Qualtrics Employee Experience Reviews & Product Details

I use Qualtrics Employee Experience to gauge employee satisfaction and host a virtual suggestion box. I love how I can easily customize interactions for each department while keeping the core consistent. The dashboards are really nice once you learn how to customize them, and there are a lot of reporting features and AI tools that managers can use. Each manager can see how their team compares to the department and organization overall on several metrics and even specific questions. Review collected by and hosted on G2.com.

It is really difficult to get accurate employer data into the platform. There is a HUGE assumption that every company uses one of the big-name software and has an internal HR department. We are still performing a lot of manual steps to update employee data since we use a smaller HR vendor. The concept was easy but in reality, this is the hard part for us. Qualtrics should have a graphics component that does this for us. Review collected by and hosted on G2.com.

I love that Qualtrics Employee Experience is handled through a service platform and a service contract, so I'm very hands-off. The Qualtrics team really helps a lot by doing most of the legwork with surveying, deploying the survey, analyzing the results, and producing the final product. The support we get from the team makes everything very easy for me. This setup also helps in building trust with our employees since it increases the anonymity and validity of the results, making employees feel safer providing honest feedback. Review collected by and hosted on G2.com.

I do feel like the adoption of AI could be improved, and perhaps the Qualtrics services team is doing that already, and I just don't have visibility to that. Review collected by and hosted on G2.com.

The platform makes it very easy to build and deploy surveys at scale. The dashboard and reporting options offer a wide variety of visuals that are "point and click" and easy to build. Review collected by and hosted on G2.com.

The dashboards are somewhat limited in their ability to display information. Calculated fields are difficult if not impossible to display and certain visuals are very limited in how you can leverage them Review collected by and hosted on G2.com.

Qualtrics does a great job gathering information from employees and analyzing the data to best understand our engagement and areas of opportunity. Review collected by and hosted on G2.com.

Not much, it is a user friendly platform. Review collected by and hosted on G2.com.

This tool makes it easy for us to collect data and helps us save time. Review collected by and hosted on G2.com.

The service is quite expensive. They charge high fees when collecting data, which makes it costly. Review collected by and hosted on G2.com.

Having the ability to read the raw data and then segment it out to provide specific sections to different department heads was the best part. We also like the ability to modify most of the dashboard to meet our visual needs to represent the data easily. Review collected by and hosted on G2.com.

Some of the specifics on the Dashboard that were not able to be modified were not my favorite. Working in higher Ed, we have a specific style guide we are required to adhere to and some things we were not able to modify to meet those requirements. We had to get special permission for those things we could not change because the printouts from the dashboard were seen by executives and senior leadership. Review collected by and hosted on G2.com.

Really easy to use interface that aggregated employee comments into major "themes" without breaking anonymity, even on the smaller teams.

Relevant and updated methodology (example the intent to stay questions being time bound were specifically helpful).

Incredible professional services to help us work fast and grow the value of our insights up to the executive teams. Review collected by and hosted on G2.com.

I had my account team that I loved change, but the new one is still great. Review collected by and hosted on G2.com.

Preston Donohoo, with Red Pepper, has been fantastic to partner with. He is thorough, excellent at training and his customer support is outstanding. He made our implementation go very smoothly. We have found the Qualtrics engagement survey and 360s tools easy to use, with the ability to dive deep into our results. We would definitely recommend Qualtrics to others. Review collected by and hosted on G2.com.

The ability to see results for more than one area is not intuitive. Review collected by and hosted on G2.com.

I had used this tool in my first organization and by far its most easy to use platform, and even if we get stuck customer support is exceptional, easily implemented across organization, and has highest number of feature,easily integrated with various in house tools and used it on daily frequency Review collected by and hosted on G2.com.

only thing is its an huge tool to learn and explain to someone Review collected by and hosted on G2.com.

All I can say is it is great for gathering data and analyzing it further to get an effective feedback. The access to real-time insights into the sentiment analysis which is really helpful to make data-driven decisions. Moreover, I like the easy-to-use interface make it accessible for the teams to monitor and implement properly. To conclude this, it enhance employee engagement in my opinion. Review collected by and hosted on G2.com.

Because of its loaded features it is very overwhelming for new users and specially it becomes harder for people who have no little knowledge on the design and data analysis. The cost is little higher for smaller organizations that might find the pricing a little unfair. Review collected by and hosted on G2.com.