--- title: Qlive Agent and Queue Management (On-Premise) Reviews meta_title: 'Qlive Agent and Queue Management (On-Premise) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Qlive Agent and Queue Management (On-Premise) works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Qlive Agent and Queue Management (On-Premise) Reviews **Vendor:** Metropolis Corp **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 ## About Qlive Agent and Queue Management (On-Premise) Manage agents and call queues with QLive, an on-premise informal contact center solution. QLive's dashboard features include configurable tools to view the call data that matters most to your business. Display the performance of your queues, caller abandonment rates and agent activities with intuitive drag-and-drop navigation. ## Qlive Agent and Queue Management (On-Premise) Pros & Cons **What users like:** - Users value the **fully customizable management interface** , catering to specific needs like agent activity and queue metrics. (1 reviews) **What users dislike:** - Users find the **limited functionality** of Qlive Agent restricts agents' ability to operate effectively from home. (1 reviews) - Users find the **lack of mobile compatibility** limits agent effectiveness during busy calling periods, especially for remote work. (1 reviews) ## Qlive Agent and Queue Management (On-Premise) Reviews ### 1. Simplified configuration and supervision of call routing **Rating:** 4.5/5.0 stars **Reviewed by:** Sutrisno G. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2024 **What do you like best about Qlive Agent and Queue Management (On-Premise)?** Being a call center manager for a small business, the on-premise version also fits the needs since we have limited budgets to work with. The MI is fully customizable, and the variables that are shown as default are daily agent activity, queue time, and abandon rate. **What do you dislike about Qlive Agent and Queue Management (On-Premise)?** Lack of mobile compatibility indeed makes the tool seem limited in the context of today’s work-from-home model. Our agents cannot log into the platform or view call queue activity from home, which limits their helpfulness during busy calling periods. **What problems is Qlive Agent and Queue Management (On-Premise) solving and how is that benefiting you?** Qlive makes it unnecessary to invest in costly cloud-based call center services and thus is suitable for companies like mine. The customizable dashboard of the platform offers real-time data that assists me in the ensuing call routing and quality customer service. - [View Qlive Agent and Queue Management (On-Premise) pricing details and edition comparison](https://www.g2.com/products/qlive-agent-and-queue-management-on-premise/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A04%3A36+-0500&secure%5Bsession_id%5D=c722a063-3b4c-4e4b-ac5c-a99e9468b81e&secure%5Btoken%5D=b3abf36768859fcaa8e99d4d59b841f22c5b66531f09202b09012c09d7457a63&format=llm_user) ## Qlive Agent and Queue Management (On-Premise) Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top Qlive Agent and Queue Management (On-Premise) Alternatives - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,062 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews)