Purplepass Reviews & Product Details

Purplepass allows us to process subscription renewals and ticket sales with a range of features that make it easy for our us on the back end as well as our customers. We can add details like seat assignments on the back end, and our patrons can purchase tickets in the way that best suits them — by cash, check or credit card.

The warm, personal support that Purplepass offers to our team also makes it unique. We can write or call with questions any time and always receive prompt, detailed and helpful responses that make problem solving easy and quick. Review collected by and hosted on G2.com.

There are a few things I'd like to see Purplepass add or solve:

1) Sort ticket purchasers in events alphabetically by last name instead of first name

2) Make it clearer that patrons do not need to set up an account to purchase tickets

3) Admit patron through search order in Box Office as opposed to needing to go through Search Orders in Point of Sale

4) Add tickets to Apple Wallet (sounds like that's in the works) Review collected by and hosted on G2.com.

It is extremely easy and customizable. It has made my life as a school director so much easier. I spend less time making deposits and running reports. The transparency is AMAZING Review collected by and hosted on G2.com.

I have not found many negatives to the platform from a pre-show buyers end. Coming from a school that has very specific tracking requirements, everything I need to provide is easily accessible. One thing that could be useful is something more student centered. Having a way for students to sell individually and receive credit for the purchases made. On a day of event side, apple pay would also be a usual addition. It has come up more frequently this year from attendees. Review collected by and hosted on G2.com.

I love how clean the layout is. It makes it easier for customers to see all the information they need about our event. It looks very professional and helps our event feel more legitimate. It was also very easy to integrate into our website and share across our social channels. Review collected by and hosted on G2.com.

Overall, I have no complaints. One thing that would be nice to have in the overview section is the ability to place a photograph. I love keeping the logo in the main header, but it would be great to also add an image further down the page. Review collected by and hosted on G2.com.

It is incredibly user friendly and their customer support is some of the best. You cant beat the pricing for the functionality and ease of use you get with the platform. Ticketing is so easy and the Box Office platform has made out check in process so much more efficient. Review collected by and hosted on G2.com.

The only thing I wish they had was the ability to have more than one user per account. We have multiple people that access our platform and I wish we had the ability to have unique user names for each person instead with access limits of one blanket user that has all access. Review collected by and hosted on G2.com.

We have been using Purplepass since 2020 for our ticketed events. They make it so easy to set-up events, help solve problems when we want to make changes, communicate quickly via phone or email, and provide excellent customer service to our patrons. Using Purplepass has made our ticketing process more streamlined, helped sell additional tickets for our program, and has allowed us to easily incorporate online ticket sales through our website for our events. Review collected by and hosted on G2.com.

Nothing - we have been very pleased with Purplepass and have had no problems with the company. Review collected by and hosted on G2.com.

The best parts of Purple Pass were the communication and customer service and the easy to use website to track the progress of our sales. It was easy to get a hold of our representative to ask any questions or request explanation of anything. I appreciated being able to track the sales progress and the in depth categories that showed the different sale demographic. Review collected by and hosted on G2.com.

The only issue we had was so many banks not allowing purchases. People would have to call their bank to authorize the sales. I am not sure if this is anything Purple Pass can do on their end and I appreciate their security. I just wish there was a way to bypass this, as i do not have to do this on other platforms. Review collected by and hosted on G2.com.

The thing I like most about using Purplepass is the terrific customer service. They are swift to respond no matter when I contact them. The fact that someone is available the day of a concert (like a Sunday afternoon matinee) to help makes all the difference. Review collected by and hosted on G2.com.

Sometimes the steps to "do everything myself" with setting up a season of events can be confusing - but I think this has to do more with user error than a flaw in the system. Linking reserved seating and seating charts can be tricky, too. However, any inconvenience is always offset by helpful and responsive Purplepass staff. Review collected by and hosted on G2.com.

I've been using Purplepass for my Halloween event for five years now, and it has consistently been an excellent tool for managing ticket sales, tracking attendance, handling revisions, managing comps, and setting up the event. I also appreciate that they offer rental equipment, but you can choose to use your own devices if you prefer. The customer service is outstanding—there is always a real person available to assist. The pricing is reasonable, and payouts are processed quickly. Review collected by and hosted on G2.com.

Setting up initially takes a bit more time, but after that, it's easy to duplicate events and the user interface is much improved. I suggest getting support to assist with the first setup. Review collected by and hosted on G2.com.

The ease of use and the customer service is the best I've ever experienced. Nick Liberto handles every question promptly, with expertise and great patience. Review collected by and hosted on G2.com.

After almost 2 years, I have not encountered anything yet that I dislike about PurplePass. Review collected by and hosted on G2.com.

The best part of Purple Pass is working with their incredible support team. They are incredibly responsive, thorough, and act as true partners every step of the event planning process. The system itself is also very straight forward, easy to customize and we've had no trouble whatsoever. Review collected by and hosted on G2.com.

We've had no problems at all, but appreciate they are always looking for ways to make things easier. Review collected by and hosted on G2.com.