
234
9.4
24
Ease of Admin
9.1
210
9.5
22
Quality of Support
9.5
334
8.5
21
Has the product been a good partner in doing business?
9.4
208
9.2
19
Product Direction (% positive)
9.5
311
7.2
29
Features by Category
Administration
9.3
79
Not enough data
9.0
75
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
92
Not enough data
9.2
87
Not enough data
9.0
86
Not enough data
Compliance
9.1
81
Not enough data
9.2
78
Not enough data
9.3
73
Not enough data
9.2
70
Not enough data
Customer Support
9.2
82
Not enough data
8.9
80
Not enough data
8.9
75
Not enough data
Data Security
9.1
65
Not enough data
9.2
71
Not enough data
9.4
83
Not enough data
9.3
74
Not enough data
Administration
8.9
76
Not enough data
9.3
93
Not enough data
9.2
93
Not enough data
Generative AI
8.2
29
Not enough data
Knowledge Pages
8.5
173
Not enough data
8.6
169
Not enough data
8.9
180
9.6
8
8.4
148
Not enough data
7.7
119
Not enough data
8.8
146
8.5
8
Knowledge Dissemination
8.7
174
8.8
7
9.1
178
9.0
5
9.1
178
9.4
6
8.8
174
Not enough data
8.5
140
8.9
6
7.9
115
Not enough data
9.0
145
8.8
7
8.2
124
Not enough data
8.2
123
Not enough data
Agentic AI - Knowledge Base
8.0
23
Not enough data
8.2
23
Not enough data
8.1
23
Not enough data
Customization
Not enough data
7.4
7
Not enough data
9.8
9
Not enough data
7.5
8
Organization
Not enough data
8.9
9
Not enough data
7.6
7
Not enough data
8.8
7
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.2
18
Not enough data
8.2
18
Not enough data
8.9
18
Not enough data
Operations - IT Documentation
8.6
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and ReadMe are categorized as Knowledge Base and Help Authoring Tool (HAT)
Unique Categories
Document360 is categorized as IT Documentation, Customer Self-Service, and Contact Center Knowledge Base
ReadMe is categorized as API Documentation Management
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ReadMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.5%
Information Technology and Services
15.7%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.6%
Computer Software
55.0%
Information Technology and Services
15.0%
Financial Services
15.0%
Internet
2.5%
Hospitality
2.5%
Other
10.0%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
ReadMe has no discussions with answers
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