There is not much positive that I can think to say. The software allows you to tie together all of the primary facets of a typical business... sales, accounting, purchasing/inventory-management, customer service... but does not do any one of them particularly well. They are working on a new web version of the software, but this has been going on for some time with minimal obvious progress. I think this software is designed for very large companies with unskilled employees who are trained to complete limited tasks without grasping the larger picture. Instead of this software being a tool for people to use to improve their and their company's performance, it seems designed to use people as its tools (and it's definitely not qualified to be in charge). Review collected by and hosted on G2.com.

What do you dislike about Q360?

Sloppy & inconsistent design and actions, poor/frustrating user experience, archaic and non-intuitive user interface, buggy, crashes, slow, inconsistent behavior that cannot be explained or resolved by their support team, allows you to set contradictory information without flags or warnings... time-suck. Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

9/24/2018

"Not Yet Sold as a software great for Sales People"

2.5/5

What do you like best about Q360?

The ability to copy quotes to potentially save yourself the time of having to do the painstakingly long process over again for a client needing similar or exact items. Review collected by and hosted on G2.com.

What do you dislike about Q360?

Literally almost everything. It is extremely clunky, slow, and time consuming. It is not intuitive or user friendly. There are lots of functions that are completely unnecessary for sales people and would be best if each user's screen was optimized only to show the screens and functions pertaining to their job functions when they login. I hate that in order to put in a potential opportunity or lead, and provide a quote to a prospect you must first put them into the system as a customer. As if they are truly a customer. The system is full of "customers" and hundreds are being added weekly, but even if every sales person was a rock star only 25-30% of those would be legitimate customers at the end of the sales cycle. It feels like a massive waste of time to me. Review collected by and hosted on G2.com.

Recommendations to others considering Q360:

It is very detailed, very cumbersome, slow, time consuming, and will not be easy to learn. It will also frustrate employees that are used to a faster paced work ethic, that want to do things quickly, and those that are type A personalities. Review collected by and hosted on G2.com.

What problems is Q360 solving and how is that benefiting you?

We use it to be able to monitor the activity of our employees across the company. Sales, Admin, Tech, etc. There are benefits to more organized time billing, but the cumbersome process leads to an inaccurate snapshot of sales activity as it is too time consuming to document all activity within this software. Perhaps if it had an app that allowed for updating activity such as drop ins, calls, emails, appts that may lead to more activity being entered. Review collected by and hosted on G2.com.